BC Furnace & Air Conditioning Ltd

In BC Furnace & Air Conditioning Ltd's own words

24/7 Emergency Service calls and 8am-5pm Mon-Fri Showroom business hours. Largest gas furnace Service and Safety Inspection company in the Vancouver Lower Mainland. Each service van carries over $35,000 worth of popular furnace parts, often reducing downtime and chargeable trips for extra labour. We also have all make furnace parts department for faster repairs for you. We sell, service and maintain gas appliances: Furnace, Boiler & Combi-Boiler, Fireplace, Hot Water Tanks and Tankless Water Heater, Heat Pump, Air Conditioner, Indoor Air Quality systems. Check out current rebate offers on our website or call our office. We deliver quality customer service above all else, in how we treat every home like it’s our own.

Trade

HVAC contractor

Business address

75 Blue Mountain St #3, Coquitlam, BC V3K 0A7, Canada

Telephone

(604) 415-9471

Website

bcfurnace.com

Hours

• Monday8:00 am - 5:00 pm
• Tuesday8:00 am - 5:00 pm
• Wednesday8:00 am - 5:00 pm
• Thursday8:00 am - 5:00 pm
• Friday8:00 am - 5:00 pm
• Saturday8:00 am - 4:00 pm
• SundayClosed

From the business's Google listing, checked Oct 2026

Register

BC register

Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the provincial licensing body.

Google Reviews

4.1 ★★★★★ (198)

• very bad experience with the technician came today. the guy came 20 mins late without any apologizes when we have an appointment with them. They are charging 198+ tax for one hour. But the guy came for 15 minutes to do his stuff. And he started to giving me orders like I am his assistant. There's no service at all. He took 10 minutes in the car writing bills.

  Maxx Z.★★★★★

• Very disappointed with the service from BC Furnace & AC Ltd. The technician came yesterday to check our furnace issue, but unfortunately, I did not feel that the problem was thoroughly investigated. The visit seemed rushed, and I felt that more time and effort should have been spent checking the furnace and explaining the possible cause of the issue. I expected a more careful and professional assessment. Unfortunately, I was not satisfied with the service and would not call this company again for future furnace problems. I hope the company can improve its service and ensure customers receive a thorough assessment.

  Jane G.★★★★★

• Very poor service. They just serviced my furnace just a couple of weeks ago. The technician was on site for just 20 minutes and was charged 200 dollars. He did not do a proper job because yesterday evening I had a big puddle of water by the condensation pump. When I called them, they were going to change me a PREMIUM RATE to come and have it fixed. I said no to this as I feel if the technician had done a proper job he would have found the problem which I did myself thinks to YouTube and hence saved alot of money. I will not be using their services in the future.

  Roy D.★★★★★

• I rarely leave negative reviews, but this experience was bad enough that I feel it needs attention from management. I drove 30 minutes each way to purchase a 45µF run capacitor and simply asked why the price was $56 when similar parts are sold elsewhere for much less. Instead of receiving a professional explanation, I was yelled at, spoken to disrespectfully, and threatened with being kicked out for asking a basic question. What made the situation worse was the way I was treated overall, which honestly felt discriminatory and racist. As a business owner myself, I know customers should never be made to feel unwelcome or intimidated for asking reasonable questions. If I were the CEO or owner of this company, I would seriously want to know how customers are being treated because interactions like this damage the company’s reputation far more than the sale of a capacitor ever could. I will not be returning or recommending this business.

  Aujla L.★★★★★

• Charged emergency fees for a diagnostic, but was not informed parts were unavailable until the following week, defeating the purpose of emergency service. Minimal diagnostic time but unable to fix the issue until I called another company. Disappointed not to be told upfront about the delay, and further frustrated when the representative hung up on me mid-conversation. Unacceptable customer service.

  Kaveh H.★★★★★

• After another HVAC company didn't complete the job and the dirty filter was removed and taken and the HVAC shut off, I was left in a bad situation.I called many other businesses and no one was interested in helping. As a person with disabilities I wasn't able to get on a ladder and open the hatch to get the model number to determine what filter was needed for replacement. Lucky for me that I called BC Furnace and Air Conditioning and spoke to Bayne who had Gordon the parts manager call me back. He was very kind and patient and listened to my predicament. I was able to get a friend with a step ladder open the hatch and take pictures including the model number for the system. I called Gordon back and he ordered them and they were on site the same day. No lies or stories about the filter was not available anywhere in Metro Vancouver! Gordon told me everything I needed to do to solve the situation effectively and in a cost effective manner. He didn't send out a tech with added service call charges. He treated me with respect and showed great integrity. Not all Super Heroes wear Capes!! Thank you Bayne and Gordon and the friendly helpful ladies at the front desk. A wonderful experience from start to finish. I will recommend this company to my friends! 🎉🎉🎉

  Yogi★★★★★

• They are super sketchy. I bought a house this year and they sent me a letter, knowing there is a new owner saying that the previous owners system broke down a year earlier and they came to fix it then basically put in scare tactics so I would hire them to do more. Sketchy marketing. Guys you don't need to do stuff like that, just do good work and you will get clients that way!

