Galaxy Heating & Air Conditioning

In Galaxy Heating & Air Conditioning's own words

Galaxy Heating & Air Conditioning is the Bay Area’s trusted full-service comfort provider. We back every installation with up to 10-Year Warranty, No-Lemon Guarantee, and Satisfaction Guarantee. As a BBB A+ Accredited, Diamond Certified and top-ranked California contractor, we offer HVAC, electrical, and energy-efficient upgrades with no hidden fees, fast response, and 5-star service. Choose Galaxy for comfort, safety, and peace of mind — guaranteed.

Trade

HVAC contractor

Business address

3301 Vincent Rd, Pleasant Hill, CA 94523

Telephone

(925) 578-3379

Website

galaxyservices.com

Hours

• MondayOpen 24 Hours
• TuesdayOpen 24 Hours
• WednesdayOpen 24 Hours
• ThursdayOpen 24 Hours
• FridayOpen 24 Hours
• SaturdayOpen 24 Hours
• SundayOpen 24 Hours

From the business's Google listing, checked Oct 2026

Register

CA register

Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the state board.

Google Reviews

4.8 ★★★★★ (424)

• Contacted Galaxy Heating & Air Conditioning is the right choice. The technician Ratmir arrived on schedule. He is friendly, knowledgeable, and professional. Issue was diagnosed and fixed with his recommendation. Will use Galaxy Heating again in the future for any HVAC issues.

  Kevin O.★★★★★

• Galaxy is a great solution for getting it done! They found the perfect mini-split heat pump for my unit and installed it quickly and well, getting the proper permits and giving me all the paperwork. Communication was good every step of the way. Highly recommended.

  wendy B.★★★★★

• We've used Galaxy many times over the years for appliances. Galaxy always answers the phone promptly, it is easy to make a repair appointment. Often, appointments are within a 1-2 days of my call. The repair people are always friendly and very knowledgeable. They explain the problem and what is needed to fix it very clearly.

  Emily F.★★★★★

• Overall, we had a very good experience with Galaxy installing central AC at our home. We went with a Carrier outdoor condenser and a dual-system setup using evaporator coils added to our existing furnace. Stephan, our salesperson, was excellent from the beginning. He came to our home, listened to what we were looking for, and presented a couple of thoughtful options rather than trying to push us toward one particular solution. Once we made our decision, the process was generally seamless. The installation date had to be rescheduled, but they offered to do the work on a Saturday with additional technicians so they could complete everything in one day. The crew worked most of the day and did a good job, and the system has been working very well since the installation. The one issue that kept this from being a five-star experience was how an issue identified during the city inspection was initially handled. The inspector could not locate the upper combustion-air opening for our existing furnace and raised the issue with the technician on site. The technician, who had performed the installation, seemed to take the position that code compliance for the existing furnace was not their responsibility. The conversation became somewhat argumentative, which my wife and I found frustrating. Since they were connecting a new AC system to the existing furnace, we felt the better approach would have been to simply work with the inspector and us to get the issue resolved. To the company's credit, Stephan handled the situation very well. He apologized, took ownership of getting the issue resolved, and made sure they came back to address it. They ultimately installed an additional combustion-air opening in the kitchen, and we passed the final inspection. Interestingly, when the wall was opened for the additional opening, we discovered that the original combustion-air opening was actually already there, but it was extremely well hidden behind piping in the tight furnace closet. The inspector acknowledged that he had missed it the first time because it was difficult to see without a mirror. So, ultimately, the issue was resolved and the installation itself has been great. My main criticism is that I would have appreciated more ownership from the technician who performed the installation, particularly in the moment with the inspector. I specifically asked Stephan if the technician could acknowledge the situation and apologize, but that never happened. Overall, I'm still very satisfied with the company and would use them again. Stephan was great, the installation went well, and the company ultimately made sure the inspection issue was resolved. The handling of that one situation is what kept this from being a five-star experience.

  Dan T.★★★★★

• I got the service the next day after requested it, which no other company was able accommodate. Technician Paul was very professional. He quickly found the problem and fixed it. He helped to change the filter, instructed on how to place it correctly, and how often to change it. He charged only service fee and cost of new fuse. Excellent service. I would recommend Galaxy for quick reliable service at reasonable cost. Very pleased. Thank you!

