Choice Air Care

In Choice Air Care's own words

Choice Air Care is your preferred contractor for residential and light commercial heating and ac services. We specialize in fair prices and great customer service. Our HVAC techs are trained to serve, not to sell. We have been in the business for over 14 years and have the training and experience you need. We serve all of Frisco and the surrounding area.

Trade

HVAC contractor

Business address

5566 Main St Bldg A Suite 201, Frisco, TX 75033

Telephone

(972) 646-8030

Website

choiceaircare.com

Hours

• MondayOpen 24 Hours
• TuesdayOpen 24 Hours
• WednesdayOpen 24 Hours
• ThursdayOpen 24 Hours
• FridayOpen 24 Hours
• SaturdayOpen 24 Hours
• SundayOpen 24 Hours

From the business's Google listing, checked Oct 2026

Register

TX register

Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the state board.

Google Reviews

4.6 ★★★★★ (138)

• I recently used Choice Air Care for an AC service and was happy with the experience. The technician arrived on time, checked the system carefully, and explained what needed to be done. The repair was completed efficiently, and everything has been working well since. Good service and friendly staff.

  Lauren B.★★★★★

• Had a wonderful experience with Chris today! He came over to check out the A/C on my new home today and he helped give me a lot of ease to my anxiety that I was about to have a big bill to add on to my new home purchase. He walked me though some ways to check the unit myself to make sure it was working, and he pointed out a simple fix that may have solved my problem with little hassle. He was incredibly kind and patient with me and I'd use him going forward with any future HVAC services needed.

  Trey F.★★★★★

• My air had been out a little over two weeks. I called Chris and came out the same day. He was very professional and wasn't looking to make up a problem for extra money. He came out at 9pm had my air conditioning back running by 9:20pm. Know what he is doing and will explain what caused the problem. Highly recommend 💯 Thanks again Chris!

  Bruce K.★★★★★

• I purchased a multi-year maintenance package under the assurance that it would not expire. However, the company has since become unresponsive, and I’ve received no support despite repeated attempts to follow up. This has been an extremely disappointing and frustrating experience.

  Sunny G.★★★★★

• Chris came out just 2 hours after my initial service request(This was around 8PM btw). Truly appreciate his thoroughness in the work he performs as well as his sense of urgency.

  Junjie L.★★★★★

• Chris is unbelievable. Do yourself a favor and call him whenever you have AC issues. He was prompt, professional, honest, and did an amazing job for us. I can’t say enough about how impressed we were.

  Byron W.★★★★★

• We had an amazing experience with Choice Air today fixing the AC unit for our elderly neighbor. Same day service. Incredible for a Holiday Weekend. The technician, Chris was extremely knowledgeable and helpful and was able to locate and fix the short within 30 minutes. Will definitely be using Choice Air for future HVAC needs. Thank you Choice Air!

  Jeremy M.★★★★★

• Chris was amazing ! He was prompt in responding and came over to check my unit in no time. He did explain what the issue was, what could have caused it and what can be done to avoid it in future. Highly recommend him !

  Chaitanya V.★★★★★

• Do not use Choice Air Care. They don't know how to run a business. 6 years ago, for a couple years, I had great experience. But ever since Chip left, the business has gone downhill. DO NOT RECOMMEND. Read on for details... You cannot get anyone to answer the phone. Their voicemail box is full, so you can't leave a message. It gives you the option of sending someone an SMS, which doesn't work. No one calls back. This last service call my A/C went out. Managed to get Chris to answer and he put me on the schedule for 9-12 the next morning. No one showed up! No one called! I couldn't leave a voicemail. I finally sent an angry email at 9pm that night saying I was stood up. Chris texted me and said he would be there the next day - first stop, 9-12. Showed up late. Too hurried to even talk. Claims he switched out a starter (which they supposedly replaced a couple years ago). 30 minutes after he left, A/C stopped working. Then he said, can't get you in tomorrow (friday) but I have you FIRST on the schedule Saturday morning 9-12. Again - NO SHOW. I had to text at 1pm to say no one showed up. Chris claimed some mix up with scheduling jobs and getting the wrong size unit - he would take care of it personally Monday and would see me 9-12 - first stop. Monday rolls around - he's not there by 10, so I call. He claims he's in line at the store getting parts. Be here soon. An hour later we text again, and he claims he has his truck loaded, but needs to drop off parts at another job, then the office, then will text on his way to my house. at 12:11pm that Monday was the last I heard from him. He GHOSTED ME. They stood me up THREE TIMES. (fool me once, shame on you, fool me three times, shame on me, I guess). I finally Monday night called another company. They gave me a 10am-Noon slot the next morning. Showed up 30 minutes early. Fixed it without replacing my entire unit. They know how to run a company. Chris and Choice Air Care DO NOT. AVOID them for your own sanity (and wallet).

