Absolute Refrigeration Air Conditioning and Heating LLC

In Absolute Refrigeration Air Conditioning and Heating LLC's own words

Absolute Refrigeration Air Conditioning and Heating LLC provides top-tier heating and air conditioning, solutions in Lubbock, Midland, Odessa, and surrounding areas. Their skilled technicians specialize in all HVAC services, including installation, maintenance, and repairs. Since opening their doors, they've earned a reputation for delivering unparalleled customer satisfaction with a commitment to quality, reliability, and efficiency. Trust Absolute Refrigeration for all your heating and cooling needs.

Trade

HVAC contractor

Business address

7009 County Rd 1500, Lubbock, TX 79424

Telephone

(806) 368-7393

Website

absoluterefrigerationhvac.com

Hours

• MondayOpen 24 Hours
• TuesdayOpen 24 Hours
• WednesdayOpen 24 Hours
• ThursdayOpen 24 Hours
• FridayOpen 24 Hours
• SaturdayOpen 24 Hours
• SundayOpen 24 Hours

From the business's Google listing, checked Oct 2026

Register

TX register

Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the state board.

Google Reviews

4.4 ★★★★★ (322)

• What Absolute couldnt not fix West Side Air conditioning fixed made a warranty claim through American home shield Absolute came out i mentioned my compressor was had their tech agreed, new part was ordered time of install tech said pressures were good no issues not even a few days later a/c is blowing warm air, called them back out this time a supervisor came out turns out the tech left it leaking they recharged it worked for about a week then on a weekend the air felt humid not cold called them back out the supervisor came out with the tech said pressures looked good then he said i dont know what you want me to tell you dont have siding, flooring poor insulation the A/c cant keep up i told him that didnt make sense the A/c worked since 23 with no issues till the compressor gave, sooo i got a second opinion Turns out they life a kink valve leaking and damaged which causes restraint on compressor West side order a new one and they cleaned the rotor lock on the A coil and has been working Fine since!!! again Absolute failed to fix the issue

  Basilio G.★★★★★

• If I could give -5 stars I absolutely would. Called for an appointment on a Thursday morning, was told they would be there Friday anywhere from 8am-6pm… Makes scheduling work a little difficult but we were happy to be on their schedule, and they mentioned giving us a 30min call before they arrive. Long story short after not hearing anything by lunch we called, absolute said they would be calling us shortly. By 4:30 we called again and said they would be calling shortly… by 5:30 they said there’s nothing we can do until Monday. Saturday we called again and they were sorry for the inconvenience and guaranteed a technician would be out same day to fix the issue. I don’t even have to tell you what happened next because you can guess it, a complete no show. Absolutely terrible communication and no way to run a business. Also completely unprofessional to guarantee 2 different dates to come out and then leave us hanging for 5 days in the middle of summer with no AC Texas edition. You’d have a better chance at getting a hold of the Easter bunny.

  Devin B.★★★★★

• Casen diagnosed and fix my unit very quickly (under 30min). I have cold air again. I definitely recommend Absolute Air for your HVAC needs.

  Edward H.★★★★★

• Casen, was able to diagnoses and fix my unit very quickly. I'm very pleased with the whole experience

  Edward★★★★★

• Absolute Refrigeration Air Conditioning First of all thank you all for the FANTASTIC service yall provided us.Been having issues with my A/C unit had another company working on this (Artic Air)they came out 5times to fix my A/C neve worked they keep giving us the run around.Your technician came out right away he noticed the issue Thank one again for all that you do will recommend your company to everyone thank you again

  Jerry C.★★★★★

• If i could give them 5 zero stars I would.. the ABSOLUTE WORST...they installed a furnace wrong which has now affected the cooling.. we have been dealing with this for 2 summers and neither absolute Lubbock or westside air from Odessa can fix the issue through the other worst home shield insurance AMERICAN... they are all incompetent and do not know what they are doing... all they've done for 2 summers is push the work on each other with neither knowing how to fix the problem... mind you, the condenser, the furnace, everything is brand new but our ac still freezes over and neither of the 2 companies can fix it... we will finally have to pay an outside vendor, an actual professional, to come diagnose and ACTUALLY LISTEN TO WHAT WE ARE SAYING, and fix the issue... I'm done with absolute Lubbock westside Odessa and american home shield