  Irina P.★★★★★

• Galaxy is a gem. Rare in my 15 yrs dealing w 4 or 5 other companies. The clear difference is their great people. I dealt w 4 or 5 of them and they all are pleasant, smart, and seamless. Great people @ Galaxy! Ratmir is first-class and great to work with! He is Russian and very smart. Pleasant, easy to understand, not pushy, works fast and moves but always in complete control. He takes alot of pride in his craft and it clearly showed every day. Ratmir installed my new Carrier heat pump and air handler professionally, on time, and without making a mess. He was very knowledgeable of my old 25 yr old system the first time he came out. Other techs at other companies ran for the hills. Ratmir spent about an hour measuring the pressure and realized it had no freon, a pressure leak, and also, a broken part. 3 things diagnosed quickly. It was only $70 too which surprised me. He was actually trying to fix it and not just go into sales mode. I also had a great experience w another Galaxy tech a few yrs ago. He did not give me the hard sale I got from others over the yrs which surprised me. He just fixed it and went on his way. Both techs were never in a rush to get in and out. Since I had 2 very positive interactions w Galaxy techs, I decided to buy a complete new system. The price was fair and better than 2 others. The 5 yr labor warranty was included at Galaxy whereas another company was 2 yrs. Was easy to get financing too...12 mo same as cash as well. Took like 10 minutes. Galaxy just gets it done. No complaints and I can be picky;

  Mark S.★★★★★

• Very good service! Steve was helpful and communicative through the entire process. Highly recommend

  K N.★★★★★

• Very helpful, trustworthy and honest. My original quote from another company was replacing the entire system and there was no other option, Galaxy heating and air told me honest and upfront that the system will fail eventually, but proposed a solution that could repair the unit and give me a bit more time to save up money in prep for a full replacement. Very thankful for their honesty. Highly recommend

  Brett B.★★★★★

• Zach was absolutely amazing. I booked my appt a week ago, based on the reviews I decided to go with this company. I just bought my house and it had a brand new AC unit but for some reason, wouldn’t turn on. Zach came to my house, figured out what was wrong and fixed it. I truly felt like he went above and beyond in his customer service and just his service in general. I would use Galaxy again in the future and I recommend them for your HVAC needs. Seriously. 10/10.

  Telma C.★★★★★

• Had a great experience with these guys. My outdoor AC unit suddenly stopped working and they managed to send Constantine pretty quickly to take a look. He arrived on time, found the problem right away and fixed it quickly. He also took time to explain what happened and what he did, and even went beyond that - gave me some useful tips and showed me a few maintenance things I can easily do myself. Really appreciate when someone not only fixes the problem but also takes time to explain everything. Great service, very professional and helpful. Can’t recommend them enough!

  Kirill★★★★★

• Roberto and Fernando were awesome! They were professional, courteous, and stayed until the job was completed. Their work was clean, thorough, and completed with great attention to detail. Their pricing was also very competitive. We had a heat pump installed, and it has been working flawlessly. They even coordinate someone to meet with the final inspector with you, so you don't have to worry about that part of the process. The biggest thing that sets Galaxy apart, though, is their communication. Every message was answered promptly, and none of my questions went unanswered. I really appreciated that because many contractors are simply too busy to stay on top of communication. Throughout the project, I got the impression that they are always looking for ways to improve their service. I received five quotes before making my decision, and I'm very glad I chose Galaxy. I would 100% hire them again. Judging by their rating, it looks like a thousand other customers feel the same way.

  John P.★★★★★

• Galaxy did a great job on our system replacement. From the initial meeting to quote discussion and through project completion, they were easy to work and communicate with. Extra shout out to Ramiro and Mohammed who went above and beyond during our project install phase to ensure that the replacement was done to the highest standard and in a timely manner, despite unforeseen changes to the scope that came up due to anlimitation of our yard and plants. Thanks a bunch Galaxy team!!

  Danica J.★★★★★

• I have to be one of the most “ picky “ person, when it comes to repairs or installation of equipment. This company blew all of my worries away!! The crew is absolutely professional and they do the cleanest and most efficient installation that can be done. It’s almost like they are doing a job at their own home. I can’t say enough about the experience from start to finish.

