Compass Air Services
HVAC contractor in Fort Worth, TX.
In Compass Air Services' own words
For something as important as keeping your home cool, you’re gonna need the pros. That’s where our air conditioning and heating technicians come in.
- Trade
- HVAC contractor
- Business address
- 100 E Felix St Ste 190, Fort Worth, TX 76115
- Telephone
- (817) 628-0030
- Website
- compassairservice.com
- Hours
-
- MondayOpen 24 Hours
- TuesdayOpen 24 Hours
- WednesdayOpen 24 Hours
- ThursdayOpen 24 Hours
- FridayOpen 24 Hours
- SaturdayOpen 24 Hours
- SundayOpen 24 Hours
From the business's Google listing, checked Oct 2026
- Register
- TX register
Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the state board.
Google Reviews
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They installed my Trane AC unit and come out once a year to clear the drain line so it runs well. I can highly recommend them.
Mary P.
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Best AC service ever! The owner is very kind and has helped me with anything I have needed. Would recommend!
Emma P.
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Be sure when you get a new A/C and furnace from Compass to register it yourself , especially if Champion/York equipment. The receipt Compass gives us 5/19/2020 says 10 year parts and 2 year labor warrantee. But you have no warranties unless it is registered. They don’t tell you that they do not register the work that they do. the receipt implies that the warrantee is in effect. champion gives 90 days for the equipment to be registered. We do not get our Service from Compass.
STEPHEN C.
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Love this company! Amazing!
Emma P.
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subpar service, unprofessional, rude and unhelpful customer service. Very disappointing experience overall.
Ashmita K.
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**Review after installing a Trane HVAC : - I should have read former reviews from Yelp/Google and picked up the red flags about the rude and disrespectful behavior of the guy picking up calls. Although the initial installation of Trane XR basic HVAC system by Compass Air went ok, my experience quickly soured. After just 4 months, the air conditioner stopped working, and despite reaching out to Compass Air for assistance, I received no response. I had to call a local HVAC technician to resolve the issue. Then, after 7 months, it broke again. This time, in winter, The furnace does not start. I again had to call my local technician to diagnose the furnace. He said the system installed was defective and he will charge additional if he were to fix. He advised me to reach out to the dealer who installed it. It turned out the installed furnace wasn't even tested while it was installed in Summer. I don't blame them for defective unit installation, part of the blame applies to me as well, I did not bother testing furnace after installation in summer trusting the installer, neither did I research about the company more. New system has failed 2 times in less than a year. It is still not working. At this point, I no longer trust Compass Air to provide reliable service let alone respond to service calls. The experience has soured, and it seems like once the HVAC system is installed, you are on your own. There was no quality control let alone any followups after installation. I wasted my 10,200$ for the defective Trane XR Hvac unit. At this point all I have is regrets because I rejected multiple lower quotes for new hvac installation considering situation like this but my fear transpired quickly into reality. I had observed red flags with this company, not picking up calls, rude disrespectful guy picking up call, no follow ups, no quality control after installation, not replying to voice message, texts but I ignored all, now all I have is regrets. They claim one year of service after installation but good luck if they reply back if at all fix the issue. I am stuck with the broken furnace the very first time I turned it ON in winter. I reached out to Trane directly if they can help me with the defective Unit, but Trane did not offer any help and advised me to reach out to dealer. If anyone is considering installing an HVAC system with Compass Air, I would advise caution based on my experience. The installation of my unit was problematic, as it turned out to be defective. This issue caused delays and additional frustration, and resolving it is becoming nightmare. I suggest thoroughly researching their customer service, paying attention to calls, pay attention "if the guy who picks up call is rude & disrespectful or not" and support options before moving forward, as issues with installation can sometimes be more complex than expected. Also check reviews and potentially get a second opinion on the equipment before committing to any HVAC installation. The person who picks up calls is extremely disrespectful and rude, I wasn't even allowed to explain the situation and within a minute he threatened to hang up call the reason was because mid winter i called Trane for help because they did not pick up my call. Here’s my star rating breakdown for Compass Air : **Trust:** ☆☆☆☆☆ (0/5) **Follow-up:** ☆☆☆☆☆ (0/5) **Quality Control: ☆☆☆☆☆ (0/5) **Service:** ★☆☆☆☆ (0/5) **Picking up calls:** ★☆☆☆☆ (1/5) **Replying to voicemail/message:** ☆☆☆☆☆ (0/5) **Price:** ★☆☆☆☆ (1/5) **Acountability** ★☆☆☆☆ (0/5)
bishal A.
