Brody Pennell Heating & Air Conditioning
HVAC contractor in Los Angeles, CA.
In Brody Pennell Heating & Air Conditioning's own words
We have proudly served Los Angeles area homeowners for over 75 years, and we continue to deliver the same Five Star service that we have since 1945. We pride ourselves on offering the newest, most efficient heating and cooling system technologies including smart home integration, wireless system controls, digital programmable thermostats, and indoor zoning controls. While HVAC technologies continue to evolve, we evolve along with them, continually training and mastering the latest in emerging HVAC products and equipment.
- Trade
- HVAC contractor
- Business address
- 8599 Venice Blvd., Los Angeles, CA 90034
- Telephone
- (310) 896-4911
- Website
- brodypennell.com
- Hours
-
- MondayOpen 24 Hours
- TuesdayOpen 24 Hours
- WednesdayOpen 24 Hours
- ThursdayOpen 24 Hours
- FridayOpen 24 Hours
- SaturdayOpen 24 Hours
- SundayOpen 24 Hours
From the business's Google listing, checked Oct 2026
- Register
- CA register
Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the state board.
Google Reviews
-
I am extremely disappointed and frustrated with the way this company has handled an accident involving one of its company trucks. The driver made an unsafe maneuver while attempting to turn in a very small, restricted area, and the truck struck the driver’s side of my personal vehicle. I have video footage documenting the incident, and I have the driver’s license information, the vehicle’s license plate number, the company vehicle number, and the company’s name. I have provided or retained all the relevant information needed to identify the vehicle and investigate what happened. Despite having this information, I have been waiting for two months without a resolution. My vehicle has been taken away, I am left without transportation, and I am losing valuable workdays and income because I cannot use my car for my house-cleaning business. The boxes inside my vehicle contained cleaning supplies and chemicals that I use for my cleaning jobs, not packages for delivery. It is extremely frustrating that the situation has not been resolved and that the insurance company has not provided a solution. I believe this company should take the safety of its drivers seriously and ensure that its employees operate company vehicles responsibly, especially when making turns or maneuvering in tight spaces. I also believe the company should take an active role in helping resolve incidents involving its vehicles instead of leaving affected people struggling with the consequences for months. I am asking management to review the video evidence, take this matter seriously, and help bring this situation to a fair resolution. I have lost time, transportation, and income, and I still have no clear answer. Two months without a solution is unacceptable. I hope this company takes accountability, reviews its driver’s actions, reinforces safe driving practices, and contacts me to resolve this matter as soon as possible.
Piry R.
-
Manuel was punctual, professional. and very respectful. He presented himself as knowledgeable and efficient in carrying out his work. I know little about AC units and must trust the serviceman. I felt he was honest and trustworthy. Manuel is an exemplary employee and based on my experience, I would highly recommend him.
Annette H.
-
Great service and Jesus R. was responsive, helpful, communicative, and kind. Highly recommend!
Ilana P.
-
Giovanny was very good —-explained everything in detail
carole G.
-
Christopher did a wonderful job and was a pleasure to work with
Glenn H.
-
Brody Pennell Heating & Air Conditioning is the best HVAC company! Matthew Gonzalez is very professional and courteous!
Bruce S.
-
Excellent technician, honest and knowledgeable.
Joseph F.
