Brody Pennell Heating & Air Conditioning

In Brody Pennell Heating & Air Conditioning's own words

We have proudly served Los Angeles area homeowners for over 75 years, and we continue to deliver the same Five Star service that we have since 1945. We pride ourselves on offering the newest, most efficient heating and cooling system technologies including smart home integration, wireless system controls, digital programmable thermostats, and indoor zoning controls. While HVAC technologies continue to evolve, we evolve along with them, continually training and mastering the latest in emerging HVAC products and equipment.

Trade

HVAC contractor

Business address

8599 Venice Blvd., Los Angeles, CA 90034

Telephone

(310) 896-4911

Website

brodypennell.com

Hours

• MondayOpen 24 Hours
• TuesdayOpen 24 Hours
• WednesdayOpen 24 Hours
• ThursdayOpen 24 Hours
• FridayOpen 24 Hours
• SaturdayOpen 24 Hours
• SundayOpen 24 Hours

From the business's Google listing, checked Oct 2026

Register

CA register

Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the state board.

Google Reviews

4.8 ★★★★★ (5035)

• I am extremely disappointed and frustrated with the way this company has handled an accident involving one of its company trucks. The driver made an unsafe maneuver while attempting to turn in a very small, restricted area, and the truck struck the driver’s side of my personal vehicle. I have video footage documenting the incident, and I have the driver’s license information, the vehicle’s license plate number, the company vehicle number, and the company’s name. I have provided or retained all the relevant information needed to identify the vehicle and investigate what happened. Despite having this information, I have been waiting for two months without a resolution. My vehicle has been taken away, I am left without transportation, and I am losing valuable workdays and income because I cannot use my car for my house-cleaning business. The boxes inside my vehicle contained cleaning supplies and chemicals that I use for my cleaning jobs, not packages for delivery. It is extremely frustrating that the situation has not been resolved and that the insurance company has not provided a solution. I believe this company should take the safety of its drivers seriously and ensure that its employees operate company vehicles responsibly, especially when making turns or maneuvering in tight spaces. I also believe the company should take an active role in helping resolve incidents involving its vehicles instead of leaving affected people struggling with the consequences for months. I am asking management to review the video evidence, take this matter seriously, and help bring this situation to a fair resolution. I have lost time, transportation, and income, and I still have no clear answer. Two months without a solution is unacceptable. I hope this company takes accountability, reviews its driver’s actions, reinforces safe driving practices, and contacts me to resolve this matter as soon as possible.

  Piry R.★★★★★

• Manuel was punctual, professional. and very respectful. He presented himself as knowledgeable and efficient in carrying out his work. I know little about AC units and must trust the serviceman. I felt he was honest and trustworthy. Manuel is an exemplary employee and based on my experience, I would highly recommend him.

  Annette H.★★★★★

• Great service and Jesus R. was responsive, helpful, communicative, and kind. Highly recommend!

  Ilana P.★★★★★

• Giovanny was very good —-explained everything in detail

  carole G.★★★★★

• Christopher did a wonderful job and was a pleasure to work with

  Glenn H.★★★★★

• Brody Pennell Heating & Air Conditioning is the best HVAC company! Matthew Gonzalez is very professional and courteous!

  Bruce S.★★★★★

• Excellent technician, honest and knowledgeable.

