Benny James Service Company
HVAC contractor in Germantown, TN.
In Benny James Service Company's own words
Founded in 1984, Benny James has been servicing property owners across Memphis and surrounding areas to ensure the equipment in their homes is operating as it should be. We are now a 3rd generation family-owned business committed to continuing to serve our customers with the same integrity, ethics, and quality that have made us a staple of reliability in the community. Work with us and you will understand why our customers feel like family!
- Trade
- HVAC contractor
- Business address
- 2769 Scarlet Rd, Germantown, TN 38139
- Telephone
- (901) 763-3600
- Website
- bennyjamesservice.com
- Hours
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- MondayOpen 24 Hours
- TuesdayOpen 24 Hours
- WednesdayOpen 24 Hours
- ThursdayOpen 24 Hours
- FridayOpen 24 Hours
- SaturdayOpen 24 Hours
- SundayOpen 24 Hours
From the business's Google listing, checked Oct 2026
- Register
- TN register
Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the state board.
Google Reviews
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We had such a great experience! Our air conditioner went out around 3 a.m., and our kids started waking up because the house was getting so hot. We sent in a service request at 3 a.m., and Mr. Darren was at our house by 9:30am that same morning! He replaced the motor, added new Freon to our older AC unit, and had us back up and running that day. He was incredibly friendly, professional, and helpful, and the entire experience couldn’t have been more seamless.. especially during what could have been a very stressful situation with four kids and no AC! We are so thankful for the quick response and wonderful service. We would 100% recommend them to anyone needing heating or air conditioning work. Thank you so much!
Sarah S.
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Service technicians Kade and Trent let us know when they were coming and were on time. They were pleasant to work with and fixed my ac at a price I was happy with. Thank you!
Barbara R.
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Trent is committed to doing great work, communicative, fair, and honest. I have used Benny James twice and both times Trent took great care of us, didn’t try to upsell or push for more than needed to be done, unlike a much bigger, well-known company in the area. We’ll be calling Benny James next time we need HVAC service!
Kelly L.
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Excellent customer service and honest inspections. Very happy w my experience.
Russell M.
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Courteous…professional… outstanding service!! Quote for repair work is very reasonable. I would definitely recommend Benny James service to others!
Shannon B.
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Fantastic service - if you want the job done right, these are the guys to call! They helped us solve a problem that two other companies couldn’t. Could not recommend enough!!
Rob K.
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Great experience working with this company. I recommend them to everybody.
Frankie
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We had a great experience! Our air conditioning went out, and Darren was able to get us back up and running the very same day. He was professional, knowledgeable, and incredibly kind throughout the entire process. He took the time to explain what was wrong and made sure everything was working properly before he left. It’s hard to find someone who is both skilled and genuinely pleasant to work with, and he was both. We are so grateful for the quick response and excellent service. Highly recommend! We look forward to continued business with Benny James Service.
Ashley V.
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You and your family can trust this company to go above and beyond for you. These guys are craftsmen who show up with a good attitude on time and do great and professional work. They do not leave until the job is done and they are extremely responsive. Trent, Cade, and Deron are all fantastic to work with. It was amazing to watch this team re-engineer my hvac system from 1995 to a brand new top spec configuration with the latest and greatest tech. The work this company does is worth every penny. Your family will be well served if you give these guys a chance to do your install. You can sleep well knowing that you got the best of the best when you call Benny James.
Christopher O.
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Honest, great work & communication. Highly recommend!!
nellon S.
About Benny James Service Company
Benny James Service Company has worked with property owners since 1984. The company says it is a third-generation family business providing HVAC work for homes and commercial properties in Germantown and the surrounding Memphis area.
Air conditioning and heating work in Germantown
Benny James Service Company names air conditioning, AC repair and maintenance alongside heating repair, furnace repair, heat pumps, tune-ups, indoor air quality work and ductless mini-splits. The company also says it installs and services Trane heating equipment and operates as a Trane dealer.
Benny James Service Company says it remains available around the clock for emergency HVAC needs. Its published hours are open 24 hours a day, seven days a week.
In Germantown, utility gas heats 65.7% of housing units, per the American Community Survey's 2024 figures. NOAA normals for 1991-2020 show an average temperature of 62.0°F, with an average high of 72.6°F and average low of 51.3°F.
Benny James Service Company's rating and customer comments
Reviewers most often mention prompt responses to air-conditioning failures, technicians arriving as expected, clear communication, repair explanations and work completed the same day.
Reviewers also describe repair pricing as fair and note that technicians did not press for extra work. Several comments refer to AC repairs, older equipment, system replacement work and troubleshooting problems that other companies had not resolved.
Warranty coverage for HVAC repairs and installations
The company says it backs its work with a 10-year warranty. Its stated service mix includes both routine maintenance and repair calls, alongside heating and cooling system work for residential and commercial customers.
Benny James Service Company has identified Germantown as part of its service area since 1984.
Services, brands and warranty details come from the company's own website. Ratings, hours and reviews come from Google. Town figures come from the US Census and NOAA.