1st Choice Plumbing, Heating & Air Solutions

In 1st Choice Plumbing, Heating & Air Solutions' own words

1st Choice is a trusted HVAC contractor serving Fort Worth, TX and surrounding areas throughout Tarrant and Denton County. We specialize in professional air conditioning repair, AC replacement, heating repair, furnace installation, and complete HVAC system maintenance for residential properties. Our licensed and experienced technicians provide fast, dependable service in Rhome, Haslet, Keller, Newark, Bedford, Saginaw, Grapevine, Southlake, Trophy Club, North Richland Hills, Aledo, Justin, Springtown, Azle, Euless, and Westlake. Whether you need emergency AC repair or a full system replacement, 1st Choice delivers honest pricing, quality workmanship, and reliable comfort. Call today to schedule your service.

Trade

HVAC contractor

Business address

2851 Tinsley Ln, Fort Worth, TX 76179

Telephone

(817) 290-4004

Website

1stchoiceairsolutions.com

Hours

• Monday7:00 am - 8:00 pm
• Tuesday7:00 am - 8:00 pm
• Wednesday7:00 am - 8:00 pm
• Thursday7:00 am - 8:00 pm
• Friday7:00 am - 8:00 pm
• Saturday7:00 am - 8:00 pm
• SundayClosed

From the business's Google listing, checked Oct 2026

Register

TX register

Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the state board.

Google Reviews

4.9 ★★★★★ (1987)

• Great overall communication and transparency about pricing during water heater installation estimate.

  Stark N.★★★★★

• Josh Hansford performed regular 6 month maintenance. He did a great job cleaning and checking my HVAC system.

  Jon K.★★★★★

• Brandon was efficient and knowledgeable when coming to check on an issue that I was having with my air conditioner. He was thorough with his inspection of the unit, and was easily able to communicate the root cause of the issue to me.

  Craig L.★★★★★

• 1st Choice has very professional, knowledgeable and friendly people from start to finish. I enjoyed meeting Kellen, Bobby, Hector and his partner. I am very satisfied with my new A/C unit.

  Billy B.★★★★★

• Diara was amazing! He explained everything clearly and any question I had he answered. He is a solid guy. I was thinking about canceling my membership until I met this guy. 10/10. I am going to reach out and request this guy from here on out.

  Jeff D.★★★★★

• Eric and Braden did an excellent job and were very informative of what they were doing. They cleaned up well and did excellent work on the installation of our new unit.

  Jim L.★★★★★

• Hector and Wesley did a terrific job. They were very knowledgeable and completed the installation leaving a professional installation. Areas were vacuumed and clean. Very friendly but always professional. On a scale of 1to 5 with 5 as the highest, they were solid 10 ! GREAT

  Ron R.★★★★★

• They were professional and had many great idas for us relating to our air conditioner. Robby Dollar gave great customer service. I would have him do more work if I need it again.

  James S.★★★★★

• Very respectful, friendly and honest technician, knowledgeable and always customer oriented.

  Jose L.★★★★★

• I talked to a real person so I didn't have to leave message and wonder if/when I would get callback. My service tech Dillan was awesome! He was very communicative throughout the whole process and validated with me on price first before any actions were taken. He was very polite and friendly and very thorough in his tests and analysis. I signed up for their membership program which was surprisingly very low cost with some good benefits. I appreciate that they send a picture of the tech when they text they are on the way. 1st Choice is really the best choice.

  r W.★★★★★

• We cannot thank you enough for your help with replacing our two HVAC systems after a lightning storm. Everything from the initial call to schedule an appointment to the service visit from Kellen went great. Bobby helped us tremendously when we needed to choose the correct HVAC systems for our home. We then had an outstanding instillation team composed of Patrick and Eder; Install Manager Taylor helped with the installation and ensured everything was installed and running properly. Eder, Patrick and Taylor walked us through the system programming and proper operations of the two Lennox HVAC systems. Taylor came back the day after instillation to make sure that everything was running properly, and to answer any additional questions that we had. All team members answered our questions and provided helpful information through the entire process. We are incredibly happy with the service provided by 1st Choice Plumbing, Heating & Air Solutions, and the HVAC systems are running great! UPDATE: One of the two new HVAC systems is running really loud/running hard since about a month after installation. We have had service technicians out several times to get this fixed. Still no resolution yet. We hope to get this corrected because service was guaranteed for the first year- and they have not corrected the problem.