  Philip K.★★★★★

• Daniel called back and came pretty quickly. He rapidly and competently repaired my AC He is very personable and his Price was right

  Howard S.★★★★★

• When my 84 year old father needed a new heating and air conditioning system in the beginning of July during the heat wave, I searched online for the best company and Galaxy heating and air was our first choice. After reading the reviews on all platforms and Better Business Bureau. We called the Galaxy and made an appointment. They were very patient with my father answered all of our questions and even came out a second time to answer more questions before doing the installation. We got a top-of-the-line system Trane/Americian Standard since both my father and myself both have Trane systems and both have lasting over 20 plus years we decided the same would be best. The Installation team was top-notch In and out in one full day. They cleaned up so well you would’ve never known they were there. My father couldn’t be happier Because his house is immaculate. Again, These gentlemen were professional, and very Respectful of my father and his property. We can’t thank them enough for their hard work in getting my dad’s new system in so quickly. We are lifetime customers and we hope you Thanks again Galaxy you made two lifetime family customers. The Gilbert family

  Rena F.★★★★★

• Michael, Muhammad and Romero were all very kind, professional and knowledgeable.

  jc Z.★★★★★

• Galaxy did a terrific job replacing our old HVAC system and ducts. It was great working with Matt to select the best furnace and AC units, and Ramiro did a fantastic job with installation. We had a fairly complex situation, as we were remediating, and it required a lot of coordination with other contractors and consideration to avoid mold issues. The ECC testing and inspection as went very smoothly. We are very happy with our new system. Thanks Galaxy!

  Jane★★★★★

• We have two gas furnaces (multi-unit building), one of which is maybe 15 years old, the other easily twice that. Both work well. We had Galaxy inspect them and replace some worn parts on one and the blower motor on another (leaking oil). Excellent communication and we feel confident in the service. Would definitely use them again,

  Susanna B.★★★★★

• All I want is to have a functioning, permitted HVAC system. This is what we were promised would happen when we hired Galaxy to install a new hybrid heat pump HVAC system. They said three days. That was March. It's now July. After much back and forth, the system is finally functional, but it's failed two inspections. I'm tired of calling to schedule new appointments and being promised call backs that never happen. I'm not going to get into the laundry list of problems that Galaxy has caused, but at some point, I would have thought that they would have become proactive in solving them. That has not been the case. After the second inspection failed, Galaxy promised to call to set up an appointment for an electrician to come out to fix the last problem. They did not call. We called them. They promised a callback. They have not called back. I'm tired. Please just come fix the problem and schedule yet another inspection so that we can be done. (If I could give five stars to Alex and Jose, who were sent out to fix the majority of problems, I would. They were phenomenal. If they had been sent from the beginning, I am confident that we wouldn't be in this position. They worked really hard for two days, and we were so grateful to have them. I just wish that that had been our only experience with this company.)

  Haley★★★★★

• Galaxy has been servicing my AC for a few years now. I called them on the advice of a friend when the company I had been using told me that my entire system needed replacement to the tune of nearly $10,000. Galaxy arrived, inspected the system, gave me a very reasonable quote for repair - then fixed it. I've been using them ever since. Always, friendly, reasonable, honest and on time. My AC and central heating now work great all year round.

  Dorothy A.★★★★★

• Had a really good experience with Galaxy on a new heat pump plus gas furnace installation. Galaxy was the second second company I called after getting an estimate from a competitor. Unlike the first company, Eddie actually took the time to understand the set up and needs of my house to correctly size the system. Their sales tactics were not aggressive, and among the multiple system estimates they provided they actually recommended the cheaper option over the more expensive ones. Eddie even told me that my old system would last the summer, while the other company's tech told me my system was likely going to fail any day. I opted to go with Galaxy on a replacement now, and I ended up getting a better system for several thousand less than if I had gone with the competitor. Eddie and Huma were the installation techs. They were timely, happy to answer questions, kept me informed on the job status, and kept my property tidy as they did their work. Eddie presented me with multiple thermostat options and patiently explained the pros & cons of each so I could make an informed decision. Overall my impression is that this is an honest company with competent employees who care about the quality of their work and the satisfaction of their customers. I'll be using them for all my future HVAC needs.

  Jake R.★★★★★

More HVAC contractors in California

• Galaxy Heating & Air ConditioningSan Francisco, CA
• Gold Standard Heating & AirSacramento, CA
• Golden Comfort AC & Heating RepairBakersfield, CA
• Golden San Bernardino HVAC RepairSan Bernardino, CA
• Gomez Air Conditioning, LLCRialto, CA
• Grand Heating & Air ConditioningLos Angeles, CA

About Pleasant Hill

Sources: U.S. Census Bureau. NOAA U.S. Climate Normals 1991-2020.