  Joseph F.★★★★★

• TDLR: I was upcharged $100 two hours before appointment I don't particularly like writing negative reviews or sharing bad experiences with local businesses. At the same time, I make a point of giving positive reviews when a company or individual provides good service. I think it's only fair to acknowledge both the good and the bad. With that in mind, I wanted to share a recent experience with Brody Pennell that may be useful to neighbors considering them for HVAC service. My next-door neighbor had a maintenance appointment scheduled with Brody Pennell. Since we have also used them in the past, I called to see whether they might be able to service our system at the same time. Our rooftop condenser and the neighbor's are only about 10–15 feet apart, so I figured this would be convenient. The representative told me they couldn't fit me in that day, which was understandable, so I accepted an appointment about a week later. I was also offered their $80 maintenance special, celebrating the company's 80th anniversary, which I happily accepted. During that call, I specifically emphasized that the technicians would need to bring a 34-foot ladder to access our roof. Brody Pennell has serviced our property before, so this wasn't a new or unexpected access requirement. The following day, I received a call saying they had a cancellation and could, after all, schedule my appointment on the same day as my neighbor's. Great news, I thought — the HVAC gods were smiling on me. My appointment window was 11 a.m. to 2 p.m. On the morning of the appointment, at approximately 9:40 a.m., I received a call from the office informing me that there would be an additional $100 charge because an extra person was required to handle the ladder. That got my knickers in a twist. I had specifically discussed the 34-foot ladder requirement when making the appointment. If safely accessing the roof required a second technician and an additional $100 charge, I felt that should have been disclosed when I booked the service, not within two hours of the appointment window. I told the office representative that I didn't consider the last-minute charge professional and asked to speak with a supervisor, but I did not want to cancel the appointment. The representative told me she would relay that I was disputing the additional charge and that I would receive a call. I never received that call. The technicians subsequently arrived. I explained the situation and the timeline to them upfront. To their credit, they were very patient and contacted their manager while they were there. The manager would not waive the additional $100 charge. At that point, I thanked the technicians for their time, declined the service, and wished them a good day. To be clear, my concern isn't that a company may need two people to safely handle a 34-foot ladder. Safety requirements are entirely reasonable, and if two technicians are necessary, I have no objection to that. My concern is transparency. I specifically told the company about the ladder requirement when I booked the appointment. They had the opportunity to tell me about any additional charge before I agreed to the service. Instead, the extra $100 was communicated on the morning of the appointment, after the appointment had been scheduled and confirmed. When I questioned it and requested a supervisor call, that call never came. Everyone can make their own decision about which HVAC company to use. I'm simply sharing my experience so neighbors know to ask specifically about roof-access, ladder, or additional technician charges when scheduling service, and to have those charges confirmed before the appointment.

  Diedmar★★★★★

• Great service! Great rapport.

  Robert M.★★★★★

• Avoid Brody Pennell. Making appointments takes months, and while the service providers are friendly, staff at large do not advocate for customers and are unresponsive when issues arise. They repaired my AC system and did not advise that the most expensive part was covered by the manufacturer warranty, something for which only they, a licensed technician, can make a claim. I'm still waiting for resolution, and it's been over a month.

  Tasia J.★★★★★

• Great service and would recommend this company to anyone.

  Linda S.★★★★★

• Did full visual exam and with great knowledge diagnosed my system's problem and told me how it can be resolved and a general cost estimate. Best HVAC company around.

  CAcondo F.★★★★★

• They are professional, clean and really know their stuff. They showed up on time, diagnosed the problem and competed the work neatly. They were very good at explaining the problem and answering all my questions. I highly recommend you give them a try if your having problems HVAC system.

  Jeff H.★★★★★

• The only thing keeping me from giving my latest maintenance check up a full 5 stars is that this is the second time I’ve been rescheduled after being promised a spot in my desired time slot “11-2” at the last minute. I know it’s hard to keep to schedule in a world where any call can suddenly take way more time than expected, but the minute something like that comes up, it’d be great if the company would reach out to people down the line and let them know there might be a need to reschedule instead of wasting my entire late morning/early afternoon waiting for a technician who will never show. In this particular instance, once the technician did arrive, he was great! Manuel was incredibly knowledgeable and efficient at his work. He was pleasant conversation and overall friendly. A+ for him. TLDR: Brody Pannell could learn to manage their customers’ time better, and give earlier heads up for rescheduling, but their technicians like Manuel are pretty darn good at what they do.

  Samuel U.★★★★★

• Extremely disappointed with Brody Pennell. They installed a new furnace and connected it to our AC, but their team left the system throwing error codes due to a missing sensor on the new setup. Instead of taking ownership, they tried to charge us a $100 diagnostic fee to fix their own incomplete installation. Their written promise to handle all post-inspection corrections and their "100% satisfaction guarantee" meant absolutely nothing. Now we are facing a permit inspection with a malfunctioning system. Avoid this company—they do not stand behind their promises.

