True Home Heating & Air Conditioning
HVAC contractor in Laguna Hills, CA.
In True Home Heating & Air Conditioning's own words
The best service experience you can get is one you create for yourself. At True Home, we respect our customer's repair and install experience by asking relevant questions to help guide the process to its successful conclusion. You can have as much or as little involvement as you'd like, get as detailed into the repair or install as you'd like, and select any high-efficiency model from any brand you'd like. We'll be here to inform you with a professional opinion. And we'll work with you to give you an amazing experience, every time.
- Trade
- HVAC contractor
- Business address
- 23112 Alcalde Dr # D, Laguna Hills, CA 92653
- Telephone
- (949) 288-2024
- Website
- truehomehvac.com
- Hours
-
- Monday8:00 am - 5:00 pm
- Tuesday8:00 am - 5:00 pm
- Wednesday8:00 am - 5:00 pm
- Thursday8:00 am - 5:00 pm
- Friday8:00 am - 5:00 pm
- Saturday9:00 am - 5:00 pm
- Sunday9:00 am - 5:00 pm
From the business's Google listing, checked Oct 2026
- Register
- CA register
Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the state board.
Google Reviews
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The AC capacitor is broken and the technician forced me to change it otherwise he cannot continue diagnosing. It costs me $487 to change the capacitor and he didn’t give me the broken one even when I was trying to keep it. He was rude and tried to get me away when he did the diagnosis and said I would distract him from work. He didn’t email me the estimate of the capacitor neither. I checked the price of the capacitor which only cost 40 dollars and he said other is the cost of labor. Which company’s labor could be $450 per hour!
zhiling Z.
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Tony was super helpful. Booking an appointment was fast and simple with them. The AC was fixed in less than an hour. I’d recommend them to everyone!
Brennen T.
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Edgar is an outstanding technician. Thorough. Knowledgeable, comprehensive evaluation and neat. Highly recommend. Robert & Judy Pape.
Robert P.
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Owen was wonderful! Very thorough, respectful and sweet young man! Give me detail details about all my HVAC issues and insured everything was working 100%.
Tana S.
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Owen was very thorough and explained everything as he was working all along. He knew exactly what he was doing, given that he started work at your company not too long ago. I would like him to come back as my service guy. I was wondering if I could get more discount for parts since I have neen a loyal customer for 5 years.
Lina M.
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Alex was very helpful, with clear explanations. Service was on time, fast and efficient. Thank you 100% 5 Stars!
Rolf S.
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Edgar and team were amazing.they were very professional and clearly explained my new system to me.
michelle L.
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I would strongly caution anyone considering Tru Home Heating and Air Conditioning based on my experience. Tru Home installed a brand-new condenser in our home in 2019, and we also purchased their annual VIP maintenance program because we were told it would help keep the system running properly and identify potential problems before they became major issues. Unfortunately, when our AC stopped working shortly after one of their maintenance visits, the experience was extremely disappointing. During a heat wave, with young children in the house, I called Tru Home to diagnose the problem. I was told that the thermostat was faulty and was charged nearly $600 for a thermostat that sells at Home Depot for around $89. Given the heat and the situation with our children, I felt pressured to authorize the repair. After installing the thermostat, the technician told me the system still wasn't working and that a "leak check" was needed, which cost another $342. Just two minutes later, I was told that the system needed a $6,000 evaporator coil or potentially a $15,000 new condenser. At that point, I had spent nearly $900, and the AC was still not working. I decided to get a second opinion from another AC technician. He quickly diagnosed the actual problem: a bad capacitor was preventing the compressor from turning on. The replacement part cost approximately $20. He also told me that a legitimate refrigerant leak check cannot reasonably be performed in two minutes and would normally take considerably longer. What is most frustrating is that we specifically paid for the VIP maintenance program with the expectation that problems would be properly identified and addressed. Instead, when our system actually failed, we were charged hundreds of dollars for a thermostat that didn't fix the problem, charged another $342 for what was represented as a leak check, and then presented with thousands of dollars in replacement options—when the actual problem was a roughly $20 capacitor. I understand that HVAC repairs can be expensive and that diagnosing equipment isn't always straightforward. What concerns me is the sequence of events, the charges, the diagnosis, and the fact that a second technician was able to identify such a simple problem. Based on this experience, I will not be using Tru Home again, and I would encourage homeowners to get a second opinion before authorizing expensive repairs, especially when the proposed repair costs thousands of dollars.
Justin M.
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We had an excellent service visit today. Our technician Jose was thorough and efficient. He found the noise issue that was the problem and advised us of an upgrade on our condensation pump. We’ve always had good service from True Home.
William C.
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Professional and courteous.
Kenneth I.
About True Home Heating & Air Conditioning
True Home Heating & Air Conditioning offers 24/7 emergency service for all makes and models. The company says its repair and installation process lets customers choose their preferred level of involvement and select high-efficiency equipment from any brand.
Air conditioning and heat-pump work in Laguna Hills
The company names central air conditioning, AC repair, AC tune-ups, heat pumps, mini-split systems, maintenance, and indoor air quality among its work. It also says it repairs AC equipment across all brands and models, and offers year-round maintenance-plan protection.
For installations, the company identifies itself as a Dave Lennox Premier Dealer and names Lennox AC, heat-pump, and mini-split equipment. It states that most installations carry 10-year parts-and-labor warranties, while its labor warranty is one year. Financing questions are also addressed by the company.
Laguna Hills homes use utility gas for heating in 65% of housing units, per the American Community Survey, 2024. NOAA normals for 1991-2020 give Laguna Hills a mean temperature of 65.3°F, with an average high of 75.2°F and average low of 55.4°F.
Rating, reviews, and daily hours
Reviews commonly mention quick scheduling, clear explanations, thorough technician work, efficient repairs, and professional service; some reviews raise concerns about repair charges and communication during diagnosis.
The business is open 8:00 am to 5:00 pm Monday through Friday and 9:00 am to 5:00 pm on Saturday and Sunday. True Home Heating & Air Conditioning names Orange County and the Inland Empire as its service area.
The company holds HVAC License 1025397.
Services, brands and warranty details come from the company's own website. Ratings, hours and reviews come from Google. Town figures come from the US Census and NOAA.
More HVAC contractors in Laguna Hills
About Laguna Hills
| Population | 30,020 (2025) |
|---|---|
| County | Orange County |
| Heating degree days | 1,102 |
| Most common heating fuel | Utility gas |
Sources: U.S. Census Bureau. NOAA U.S. Climate Normals 1991-2020.