A-US Air Conditioning Of Texas

Trade

HVAC contractor

Business address

707 Easy St, Garland, TX 75042

Telephone

(877) 221-2109

Website

ausairtexas.com

Hours

• Monday8:00 am - 5:00 pm
• Tuesday8:00 am - 5:00 pm
• Wednesday8:00 am - 5:00 pm
• Thursday8:00 am - 5:00 pm
• Friday8:00 am - 5:00 pm
• Saturday8:00 am - 5:00 pm
• Sunday8:00 am - 5:00 pm

From the business's Google listing, checked Oct 2026

Register

TX register

Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the state board.

Google Reviews

3.8 ★★★★★ (2082)

• Installed faulty equipment and refuses to fix it. Unprofessional technicians. I’ve spent days off work and 2 weeks of trying to get this rectified to no avail. Would never recommend this company. If only I could attach a video to show how they left my unit!

  Christin M.★★★★★

• I would give A‑US Air zero stars if I could. My home warranty company sent them to fix my air conditioning, and it turned out to be the worst service experience I have ever had. They completely mishandled my claim, leaving me without air conditioning for 26 days. The technician came out on 9/11 and told me they would repair the unit on 9/14 because they didn’t have the part on the truck and needed to order it. On 9/15, I still hadn’t heard anything, so I reached out to the technician for an update. He told me the part still hadn’t arrived and that the new date would be 9/21. I asked why they didn’t install the temporary part he mentioned that could cool my home, and he said it would void my warranty—fine, I didn’t want that. After 9/21 came and went, they told me they still didn’t have the part and finally admitted it was on backorder. At that point, I called Lennox (the manufacturer) because it was 100 degrees in Texas and something needed to be done. Lennox told me that if the part was on backorder, they could provide the contractor with alternative parts to get my unit running. I called A‑US Air back and asked them to contact Lennox. I spoke with Jayme, who was extremely rude and spent the entire call telling me what she couldn’t do. She even said, verbatim, “This is what happens when you have a home warranty.” At that point I was furious, so I contacted my home warranty company. They tried reaching out and were told the part would arrive on 9/28. On the night of 9/28, the technician texted me saying I was scheduled for 9/29 between 2–5 PM. He never called, never showed. I texted and called—no response. I finally reached someone at the front desk who told me the part still hadn’t arrived. At this point, I called a local A/C company. Their technician came out, found the part locally, gave me a PO number, and told me to give it to A‑US Air so they could pick it up—because clearly they needed help doing their job. Brian from customer service finally called me on 9/30. At first, he seemed helpful—he actually made calls to Lennox and returned my messages, something his colleagues refused to do. But then he lost me completely: A) He told me Lennox said there was no alternative part available. B) He told me the part the local A/C tech found wouldn’t work because it was “preprogrammed,” yet the part A‑US Air ordered was also preprogrammed. C) After learning I was willing to pay for an emergency part, he recommended a third‑party part that would “void” my warranty—because he knew it would work. That was it. I called my home warranty company and demanded a different contractor. Thankfully, they sent a new company, and they had my A/C running within two business days. And here’s the kicker: when the new company called Lennox to order the supposedly “backordered” part, Lennox said there was no open claim on my unit and shipped the part next day. I am beyond frustrated with A‑US Air. The fact that they let my claim sit open for nearly a month and never properly ordered the part is unbelievable. Do not allow this company into your home. If your home warranty assigns them, request literally anyone else.

  Tyra W.★★★★★

• I Absolutely do not recommend this business. Took days to arrive. SCAM! This is after I went through my Home Warranty policy. AHS. I would not be surprised if they were aware of the situation. They gave me a long list of things that needed parts and labor. Up to $7,000 ! I was ready to pay but a friend encouraged me to get a second opinion. Turns out the outside unit was turned off and NOTHING was wrong with my system. Don't use them.

  Connie R.★★★★★

• The scheduling process is not efficient. there is no flexibility with the technician. communication is very poor and it seems like a very dishonest company. I was concerned of a leak and low freon. The tech told me he didn't even bother checking pressures because it looked fine to him. When i called to request that he at least check the pressures of our HVAC he told me he wasn't going to drive back from his home even though I saw him sitting in his car in our driveway through our cameras. He was in and out within 10minutes. I even asked for a full report of my visit with the findings and what was done exactly and still waiting. not worth using this company with AHS. save your money and find another company. Not much quality in their work or much consideration of the customer in my opinion.