  Max L.★★★★★

• Very polite and knowledgeable

  Michelle S.★★★★★

• Ruben knowledgeable and friendly

  Loretta C.★★★★★

• Very unprofessional and overrated customer service.l spent $28000.00 last year with them and are very unhappy with that side of the company which they are calling outstanding!!!!!

  Fredi B.★★★★★

• Honestly this whole experience was a roller coaster ride ending on a fantastic experience. The Josh Rodriguez came through in the 11th hour and made this a great experience and I will definitely use and recommend them to others in the future. Thanks again Josh you were very professional and finished the repairs quickly.

  Aaron L.★★★★★

• Great service!

  Lis O.★★★★★

• My wife & I are very impressed with Brody Pennell. Their service team & excellent quality of work are beyond 5 stars. Giovanny Quintero did a great job providing a very comprehensive analysis that included photos of our old system. That information gave us accurate info to make the decision to upgrade. Fabio Gomez, who is very personable & knowledgeable, provided us with replacement options. We really appreciate everything that you did Fabio. All the technicians, electricians & installers were all very communicative, friendly & knowledgeable. Thank you Mike Ibarra, Rafa Banderas, Diego B., Nick Segura, Jose M. Carveto, Johnathon Allende & Enrique De Leon!

  Jerry B.★★★★★

• Tim! So knowledgeable, so helpful. He provided amazing service. And he's incredibly patient and was able to break down the entire process

  mende75★★★★★

• The work was done professionally, and my tenant was very happy. He has cold air in His apartment now

  Ricky C.★★★★★

• Excellent Exceptional Service! Matthew G was amazingly helpful he explained everything in layman term and was incredibly kind and patient answered all my questions and concerns and most of all got my air conditioner working!!! Brody Pernell really has an excellent employee with Matt G!!!!!!

  Deborah C.★★★★★

• Anthony was very helpful, responded well to feedback and explained his company’s services very clearly to our household. I thank Brody Pennel for a great customer service line, quality resources and their ability to follow-up/follow-through.

  Marty L.★★★★★

• Amazing experience, Matthew was really knowledgeable and really upfront and honest.

  Joshua C.★★★★★

• What could have turned into a pretty frustrating experience actually ended up making me trust Brody Pennell even more. We originally scheduled them for a basic AC tune-up. Our system was working fine beforehand, and I have nothing but good things to say about the first technician who came out. He was great very communicative, professional, and thorough. He explained what he was checking, pointed out some maintenance that had been neglected over the years, went over what could use additional servicing, and clearly explained the pricing without putting any pressure on us to make a decision right then and there. We decided to think about the additional work and asked them to send us the information. Unfortunately, after the technician left, we noticed that the AC was no longer cooling properly. Naturally, that made me nervous because the system had been working before the tune-up, and now we were heading into the weekend without properly functioning AC. This is where I think Brody Pennell really earned my trust. I called and was initially told someone could come out the following day, but unfortunately I never received the confirmation. There apparently was some kind of issue with the booking. When I called back, though, the customer service representative I spoke with was extremely helpful. She worked to get someone scheduled for us and managed to get another technician out on Friday, even though it was pretty last minute. The second technician came out, figured out what was going on, and got the system working properly again. For me, that's what separates a good company from a bad one. Things don't always go perfectly. What matters is how a company responds when something goes wrong. Instead of leaving us hanging or making the situation more difficult, Brody Pennell stepped up, got somebody out to us quickly, and made things right. Something that could have easily turned into a negative experience actually ended up being a very positive one. After seeing how they handled everything, I feel much more comfortable trusting them with our AC system going forward. I would gladly use Brody Pennell again and recommend them to anyone looking for AC maintenance, servicing, or repairs. They stood behind their work and took care of us when we needed them, and I really appreciate that.

  Frank H.★★★★★

• Although acquiring a new HVAC system is a complicated and expensive endeavor, I never once doubted the skill skill of the professionals at Brody-Pennell. Kyle walked me through with patience and expertise every step of the way. Daniel and Eric did a wonderful installation with skill and patience.

  Pamela H.★★★★★

• Quickly came out and made us cool again

  Konstantin A.★★★★★

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