  Mindy Q.★★★★★

• Dillan was very professional and patiently described the problem with the AC and how he intended to repair it. He worked diligently and tested the system once he completed his repairs to ensure everything was working properly.

  Tom B.★★★★★

• Excellent work

  Raymond A.★★★★★

• CJ from 1st Choice came out and both ordered and installed a new water heater for me within 1 day. Very grateful for his hard work and professionalism.

  Kelly R.★★★★★

• Braulio did a phenomenal job on A/C units and a follow up visit to resolve a corresponding leak. His professionalism and friendliness was exactly what I would expect and he went above and beyond to help get my issues fixed quickly and affordably. I’d recommend him any chance I got!

  Kevin J.★★★★★

• C J from the beginning explained everything needed to complete the repair. He contacted me and confirmed every step until the job was complete. Awesome job.

  Ty M.★★★★★

• 1st Choice offered us a same day appointment when our a/c went out. Our tech Braulio diagnosed the issue and did a great job completing the repairs quickly once the part arrived. He was friendly and courteous. 1st Choice kept us updated on repairs and answered all our questions. I recommend them for anyone who needs their services!

  J J.★★★★★

• Had an urgent call check in with Braulio today and he was early… so helpful, polite and knowledgeable! Fixed the problem super fast! You never feel any pressure and they always work with you to make sure you get the most value out of your HVAC equipment and your performance plans. Thank you 1st Choice!

  Erika G.★★★★★

• So I had some issues with my unit cutting out. Thought I'd figured out the problem myself until I brought in a technician. My float switch had gone bad and I needed to know why, Brandon Paonessa showed up and did a full diagnosis and was able to show me that my unit was dripping water and leaking into the outside water tray. I had also neglected getting regular cleanings done and thought changing the filter was enough. He recommended a bunch of repairs if I wanted to keep the same unit. I told him I'd like to know about getting a new one as my unit is already almost 10 years old and the amount of repairs didn't seem worth it. Stephen Beckman showed up the next day and was able to help me understand which type of unit would be best for my house. Ultimately went for a middle grade but they were able to come out within 2 days and are currently installing the new system. Thanks for getting everyone taken care of

  Geoffrey S.★★★★★

• CJ was great. The repair had to be done in 2 days (caused by an issue with some tiles that needed to be repaired). He was friendly and professional on both visits and I couldn’t have asked for better service.

  Kyle S.★★★★★

• CJ was very professional conducting the job. He was a very thorough on the job and explained clearly.

  Soon W.★★★★★

• Brandon was great! He came in, found my issue and fixed the problem without pushing me to buy unnecessary add ons.

  Kierra M.★★★★★

• CJ did a fantastic job and did a disposal repair instead of replacement. We’ve used him before in plumbing needs and trust him!

