SMI Mechanical

Trade

HVAC contractor

Business address

1060 W 35th St, Norfolk, VA 23508

Telephone

(757) 588-6300

Website

smimechanical.com

Hours

• Monday8:00 am - 5:00 pm
• Tuesday8:00 am - 5:00 pm
• Wednesday8:00 am - 5:00 pm
• Thursday8:00 am - 5:00 pm
• Friday8:00 am - 5:00 pm
• SaturdayClosed
• SundayClosed

From the business's Google listing, checked Oct 2026

Register

VA register

Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the state board.

Google Reviews

4.8 ★★★★★ (36)

• We have used SMI Mechanical a few times and will continue to use them! Each time we are throughly impressed. They installed our mini split unit a few years ago and it has worked great since day 1. The main unit that was here before we moved in, has had some issues, and we have used SMI to help find the issues both times. Rashen came out to diagnose both of our main unit issues and he did a great job both times. He went above and beyond while he was here. He recommended solutions and was extremely professional. He took the time to make sure the main HVAC system that we were worried about was operating correctly after the fix, and even cleaned/inspected our mini split unit (that we didn’t call about) was still working in top shape. It’s great to find a company that looks out for their customers and doesn’t look to just sell you something you don’t need. I cannot recommend SMI enough!

  Ryan M.★★★★★

• Had a small issue with my system- came out immediately and got me back up and running! Top notch service! Super responsive and super professional!!! thanks!!

  TBirdstaco★★★★★

• We are so glad to have found SMI when we moved to Chesapeake 11 years ago. Rashen is so knowledgeable! He does a great job, and is easy to talk to. He is able to tell us what's going on in easy to understand layman's terms.

  Sherrill M.★★★★★

• SMI is super air conditioning service.Just installed new Ac. Super service Rashen and Mike excellent install.Rashen always go out of his way for service

  Michael M.★★★★★

• SMI service tech Rashen Beamon serviced my heating/cooling system on Feb 25. Performed the following: exchanged filters, adjusted dampers did preventive maintenance, and tuned up the ac for summer. Additionally, inspected the fireplace gas log (didn't know that service was available) and replaced defective parts the following week and had it working. He answered questions and provided diagnostic reports with diagrams and pictures showing the results. Very pleased with the service I received. All systems working properly.

  Phil P.★★★★★

• Rasheen is outstanding he is very prompt when service is needed, he diligently solves the issue and explains everything to the homeowner, and is professional and cleans up the area as if he was never there! Highly recommend!

  tim Z.★★★★★

• Our heater died on Sunday. I called SMI on Monday and the new unit was installed on Tuesday. The crew, Rashen, Jon, Logan and Mike were very professional and helpful. We will continue using their services in the years to come.

  Susanne R.★★★★★

• SMI installed my new HVAC several years ago and I couldn't be more pleased. Would highly recommend SMI. I also have an annual service contract. Rashen does the service on my unit twice a year and is great. He always makes sure I have all my questions answered before he leaves. Call SMI....you won't regret it!

  Eileen M.★★★★★

• Our heating unit gave out and after a simple email, a quick phone call came from a professional customer service representative who lined up a service technician to visit the house later that day. Rashen was absolutely fantastic, very professional, and walked me through the process. Within two hours, we had our heat back on in the house. I would highly recommend SMI for any of your HVAC needs!

  Tom K.★★★★★

• SMI technician, Rashen, has performed spring and fall maintenance on my AC unit and gas furnace the past couple years. He is an exceptional young man: intelligent, courteous, professional and thorough. I am a happy customer!

  Willaim★★★★★

• Jon Ham was honest, prompt, and professional. Couldn’t have been happier. Will definitely be calling again the next time we have trouble with our HVAC. Highly recommend!

  Nicholas E.★★★★★

• We have used SMI Mechanical twice now and have had exceptional service both times. First was to install a mini split and we just called them because our thermostat/HVAC went out on a hot day. I called them at the end of the day and they had someone out there within an hour! I was so grateful. Our technician, RJ, was fantastic. He was very knowledgeable and friendly. I highly recommend this company and will be using them for all my HVAC needs in the future.

  Raegan H.★★★★★

• They installed my system a few years ago, and its been running great. The handful of times I've needed them out, they're always prompt and knowledgeable.

