Dolce Heating & Cooling LLC

In Dolce Heating & Cooling LLC's own words

We don't think about anything but doing the right thing. We care about quality at Dolce HVAC and have an experienced technician for every job we take on. Our customer-centered approach means that you're always getting more than you need from us. And because of this, we'll never push sales tactics or oversell products - our integrity speaks for itself.

Trade

HVAC contractor

Business address

75 Child St, Rochester, NY 14611

Telephone

(585) 506-5833

Website

dolcehvacny.com

Hours

• Monday8:00 am - 5:00 pm
• Tuesday8:00 am - 5:00 pm
• Wednesday8:00 am - 5:00 pm
• Thursday8:00 am - 5:00 pm
• Friday8:00 am - 5:00 pm
• SaturdayClosed
• SundayClosed

From the business's Google listing, checked Oct 2026

Register

NY register

Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the state board.

Google Reviews

4.1 ★★★★★ (28)

• Dolce Heating & Cooling did an absolutely terrific job! Joe is professional, polite and extremely informative. I only wish more people as well as companies were as efficient and courteous. It would make life a lot easier. I highly recommend this company!

  80sgirl4ever★★★★★

• Dolce heating and cooling has done a wonderful job from start to finish. First Joe stops by when my heat fails on the coldest day, fixed my heat, and instead of charging me he tells me about the NYSERDA program. Next thing I know I'm getting new Furnace, New Hybrid water heater, they insulated my house, and best of all they replaced my old out of date Electrical panel AT NO COST TO ME I REPEAT NO COST TO ME PLEASE CALL they are life savers thanks again Joe,Chad,Jack great Team.

  Patrick M.★★★★★

• Horrible experience very unprofessional, left a mess didn't know what they were doing. Will never get their service again wouldn't recommend.

  Zhandled M.★★★★★

• At first glance everything looked great. Received a call from Chad within days of my Empower Application being accepted to set up a time and day to come out and do my audit. He arrived on time did a walk through and explained everything to me… so I thought. 3-4 weeks went by and I finally received a call that my project would start 1/2/25 after starting this process on 10/30/24. 1/2 comes along and I receive a call from Chad about an hour before start time that they can’t make it they be out 1/3. 1/3 comes and they are an absolute NO SHOW. Text Chad and get a text that “if they aren’t here by now they won’t be and he’ll look into it”. He calls me a short time later and tells me they are running behind and will be out 1/6. That day comes and I get a call less then an hour before start time with a list of reasons why they can’t come out this week and that my new start date is 1/20. 1/20 comes and guess what? NO SHOW AGAIN. Text Chad again no answer at all this time. Call the main number which seems to be the owners cell phone, can’t leave a message because VM is full. So I email the owner Joe. He calls me around 5pm and tells me they read the schedule wrong but they will definitely be out 1/21 between 9-930 to start my project. 1/21 comes…. Joe shows up about 10:30. Walks around the inside and outside. Tells me “the plan”… including work I didn’t even know had to be done. After this it’s about 11:15 he tells me that he and his partner have to run out but will be back “shortly” and they will at least start work in the basement today and hopefully be able to do the outside work when it warms up this week. NEVER CAME BACK, NEVER CALLED, NEVER TEXT. I called NYSERDA today 1/22 and gave them the details. Come to find out they never even put through a request for my fridge replacement, just submitted the contract I signed but never did anything else. Apparently I was also supposed to be sent a copy of this contract but was never sent that either. HORRIBLE EXPERIENCE AND HORRIBLE WAY TO RUN A BUSINESS! 0 stars if I could

  Clayton K.★★★★★

• Dolce helped me with an energy audit. Chad, Joe, and the crew did a fantastic job! Would recommend for insulation & furnace installation!

  Charmaine B.★★★★★

• Had an audit done today. I was told someone would be here at 10 am. Lo and behold there is Chad at my door at 10 am. He was professional and put me at ease immediately. The whole experience was a pleasure. I would call this company any day as long as Chad came. BTW: A raise would be a great thing for Chad because he is an asset to Dolce heating / cooling! Ms. Gwendolyn

  Gwendolyn J.★★★★★

• Joe helped my over the phone analyze an issue, and he responded an double checked another service providers work to give me peace of mind.

  Craig D.★★★★★

• Trustworthy, fair cost and good quality.

  J N.★★★★★

• Outstanding! We cannot recommend Dolce Heating & Cooling highly enough. We had 2 HVAC units and a high efficiency tankless water heater installed in our home. Joe and Chad did an amazing job – thorough, knowledgeable, took the time to explain everything, excellent experience from start to finish. We have been running the systems now for some weeks and all has run flawlessly. Brought our 1910 into the 21st century. Highly recommend.

  Andrew M.★★★★★

• Joe is phenomenal. We have hired him to do several installs and service jobs at different properties. He knows the equipment and gets the job done right. He is a master of his craft and goes about his business with honesty and integrity!

  GRRP L.★★★★★

• Joe & Chad serviced our heating system in the fall and our cooling system in the spring. Their work is thorough and comprehensive. When our AC stopped working properly, Joe & Chad came promptly to assess. Joe is very good at explaining what he is finds from the layman’s perspective. We needed to replace the control board, Joe & Chad returned the very next morning with the new part to complete the job. More than fair labor charges. Highly recommend Dolce Heating & Cooling!

  Shari T.★★★★★

• I’ve used Joe Dolce in the past for a previous AC issue, and he came to the rescue big time this summer. During the middle of record high temps, our A/C went down, he showed up within 4 hours of my initial call, and diagnosed the issue. Unfortunately it required the replacement of the entire A/C system, however Joe squeezed us in the same week and ensured we were good to go before the next heatwave. Dolce Heating and Cooling is extremely knowledgeable while offering quick reliable service at competitive pricing.

  Chris G.★★★★★

• Joe replaced my A/C unit. He did an excellent job at a very fair price. I will use him for all my HVAC. I HIGHLY RECOMMEND HIM.

  William B.★★★★★

• Mr. Dolce serviced our central air and furnace. We appreciated his friendly demeanor and honesty. We felt like he gave us a fair price, answered all our questions and took his time. We have already requested his services again to run some new duct work for us. Highly recommend.

  Lucas B.★★★★★

• Would highly recommend. Prompt high-quality service and polite staff. Very affordable too. We will be using Dolce for all our future HVAC needs.

  Charles R.★★★★★

• Joe is a true professional and excels in his trade. We had a very complicated job in my home and he did top notch work. Would highly recommend!

  Mike D.★★★★★

• Joe has saved me several thousand of dollars over the last 6 years. He's honest and available on short notice and often shows me how to do the little things to help maintain my system . I would highly recommend him......S Sadlon

  Dr. S.★★★★★

• Joe is professional, courteous, efficient and knowledgeable. His response to my dramatic cry for help was comforting. He came to the rescue quickly, assessed what was wrong with my furnace/ac unit and provided a solution immediately and at a very fair price. Thanks again Joe for saving us!

  Shirleen M.★★★★★

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About Rochester

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