  Mary G.★★★★★

• 1/5 -- We needed a second opinion, not a sales presentation A technician from Absolute came to our home through American Home Shield after we requested a second opinion on our AC claim. He was fully aware that this was a home-warranty service call and that we were seeking an independent second opinion after AHS denied our claim. We also happen to carry two home warranties and were comparing the coverage each company would provide for the same AC failure. Unfortunately, our experience with Absolute felt much more like receiving a sales lead than receiving an independent diagnostic evaluation. During the visit, the technician told us we "might" get approved for a replacement through AHS, but characterized what AHS might provide as essentially builder-grade and said it would "only be enough to get the job done." He then spent approximately 20-30 minutes discussing why we should purchase a larger/upgraded system instead. We felt obligated to sit through an extensive sales presentation while waiting for what we thought was supposed to be a second diagnostic opinion. What makes this particularly frustrating is what happened afterward. A day or two later, while the temperature inside our home was around 90 degrees, I contacted Absolute because we hadn't received an update. I was eventually told that the technician had placed our claim "on hold" because he was "waiting to hear back from us" and "knew our claim was going to be denied." That was incredibly upsetting. If the technician believed from his visit that our warranty claim would be denied, we should have been told. Instead, we spent additional days believing a second-opinion determination was being processed while apparently the contractor was waiting to see whether we would purchase equipment, because he may not have actually wanted to follow through with a legitimate warranty claim and decided we were a sales lead instead. We weren't sitting in a 90-degree house trying to decide whether to buy an upgraded AC from Absolute. We were comparing coverage between two home warranty companies. When I explained this to the office, the conversation became defensive, and I repeatedly had to make clear that we were not purchasing an AC system from Absolute. Clearly, that was the outcome they were hoping for when they accepted our work order. We ultimately contacted our other home warranty company and told them to proceed. They had already approved our condenser replacement and immediately moved the process forward. The most frustrating part is that we had a backup option. Absolute's handling of this second-opinion visit contributed to approximately another week without working AC when we could have simply proceeded with our already-approved replacement. They waited until the end of the business day on Friday to tell us the technician "put our claim on hold, because he knew it was going to be denied". I really feel for homeowners who don't have that option. Most people don't maintain two home warranties. When someone's AC is out during a Texas summer, they're depending on the dispatched contractor to diagnose the equipment and promptly report the findings to the warranty company. A home-warranty service call should not leave the homeowner wondering whether the priority was completing an independent diagnosis or converting the service call into an equipment sale. Thankfully, we had another warranty company and another path forward. We will not use Absolute for our replacement. There was very little regard shown if any, and it was very apparent the technician was fully ready to take full advantage of the opportunity had it been there. If your home warranty company sends Absolute, I urge you to ask them to send anyone but them.

  Nicole K.★★★★★

• If I could give zero stars I would!!! We have been without air conditioning for 5 days!!! These people installed a trane in 21….they did not register the unit so no warranty!!!! No phone calls back after daily calls from us!! A tech did tell my husband that the blower was out and that is 2400$ not under warranty!! I have Bruce Thornton company here after 1 call…it’s not the blower it’s the board!! Do not dobuissness with Absolute!!!! This company is a total fail!!!! In response to your comments, you have our phone numbers you should have called. We did not miss an appointment!! No 1 showed up! The phone did not ring from your company so after 4 days we had no other options. Os. We found out that your company never filed the unit with Trane when it was installed. So the ball was dropped every time by absolute!!!!

  Kaye M.★★★★★

• Absolute did a great job putting in the new unit and have been amazing doing any repairs that were needed. Joe was here 8/3/2026 and had the unit working in less than 15 minutes. Thank you.

  Eileen J.★★★★★

• Nathan always does a great! Thanks you!

  Rolan M.★★★★★

• Nathan was AWSOME and got the job done. Thank you so much

  Amanda R.★★★★★

• What a pleasure Nathan was today! He is so nice , knowledgeable and professional. He is a real asset to your company! He fixed my problems and told me about doing a spring and fall maintenance! I really appreciate his information and explaining my problem and quickly fixing it! I will request your company from now on. 😊

  Lisa S.★★★★★

• Nathan responded promptly the following morning, arrived as scheduled, and completed the air conditioning repair efficiently and professionally. The entire process was smooth, and the repair was finished in a timely manner.

