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CustomAir

HVAC contractor in Port Coquitlam, BC.

In CustomAir's own words

CustomAir is a full service mechanical contractor, specializing in HVAC and plumbing service and maintenance. With over 100 qualified technicians and 24/7 service, we are here to help when you need us. Our service area is vast with technicians available throughout the Lower Mainland, Sea to Sky Corridor, Okanagan, Kamloops and the rest of the Interior. Services include HVAC repair and replacement, plumbing service and replacement, Gas Fitting (A and B), Sheet Metal, new construction, electrical, energy retrofit experts, service and maintenance contracts available. Members of the Fortis BC Trade Ally Network and Home Performance Contractor Network.

Trade
HVAC contractor
Business address
1835 Broadway St, Port Coquitlam, BC V3C 4Z1, Canada
Telephone
(604) 945-7728
Website
customair.ca
Hours
  • MondayOpen 24 Hours
  • TuesdayOpen 24 Hours
  • WednesdayOpen 24 Hours
  • ThursdayOpen 24 Hours
  • FridayOpen 24 Hours
  • SaturdayOpen 24 Hours
  • SundayOpen 24 Hours

From the business's Google listing, checked Oct 2026

Register
BC register

Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the provincial licensing body.

Google Reviews

3.9 (74)

  • Always available, responsive, professional and providing fair pricing for work performed. From straight forward maintenance of our Condo building to complicated repairs, expectations always met.

    John M.

  • We use Custom Air for HVAC, plumbing and electrical work for over 80 sites across BC. They have always been amazing, reasonable rates and communicative. Walt and his team have excellent quality of service. Looking forward continually building our relationship!

    Suba S.

  • From the on-site visit to provide a quote to the final installation, the entire experience was outstanding. The technician arrived on time, took the time to assess my home, explained my options clearly, and provided an honest, no-pressure quote. I appreciated how knowledgeable and how easily accessible for questions he was as I made my decision. Installation day went just as smoothly. The crew was punctual, efficient, and took my input seriously. They completed the installation neatly, answered all of my questions, and made sure everything was working perfectly before they left. My new system runs quietly and keeps the house perfectly comfortable. I highly recommend this company to anyone looking for a professional, reliable HVAC team. Excellent customer service, quality workmanship, and a seamless experience.

    Brad B.

  • For over 10 years, Custom Air has provided exceptional service for Shannon Oaks and Clarendon Court. Whether it's maintaining our HVAC equipment, or responding to a plumbing emergency, the team is quick to respond and communicates clearly and professionally. I've met numerous technicians over the years, and each one has been very courteous and hard-working. They are always willing to work with us to schedule repairs to minimize disruptions to our residents and staff.

    Nathan B.

  • CustomAir team is has provided excellent service to our commercial facilities for over 5 years. They are reliable and quick to respond.

    Jerin V.

  • Our plants run 7 days a week and some are double shifts and Custom Air keeps us running well with an impeccable service level when the times do arise for an emergency call

    Jason D.

  • we have had the pleasure of working with Custom air and the experience was outstanding from start to finish. The entire teamwas professional knowledgable and courteous throughtout the process.

    ernie S.

  • Try any other company you can before trying custom air as their billing practices are very unethical. The work they did was fine but AFTER I paid the amount that was quoted to me they then sent ANOTHER bill for the original estimate for $390!!! They never warned me about having to pay for a quote and I’ve never heard of a company charging their for a quote. ALSO, for a different job they quoted me for I found another company to do the same work for half the price. So very very expensive company to use and unethical billing practices. I recommend trying any other company first and getting other quotes before using Custom Air. (Also they charged me $690 to do a simple pressure test and turn off our hot water).

    J M.

  • Avoid this company. They hit my truck while it was parked, based off these other reviews they clearly have a problem when it comes to driving.

    Natasha S.

  • Wonderful human beings! Custom Air are so committed to trades and apprenticeships in BC, they donated some equipment to my school shop program, they even arranged delivery.

    Dan S.

  • Waking up to the cool breeze of my brand new AC unit makes me spring out of bed every morning now, thanks to driver 131 for the amazing installation job! Cheers John

    Nick S.

  • I want to report extremely reckless and unprofessional driving by one of your company van drivers on Highway 10 traveling from Surrey toward Langley. On Friday, March 6, between approximately 6:35–6:50 AM, your driver was driving very aggressively, constantly changing lanes, tailgating vehicles, and repeatedly flashing high-beam lights at drivers. The driver even kept the high beams on while driving behind vehicles, which is both dangerous and completely unacceptable. After I used my indicator and safely merged in front of the van, the driver appeared to get angry and started driving even more aggressively. This kind of behavior from someone operating a company-branded vehicle is shocking and reflects very poorly on your business. I had my child in the car, and this reckless driving created a very unsafe and frightening situation for us and for everyone else on the road. If this is how your employees behave while representing your company, it seriously damages your reputation. Drivers operating company vehicles should be held to a much higher standard of safety and professionalism. I strongly suggest the company address this driver’s behavior immediately before someone gets seriously hurt. I will be reporting this incident

    Jared G.

