365 Heating, Cooling, Plumbing & Electrical

In 365 Heating, Cooling, Plumbing & Electrical's own words

365 Heating, Cooling, Plumbing & Electrical is your trusted partner for top-notch heating, cooling, plumbing and electrical solutions. As a full-service mechanical company, we take pride in being the go-to experts for all your needs in Kitchener, Ontario, and surrounding areas including Guelph, Brantford, Cambridge, and Waterloo. Our experienced team of HVAC technicians, electricians, and plumbers is dedicated to ensuring your home remains cozy and comfortable throughout the year. Whether you need reliable heating solutions during chilly winter months or efficient cooling for hot, humid summers, we've got you covered. Choose us for unparalleled service, unmatched expertise, and a commitment to keeping your home in optimal condition.

Trade

HVAC contractor

Business address

107 Manitou Dr #12, Kitchener, ON N2C 1L4, Canada

Telephone

(782) 252-0265

Website

365heatingcooling.com

Hours

• MondayOpen 24 Hours
• TuesdayOpen 24 Hours
• WednesdayOpen 24 Hours
• ThursdayOpen 24 Hours
• FridayOpen 24 Hours
• SaturdayOpen 24 Hours
• SundayOpen 24 Hours

From the business's Google listing, checked Oct 2026

Register

ON register

Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the provincial licensing body.

Google Reviews

4.7 ★★★★★ (391)

• *Please check list of companies under Consumer Beware list listed on Consumer Protection Ontario before you proceed.* The most pathetic customer experience I ever had. The owner is the biggest liar I have come across. I had a heat pump, water heater, and other devices installed by them in October 2024. The heat pump wasn't working for more than a year. They couldn't figure out what was wrong despite several visits. Then he had to arrange for a technician from another company to inspect it, and that technician figured out what was wrong. This is how efficient their technicians are. Please don't believe anything they say about government rebates or cost-saving programs. I was scammed. It's been 18 months since the installation. They have not even paid Enercare for the buyout. I'm not talking about all the other promises that were not fulfilled. He has no shame at all to keep on lying and giving new timelines one after the other, and then changing deadlines without any shame. I'm done dealing with them. I've had enough. I have no other choice than to take action. If anyone is dealing with similar issues with them, please don't waste your time and energy. Take action against them. Please don't trust the reviews you see here. It's all paid. He emphasizes a lot on AI and uses it for cold calling and to manipulate people. For a better picture, look at the latest reviews. I request everyone affected to take action against them. You are not alone. Justice is deserved and fight for it. There are lot of options available. He should not be able to continue scamming people and make profit out of it. He deserves to be penalized and punished by the law.

  Jithin G.★★★★★

• Purchased 2 new heat pumps from 365 Heating & Cooling just over a year ago. Also replaced my furnace at the same time. Total price I paid was $26,000 for all 3, which seemed high but based on their good reviews I was willing to pay it in order to deal with excellent service after installation. I have had no luck getting a technician over to fix breakdowns over the past year. I was left without heat during the coldest night of the year and without AC both last summer and this summer due to improper installation. I had to call in favours from friends to get their equipment to work properly. Here’s the kicker, I have been kind, considerate and patient because I understand as a business owner that accidents happen in construction, yet I am continually disappointed in how these people over promise and under deliver. I have been left without adequate cooling over the past 2-3 weeks and all 3 calls to their “24 hour answer service” have received no response or follow up by a technician. I was tired of paying rental fees to Enbridge & Reliance like everyone else, but at least their equipment worked without fail and they never ghosted me in the event of a problem. Please, I implore you, do NOT trust the artificially inflated google reviews of this company. 365 Heating & Cooling does not care about servicing their customers after they collect their money. In my opinion, they do not deserve to stay in business based on how they treat their customers. On top of that, I was promised a $2,500 rebate at time of purchase that was never sent. Never received it. They just lied and kept telling me it was processed and on its way.

  Jaimen A.★★★★★

• SHAMELESS PEOPLE !! Avoid 365 Heating & Cooling at all costs. I chose them based on their promises of heat pump and attic insulation rebates in Dec 2024. They were extremely responsive until the contract was signed. Once they received full payment, everything changed. It has now been over 1.5 years and my promised rebates are still outstanding. I have been given almost 25–30 different resolution dates so far by their owner Kristian, but every single one has been missed. Emails, calls and messages have resulted in nothing but excuse after excuse and broken promises. I tried to be really patient and respectful until now. But these people don’t understand how much these rebates matter to a family. This is, without question, the worst customer service I have ever experienced. A company that cannot honour its commitments after taking your money does not deserve your business. Save yourself the frustration and choose a reputable company like Reliance or Home Depot. I wish I had.