  Alex O.★★★★★

• Steve, the fellow who installed our new furnace today, was EXCEPTIONAL. I don’t think I’ve ever had a service technician or contractor here who was more pleasant, informative, and so polite and pleasant. He started by telling us that if we have ANY questions about the process while he was working that we should ask, and he finished by cleaning up and explaining exactly what he did. The furnace is running nicely, warmly after four days without, and though it’s only been for about two hours, everything is smooth sailing. Thank you Steve @ BC Furnace!

  prbabiak★★★★★

• Steve did a great job installing a HRV unit and connecting it to my furnace, one of the cleanest jobs I’ve seen and Brent is a great sales person, I’ll call them again if I need to replace a furnace or hot water tank.

  Roozbeh M.★★★★★

• Very caring staff, even the owner himself stepped in to help.

  Reza Z.★★★★★

• Gordon was very helpful in finding a belt for my furnace for which I contacted several furnace places but was unsuccessful. He put himself out to locate the belt and found one on the same day. I truly recommend BC Furnace &Air conditioning!

  Deeps D.★★★★★

• Joe and Allen have been so accommodating and know their R business.we appreciate their work and feel confident with them.a one people.thankyou

  chuck★★★★★

• Great workmanship on a furnace install at my house.

  John P.★★★★★

• Our technician has been Gheorghe for many years. He is very knowledgeable and has given great maintenance to our boiler. He is always on time and respectful. I will continue using BC Furnace and Air Conditioning Ltd.

  Riba K.★★★★★

• service policy _ didn't even try to claim the manufacturer's warranty.. the technician also had very poor customer service.. our furnace was installed by them in the first place. But when it was damaged, they were very unhelpful. The unit was under 5 years old and still under warranty. We went with another company and they were able to change the control board completely under warranty. That company only charged us labor. We had already switched to that other company that was also an authorized dealer. Just because we didn't do the annual service with BC furnace, isn't an excuse to provide warranty as they should have. In any case, I recommend potential future customers to read all the previous reviews.

  Rouz B.★★★★★

• I want to share a troubling experience I had with BC Furnace and Air Condition, located at 75 Blue Mountain Street, Coquitlam, BC. My situation revolves around a purchase I made that turned out to be a disappointing. On November 18, 2024, I bought a Supco Commercial Condensate Evaporator from them for $449.12, including tax. The same Evaporator listed for $269.95 on the Global Industrial Canada website but I opted for the local purchase due to urgent winter needs and the lengthy delivery timeframe. Regrettably, the condensate pan began to fail around May 2025. Water leaked into the float, and rust appeared on the pan. In June, I returned to BC Furnace with my receipt, seeking a refund or replacement. To my dismay, they refused to issue refunds. I settled for a replacement, but after two and a half months and multiple follow-up calls, I was finally told to pick up the pan. Shockingly, I was informed there would be an unexpected $68 administrative fee—this had never been mentioned during my initial visit. Moreover, they accused me of attempting to return an old pan for a new one, but when I asked them to verify the serial number, they flatly refused and insisted I pay the fee to retrieve my pan. Frustrated and eager to resolve the matter, I paid the fee, only to discover that they hadn't replaced the pan at all. Instead, they had merely swapped the float and handed back the rusted pan, charging me the $68. My experience with this company has been nothing short of unsatisfactory. There is a glaring lack of customer service, respect, and professionalism, which raises serious concerns about their business practices. It is disappointing to see such operations continue without accountability.

  Josephine C.★★★★★

• OMG... WOULD NOT RECOMMEND! The technician changed 3 things and in the end it ended up being what Fortis had told me was wrong since the beginning. The technician wanted to charge me for things that were working properly just because he changed the wrong thing from the beginning. Extremely unprofessional, a waste of time and money. The labour rate is above average and the service is below average, find different specialist for your furnace concerns.

  Juan P.★★★★★

• I would strongly advise against hiring this company. They sent a technician to repair our furnace, and his behavior was beyond unacceptable. He was rude and unprofessional throughout the visit. At the time, only my wife and daughter were home, and his conduct was so inappropriate that my daughter had to tell him either to stop being disrespectful or leave. She was on the verge of calling the police when he finally walked out, leaving all the trash behind. This was by far the worst experience I have ever had with any contractor.

