Southwest Air Conditioning Company

In Southwest Air Conditioning Company's own words

Southwest Air Conditioning, El Paso’s premier HVAC experts since 1992, provides top-tier heating and cooling solutions. As a family-owned business, we specialize in professional air conditioning repair, HVAC installation, and expert refrigerated air conversions for homes transitioning from evaporative coolers. We maintain an A+ BBB rating, ensuring reliable, quality service. Whether you need an emergency AC repair or a full system upgrade, our licensed team is ready. We offer convenient financing and bilingual support for all El Paso clients. Don't settle for less; trust the local leaders in comfort. Unlock a new level of comfort today! Call (915) 857-3533 or visit our website for trusted, affordable HVAC care in El Paso, TX.

Trade

HVAC contractor

Business address

1674 Leroy Bonse Dr, El Paso, TX 79936

Telephone

(915) 857-3533

Website

ac-ep.com

Hours

• Monday7:00 am - 7:00 pm
• Tuesday7:00 am - 7:00 pm
• Wednesday7:00 am - 7:00 pm
• Thursday7:00 am - 7:00 pm
• Friday7:00 am - 7:00 pm
• Saturday8:00 am - 4:00 pm
• Sunday8:00 am - 2:00 pm

From the business's Google listing, checked Oct 2026

Register

TX register

Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the state board.

Google Reviews

4.3 ★★★★★ (78)

• Exceptional service. My unit was repaired promptly and with great customer service. Would highly recommend this company 👍🏽

  Adam C.★★★★★

• Visited my house 4 times within 2 months because they didn’t properly fix my Ac. Took the owner to come out and diagnose it properly and even then the owner Paul was rude. Dkd associates needs to find a new company to represent. Terrible job

  Miklo 9.★★★★★

• From my first conversation with Aaron to the final installation, the entire experience exceeded my expectations. He was knowledgeable, straightforward, and took the time to explain every step of the process without ever making me feel pressured. The quote was fair and competitive, and I appreciated how transparent everything was from the beginning. On installation day, the crew arrived on time, worked efficiently, and treated my home with care. They kept the work area clean and completed the job much faster than I expected. What impressed me most was that Aaron didn't just finish the installation and leave. He made sure I understood how to operate the new refrigerated air system, answered my remaining questions, and confirmed everything was working properly before wrapping up. It's hard to find companies that combine quality workmanship with great customer service, but they definitely delivered. I wouldn't hesitate to recommend them to anyone looking to upgrade to refrigerated air.

  Kevin C.★★★★★

• Southwest Air Conditioning is awesome! They came out quickly to fix my air conditioner on a weekend, which was a total lifesaver. Aaron was super professional and helpful, and he actually had the parts on hand so I didn't have to suffer longer in the heat. Their pricing was very fair, too. It's tough to find reliable service these days, but Southwest Air Conditioning absolutely nailed it. I'll definitely be calling them again!

  Boofsouls★★★★★

• Very efficient and awesome customer service. Oscar was outstanding. Serviced two units and had a very thorough explanation of the work performed. Would definitely use again and highly recommend.

  Mark M.★★★★★

• Fast efficient, great service, informative.

  Kevin S.★★★★★

• Excellent service!

  Frida Y.★★★★★

• If you value your time and money please don't waste your time with this unprofessional company there only going to take your money had them to come out and inspect my ac unit and that's all he did didn't check filter inside or ducks and told me my ac unit was fine .a day later my ac unit froze my thermostat stop working and there was water all over my garage when I called the office the guy was rude and told me I had to wait till the next day plus a extra charge. I call the air conditioning company they came out n said I have small leak they checked my ducks filter n the fearnest check before you call im warning you'll don't waste your time and get robbed.

  Misael M.★★★★★

• Don't Trust this company, do your research first. Had them come to check refrigerant guy said everything was good 2 days later my coil lines had thick ice on them had a puddle of water in my garage. Very unprofessional and messed up my AC unit

  A C.★★★★★

• The team showed up same day when we called for an issue with our system. The unit had to be replaced due to problems and age. They provided the details of the new system and performed a flawless installation. Very satisfied with their professionalism and the work performed.

  Jo J.★★★★★

• Friendly and professional service. They also helped with financing. I recommend them if you are looking to upgrade to refrigerated air.

  Albert G.★★★★★

• Had a great experience with them all around. Dealt with Aaron which was cool since we share a name but he was super friendly, professional and honest. He made the switch over to refrigerated air really easy and was very thorough with all my questions and concerns. Their pricing was very good as well. Aaron and his team were very efficient and clean on install day and he made sure to take the time to show me how to use the system even after a long working day. Don’t hesitate to work with them and make sure to ask for Aaron.