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Have used Compass Air since 2004 when after another local company could not do the job right after 4 attempts. Mike and his guys have always been there when needed and repaired or replaced issues with my a/c in a timely matter. Highly recommend. Edit Review: It's now 2024 and I suppose that this company like many others do not repair units any longer, only want to sell new unit installs. Never any issues with my unit installed by CA except a couple of capacitors replaced. This year back in June it was not cooling as it should, a tec came out, said yep it may be 1+ lbs low on freon, but it is 11 years old and is too old to repair. Also anyway we do not charge units with R22 any longer, too expensive and hard to get. Total lie! The cost are practically the same as R410 and there are millions of pounds still on the market enough to last the next 10-15 years for R22 units. Can't trust anyone these days, so dropped to 1 star review for the lie and lack of service.
wrathof D.
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Look no further. Compass Air can be trusted to be honest, fair in pricing and committed to customer satisfaction. Special hats off to our service technician today “Sam”. He went above and beyond what was expected of him and the company to insure our AC system was repaired on the hottest day of the year so far. Thanks to the entire company for a job well done!
Matt M.
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Fix ac quick
R H.
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I called to get service and left multiple messages. No calls back. We paid them to install 2 new units. That was fine. It’s when an issue came up with warranty that the company was completely unable to get in touch with and unresponsive. I reached out to another company and needed to verify if Compass filed the warranty upon install. To which I was cussed out and told I was being rude for asking for verification. I got hung up on by the owner and told I would need my husband to call. For a simple call to just ask if the warranty was filed with Trane. Wow. Don’t use this company if you want good customer service. I’ve never experienced anything like what I just received. Then they called my husband and acted as though I was the one cussing them out. I even asked if we could start the conversation over to just have a SIMPLE question answered and he said “absolutely not, you are being so rude. Jesus. You can have your husband call if you need me to look anything up”. The hypocrisy is astounding and that’s all he would have needed to do and said he couldn’t do for me at any point. I guess I’m rude for calling another company is July with a broken AC when this company can’t follow through.
JENNIFER Y.
About Compass Air Services
Compass Air Services puts air conditioning and heating technicians at the center of its work. The company names AC repair, air-conditioning system work and preventative maintenance among its services in Fort Worth.
Compass Air Services on AC repair and maintenance
The company describes replacement or the addition of a heating and air-conditioning system as an investment. Its stated work includes AC repair and preventative maintenance, giving the page a clear view of both repair calls and ongoing system care. Compass Air Services also advertises financing options.
Its hours are open 24 hours every day of the week. That schedule sits alongside the company’s named air-conditioning, heating-system and maintenance work, rather than limiting contact to a standard weekday window.
Fort Worth heating and cooling conditions
In Fort Worth, electricity is the primary home-heating fuel for 67.8% of housing units in 2024, per the American Community Survey. NOAA normals for 1991-2020 give the city an average temperature of 66.3 degrees F, with an average high of 77.0 degrees F and average low of 55.6 degrees F.
Reviewers most often discuss air-conditioning installation, service calls and maintenance, with positive comments about repair speed and technician work alongside criticism of follow-up and communication.
What reviewers describe about Compass Air Services
The reviews cover both new-system work and later service needs. Several describe annual drain-line maintenance, replacement equipment and repair visits. Others raise concerns about reaching the company after installation and about warranty-related communication.
The company’s own stated services keep the focus on AC repair, air conditioning, maintenance and financing in Fort Worth.
Services, brands and warranty details come from the company's own website. Ratings, hours and reviews come from Google. Town figures come from the US Census and NOAA.
More HVAC contractors in Fort Worth
About Fort Worth
| Population | 1,028,117 (2025) |
|---|---|
| County | Tarrant County |
| Average yearly snowfall | 0.7 inches |
| Heating degree days | 2,266 |
| Most common heating fuel | Electricity |
Sources: U.S. Census Bureau. NOAA U.S. Climate Normals 1991-2020.