Service Right, LLC
HVAC contractor in Dorchester, MA.
In Service Right, LLC's own words
We offer HVAC, AC, Heating repair and installation services to the Boston metro area.
- Trade
- HVAC contractor
- Business address
- 255 Normandy St, Dorchester, MA 02121
- Telephone
- (617) 784-3020
- Website
- servicerightllc.com
- Hours
-
- MondayOpen 24 Hours
- TuesdayOpen 24 Hours
- WednesdayOpen 24 Hours
- ThursdayOpen 24 Hours
- FridayOpen 24 Hours
- SaturdayOpen 24 Hours
- SundayOpen 24 Hours
From the business's Google listing, checked Oct 2026
- Register
- MA register
Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the state board.
Google Reviews
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When my combination boiler unit wasn't working I called Service Right and had a great experience speaking with owner Jolly. He was honest, knowledgeable, and took the time to understand my particular situation rather than simply trying to sell me services. He gave me straightforward feedback, helped me navigate the different options, and pointed me toward the solution that made the most sense for my specific job. Ultimately, with the information that Jolly provided the solution to my problem was a different option that didn’t require Service Right, but I really appreciated that Jolly shared his expertise and give me helpful advice. That stood out and I will be using in the future based on this exchange.
Sari
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Amazing service. Fixed the hvac that the last guy had called done for. He also waited for me since I was not home when he arrived, patiently fixed it, and had great communication.
Prachi S.
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Fantastic experience! I called at 12:30 am and he was there right at 8 in the morning the next morning and fixed my unit within 30 minutes which had a clogged pipe issue. Great experience - highly recommend!!!
Anna H.
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Had an issue with one of my HVAC units leaking water from various places. Did a search for reasonably close HVAC repair places and picked this one because of the ratings and reviews. I was not disappointed. Jolly came out a few hours later and got me running again. The price was reasonable and stayed with what was originally predicted. I will be calling again later to do my maintenance check.
Taras Z.
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I called Jolly with Service Right LLC, a couple of weeks ago, after a disastrous experience with a mid-sized HVAC contractor who wanted to replace our entire system (Carrier gas furnace with central AC) for $18K, when we only needed to replace the blower motor. HVAC technicians like Jolly are a truly rare commodity these days. He is straightforward, honest and extremely competent. Really couldn't ask for more! He responded promptly, went out of his way to help secure the blower motor at a very reasonable price and replaced it with utmost professionalism. Couldn't be happier!! Very lucky to have found him!!
Guni V.
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I called on a Saturday morning after learning my tenant’s A/C wasn’t working properly. The technician was quick to move the conversation to text where he explained his rates and refused to answer any questions (like when he expected he could come) until I agreed to the service change. After agreeing and asking the question two more times, he responds “before 5pm,” effectively the entire day. I think to myself, no big deal—he’ll let me know when he’s on the way so I can communicate that with the tenant. Flash forward to 3pm when he says he’s on his way. I immediately inform the tenant who advises me he had stepped out but would be back in 5-10 minutes. I informed the HVAC technician immediately but he doesn’t respond. I eventually call him only to receive an attitude on the other line saying he left the moment he realized no one was home. We argued for a bit until finally my tenant called him and pleaded with him to return over an hour later. Once he actually arrived, he charged me 3 hours of labor (over $800 total) for ~15 min of troubleshooting and a deep clean on the condenser… a task that should’ve only taken a pro ~45 min. If you value honesty and good communication, this is NOT the company to call. EDIT: conversation screenshots showing the level of unprofessionalism you can expect.
Steve B.
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I honestly can’t recommend Service Right enough. I needed to replace my entire HVAC system because it was old and failing. I contacted several contractors, but my experience with Jolly and his team was completely different from the very beginning. Jolly personally answered the phone, and within about 30 minutes he was already at my house looking at the system. Instead of simply giving me a price like everyone else, he immediately explained what was actually wrong, pointed out several mistakes made during the previous installation, and showed me what they were going to correct while installing the new system. He recommended a budget-friendly option without trying to upsell me, gave me a very fair price, offered to register all of the equipment warranty himself, and even suggested that I buy my own Ecobee thermostat online because it would save me money. His team installed it for me at no extra charge, while other companies wanted hundreds of dollars just to install a thermostat. The installation itself was incredible. They arrived on Saturday when it was most convenient for me and spent nearly 13 hours working nonstop. They completely removed the old furnace, coil, condenser, and all the old materials, corrected previous installation issues, installed everything neatly, cleaned up after themselves, and made sure everything was ready for inspection. They even labeled everything properly so the inspector would have no issues. Every question I had was answered. They explained everything they were doing, never rushed me, and made the entire process stress-free. What really impressed me was that they went above and beyond. I had an old water heater sitting in my basement that wasn’t even part of the job. I asked if they could help me get rid of it, and without hesitation they loaded it into their truck and took it away for me at no extra charge. You can tell these guys genuinely care about doing the job the right way instead of just getting in and out. Professional, knowledgeable, honest, hardworking, and extremely detail-oriented. Replacing an entire HVAC system is a major investment, but Service Right made the whole experience as easy as it could possibly be. I would absolutely hire them again and recommend them to anyone looking for an HVAC company. Thank you, Jolly and the entire team!
Raul G.
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Professional, responsive, came out within a day to assess and fix our HVAC on a hot summer day when it stopped working. More importantly, they were honest and gave us helpful advice for what we should do to avoid this issue in the future.
Justin W.
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I worked with Service Right LLC, and specifically with Jolly who is the owner a couple of weeks ago when I ran into problem with my AC during a heatwave. Despite the busy season, Jolly came out quickly, identified the problem with my drainage plumbing and fixed it easily. He also helped me understand my AC system increasing my ability to use it properly in the future. Jolly was professional, knowledgeable, thorough and easy to work with. The charge was reasonable and I would work with him and Service Right again in the future.
Douglas W.
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Jolly was professional, and took the time to explain his diagnostic steps and his analysis of the problem. Pricing was upfront and straightforward.
Nikzad K.
About Service Right, LLC
HVAC repair, replacement, and maintenance
Service Right, LLC names HVAC repair as a central part of its work, alongside replacement and preventive maintenance. The company says it handles air-conditioning work, AC repair, furnace repair, heating repair, boilers, heat pumps, mini-splits, and boiler tune-ups.
Service Right, LLC describes residential and commercial work that can include repair calls, replacements, upgrades, ductwork, and system commissioning. The company also says it has more than 25 years of HVAC experience and provides emergency service around the clock.
What Dorchester customers report
Reviewers commonly mention quick responses, diagnostic explanations, repair work, and clear pricing; reviews also include concern about appointment timing and communication.
The business is open 24 hours a day, seven days a week. That schedule matches its stated 24/7 emergency-service offering for heating, cooling, and HVAC repair needs.
Heating and cooling work in Dorchester
The company’s stated service mix covers both equipment repair and larger replacement work. Its air-conditioning, furnace, boiler, heat-pump, and mini-split work gives customers named options across cooling and heating equipment.
Service Right, LLC says its team works on homes and commercial properties. Preventive maintenance and tune-up services appear alongside repair and installation-related work.
Services, brands and warranty details come from the company's own website. Ratings, hours and reviews come from Google. Town figures come from the US Census and NOAA.