  Richard E.★★★★★

• We scheduled an appointment and no one ever showed up so we rescheduled for the next day and it took 10 hours to even get a response from the tech. This is bad business.

  Lorenzo R.★★★★★

• Chris & Choice Air Care are awesome! You have A/C problems in this Texas heat, call Chris. Made an appointment; Chris showed up when he said he would, texted me to let me know how far away he was from my house & fixed my issue in I’d say 20 minutes…and did this at 10pm at night! No question who I call the next time I have issues.

  Tina S.★★★★★

• If you have all the time in world and need simple service maybe and that maybe call them Technician was ontime he checked everything and said I may need new coil he'll talk to Chris and get back with me ,he never did ,called their office 4 time, sent them email twice 3 days later still no answer I think if it something simple they can fix when and if they show up they'll do it if not good luck getting hold of Chris or someone knowledgeable I understand all trade are short staff but communication is key here and that's what they are lacking. Already called another company they'll show up tomorrow and I'm moving on I hate to leave them 2 star but they left me no choice.

  omid B.★★★★★

• Chris came and got our AC up and running on a late Sunday evening call. He saved me from the wrath of wife in our 90 degree home. Chris was honest and educated me on the system I had and what had gone wrong. I will never use another HVAC company. If you're looking for someone reliable and honest then look no further.

  Will K.★★★★★

• We called on Saturday evening when one of our units stopped working. They booked a technician the next day. (I called 3 other companies and they all had 3 day wait). Technician arrived in the time window, he was respectful and knowledgeable. He had to spend longer than expected time in the hot attic in Texas summer. Overall a job well done.

  Pradeep H.★★★★★

• We had tried to get Choice Air to come and repair an issue with our AC unit. They had given a window of 3 hours on Day 1. The technician did not show up even after 3 hours past the window that was given. The reason that was given was the technician had to spend extra time on a previous appointment. We had to cancel and rebook for Day 2. It was the same issue on Day 2. The technician did not show up even after 4 hours past the given window time. After multiple attempts, we were able to communicate with the technician. The reason that was given was he had fix an issue that was not mentioned in the ticket. He communicated that he was going to come within 35 mins multiple times and did not show up. This is unacceptable and I am not going to work with them again.

  Seshu P.★★★★★

• So first time just needing regular ac Check window was from 10-2 stayed home to make sure they could show up and get in . Called them 230 said just running behind then waited until 6 . NO call nonshow very unprofessional when other make appointments it’s proper to either cancel or say your busy .

  Eric J.★★★★★

• I waited for all day. My appointment was 11:00-3:00pm 4hours window but no one showed up. I called the company so many times, they said they are coming but they didn’t come! So frustrated with this company. Do not use this company. Please.

  공유미★★★★★

• Mixed bag using Choice Air Care from my experience. First the good: Work was good quality at a decent price. The technicians are knowledgeable and do quality work in a reasonable time frame once they get there. For the bad: We coordinated with Choice to replace our system as it was an older system and repairing it wasn't going to be the right decision. Our install date was pushed back multiple times. One I was OK with as it was for the health of the install crew, but the other times we were notified the morning of the scheduled install date, some of them only as a result of my concerns and calling them to confirm the install would actually happen that day. The issues didn't end with scheduling though. We set up financing through them and it was supposed to be done at a 0% interest for a few months and we were going to get it paid off in that time frame. When they submitted everything to the credit card company though they ignored what we had requested and used a different promotion that started charging interest immediately. If their coordination and communication were better then this review would have a different result. I hope others didn't have this experience and mine was a result of the seasonal rush due to needing this in the height of Texas summer.