  Davood B.★★★★★

• These guys are horrible, they got me the wrong part and told me there was a zero return policy, also they marked the part up 125%. CROOKS!

  Demetri V.★★★★★

• I have been a BC Furnace customer for many years and can rely on the BC Furnace team for professional service and expert advice. Gheorghe is always on time, professional and I rely on his expert advice and experience to keep my heating systems running smoothly and safely. I would highly recommend the BC Furnace team for any installation and maintenance needs for your home.

  Joseph C.★★★★★

• Completely unprofessional with no respect for their customers. Will never recommend them to anyone. Technician never arrived at the scheduled appointment time. I was told that "he is running late". Even then they provided no confirmation even 2 hours after the scheduled appointment time. They have literally no regard for customers time. The reception says "You are more than welcome to go somewhere else". This is how they treat their customers. I will definitely go somewhere else as it's my hard earned money.

  Saransh B.★★★★★

• BC Furnace responded to our post-service follow-up inquiries in a professional manner and provided further assistance resolving all of our concerns. Thank you, Gordon.

  Janos S.★★★★★

• THIS COMPANY IS NOT A 24/7 EMERGENCY REPAIR COMPANY! They take your call and provide the first available repair man. I called December 14th and after 4 trips out and over 2k in repair bills...the tech threw his grumpy hands in the air and said there was nothing further he could do. I called another local company who Identified a faulty new part that they installed and I'm back up and running. Gordon was sympathetic but basically is held to their rules and misrepresentation. They did however reverse the bills which is great. It does not change that we went without heat for 4 different days over the holidays and their ONE expert grumpy old boiler tech bailed on the job. Thank goodness I call Uncle Jim's Hillcrest and they figured out the issue and stayed until they were sure it was fixed properly. If you have an old boiler furnace...these guys are not for you!

  Christine B.★★★★★

• Woke up to a furnace not working on a Sunday with all the kids coming over later to decorate the Christmas tree. Found the thermocouple defective. Contacted BC Furnace and talked to Bayne who just happened to be in their closed for the day office. Bayne told me to come on over and he'd find a thermocouple. Got the part, I installed it and had a warm house when the crowd arrived. Thanks Bayne!😊

  Sherry C.★★★★★

• I Highly Recommend BC Furnace! Working with BC Furnace has been an excellent experience. With over 40 years of expertise, they are one of the most trusted and established companies in the heating and air conditioning industry. In the parts department, Gordon is an absolute gem. He is incredibly knowledgeable and from his extensive stock of furnace parts for all makes and models, he will make your requirement for parts a seamless experience. The technicians are all well-trained, licensed, and very experienced. You can trust them completely to handle your heating and air conditioning systems with care and professionalism. What truly sets BC Furnace apart is their customer-centric approach. They prioritize customer satisfaction, from the moment you book an appointment to job completed, they do it right. Their regular maintenance and inspections are thorough and handled with great attention to detail.

  mirsadra S.★★★★★

• Lokman was amazing. It has been a few years since we had our furncace serviced. He was friendly and efficient. He explained all the things that were done and assured us that are old furnace is still good . He showed me the proper way to install the basket filter. Our neighbours had recommended BC Furnace.

  Manuela G.★★★★★

• BC Furnace has provided excellent and reliable service to our house and home for over 15 years. Especially in an emergency, it has responded promptly to our needs and provided the right technical service we required. To have the same technician come every year for our annual maintenance has been a critical part of our sense of security and familiarity that we need to care for such an important piece of infrastructure as a gas furnace. An immense thanks to Lokman for coming every year and giving that to us. With Lokman, we trust that the job will be done right and that we'll have a safe, cosy, and warm winter in our home. Thanks so much to BC Furnace.

  David K.★★★★★

• Oct. 27, 2024 Lokman has serviced our furnace in the past and is most professional, thorough, courteous and personable. Lokman's service is trusted to keep our family safe and is the reason we will continue to have BC Furnace service our heating system in the future. From September 2022 We had our furnace serviced recently by Lokman. His level of customer service and professionalism is simply outstanding. Lokmans meticulous service techniques in cleaning and inspecting our furnace, gas lines, fan etc was most impressive. A special nod to Lokman for his honesty and patience with my asking questions. BC Furnace is fortunate to have a technician such as Lokman in their employ. Technicians of Lokmans calibre is why BC Furnace will be receiving repeat business from our family. Thanks again Lokman.

  Dan W.★★★★★

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About Coquitlam

Sources: Statistics Canada, 2021 Census. Environment and Climate Change Canada, Canadian Climate Normals 1981-2010.