Road Runner HVAC

HVAC contractor in Aurora, CO.

Trade: HVAC contractor
Business address: 13770 E Smith Dr, Aurora, CO 80011
Telephone: (303) 364-8256
Website: roadrunnerhvac.net
Register: CO register

Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the state board.

Google Reviews

4.1 (21)

They were recommended by a family member. I reached out to ask for a quote on a new a/c and furnace. Their tech Jeremy came out, took some notes and said he'd get back with us within a couple days with a quote. I waited a few days never heard back. I was patient as I was sure they were the company I was going to go with. There was no need to get other quotes. All the time my a/c was not working in the middle of the summer. I finally called them, Mary said they were working on it and I will hear back from them soon. Again, nothing, so I called again, she said they were busy and assured me that they would get back with me. Played phone tag a couple more times, still nothing. Never heard a thing. I wouldn't hire them to do the most basic thing in my home. They are dishonest, unreliable, unorganized, and don't care about their customers or potential customers. If they were too busy to help me, they should have said so, instead of leaving me to sweat in my home while being dishonest with me. In the end, I found a great company that installs a better product with a better warranty. This company I went with actually cares about their reputation and potential customers, unlike Road Runner. Don't waste your time with them, I imagine if they treated me this way and if they installed a system in your house and if you ever have an issue with your system, they will blow you off. Don't waste your time or money with Road Runner! Family run and operated just means they have each other's backs if they don't want to give you good service.

Russell M.
Best people best service

SOFT H.
We’ve used Road Runner HVAC many times for our business, and they’ve always been reliable, professional, and responsive. Their customer service is excellent, and they stand behind their work. If we ever have issues with our HVAC at home, they’re our first call. Highly recommend!

Ryan A.
About 20 months ago we had Roadrunner replace a motor to fix our AC unit. They were great, fixing it quickly and cheaply. However, less than two years later, our AC unit completely broke. Roadrunner was the second lowest bid, but the lowest bidding company (and others who bid higher) found the motor Roadrunner had replaced previously was broken, and even speculated that it could (but also could not) be the cause of our AC unit completely breaking and requiring replacement. My husband called them today to let them know we were going with another company that outbid them, and when they asked why, he explained that the other company was cheaper and had found the broken motor Roadrunner installed. Before my husband could say anything else, Mary, the woman who runs Roadrunner’s front office, started screaming at him about “You’re trying to pull this!”, why we didn’t use them to replace the unit and motor, how we could go ahead and file a lawsuit against them but “we have the best attorneys!” She was so loud I could hear her through his phone while he was several feet from me during elementary school pickup- it was not a quiet environment. My husband never once brought up filing a lawsuit, he never even asked for the fee for coming to inspect the unit to be waived or to have them pay for the cost to replace the motor. He was simply letting them know we were going with another company. When we told the company we ultimately used about the situation, they said they’ve heard this from many customers before about Roadrunner- they are cheap to hire, but that doesn’t mean they’ll do the work correctly. Save yourself the headache and skip this company. We certainly won’t be back with how Mary just treated us, even if they got rid of her. They’ve lost all trust with us.

Amber B.
A Lifesaver Experience with Road Runner HVAC! I cannot express enough gratitude for the incredible service we received from Road Runner HVAC, especially from Shawn and Mary. When our AC unexpectedly went out, we were in a bind between our pets that hotels wouldn't accept and my husbands health that the heat put strain on amongst several other things, but Road Runner HVAC truly came to our rescue, providing same-day service that was nothing short of miraculous. Mary was an absolute superstar. She was incredibly responsive, understanding the urgency of our situation immediately. Her professionalism shone through in every communication; she was kind, understanding, and detailed, ensuring all my questions were answered. She is a true asset to Road Runner HVAC! Then came Shawn, our technician, who was an absolute HERO. He arrived promptly, radiating professionalism and a genuine desire to help. Shawn quickly diagnosed the issue with our AC and got to work with remarkable efficiency and care. His expertise was evident, and he not only fixed the problem swiftly but also took the time to explain the situation. He was incredibly tolerant of my many asks, patiently providing answers and demonstrating an impressive level of insight that made me feel completely at ease. Shawn's professionalism and kindness made a stressful situation so much more manageable. Thanks to Shawn and Mary, our home was cool and comfortable again in no time. Road Runner HVAC exceeded all our expectations as usual. If you're looking for an HVAC company that delivers exceptional service with a personal touch, look no further. I highly recommend Road Runner HVAC!

