Compass Air Services

In Compass Air Services' own words

For something as important as keeping your home cool, you’re gonna need the pros. That’s where our air conditioning and heating technicians come in.

Trade

HVAC contractor

Business address

100 E Felix St Ste 190, Fort Worth, TX 76115

Telephone

(817) 628-0030

Website

compassairservice.com

Hours

• MondayOpen 24 Hours
• TuesdayOpen 24 Hours
• WednesdayOpen 24 Hours
• ThursdayOpen 24 Hours
• FridayOpen 24 Hours
• SaturdayOpen 24 Hours
• SundayOpen 24 Hours

From the business's Google listing, checked Oct 2026

Register

TX register

Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the state board.

Google Reviews

4.1 ★★★★★ (59)

• They installed my Trane AC unit and come out once a year to clear the drain line so it runs well. I can highly recommend them.

  Mary P.★★★★★

• Best AC service ever! The owner is very kind and has helped me with anything I have needed. Would recommend!

  Emma P.★★★★★

• Be sure when you get a new A/C and furnace from Compass to register it yourself , especially if Champion/York equipment. The receipt Compass gives us 5/19/2020 says 10 year parts and 2 year labor warrantee. But you have no warranties unless it is registered. They don’t tell you that they do not register the work that they do. the receipt implies that the warrantee is in effect. champion gives 90 days for the equipment to be registered. We do not get our Service from Compass.

  STEPHEN C.★★★★★

• Love this company! Amazing!

  Emma P.★★★★★

• subpar service, unprofessional, rude and unhelpful customer service. Very disappointing experience overall.

  Ashmita K.★★★★★

• **Review after installing a Trane HVAC : - I should have read former reviews from Yelp/Google and picked up the red flags about the rude and disrespectful behavior of the guy picking up calls. Although the initial installation of Trane XR basic HVAC system by Compass Air went ok, my experience quickly soured. After just 4 months, the air conditioner stopped working, and despite reaching out to Compass Air for assistance, I received no response. I had to call a local HVAC technician to resolve the issue. Then, after 7 months, it broke again. This time, in winter, The furnace does not start. I again had to call my local technician to diagnose the furnace. He said the system installed was defective and he will charge additional if he were to fix. He advised me to reach out to the dealer who installed it. It turned out the installed furnace wasn't even tested while it was installed in Summer. I don't blame them for defective unit installation, part of the blame applies to me as well, I did not bother testing furnace after installation in summer trusting the installer, neither did I research about the company more. New system has failed 2 times in less than a year. It is still not working. At this point, I no longer trust Compass Air to provide reliable service let alone respond to service calls. The experience has soured, and it seems like once the HVAC system is installed, you are on your own. There was no quality control let alone any followups after installation. I wasted my 10,200$ for the defective Trane XR Hvac unit. At this point all I have is regrets because I rejected multiple lower quotes for new hvac installation considering situation like this but my fear transpired quickly into reality. I had observed red flags with this company, not picking up calls, rude disrespectful guy picking up call, no follow ups, no quality control after installation, not replying to voice message, texts but I ignored all, now all I have is regrets. They claim one year of service after installation but good luck if they reply back if at all fix the issue. I am stuck with the broken furnace the very first time I turned it ON in winter. I reached out to Trane directly if they can help me with the defective Unit, but Trane did not offer any help and advised me to reach out to dealer. If anyone is considering installing an HVAC system with Compass Air, I would advise caution based on my experience. The installation of my unit was problematic, as it turned out to be defective. This issue caused delays and additional frustration, and resolving it is becoming nightmare. I suggest thoroughly researching their customer service, paying attention to calls, pay attention "if the guy who picks up call is rude & disrespectful or not" and support options before moving forward, as issues with installation can sometimes be more complex than expected. Also check reviews and potentially get a second opinion on the equipment before committing to any HVAC installation. The person who picks up calls is extremely disrespectful and rude, I wasn't even allowed to explain the situation and within a minute he threatened to hang up call the reason was because mid winter i called Trane for help because they did not pick up my call. Here’s my star rating breakdown for Compass Air : **Trust:** ☆☆☆☆☆ (0/5) **Follow-up:** ☆☆☆☆☆ (0/5) **Quality Control: ☆☆☆☆☆ (0/5) **Service:** ★☆☆☆☆ (0/5) **Picking up calls:** ★☆☆☆☆ (1/5) **Replying to voicemail/message:** ☆☆☆☆☆ (0/5) **Price:** ★☆☆☆☆ (1/5) **Acountability** ★☆☆☆☆ (0/5)