  Susan H.★★★★★

• Giving three stars because my AC was eventually fixed, but getting there was a nightmare. The communication throughout this entire process was terrible. 6/7: I submitted a service request and received a text saying a technician would come out on 6/8 with a 30-minute courtesy call before arrival. 6/8: No timeframe was ever provided, so I took the day off work to make sure I was available—only to be completely no-call, no-showed. 6/9: I called that morning and was told they’d try to come out that afternoon. If not, they would for sure be there early the morning of 6/10 and would call before arriving. 6/10: I received no communication until 5:15 p.m., when they informed me the technician would arrive at 6:41 p.m. He did eventually show up. 6/16: I received a text that morning informing me they had found the part and that I had an appointment that day. I was told the technician would call 30 minutes before arrival. I explained that I could only do first thing in the morning or late afternoon because I wasn’t taking off any more work after they had already proven unreliable. They said they would try for late afternoon or reschedule. Instead, the technician called during the hours I had specifically said I was unavailable. There was no voicemail, no second call, no text, no attempt to contact the secondary number on file, and no follow-up from the office. I didn’t even know anyone had tried to reach me. 6/17: No communication at all. 6/18: I called and was informed that the technician had called on 6/16. I explained the situation, and they said they would call me back. They never did. 6/19: I texted at 8:00 a.m. letting them know I would be available after noon. They replied that they would notify the technician. I never heard anything else. 6/20: I texted again asking if we could please schedule a time to complete the repair. 6/22: At 8:00 a.m., I once again received a text informing me—not asking—that I was scheduled for repairs that day. I replied that I wasn’t available until after 3:00 p.m. and again asked them to call the alternate phone number on file, even providing the number again. The technician still called only my number. Thankfully, my partner saw the text on the alternate phone, contacted the technician, and was available to let him in. The AC was finally repaired. My biggest issues were: 1. If a customer doesn’t answer, leaving no voicemail, not trying the alternate contact, and never following up until the customer reaches out is ineffective customer service. 2. Telling customers the morning of that they have an appointment, without asking whether they’re available or providing even an approximate arrival window, is inconsiderate. I understand HVAC scheduling can be unpredictable, but most people can’t leave work at a moment’s notice. 3. Scheduling an appointment and then completely no-call, no-showing a customer who took off work is simply disrespectful. The repair itself was completed successfully, but the communication and scheduling throughout the process were some of the worst customer service I’ve experienced.

  Jazmyn O.★★★★★

• Nathan and Joe were the best. They got me up and going in about 15 mins. Then they even waited around after the fix to make sure everything was good. Great people great service 10/10 would recommend!

  Lawrence R.★★★★★

• Nathan and Joe and the crew were great all so polite! Definitely recommend them!!!

  Matt S.★★★★★

• Absolute replaced our system around 3 years ago, we have had a few random thing happen with it since as to be expected and they without fail are here to fix it every time and have the most respect for our home and our family. I will recommend to anyone I know! Wonderful customer service and overall great company! Thank you guys as always!

  Cydney L.★★★★★

• Nathan from Absolute Refrigeration just finished checking our AC and getting us ready for the heat, and as always, he did an amazing job. He has been coming to our house for over 3 years now. He is consistently efficient, reliable, and someone we truly trust with our home. It’s a relief knowing we’re in good hands every season!

  Andrea M.★★★★★

• Nathan and Jo come out today and they were so kind. They did a great job making sure my HVAC is running in tip top shape. So happy to have this service.

  A★★★★★

• Absolute refrigeration techs Brian and Cason were kind, professional, and knowledgeable in the services the provided today on my units. The listened to my concerns and addressed them properly.

  Dusty S.★★★★★

• Nathan and Joe did a great job! It didn’t take too long and they informed us of a burned wire to the a/c and recommended one of their surge protectors, to protect the a/c from further issues like that. We got it and feel a/c will be better protected. Angie in Odessa

  Angie G.★★★★★

• We used Absolute Refrigeration Air conditioning to perform an Hvac tune up. We were so pleased with Nathan and Joe who did the work. They greeted us with a handshake and were so professional and showed real concern for the job they came out to do. We highly recommend this company! Nathan and Joe thank you for the kind and professional service you provided for us.

  Letty H.★★★★★

• Thanks to Nathan and Joe that came and checked my AC unit, very professional.

  Lucero O.★★★★★

• Nathan and Evan were very friendly and efficient

  Maria A.★★★★★

• I have nothing but positive things to say. Every person I came in contact with at Absolute was nothing short of amazing. Dina, Nathan, Evan & the entire crew was more than happy to help assist with anything I need or any questions I had. They were flexible, prompt, knowledgeable, professional and most of all they were respectful of my time, my home and my equipment. I appreciate all of you and thank you! Absolute is a wonderful business with a great staff!

  Jessica W.★★★★★

• Nathan was great. Coulded ask for a better service man. Thanks

  Al B.★★★★★

• Nathan and Manny did a great job today. Nathan was very detailed in troubleshooting and Manny did great servicing the system. Cleaned up afterwards and explained things.

  Jerrid S.★★★★★

• Absolute is always very professional and polite. Nathan is always very thorough and answers all my questions. He is very knowledgeable and is an essential asset to this company. If you need a new unit, this is the company to call!

  Dawn H.★★★★★

• Came for yearly maintenance, they were helpful and respectful keep up the good work guys. Jaun and Casein, hope i spelled it right. Good guys

  Ben A.★★★★★

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About Lubbock

Sources: U.S. Census Bureau. NOAA U.S. Climate Normals 1991-2020.