T K.
We had called multiple HVAC specialists to only be over quoted by 900%, or sent personal who didn't know how to solve our existing duct re-route issue! Road Runner came in, got the job done that none of the multiple other companies would come and touch - all in less than an hour. They are life savers, and our new go to HVAC Duct Work Specialists. Extremely happy with all their workmanship, professionalism, and positive can do attitude. And they won't break the bank! Honest and reliable. Brian and Haff (spelling?) were very hard workers and gained all of our future business. Thank you Road Runner!

Brad N.
Road Runner installed the HVAC system for our home (we came in at the drywall phase with a custom builder, so it was already installed). We didn't realize until recently that the fan-only function never worked. We called Road Runner since they were the name on the furnace, and I spoke to someone who said their technician would call to help us troubleshoot. No one ever called us back, so we did the standard troubleshooting ourselves that confirmed something was probably wrong with the wiring or control board. I called again to have a technician come out to help us fix the issue, and again no call back. We finally called another company who came out promptly, helped us warranty the dysfunctional control board, and get our system working correctly all in the same day. I wanted to give the original contractor a chance for some business and to stand by their implementation, but alas.

Leigh S.
Excellent service and extremely friendly and personable. Honestly very top notch and good work.

Kyle D.
Had a new furnace and ac installed they did amazing job. Honest installers and priced competitively.

Shawn S.
Brian and Jeremy are wonderful at what they do. Many years of experience.

Henry P.
Very dangerous drivers on the road!

Brendan M.
Top Notch work by these folks

Randy B.
The Road Runner Team are wonderful! They are polite and Professional and went the extra mile. A really great company.

Imnothere
Great customer service and quality work performed! I highly recommend this company.

Marcus D.
This place does it right. They take pride in their work and do a top notch job. Best in the state.

Christopher M.
Helpful, kind, courteous, efficient, professional service from start to finish. Highly recommend.

Gay L.
Great service & great people! I highly recommend Jeremy and his team.

Dana C.
I wish I was able to give negative stars for the experience I have had. We are going on 14 months with still no resolution, two of my rooms do not have heat/ac. I cannot rely on them proactively calling me to get things done, I have to continuously follow up. This has been the absolute worst service I have ever received and I would not recommend them to anyone, if you actually want the work to be completed. Frustrated, cold and irritated!!

Jessica M.
Great service

Mike T.

About Road Runner HVAC

Road Runner HVAC's work since 1998

Road Runner HVAC has operated as a family-owned heating and cooling company since 1998. The company says it works on residential new construction and retrofits, geothermal projects, tenant finishes, and light-commercial service and installations.

Its service department handles furnace and air-conditioning problems. The company also says its shop foreman has more than 30 years of experience customizing ductwork, fittings, and transitions for projects.

Aurora heating and cooling conditions

In Aurora, utility gas heats 62% of housing units, per the American Community Survey's 2024 figures. NOAA normals for 1991-2020 put the city's average temperature at 50.5°F, with an average high of 65.2°F and average low of 35.7°F.

Road Runner HVAC has a 4.1 rating from 21 reviews. Reviewers often mention responsive service, professional work, ductwork help, and competitive pricing, while some reviews raise concerns about follow-up.

Road Runner HVAC's residential and commercial work

The company describes work across both residential and commercial settings, including installations and service. Its stated mix ranges from new construction and retrofit work to geothermal and tenant-finish projects.

Its technicians are licensed, certified, and fully trained, the company says.

The business's ductwork capability includes customized fittings and transitions.

Services, brands and warranty details come from the company's own website. Ratings, hours and reviews come from Google. Town figures come from the US Census and NOAA.

More HVAC contractors in Aurora

About Aurora

Population	410,053 (2025)
County	Arapahoe County
Heating degree days	5,925
Most common heating fuel	Utility gas

Sources: U.S. Census Bureau. NOAA U.S. Climate Normals 1991-2020.