Central Heating & Cooling
HVAC contractor in Indian Trail, NC.
In Central Heating & Cooling's own words
Central Heating & Cooling is a family-owned HVAC company proudly providing quality heating and air conditioning services to Charlotte and surrounding North Carolina communities. We follow a simple promise: to treat your home and comfort system as if it were our own. Our licensed and insured professionals are trained to accurately diagnose HVAC issues and recommend the most effective and cost-efficient solutions for your home or business. From installation and replacement to repair and preventative maintenance, our highly skilled and certified technicians are committed to delivering reliable service, honest workmanship, and lasting comfort to the local communities we serve.
- Trade
- HVAC contractor
- Business address
- 4824 Unionville - Indian Trail Rd W Unit b, Indian Trail, NC 28079
- Telephone
- (704) 999-1020
- Website
- centralheatingcooling.com
- Hours
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- Monday8:00 am - 4:30 pm
- Tuesday8:00 am - 4:30 pm
- Wednesday8:00 am - 4:30 pm
- Thursday8:00 am - 4:30 pm
- Friday8:00 am - 4:30 pm
- SaturdayClosed
- SundayClosed
From the business's Google listing, checked Oct 2026
- Register
- NC register
Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the state board.
Google Reviews
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Sam and Abel were very professional and efficient. They arrived on time and replaced my HVAC system with no problems. Everything was explained so I had very few questions.
Catherine S.
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Replacement installation done by Abel and Sam. Estimate appointment was quick and easy. Received the estimate the next morning and was extremely pleased with the fair pricing. Appointment for the installation was set quickly and the installation was quick and clean. Everything was professionally handled. Nayra in the office was very pleasant and kept me well informed along the way. I would highly recommend Central Heat and Air to anyone.
Connie C.
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We had both of our AC units replaced within 7 months. Spent over $10,000. We had no issues, at the time, with our downstairs unit so we hired them for our second unit. Different pair of techs replaced the upstairs unit. They didn’t put the drip pan back in properly and caused it to leak thru our lights and stain our ceiling. They came back to fix it and did reimburse us $50 for paint and supplies. Our downstairs unit starts freezing up. Their diagnosis is the TXV bottom valve wasn’t tightened enough causing it to leak. This was covered under their 2y labor warranty. Fast forward 2.5y from installation and we’re paying for repair on a part that is extremely uncommon to break. Freezing up again, extremely frustrated a unit had to be repaired twice now in 2y. This time they found the housing of the TXV itself cracked causing it to leak… Does leave us to wonder if they overtightened the valve the year before causing stress on the body. The part was still under warranty but we were 7 months outside of the labor warranty. They gave us a “discount” and made us only pay half of the labor cost which was $800. After further research, which I wish I did before getting it fixed but we were hot, they charge an EXORBITANT labor fee. Almost $500/hr for this part. He was here just shy of 3h to repair it. Unfortunately, we will go with a local smaller company for any further repairs. 3 strikes and you’re out :/
Henderson
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Victor was very friendly in our inspection visit when our AC went out. He clearly explained what was going on and the options we had. When scheduled the work, he was the one to complete the repairs. Victor had great communication throughout and worked hard in very hot conditions. He even let us borrow 2 portable AC units to help us get by until the new parts came in, dropped them off and helped set them up. Everything is back to working perfectly now thanks to him and Central Heating & Cooling.
Ben K.
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Scheduled my seasonal maintenance with them this year and it was a smooth process from booking to finish. They kept me updated the whole way — texted when they were on the way, walked me through what they checked, and answered all my questions. That kind of communication is rare.
Петя П.
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Had a sensor issue with my system and called Central Heating & Cooling to take a look. They diagnosed it fast, replaced the faulty sensor, and the price matched what they quoted upfront - no surprises on the bill. Appreciate the honesty.
Kozachuk
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My unit was acting up and I honestly had no idea what was wrong. The technician found the issue, showed me exactly what was going on, and explained it in a way that actually made sense before doing the repair. Felt like I could trust what they were telling me.
Paul T.
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An all around great experience - scheduling, communication, expertise and experience. The staff at Central genuinely care that your concerns are addressed promptly and satisfactorily. A big shout out to Sam, who went above and beyond to fix a glitch on a thermostat, but checked the unit and air handlers to make sure everything was working correctly. Also offered some recommendations to help with energy efficiency. Thank you!
Bill C.
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Dont let those fake reviews fool you. But company does provide quality work. The people actually doing the work are unskilled. They installed HVAC in less than a year im having issues. Its just about taking your money they will not stand behind service. Low quality . if you live in the Charlotte metro go with somebody else no need to use a company out of Indian Trail with lack of talent. See what other ppl are saying and you've been ⚠️ warned another site review thats being hidden. But I blurred person name out for privacy reasons
My S.
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I was a new customer as of today. Sam visited our home and educated me on our A/C's current status. He explained options and made time for all my questions. I felt respected and heard. He was thorough, genuine, and helped me understand the details of the repair. The pictures and videos he took of our A/C was very helpful too. Juanita, the person who answered my calls to learn about the company was kind, knowledgeable, and helpful, too!
Lisa M.
About Central Heating & Cooling
Central Heating & Cooling handles heating repair, AC repair, HVAC repair, maintenance, installation, furnace repair, heat pumps, and heating-system tune-ups. The company says it works on residential and commercial air-conditioning and heating units, with installation and replacement among its stated work.
Heating and cooling work in Indian Trail
For new installs, the company names a one-year labor warranty and a 10-year parts warranty. It also describes extended labor warranty options, a 20-year parts warranty for heat exchangers, and financing. Its posted hours are 8:00 am to 4:30 pm Monday through Friday.
Indian Trail homes use utility gas for heating in 64.3% of housing units, per the American Community Survey (2024). NOAA normals for 1991-2020 put the city’s mean temperature at 61.0°F, with an average high of 72.5°F and average low of 49.6°F.
Central Heating & Cooling’s customer feedback
Reviewers most often mention clear explanations, communication about appointments, prompt diagnostic and repair work, clean installations, and staff professionalism. Some reviews also raise concerns about installation follow-up, repair recommendations, and standing behind prior work.
The company says its technicians diagnose HVAC issues and recommend repair or replacement options. It also names air-conditioning needs and heat-pump work alongside its heating services.
Central Heating & Cooling says its professionals are licensed and insured, and its technicians are certified.
Services, brands and warranty details come from the company's own website. Ratings, hours and reviews come from Google. Town figures come from the US Census and NOAA.
More HVAC contractors in Indian Trail
About Indian Trail
| Population | 44,303 (2025) |
|---|---|
| County | Union County |
| Average yearly snowfall | 2.1 inches |
| Heating degree days | 3,130 |
| Most common heating fuel | Utility gas |
Sources: U.S. Census Bureau. NOAA U.S. Climate Normals 1991-2020.