1st Choice Heating & Air Conditioning, Inc.

In the words of 1st Choice Heating & Air Conditioning, Inc.

With over 40 years of combined experience under their belts and having worked for other HVAC companies throughout their careers, James and Chris have taken their experience and created 1st Choice Heating & Air Conditioning, Inc. Chris and James established 1st Choice in Lake Forest so that they could fill the void in customer service and installation quality that they found lacking in the HVAC industry.

Trade

HVAC contractor

Business address

23372 Madero, Mission Viejo, CA 92691

Telephone

(949) 272-9712

Website

1stchoiceairconditioning.com

Hours

• Monday7:00 am - 5:00 pm
• Tuesday7:00 am - 5:00 pm
• Wednesday7:00 am - 5:00 pm
• Thursday7:00 am - 5:00 pm
• Friday7:00 am - 5:00 pm
• SaturdayClosed
• SundayClosed

From the business's Google listing, checked Oct 2026

Register

CA register

Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the state board.

Google Reviews

5.0 ★★★★★ (1065)

• Great experience with 1ST CHOICE Heating & Air Conditioning!! Jeff was awesome to work with… professional, knowledgeable and friendly. He quickly diagnosed the problem with our upstairs AC, flushed out the clogged condensate drain, and got everything working properly again. Excellent service from start to finish. I highly recommend Jeff and 1ST CHOICE!! Eddie Font

  Eddie F.★★★★★

• On time. Great diagnosis. Parts are ordered. Will be repaired later this week once parts arrive.

  Steve B.★★★★★

• 1st Choice are the best in the business! They care about your needs and their products are great and their staff, and Technicians are fantastic! Thank you for responding so quickly and efficiently! Highly recommend!

  Suzanne G.★★★★★

• These guys have been absolutely amazing. The owner, James, is involved daily and not just as an owner, but as a doer. Today they removed the old equipment from my attic, and who was here to physically do the labor of removing the equipment… The owner. He and his company have been forthright, honest, Communicative and responsive. If I could give them six stars I would. These guys are the by far the best HVAC company I’ve ever had the opportunity to work with, and I’m an architect having been in the business for more than 20 years. Hats off to James and the crew at first choice heating and air-conditioning.

  Frank M.★★★★★

• Luke was informative and provided good insight to my air conditioning needs

  Pamela B.★★★★★

• I live in Laguna Woods and I’m sure that the air conditioner unit I had before was 50 years old judging by the way it looked. When I called Rich to see how quickly they could come out, they managed to schedule me within four days, even though it was the beginning of August, and I’m sure they were very busy with other things. They were very communicative and kept me informed of exactly when they would show up and they were on time and finished the job promptly. They were fast and efficient and hauled away the old air conditioner for me. Highly recommend their service, you will be happy you called them.

  Dianna B.★★★★★

• On time. Informative and great price and communication

  Terri R.★★★★★

• On time, did a thorough check of the entire system as a follow up to an new installation several months ago. Spent almost one hour on the inspection. This was included in the installation cost.

  John M.★★★★★

• So honest! So professional!

  Danille H.★★★★★

• Prompt efficient and professional service. Pleasure working with Chris! 10/10 As a real estate agent, I will refer him to all my clients moving forward

  Gaylene R.★★★★★

• In the middle of an endless heatwave we experienced an issue with our just over a year old AC and 1st choice was here on site within 4 hours of our call to access the issue. Technician spent a lot of time trying to diagnosis an unusual problem, ultimately the issue seemed to resolve itself but the technician truly tried everything to find the source of our ceiling leak. Hopefull the problem doesn't return but grateful for the time, care and speed 1st Choice has given us.

  Jennifer V.★★★★★

• Sam was awesome. He was very thorough in Checking our air conditioner and pressure readings. He went the extra step to look at the direction of our fan and noticed it was going the wrong direction. He installed a new capacitor for our 2003 unit. Sam was professional and courteous with his service. Always great to work with first choice heating and air conditioning.

  Brent I.★★★★★

• We replaced 3 Honeywell thermostats for the house. Richard was the technician. He arrived on time and was very efficient. He is knowledgeable and explained the system/app to me. He was excellent to work with.

  Sophie B.★★★★★

• I was able to easily book online over the weekend and they were great with communication through text the whole time. Luke was great, explained everything as we had a clogged drain line to our AC/furnace. Thanks

  Wayne C.★★★★★

• We needed to replace our entire HVAC System, after talking to 6 different companies and getting 6 quotes, we decided that the best fit for our needed was 1st Choice! Very glad with our decision - we have had our new system for almost 10 days now and everything is working better than expected!! We had the best experience working with 1st Choice! From the Bid with John, scheduling our install, because they were so busy we did have to wait a bit for actual installation but they tried to get our existing unit to work and when that failed they brought us portable units to navigate the heat wave. When install day arrived we had the pleasure to work with Eric and Joe! Over the course of our two day job they were professional, knowledgeable, understanding of our young pup while in training, cleaned up each day, communicated with us and show pictures of all their work. We ultimately got top notch installation! Thank you for our new system! The Hope Family

  NotaryAssist S.★★★★★

• From the person that took our call to the text communication to the repairman they sent out…all A+’s! Anthony was fantastic. We are waiting for our new A/C unit to be arrive but Anthony showed up today within the window I was told and was able to get our dying unit working again while we wait for the new one. I’m so impressed with this company. Absolutely will recommend.

  amy N.★★★★★

• Professional, courteous, great service. All fees explained.

  Jeff H.★★★★★

• Jeff was super solid. Was on time, very knowledgeable and informative. Would most certainly recommend him again if we have future A/C issues.

  Joe N.★★★★★

• Hired this people for my office, not a good company. Also the guy who came on september 2, 2026 around 8am in my office in laguna hills is very rude and I saw him as I was coming in my office, very bad driver, he almost crashed into my car driving recklessly. Whoever this employee is not good to represent your company.

  Aliyah A.★★★★★

• Anthony was terrific. Very thorough and communicated clearly about what is going on with my HVAC.

  Mark B.★★★★★

• Great service from start to finish! He knew exactly what the issue was just from hearing me describe the problem over the phone. He arrived promptly, diagnosed it right away, and had our AC up and running within 30 minutes of showing up. Fast, knowledgeable, and professional service. Highly recommend!

  Chris P.★★★★★

• Had a new HVAC system installed and was very happy with the product and the installation. Very friendly, explained everything very well and met all of my expectations. Best price of four quotes.

  DENNIS T.★★★★★

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About Mission Viejo

Sources: U.S. Census Bureau. NOAA U.S. Climate Normals 1991-2020.