  Aaron★★★★★

• Great Customer Service.

  Joanne B.★★★★★

• Always dependable after 5+ years of helping us with our A/C and heater. Knowledgeable and honest, the first and only place we will call! Thank you, Aaron!

  Random B.★★★★★

• Outstanding service very professional service A+++

  Todd R.★★★★★

• Great job. Efficient and reliable service. They made it an easy process from start to finish.

  Pamela C.★★★★★

• Super great service, Aaron and his crew were very professional and respectful. Got different quotes from other places but I did not feel as secure about doing business with the others as I did with Southwest AC. They were very quick and clean changing out all my units which was very much appreciated!

  edgar B.★★★★★

• Top company, very knowledgeable and great customer service.

  Christina L.★★★★★

• Excellent work and fast. I had a new heater installed. Completed in less 2 hours including taking the old one out. I highly recommend.

  Michael P.★★★★★

• I'm a satisfied customer. Aaron arrived with 2 hours of calling him and fixed the problem quickly and at a reasonable price. I would definitely call again I'd I have any A/C problems.

  james S.★★★★★

• Great company, excellent and timely service. I spoke and dealt with Aaron who personally came out to inspect my refrigerated ac unit for a replacement. Within 4 hours, he was back with his team ready to swap it out with the replacement. He educated me on compatibility and even registered my new unit for the additional 5 years of warranty(total 10). He emailed me copies of everything and helped me get back to cooler temps quickly. The job was done clean and above my expectations as far as timeframe. My home is cool again in these triple digit heat numbers. Thank you Southwest AC. I would gladly do business with them again.

  heptone182★★★★★

• Fast, friendly, reliable. Provided my family with a new unit and did a fantastic job. Work was clean, customer service was top notch and pricing was thousands cheaper than other quotes we received.

  Brandon L.★★★★★

• They came that same morning I called. Very prompt and professional

  Omar M.★★★★★

• Thank you for responding so quickly. I was working with multiple HVAC companies and I have to say you were more organized, friendlier, you beat their rates by far. You had the estimate and AC replaced in the same amount of time the other companies took to get their estimates together. Fast, friendly and fair rates, what a relief!

  Marie M.★★★★★

• If I could give 20 stars, I would. We recently converted from a standard evaporative cooling system to refrigerated air. After researching various companies that would best meet our expectations, we decided to go with Southwest Air Conditioning Co. The staff is very friendly and professional and very good at what they do. The quote accounted for every single penny in an itemized line by line statement showing where our money would be going to and why. We had two units that were installed, and they worked in very high triple digit temperatures to get the job done in a timely manner, which garnered my respect for the work that they do. I would highly recommend this company.

  Bernardo D.★★★★★

• Don’t recommend. They “fixed” our AC a week or so ago replaced the motor. Guy that came out was short with me while I was trying to figure out how to get the money. They knew we were desperate because our house was over 95 degrees inside and over 100 outside. Really feel we were overcharged but what choice did we have ? Nobody else could come for another week or more. So we were stuck and they knew it. Had to pay the $95 fee to come out no matter what. Look elsewhere I’m responding to the company’s response. You don’t have my name because it wasn’t me who actually paid you but my house. It was a family member. I debated putting the price on here but if you insist on proof I will give it. We gave $100 cash, and used a family members credit card to pay the remainder. Total $900 to replace a motor. When I asked the guy who came if that would also included the $95 or is that deducted from the total he said “ it’s $900, do you want us to do it” pretty rude too. Then I asked about my family member being able to pay the rest and he said “ well I can’t just wait here are we going to do it or not” I had to call them to get their info. I understand you don’t have my info and this is why. I have very realistic expectations. Had he been nicer, and more understanding I would not given a bad review. I also think $900 to replace a motor is outrageous. Maybe I’m wrong but you tell me. It took them literally less than 15 min. All I know if this motor goes out before it should… I will post another negative review. Had to add one more thing. The guy that was rude to me was Richard and the guy who called and spoke to my son was Aaron. I never saw Aaron personally. Aaron was fine from what my son said. Hope that is proof enough for you. Date was 07/21/23 if this will help you know I am not lying. I have no reason to make things up. Thanks

  Ali Y.★★★★★

More HVAC contractors in El Paso

• Strauss Heating and Air Conditioning Inc.El Paso, TX
• Texas SummerEl Paso, TX
• TOTAL AIREl Paso, TX
• A M Refrigeration ServicesEl Paso, TX
• Aire Systems LLCEl Paso, TX
• Airwest Mechanical Heating and Air ConditioningEl Paso, TX

About El Paso

Sources: U.S. Census Bureau. NOAA U.S. Climate Normals 1991-2020.