  • Well i hope you do better work in people’s house as for your drivers not so .Wednesday afternoon Van #131 .Speeding,in Hov by himself,driving erratically on Highway crossing lanes with signal.Oh yeah the vehicle should not be on road sounds like transmission or engine going to fall out .That guy should not be ever on road .Great hire on your point

    Mark S.

  • Avoid this company, spent $350 on a faucet issue, after charge me for two trips still not fixed. Task Rabit guy charged me $60 fixed right away. Such a scam!

    KK

  • Didn’t personally use this company but I was driving home yesterday and one of their drivers gave me the finger and honked at me for a situation that wasn’t my fault. He drove aggressively past me, Looks pretty bad on the company having their drivers treat the public like that. I believe the number of the car was 131.

    Jaycee B.

  • I've served on multiple Strata councils and boards for over 10 years and have worked with many companies. CustomAir stands out by consistently delivering on their promises. Their work is stellar, and they are a reliable partner. Kim Cheng Oakwyn Realty Master Medallion Member, Greater Vancouver Realtors©

    Kim C.

  • They charged us $470 for 30 min of work. Just to tell that the air conditioner is out of gas. Never came back to fix it after reaching out multiple times. This company is litteraly a scam.

    Kostya D.

  • Extremely poor communication by both the staff who came to do the work and the booking staff. This resulted in confusion about the work that was/wasn’t completed, since part of the job wasn’t done. We won’t hire them again.

    Carolanne O.

  • Highly recommended great customer service

    Barb R.

  • I would never use this company in the future.Custom air has no customer service so please avoid the disappointment by not using hiring them.

    Colleen N.

  • Had a new Hot Water tank installed from CustomAir - from ordering to installation it was a positive experience! Highly recomend CustomAir !

    Donald S.

  • The worst job I ever had. We spent over $13,000 to put in a new hot water tank and a three levels water filtering system in September 2021 in Kelowna, BC, and the experience has been terrible. After the new hot water tank was installed, we had no hot water, because the technician forgot to link up the hot water supply. After experienced bad odor for six months after taking down some drywall and went thru many drainage, we found that Customair didn’t put in the P-trap for the hot water tank’s drain. Customair agreed we paid half of the charge. Recently, we found there is a water leak in a joint which Customair put in. After my complaint they said I have to pay for the inspection service. If I have to pay for new service it will not be Customair. What is more annoying is that Customair didn’t put a bottom plate under the new hot water tank. I was told by a plumber friend this is unprofessional practice!

    Chan A.

  • Best HVAC company ever! Super fast service and quality one as well!

    Ivan M.

  • Completely overcharged for a simple job. Never again.

    Marco S.

  • Was a long term commercial customer of Custom Air. Had the worst experience with them. Dishonest company and guy on site had no idea what he was doing. Avoid these guys at all cost

    Rob G.

  • Not sure about their Residencial service so I can't comment on that, But if you are a business owner then think twice before calling them. You will get charged in way that you have never been before.

    Peyman M.

About CustomAir

CustomAir’s HVAC and mechanical work

CustomAir describes its work as mechanical contracting, with HVAC and plumbing service and upkeep at the center. The company says it has operated since 1991 and works with commercial and residential heating and cooling systems.

Its stated services include HVAC repair, replacement and installation; plumbing service and replacement; electrical work; sheet metal; gas fitting; new construction; energy retrofits; and maintenance contracts. CustomAir also names commercial air conditioning, VRF heat-pump service, indoor-air-quality ventilation, air-conditioner installation, ductless mini-splits, and planned maintenance work.

Around-the-clock response from Port Coquitlam

CustomAir says it has more than 100 technicians and provides emergency help at any hour. Its posted hours show 24-hour availability every day of the week.

The company says its technicians work across the Lower Mainland, Sea to Sky Corridor, Okanagan, Kamloops, and other Interior areas. It also identifies participation in the FortisBC Trade Ally Network and the Home Performance Contractor Network.

CustomAir’s rating and review themes

CustomAir has a 3.9 rating from 74 reviews. Reviewers commonly mention prompt responses, clear communication, maintenance work, repair scheduling, installations, and service for commercial facilities, while the overall feedback includes both favorable and unfavorable experiences.

For equipment work, CustomAir names central air conditioners, ductless systems, heat pumps, and commercial HVAC installations and repairs. Its website also describes retrofit work and maintenance programs for air-conditioning systems.

Services, brands and warranty details come from the company's own website. Ratings, hours and reviews come from Google. Town figures come from Statistics Canada and Environment Canada.

More HVAC contractors in Port Coquitlam

About Port Coquitlam

Population61,498 (2021)
Average yearly snowfall16.1 inches

Sources: Statistics Canada, 2021 Census. Environment and Climate Change Canada, Canadian Climate Normals 1981-2010.