-
TDLR: I was upcharged $100 two hours before appointment I don't particularly like writing negative reviews or sharing bad experiences with local businesses. At the same time, I make a point of giving positive reviews when a company or individual provides good service. I think it's only fair to acknowledge both the good and the bad. With that in mind, I wanted to share a recent experience with Brody Pennell that may be useful to neighbors considering them for HVAC service. My next-door neighbor had a maintenance appointment scheduled with Brody Pennell. Since we have also used them in the past, I called to see whether they might be able to service our system at the same time. Our rooftop condenser and the neighbor's are only about 10–15 feet apart, so I figured this would be convenient. The representative told me they couldn't fit me in that day, which was understandable, so I accepted an appointment about a week later. I was also offered their $80 maintenance special, celebrating the company's 80th anniversary, which I happily accepted. During that call, I specifically emphasized that the technicians would need to bring a 34-foot ladder to access our roof. Brody Pennell has serviced our property before, so this wasn't a new or unexpected access requirement. The following day, I received a call saying they had a cancellation and could, after all, schedule my appointment on the same day as my neighbor's. Great news, I thought — the HVAC gods were smiling on me. My appointment window was 11 a.m. to 2 p.m. On the morning of the appointment, at approximately 9:40 a.m., I received a call from the office informing me that there would be an additional $100 charge because an extra person was required to handle the ladder. That got my knickers in a twist. I had specifically discussed the 34-foot ladder requirement when making the appointment. If safely accessing the roof required a second technician and an additional $100 charge, I felt that should have been disclosed when I booked the service, not within two hours of the appointment window. I told the office representative that I didn't consider the last-minute charge professional and asked to speak with a supervisor, but I did not want to cancel the appointment. The representative told me she would relay that I was disputing the additional charge and that I would receive a call. I never received that call. The technicians subsequently arrived. I explained the situation and the timeline to them upfront. To their credit, they were very patient and contacted their manager while they were there. The manager would not waive the additional $100 charge. At that point, I thanked the technicians for their time, declined the service, and wished them a good day. To be clear, my concern isn't that a company may need two people to safely handle a 34-foot ladder. Safety requirements are entirely reasonable, and if two technicians are necessary, I have no objection to that. My concern is transparency. I specifically told the company about the ladder requirement when I booked the appointment. They had the opportunity to tell me about any additional charge before I agreed to the service. Instead, the extra $100 was communicated on the morning of the appointment, after the appointment had been scheduled and confirmed. When I questioned it and requested a supervisor call, that call never came. Everyone can make their own decision about which HVAC company to use. I'm simply sharing my experience so neighbors know to ask specifically about roof-access, ladder, or additional technician charges when scheduling service, and to have those charges confirmed before the appointment.
Diedmar
-
Great service! Great rapport.
Robert M.
-
Avoid Brody Pennell. Making appointments takes months, and while the service providers are friendly, staff at large do not advocate for customers and are unresponsive when issues arise. They repaired my AC system and did not advise that the most expensive part was covered by the manufacturer warranty, something for which only they, a licensed technician, can make a claim. I'm still waiting for resolution, and it's been over a month.
Tasia J.
About Brody Pennell Heating & Air Conditioning
Brody Pennell Heating & Air Conditioning says it has worked in heating and cooling since 1945. Its work includes AC repair and replacement, new-system installation, HVAC repair, maintenance, tune-ups, mini-split service, and indoor air quality work for residential and commercial customers.
Heating and cooling work in Los Angeles
The company names Carrier as a brand it represents and services. It also describes smart-home integration, wireless controls, programmable thermostats, and indoor zoning controls as part of its heating and cooling equipment work. Emergency repairs are available around the clock, and the business offers financing.
In Los Angeles, utility gas heats 57.3% of housing units, per the American Community Survey. NOAA normals for 1991-2020 give the city a 63.7°F mean temperature, with a 74.2°F average high and 53.2°F average low.
Brody Pennell's rating and hours
Reviewers frequently mention technicians' communication, explanations, professionalism, and diagnostic work; some reviews also raise concerns about scheduling, pricing, and follow-up.
The business is open 24 hours every day. Brody Pennell Heating & Air Conditioning has served Los Angeles for 80 years.
The company says most of its technicians are NATE certified, and it is a Carrier Factory Authorized Dealer; it also names parts and labor warranties.
Services, brands and warranty details come from the company's own website. Ratings, hours and reviews come from Google. Town figures come from the US Census and NOAA.
More HVAC contractors in Los Angeles
About Los Angeles
| Population | 3,869,089 (2025) |
|---|---|
| County | Los Angeles County |
| Average yearly snowfall | 0.1 inches |
| Heating degree days | 1,757 |
| Most common heating fuel | Utility gas |
Sources: U.S. Census Bureau. NOAA U.S. Climate Normals 1991-2020.