  R. W.★★★★★

• I have been a long-standing customer of 1st Choice Air and have paid for their maintenance membership for years. Unfortunately, one interaction with their customer service representative last night was bad enough that I will be calling Monday to cancel my membership and move my business elsewhere. Our AC went out around 5 p.m. on a Friday during extremely hot weather. I completely understand that this is a difficult time to get a technician out-people are finishing their workday, and I did not expect anyone to magically appear at my house immediately. However, we have four large dogs, so losing AC in this heat can quickly become a safety issue. I was understandably stressed and trying to figure out our options. The problem was not simply that 1st Choice couldn’t send someone out. It was how their representative handled the entire interaction. From the beginning of the call, she came across as distracted, unprepared, and inconvenienced by my call. She did not seem to have our account information in front of her and asked whether I was a maintenance member after I had already told her that I was. The conversation was disorganized enough that at times it seemed like she couldn’t remember what she was supposed to tell me. When she said no technician was available, I asked whether 1st Choice had an emergency HVAC partner or another company they could recommend. Her response was essentially that there was “no one else” I could call. I explained that, because of our dogs, I was going to continue calling other HVAC companies but would still take 1st Choice’s first available appointment. Her response and tone made it feel as though my trying to find someone who could help us sooner was somehow a problem. At one point, her suggestion was simply that we “go to a hotel.” I again explained that we have four large dogs, which makes that considerably more complicated than simply booking a hotel room. What really solidified my impression of the call was when she asked me if I could remember the last time 1st Choice had serviced our system. Again, I have been on their maintenance program for years. I told her that I would hope they could see our service history in their system. Her response was, “Yeah, I’ll look at it later.” That response pretty much summed up the entire interaction. I want to be very clear: I am not leaving 1st Choice because they couldn’t get a technician to our house at 5 p.m. on a Friday. I understand that after-hours availability can be limited. I am leaving because when a long-standing maintenance customer called during an urgent and stressful situation, the person representing the company was distracted, dismissive, disorganized, and at times outright rude. We were made to feel like an inconvenience rather than valued customers. The contrast became even more apparent when I called another HVAC company (Strickland). Their customer service representative was pleasant, knowledgeable, calm, and professional. She clearly explained what they could do, gave us helpful instructions, and made a stressful situation significantly easier. They were also able to get someone to our home quickly. One phone call was enough for another company to earn our business, and unfortunately, one phone call was enough for 1st Choice Air to lose a customer of many years. I sincerely hope management reviews this interaction, because this wasn’t just an issue of someone having a bad tone on the phone. The representative did not appear prepared to handle an existing maintenance customer’s call, did not effectively access or use our account information, offered very little useful guidance, and demonstrated a level of customer service that I would be concerned about if this were my business. After years of being a loyal customer, the ineptitude of this representative is the reason I am leaving.

  Christy B.★★★★★

• We’ve been 100% satisfied customers of 1st Choice for several years. What stands out most about the 1st Choice team is their commitment to delivering quality customer experiences, with a focus on friendliness. Today, I had the pleasure of meeting Michael Coker, an HVAC technician that came out to service and repair some drain pipes for me. As always, it was a pleasure visiting with another outstanding member of the 1st Choice team. Michael, it was a real pleasure visiting with you, and I hope to work with you again. It’s guys like Michael that give me the 100% confidence that the job was done perfectly.

  Crystal W.★★★★★

• I originally gave this company and Ezekiel a positive review, but when I found my system wouldn’t even turn on after an $1850 fan and coil cleaning and his parting words were, “this system is old, so don’t expect this cleaning to make your house cooler” I called another company. The tech from the new company identified the problem within 10 minutes. There were two wires that need to be reconnected on the system in the attic, in order for the system to even turn on. Whether it was done accidentally rather than on purpose, shouldn’t they have checked that the system came on and was blowing? At any rate, I won’t be using them in the future. A mistake like that is unacceptable.

  Joanna P.★★★★★

• As a long time customer of 1st Choice Heating and Air, I was once again 100% satisfied with our service yesterday. I had the pleasure of meeting Michael Coker, our HVAC technician for the day. Michael was such a friendly and professional guy, truly exemplifying 1st Choices core values. I’ve never had a poor experience with any of the technicians, but Michael certainly stood out as a top tier member of the team. I hope to see him again, not only for the guaranteed satisfaction of the work, but the friendly conversations as well. Thank you Michael, and thank you 1st Choice!!!

  Drew W.★★★★★

• Stephen was exceptionally thorough and informative throughout our first air conditioning replacement. He explained every detail clearly, making the entire process seamless and easy to understand.

  Tammy A.★★★★★

• It was a great personable experience. CJwas professional, knowledgeable, and provided great education as well.

  Joseph S.★★★★★

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About Fort Worth

Sources: U.S. Census Bureau. NOAA U.S. Climate Normals 1991-2020.