  J W.★★★★★

• Problem: Two a/c with 2 different problems. One not cooling and one dripping to the overflow. Neither issue was fix on the first trip out but did return after I called again and all the issues seem to be ok now. Said their work was guarantee and that there was no charge to resolve the issues. Very happy that they did stand behind their work.

  Ccricket★★★★★

• Scheduled a tech to look at our A/C, but when he arrived I was told that it was "normal" for my A/C to run non-stop for 5+ hours in the evening without even looking at my system. He spent a couple minutes explaining why it was normal and then left. I called Air Repair Pros for a second opinion. Turns out the compressor in my unit was going bad. I had them replace the compressor and our A/C works great again, nice and cold, *very* noticeable difference. My Nest history (img attached) is additional evidence that the repair was needed; you can see the daily running hours drop from 17h+ to 10h+. I'm sure there are more thorough techs, and maybe my guy just had a long day before showing up, but based on my personal experience I would not recommend Choice Air Care.

  Caleb★★★★★

• My AC went out tonight, and I called Choice Air after hours. They came out within 30 minutes and had the problem diagnosed and resolved in 15 minutes. I would recommend them to any of my friends and family!!!!

  RD★★★★★

• Choice Air Care is the best for your air conditioning needs, Highly recommend! This company provided excellent service and was responsive. After comparing prices with other companies, Choice Air Care was the most reasonable! Chris and his team did an amazing and professional job! Thank you!

  Pedro B.★★★★★

• Choice Air care staff were able to get my a/c back up and running in just a few minutes. Highly recommend them.

  Bryan B.★★★★★

• Talked to Chris on Thursday and we was very informative and professional. My house had a 25 year old ac system leaking r22 which is super expensive. As our house got to 90 degrees called to get a new system Thursday. He got us a great system at a very affordable payment and was out the next day. Both Chris and the installers were very quick clean professional and informative. Would definitely recommend them.

  eric S.★★★★★

• There was a problem during the startup to the cooling system. Chris, the owner, came out and found that the coolant in my two year old system that he installed was missing. He added some and said he would be by in a few days to check. He never returned and within two days the AC did not work again. It has been 5 days with the temperatures in the house in the 80s. I have tried to contact him via the phone # and with e-mail but he has not responded. I am moving on.

  Allen L.★★★★★

• We have used this place since we moved to Frisco, back in 2018. We had them out last fall to do Fall service with no problem. When we tried to book the spring service every time my wife called the phone was not answered and it rolled to voice mail and it said voice mail is full. Finally I got through and we schedule something. They were suppose to come between 8-11 and never showed up nor called. I finally got a text at 6:15 apologizing and offering to come then. I did not respond. If you were going to miss then at least call and tell me. Good thing I moved on with some other stuff that needed to get done. I was surprised and disappointed. The only think I can think is there has been a change in ownership.

  Patrick R.★★★★★

• Chris was very helpful initially. I purchased an outdoor HVAC unit for over $4000 with the promise that an an integral indoor part would also be replaced and that maintenance return was included. 6 months later no one will respond to my calls or emails and the part replacement and spring maintenance has still not happened. Do not do business with Choice Air Care! Another week has passed and another promise unkept! No call. No response. No honor of paid in full contract.

  Elnora★★★★★

• My technician, Michael was prompt, professional and very thorough. Additionally, he had a great sense of humor which was welcomed during the pandemic. Choice Air is fortunate to have him representing them .

  Jerry H.★★★★★

• Having to invest in a new a/c unit isn’t exactly a fun purchase, however, when you feel like the diagnosis is accurate, the price is fair and your technician is knowledgeable, honest, & not sales-y, it makes the process much easier. Also, the work was completed in less time than i was originally told......always a plus. I would definitely recommend this company!

  Julie D.★★★★★

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About Frisco

Sources: U.S. Census Bureau. NOAA U.S. Climate Normals 1991-2020.