  Trevor M.★★★★★

• Outstanding customer service, fair pricing and more responsive than any other HVAC company I have ever dealt with! Most of us have experienced A/C problems at some point. It always happens in July, which makes it the busiest time for the HVAC folks, not to mention the heat in the attic that time of year. Tough to get an HVAC tech out the same day you call, in my experience. But every time I have called, Jodi has promised to get someone out that day and the Technicians that have responded have resolved my issues same day, typically at far less expense than I was expecting. Yesterday, John made a second trip to my house, after hours, to make sure we were good to go, even though it could have waited until the next morning. They have my Thanks and Highest Recommendation!

  Stephen B.★★★★★

• Very knowledgeable and respectful employees

  Carol B.★★★★★

• Never answered

  Meagan R.★★★★★

• I have used SMI on multiple occasions at four of my residences over the past 33+ years. Absolutely outstanding quality products and service. Honest, reasonable prices. I highly recommend them.

  John P.★★★★★

• Resolved every issue. These folks know what they are doing!

  Gary K.★★★★★

• My experience with SMI Mechanical was very good and I would recommend them to anyone who needs HVAC service or repair. The office manager, Jody, is very responsive and professional. Mike, the mechanic who installed the condensing unit and cooling coil, was professional and took great care to lay down drop cloths in the house so as not to track dirt into my home. Mike clearly explained the work that he was going to perform and answered every question that I had. I appreciated Jody's honesty and passing on a savings to me that she could have kept for additional profit. In September 2020 my AC was not cooling and SMI diagnosed the system and the cooling coil was leaking. The existing system was 15 years old and at the end of its useful life and replacement was the recommendation, which I agreed with that diagnosis. SMI provided me with a quote to replace the system at that time. I decided not to replace the system at that time because it was the end of the cooling season and I figured that I would wait to spend the money. As it got warmer this year I contacted Jody at SMI to provide me with an updated quote, as I assumed that the quote from September 2020 would no longer be valid, which is normal after 8 months. I anticipated that the quote would at least be the same but would most likely increase because of all of the supply chain issues and price increases related to COVID. To my surprise the quote was approximately 12% LOWER than the September 2020 quote. I called Jody to verify and make sure that there was nothing overlooked in her quote. Jody verified the quote was correct and explained to me that their price for that particular piece of equipment went down and they were passing that savings on to me. I greatly appreciated Jody honesty and passing that savings on to me. She could have just gave me the same quote as the September quote and I would not have questioned it. I HIGHLY recommend SMI Mechanical.

  Neal O.★★★★★

• I am 78 and have used many repair/service people in the past. Michael was by far the best service person I have ever used!! He did major repairs and was competent in every aspect of his work. Jody(office manager) was more than fair in her repair estimates and charges. She is very personable and adds to this remarkable company. I will surely use them again and recommend them to my friends. Richard Miles - May 25, 2021

  Cookie M.★★★★★

• I have used SMI for over 20 years. They are great to work with. Depedable, reliable and excellent Customer Service. Michael was my most recent maintenance tech and he was Awesome! Thank you for all your years of service!

  Valerie S.★★★★★

• Thank you to Jody and John for your quick response to our concerns and your excellent, professional attention to our air-conditioning crisis. We are so glad we found you!! Steven & Denise Morrison

  Denise M.★★★★★

• Josh the Technical was very professional, knowledgeable and explained what the issues were that he repaired.

  Keith P.★★★★★

• Just want to say thanks and express my appreciation to Jon Hamm, Michael Calender and Xxavier Calender for a job well done. I had spoken with Jon the week before about the scope of the job and set up a date and time for the work. On January 20th at the time agreed to time Jon and his crew arrived with all of the necessary tools and materials to complete the job. They removed the main supply duct from under the house, re-wrapped and reinstalled it. Sounds easy enough but limited access and the fact that it was the coldest day of the year so far added to the challenge. Attention to detail, fine craftsmanship and a positive attitude in spite of a nasty windchill made for a good day and one very satisfied customer.

  Charlie E.★★★★★

• We have used SMI for years. The did the original install of our HVAC system. Anytime we have had to call them, the service has been prompt and the techs have been very professional and polite. They do a great job of explaining and taking care of any issues. Highly recommend them.

  howard R.★★★★★

• I have no idea what is going on here. I have not been near smi.

  Todd B.★★★★★

More HVAC contractors in Norfolk

• A B Parker & SonNorfolk, VA
• Air Specialty Heating & Air ConditioningNorfolk, VA
• Airforce HVAC - Mechanical and SolarNorfolk, VA
• Coastal Heating and CoolingNorfolk, VA
• RedVine MechanicalNorfolk, VA

About Norfolk

Sources: U.S. Census Bureau. NOAA U.S. Climate Normals 1991-2020.