  bishal A.★★★★★

• Have used Compass Air since 2004 when after another local company could not do the job right after 4 attempts. Mike and his guys have always been there when needed and repaired or replaced issues with my a/c in a timely matter. Highly recommend. Edit Review: It's now 2024 and I suppose that this company like many others do not repair units any longer, only want to sell new unit installs. Never any issues with my unit installed by CA except a couple of capacitors replaced. This year back in June it was not cooling as it should, a tec came out, said yep it may be 1+ lbs low on freon, but it is 11 years old and is too old to repair. Also anyway we do not charge units with R22 any longer, too expensive and hard to get. Total lie! The cost are practically the same as R410 and there are millions of pounds still on the market enough to last the next 10-15 years for R22 units. Can't trust anyone these days, so dropped to 1 star review for the lie and lack of service.

  wrathof D.★★★★★

• Look no further. Compass Air can be trusted to be honest, fair in pricing and committed to customer satisfaction. Special hats off to our service technician today “Sam”. He went above and beyond what was expected of him and the company to insure our AC system was repaired on the hottest day of the year so far. Thanks to the entire company for a job well done!

  Matt M.★★★★★

• Fix ac quick

  R H.★★★★★

• I called to get service and left multiple messages. No calls back. We paid them to install 2 new units. That was fine. It’s when an issue came up with warranty that the company was completely unable to get in touch with and unresponsive. I reached out to another company and needed to verify if Compass filed the warranty upon install. To which I was cussed out and told I was being rude for asking for verification. I got hung up on by the owner and told I would need my husband to call. For a simple call to just ask if the warranty was filed with Trane. Wow. Don’t use this company if you want good customer service. I’ve never experienced anything like what I just received. Then they called my husband and acted as though I was the one cussing them out. I even asked if we could start the conversation over to just have a SIMPLE question answered and he said “absolutely not, you are being so rude. Jesus. You can have your husband call if you need me to look anything up”. The hypocrisy is astounding and that’s all he would have needed to do and said he couldn’t do for me at any point. I guess I’m rude for calling another company is July with a broken AC when this company can’t follow through.

  JENNIFER Y.★★★★★

• They saved me last summer!! Shame on me for just now leaving a review. Compass installed a new Trane system for me that works like a dream, it's been about a year and no issues. They came as quick as they could in the middle of August, a very hardworking and talented crew. Highly recommend.

  Christine S.★★★★★

• Great reliable service .. Mike and his team do a great job and really care about their clients .. I would highly recommend them .. thank you

  J G.★★★★★

• Just wanted to review Compass Air and wanted to let anyone who reads this to know that my new A/C and Heating System Installation went flawless yesterday. Mike and his installation team were prompt, professional, courteous and paid attention to detail. Based on my experience with Compass Air I would recommend them to do your installation. When they finished with their work you could not even tell that they had been at my house. Mike thank you and please tell your installation team thank you for me. Good Job.

  Tina P.★★★★★

• The president of Compass Air is extremely rude and disrespectful. Do not use these guys. You will pay top dollar for a unit and it will not work.

