Helms Heating & Air Conditioning, Inc.
HVAC contractor in Indian Trail, NC.
In the words of Helms Heating & Air Conditioning, Inc.
Helms Heating & Air Conditioning provides quality service at affordable prices for all of your home comfort needs, including Service, Maintenance, and Replacement. 24 Hour Emergency Service at No Additional Charge!
- Trade
- HVAC contractor
- Business address
- 1013 Technology Dr, Indian Trail, NC 28079
- Telephone
- (704) 821-6255
- Website
- helmsheating.com
- Hours
-
- Monday8:00 am - 5:00 pm
- Tuesday8:00 am - 5:00 pm
- Wednesday8:00 am - 5:00 pm
- Thursday8:00 am - 5:00 pm
- Friday8:00 am - 5:00 pm
- SaturdayClosed
- SundayClosed
From the business's Google listing, checked Oct 2026
- Register
- NC register
Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the state board.
Google Reviews
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Prom found clogged drainage pipes. He did a temporary fix while doing our Fall maintenance. Then he came back with a permanent fix that successfully solved the problem at a reasonable cost. I admire that he knew just what to do for a situation that rarely happens.
Sue K.
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Caleb did a good job explained the issue and advised on how to proceed
G. E.
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I’m very satisfied with the service I received. She was very helpful, kind, and willing to assist me. They resolved my issue with great willingness and professionalism, and I truly appreciate the effort they made to help me. I highly recommend their service
Maria M.
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Travis and the entire Team are knowledgeable, professional and so helpful! Highly recommend!
Kimberley D.
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I have used Helms for 20 years now. they originally installed the units in all the homes in our community. I have always found them to be honest and the service person always polite and pleasant. they all are very knowledgeable. I also have 2 a/c units and 2 furnaces and my purchase price reflects my yearly contract that I pay in advance for the year.
Cynthia W.
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2025 and a 2026 UPDATE: I am very happy with my service for my Furnace. After years of dealing with Airtron with mixed results at bet and some big mistakes with my system, it is a pleasure working with Helms. Jhovani C. is an excellent technician and spent time adjusting things and cleaning my furnace. For the first time in four years, I have not any codes pop up and the furnace made it thru the winter without issues. It was not installed or set up properly. I am very happy with Helms and looking forward to having my AC checked in the spring of 2025. UPDATE Jan 2026: Levi and Travis were the techs. They were both great to deal with and understood my past frustrations and listened to my concerns for one of our bedrooms not getting enough heat. They did a Balance Air Flow / and check CFM Output. While it is somewhat better, I plan to contact Helms to redo it or come up with other ideas like add a zone. But I was very happy with the service. They added overflow safety switches and installed an iWave. I asked about UV lights and Levi had two choices (UV and an iWave) and after doing some quick research, I chose the iWave (an air ionization device installed in HVAC systems that cleans indoor air by producing positive and negative ions). Which I am very happy with so far. I highly recommend Helms and Levi and Travis. And I do to anyone I know, especially here in Cresswind Charlotte. UPDATE March 2026: Jamie, the GM, came on March 5, 2026 and did an audit of our Infinity system and found a few errors with AirTron's installation, such as a huge bypass. We decided it should be removed so the techs could adjust settings and try to get my system running more efficient. On March 13, 2026, Greg Smith came and removed the bypass and patched up the holes. All looks good. He spent quite a bit of time reconfiguring settings and testing the dampers. He noted the ducts to the front bedroom/Study area are smaller. But he was able to adjust other dampers to get more airflow to both rooms. Will test it over the next couple of weeks and see if anything else needs to be done. Thank you Greg and Jamie. UPDATE September 2026: My AC stopped working on my Office Carrier Heat Pump. Greg was my tech, again, and he is great to deal with, respectful, nice and very competent. Plus, he has a cool beard. He diagnosed the heat pump, ended up being a blower motor issue. Helms put it on order and it'll get fixed within the next day or so.
Jay A.
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Travis and his partner were able to troubleshoot the problem right away. They had the part with them and completed the repair in a short period of time.
Don W.
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Nate was awesome, an expert in his field, installation was excellent and he took the time explain the new system to me
Erika F.
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Great professional service
Donald M.
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Excellent company for service with quality! Technicians are the best and very knowledgeable! Also, Brandon is an excellent tech and very knowledgeable with a great personality!
Steve T.
About Helms Heating & Air Conditioning, Inc.
HVAC services in Indian Trail
The company says it has operated as a family business since 1979. The company offers a range of comfort solutions including air conditioning, furnace repair, and heat pump services. It also describes offering maintenance and system replacement options.
For residential needs, the company says it provides 24-hour emergency service at no additional charge. It names manufacturer parts warranties and HVAC labor warranties as part of its service offering. Financing is also mentioned by the company.
Ratings and customer feedback
Reviewers frequently mention the technicians' ability to troubleshoot issues quickly and the company's honesty regarding necessary repairs. Some customers have noted the professionalism of the team during both routine maintenance and emergency calls.
In Indian Trail, utility gas accounts for 64% of home heating according to the American Community Survey. Per NOAA normals, the area has an average high of 72.5°F and an average low of 49.6°F.
Professional HVAC coverage
The company maintains standard business hours from 8:00 am to 5:00 pm on weekdays. It is closed on Saturdays and Sundays.
The company offers service for furnaces, heat pumps, and air conditioning units.
Services, brands and warranty details come from the company's own website. Ratings, hours and reviews come from Google. Town figures come from the US Census and NOAA.
More HVAC contractors in Indian Trail
About Indian Trail
| Population | 44,303 (2025) |
|---|---|
| County | Union County |
| Average yearly snowfall | 2.1 inches |
| Heating degree days | 3,130 |
| Most common heating fuel | Utility gas |
Sources: U.S. Census Bureau. NOAA U.S. Climate Normals 1991-2020.