  Ninad G.★★★★★

• Zero stars ---- We had our old hot water tank fail unexpectedly and called several HVAC companies for quotes. After speaking with 365 Heating and Cooling, we decided to purchase a heat pump based largely on their promise that we would receive a $1,500 rebate. Fast forward almost a year, and we still have not received the rebate. Over the past year, we've made multiple trips to their office, had several phone conversations with Kristian, sent emails, and each time we've been told some version of, "It's in the mail," or "You'll have it soon." Unfortunately, those promises have never been followed through. The lack of communication and accountability has been incredibly frustrating. Instead of taking ownership of the issue and providing honest updates, we've been forced to chase them repeatedly for something that was promised when we made our purchase. While the installation itself may have been fine, customer service doesn't end once the equipment is installed. Standing behind your commitments is just as important. After nearly a year of excuses and empty promises, we have completely lost confidence in this company. If you're considering 365 Heating and Cooling, be very cautious about relying on any rebates or promises made during the sales process. Our experience has been disappointing, time-consuming, and stressful. We expected much better customer service and follow-through, and unfortunately, we cannot recommend this company based on our experience.

  Heather M.★★★★★

• CAUTION. Kristian and his team left me with a $2500 bill from Enercare and without a promised rebate from Enbridge while profiting from installation fees. The company removed my water heater and AC unit without enrolling me in Enbridge's Save on Energy program, which disqualified me from the rebates and leaving me with a $2500 bill from Enercare who said the equipment had been removed from my home without their consent. Kristian pretended to make good for several months until disappearing when I confronted him. I have since understood he and the company has done the exact same thing with other homeowners, leaving all of us with bills of several thousand dollars each.

  Sarah M.★★★★★

• In 2023 we had 365 come out to our home in Durham and installed a heat pump, and relocated and installed a new furnace. The tech guys were awesome and they diligently made the trip from Kitchener each and every day until the job was completed. We were pleased with their work! The person who did the sales pitch to attract our business (at the time) had included free service. I have tried contacting this company on several occasions a while back and more recently (3 times over the past week) to schedule maintenance. However, no one is following up or calling us back. I just tried calling the number a 4th time a short while ago and got an automated message this number is no longer in service. This brings the creditability of the company into question. I strongly believe the reputation of a company hinges on both installation and after care service and their after care service 'sucks' to say the least! As such I would NOT recommend this company to anyone for their lack of professionalism and follow-up. I would be more than surprised if we were to get a call to sort this issue out when they view this review.

  Stephen L.★★★★★

• It is with great regret that I am writing about my experience with this company. Kristian has been pleasant to communicate with. Unfortunately, I had a service installed in June 2025, during which my old rental water heater was replaced. I was told the cost would be covered. After further correspondence with Kristian, I was advised that a payment was still outstanding as of May 2026. I do wish the company success, but future customers should have the information they need to make an informed decision.

  Adam D.★★★★★

• We bought a heat pump in September and now 2 months later it does not work. We have tried contacting them for the last 6 days and each time we get told they will pass it along to their maintenance supervisor and it has been flagged as an emergency. We have heard nothing back and are now forced to pay another company to fix it. The whole thing feels like a scam from the start. We were told the financing was through the greener homes initiative (it wasn't) and we would be getting a $1500 rebate (we didn't) and they added on a 10 extended warranty on top of it which they clearly will never honor and pushed the total cost up to $20,000. EDIT: The initial issue with the heat pump did end up getting resolved after a few weeks, but getting anything to happen was like pulling teeth. Again we have an issue and are running into the same problems where we have contacted them and have heard nothing back. We still have not received the rebate we were promised, and at this point have given up that it will ever materialize. And we still have no faith that they will honor the extended warranty they sold us on under false pretenses as almost none of the information we were given while agreeing to it turned out to be valid or accurate. At this point I would just be happy with receiving what we were promised and getting a refund for the extended warranty so we will never have to deal with them again.

  Joshua W.★★★★★

• Had my furnace replaced. From the time I caled them it was only couple of days. Fast service, clean and polite!!! Also best price in KW region and payment done in seconds over my phone. Overall very happy. Thank you guys!!!

  Nick K.★★★★★

• Avoid at all costs. Still waiting on our rebate cheque after 1 year. Have not received any info on servicing and warranty despite multiple asks. Office never returns any calls or helps in any way.

  jkrever1★★★★★

Read all reviews on Google

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About Kitchener

Sources: Statistics Canada, 2021 Census. Environment and Climate Change Canada, Canadian Climate Normals 1981-2010.