  Smartie★★★★★

• Lane Pierce Had contacted them through Good Contractors List about a month ago about getting a new system installed. They were very helpful at first. Had someone out to inspect and give proposal. The problem came about a week later when I informed Mike that I would have to try and finance at least part of the system. He took my information and ran my credit. I know he did due to notification that I received via credit karma shortly after giving information. That was on a Monday…and was the last time I ever heard from Mike. Obviously I did not get approved, so, instead of having the professional courtesy to let me know this so that I could make other arrangements, he just decided that he was done with me. I waited until Thursday of that week and finally called his office. They said they he wasn’t there and they would have him call me back. Again, never heard from him again. Bad part is that he knew that we did not have a working AC unit on my house, and it was starting to get hot at this time of year. I guess they are really friendly as long as you’re giving them your business. If not, don’t want anything to do with you. Very unprofessional!

  hardline1310★★★★★

• XV18 lowered our electric bill by 40% over the last year! Their honesty and integrity was the most professional I have ever seen in this industry. I will continue to refer friends and family to Compass. It was refreshing to work with local professionals that understand the importance of delighting the customer!

  Michael L.★★★★★

• its Wednesday 10:18 am. the person driving the company truck that is on s fwy and felix really needs to slow down and not ride people's rear ends.please

  Juli M.★★★★★

• Wow, I thank Mike and his fantastic team for saving me from yet another week of no AC in this hot Texas heat!! Purchased the Trane XV18 and my house is cold now and I am so happy!! I would recommend Compass Air Services to everyone, we will be with Compass Air Services for a long time to come!! Compass Air Services will be installing insulation in our house in the very near future, which will help with the cost of electricity in addition to our new AC!!

  Lisa A.★★★★★

• Friendly,punctual,honest

  Frank R.★★★★★

• Exceptional experience from beginning to end. Drew, estimator/supervisor, honest, easy to work with, responsive. After install, while trying to test system, encountered electrical deficiencies in my wiring that needed resolved. Great guidance to get issue fixed by electrician. Compass Air was recommended to me by a trusted friend and I couldn’t be more pleased. Installed two units in a day, entire crew was professional and did all the little things well. Mike, the owner, worked with me to get the best deal possible. Don’t waste your time calling others, these folks are the best!

  rick M.★★★★★

• I had the team today at my home installing A/C units. They were on time, very careful, professional, educational, complete, and left absolutely nothing negatives I can possibly think or even create about. Drew, Sam and the crews were just amazing guys. Probably the far best company and people to work with. There are many outstanding companies here in North Dallas area. But this one experience with them made me a believer of their service the years to come. Thanks guys!!

  Don P.★★★★★

• Had to replace both AC and furnace. Compass Air was on time and very clean and professional. It helps to have the system financed...but better that the installation is done correctly. Compass Air did that.

  ted C.★★★★★

• Compass is the most professional and knowledgeable AC company out there. They’re always attentive to my questions and thoughts and respond quickly. They have now installed 2 units for me and their work is second to none. Drew and his crew are very friendly yet maintain high professionalism when installing and make sure every detail is done right. I’ll be a compass customer for life!

  J L.★★★★★

• Great service and they get to you really quick. I would recommend them to everyone!

  Vicki F.★★★★★

• We had a complete AC system installed on Monday, 9/14/2020. Installation was flawless, on time and professional. George, Alex and Ricardo (installation team) was knowledgeable, professional and with great manners. Drew Roden on 9/8/2020 provided estimate. He even double checked my system to make sure that I actually need one and provided his honest and expert recommendation. Due to Covid-19, TRANE unit was not available in whole country, Mike Prayor (Manager) worked diligently around the clock and secure on unit for me. The whole team at Compass Air is awesome. I will recommend them every time when some on need HVAC help.

  Krishnakant L.★★★★★

More HVAC contractors in Fort Worth

• D.T.M. Heating And Air ConditioningFort Worth, TX
• Fort Worth Air Conditioning Co. Inc.Fort Worth, TX
• Hawk Plumbing Heating & Air ConditioningFort Worth, TX
• L&S MechanicalFort Worth, TX
• Lambert HVACFort Worth, TX
• Mechanical of DFWFort Worth, TX

About Fort Worth

Sources: U.S. Census Bureau. NOAA U.S. Climate Normals 1991-2020.