  Melissa S.★★★★★

• This company doesn't know how to fix units. They attempted to bandaid my unit, they kept saying it's cooling when the house was 90-94 degrees. All they wanted to do was try and sell me a new unit rather than work with my warranty company. This company does the bare minimum to get by. When you call w questions you don't get answers you get the run around. When my warranty company requested them to come out for a follow up they have refused. When you try to get your service reports they refuse and do not give you anything. HORRIBLE COMPANY DO NOT USE! I'd give 0 stars but it won't let me.

  August C.★★★★★

• American Home Shield is a complete scam. And A-US Air Conditioning does awful work. Literally, do not use this company. We had a leak in our AC unit. We had two different companies come out that both said the same thing: the system needs to be replaced due to issues with a coil, etc. I remembered we had the home warranty with AHS, so we decided to go through them. BIG MISTAKE. A tech from A-US Air came out and told me nothing was wrong with our system and we just need to do routine maintenance. Of course, this was not true. The issues continued. We called AHS and they sent out another technician who found that our system in the attic needed to be replaced. We get an estimated bill of close to 3K despite this being "covered" under our warranty. A-US Air comes out to replace our attic unit. Before they even began the work, I received a call from A-US Air requesting payment. The woman explained they require payment before the work is completed. The invoice was approx $2,800. The next day our AC is not working. It is not cooling. It actually was working WORSE than before. I call AHS AGAIN. They send out another technician from A-US Air (the same tech who told us nothing was wrong with our system in the first place). He said it just needed more freon and that now it should be working fine. Shocker. It is not working. Actually, our AC stopped working altogether. We live in Texas and it is still 90 degrees. The tech that came out today said we need a new control board and that could take 7-10 days to get the parts. I called A-US Air and they basically said sorry, nothing we can do but wait for the part. Truly unacceptable. Do not use this company.

  Taylor T.★★★★★

• I would not recommend A‑US Air Conditioning of Texas. They failed to properly diagnose my central AC problem, gave a false diagnostic, and took far too long to respond. The delay and incorrect information wasted time and money, and my system still wasn’t fixed. I had another technician confirm their diagnosis was wrong. Very disappointing experience.

  J★★★★★

• I am extremely disappointed with the service my son has received from A-US Air Conditioning of Texas through American Home Shield. My son has been dealing with an AC leak that is causing water to leak from his ceiling. This is now the THIRD time a technician has been sent to his home for the same issue, and the problem still has not been properly resolved. A technician came out this morning, September 22, and shortly after he left, the AC started leaking and dripping from the ceiling again. We immediately contacted the company to let them know the problem was still occurring, only to be told that we needed to contact American Home Shield and request another work order. That makes absolutely no sense to me. The technician had just left the home, and the same problem he was supposed to repair was still happening. Why should another work order be required when the original repair was clearly not completed successfully? After three service visits for the same problem, I am very concerned about the quality of the work and the lack of accountability. My son should not have to continue dealing with water leaking from his ceiling because an AC issue has not been properly diagnosed and repaired. This has been a very frustrating experience, and I would not recommend A-US Air Conditioning of Texas based on the service we have received.

  Deborah S.★★★★★

• Avoid at all costs. It has been 10 days and 4 techs later and my AC unit is still not fixed. No communication. When you call they don’t have any idea of what is going on. Just terrible overall.

  Eduardo Z.★★★★★

• I would not even give this company a zero. The technician came to our home through American home shield only to put in Freon in our air conditioner. We have 10 cameras around the outside of our house. Our outdoor cameras record him stating to us that our air conditioner need only Freon. The camera also record him stating that he would come back the next day and put in the Freon because it is a holiday Labor Day and the office was closed. Two days later we found out that he submitted a Fraudulent claim to American Home Shield stating that our head gasket and coil need to be replaced and never mentioned anything about the Freon. I am submitting my video and complaint to the attorney general for fraud. We have free Freon for life through America home shield but this company is fraudulent And they refused to come back to put in the Freon until the gasket and coil was replaced. I spoke to Kenny over the phone who was very rude and disrespectful. I asked several times for the owner to call he and Kenny stated that the owner doesn’t talk to customers. What kind of owner would take your money but doesn’t even take out time to speak with you. Sickening.

  D W.★★★★★

Read all reviews on Google

More HVAC contractors in Garland

• Affordable AirGarland, TX
• Air Commander OneGarland, TX
• DeluxAirGarland, TX
• Hernandez Residential & Commercial HvacGarland, TX
• Milestone Electric, A/C, & PlumbingGarland, TX
• Quality Hvac SystemsGarland, TX

About Garland

Sources: U.S. Census Bureau. NOAA U.S. Climate Normals 1991-2020.