Conestogo Mechanical Inc

In Conestogo Mechanical Inc's own words

Mechanical Construction, HVACR and Plumbing Service, Sheet Metal and Fabrication

Trade

HVAC contractor

Business address

50 Dumart Pl, Kitchener, ON N2K 3C7, Canada

Telephone

(519) 579-6740

Website

conestogomech.com

Hours

• MondayOpen 24 Hours
• TuesdayOpen 24 Hours
• WednesdayOpen 24 Hours
• ThursdayOpen 24 Hours
• FridayOpen 24 Hours
• SaturdayOpen 24 Hours
• SundayOpen 24 Hours

From the business's Google listing, checked Oct 2026

Register

ON register

Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the provincial licensing body.

Google Reviews

3.9 ★★★★★ (34)

• Recently, Conestogo subcontracted a job on our neighbors yard. They showed up with the second company. Did not ask permission to use our property. Destroyed our yard and then attempted to bully us into their not taking responsibility for the tresspass and damage. Only once we lodged complaints and made a negative Google review did they offer to fix what they destroyed on us. I now have my property almost restored to what it was before the incident.. I am thankful for that. We got it fixed, because of a negative Google review, not because it was the right thing to do. Treat homeowners better out of the gate, maybe you won't get negative reviews.

  Christina -.★★★★★

• Very happy with the customer service and work done by Conestoga Mechanical. Professional and timely.

  Mike J.★★★★★

• It has been over a week that l contacted Conestoga with an issue with my air conditioning. I informed them that they had installed my furnace and air conditioning years ago and l had them service it over many years. When l called back l was told l was in the que. Been over week. It has become painfully obvious they have no intention of resolving this issue. What l do not understand if they do not want to deal in service calls to the public let the people know. Ken F

  Ken F.★★★★★

• I would not use. I tried to schedule a service call with them. First they said they would call me back. That did not happen. When I called them back to try once again to schedule a service call, I was denied service saying to call someone else saying it would be weeks before they could see me. All that was said once I told them it was a residential home. Have fun do not call Conestoga Mechanical.

  bryce B.★★★★★

• Very disappointing experience, for 40 mi ns of work, billed Mr for 10 hrs. The job was done badly, everything is leaking, on my request to fix their own job, they refused saying it's not their problem. Very unprofessional

  Natalia P.★★★★★

• Close to dark, and likely having worked all that day, a kind man stopped in a C.M. truck to assist me whilst my hood was open on the roadside. Very commendable.

  Timothy's T.★★★★★

• Excellent experience working with Conestogo Mechanical. George and the top notch trades people were great to deal with. The job was well managed, communication was on point from inception through to close out. Highly recommend Conestogo Mechanical as the top mechanical contractor in the area for commercial installations.

  Jon F.★★★★★

• Rude and overpriced. Costs minimum $200 for them to just come out! Had a bad experience and the manager (Ben) was very condescending. He said "Well i dont have a time machine, so i cant go back in time" in response to my complaint... Unprofessional.

  santucci5★★★★★

• My AC was acting up and I called CM for service. Ben, the service manager, was incredibly helpful and sent a tech out very quickly. The Tech, Dwayne, did a first class job of explaining the issue to me, and repairing the AC. I would absolutely recommend CM and will use them again.

  Kyle B.★★★★★

• Had an issue but after discussion with Ben it was very quickly resolved.

  Christopher K.★★★★★

• Terrible customer service, in particular from Christie. The tech that was dispatched out was excellent to deal with on the phone, although they never showed up due to the high demand In other calls. I won’t bother calling Conestogo mechanical again.

  Michelle H.★★★★★

• They didn't show up to do the work as scheduled.

  Andrew S.★★★★★

• My sink and toilet got clogged and I needed an after-hours service. I called at 3:00pm and the tech arrived by 4:30pm. The plumber was friendly, responsive, very professional and very efficient at solving the issue.

  Ben S.★★★★★

• Excellent experience with Mark and Terryn on August 25th. They came out to fix a leak in the bathroom ceiling in my condo and really went above and beyond. Not only did they do a really professional job identifying and fixing the source of the leak, but they were also very proactive in applying a seal around areas of potential future issues.

  Nickolas G.★★★★★

• Very friendly

  Chris S.★★★★★

• My dealings personally were stellar in NY case furnaces were being replaced in my condo building it was the expense of the property management as it was theirs to replace considering the furnace units were close to 30 plus years old First visit they can and measured the area Following Monday they were in at 8am and Doug was the gentleman that removed the old one, and installed the new one, following day the exterior portion was executed by Christopher, and Doug was there to assist with lifting etc, My dealings with Doug and Chris was a pleasure they were personable and diligent I was completely satisfied a job well done. Another firm did the electrical, and once that was installed, Chris came back in to my unit and sjowe my how to use the temperature gauge I later setup up the time and day but it was simple to use So in short a 5 star experience! Thank-you for everything Leslie

  THE W.★★★★★

• Very good company and reasonable price; you cannot ask for more. They are also very helpful and always responsive especially Brad. Highly recommend them and will definitely contact them for next project

  Matt K.★★★★★

• ----- UPDATE: Monday, Sept. 13, 2018, to 1 out of 5 stars ----- This morning at 9:00am I've received a call from Ben, a manager from Conestogo Mech. who in short (and I will update this review later in the day) informed me that while I was specifically told and promised that "NO CHARGE / NO BILL will be sent to me due to the issue being part of the building common elements", I will have to pay for the bill or take it up with my building management. I then asked him how I can trust anything that an employee of Conestogo Mechanical Employee says; if when they say one thing, and something else happens, or when I'm promised one thing, and another thing is done? I also informed him that by definition if you say one thing and do another and then claim you were never told that that's called lying, to which he insisted that they don't lie and that they are not lying to customers. I'll be adding more details of the full interaction so you can be your own judge. Ben accused me of phoning Nathan without permission multiple times on the day of the service, and more recently to follow-up and so-called berating him, after Nathan had personally provided me with his own cell number, and after we had a great conversation on Sept. 1st as can be seen below. Furthermore, Ben took issue with the fact that I called out their office staff for escalating a conversation over the phone and becoming hostile during the call while trying to provide them with the background of the situation. And when asked why they are becoming hostile and escalating, they became even more hostile, so I asked them to have a Manager or Nathan call me back and ended the call, and now we're back to today's experience. ----- UPDATE: Monday, Sept. 1, 2018 to 5 out of 5 stars ----- I had the pleasure of speaking to Nathan at Conestoga, a manager, who ended up calling me on Friday after my interaction/experience that I initially reviewed below. Nathan showed empathy by listening and understanding. Furthermore, he went above and beyond to make things right. He also acknowledged that the original interaction was not the standard they expect or provide on a regular basis. I'd like to thank Nathan for taking the time to call me back and not wait until after the long weekend to do so, as initially I was told would happen. I OFFERED, I was NOT asked to change my review. Any organization that so clearly cares when a customer has a negative experience deserves to be highlighted! We all make mistakes, what matters is how we deal with the consequences! In Nathan's case, he handled it like a true professional! Thank you, and I'll be happy to give you my business again! ----- Original Review Friday, Aug. 31, 2018 to 1 out of 5 stars. ----- I called and booked to have someone look at a leak. I was informed that they were busy, but that they can book me for Thursday, Aug. 30 (yesterday). I left them the building manager's number (as they deal with our building already) and as a backup they had my cell phone just in case they couldn't get it, so I could come and open the unit up. Today is Friday, Aug. 31st, I called for an update and found out THEY NEVER SHOWED UP! I NEVER got a call to tell me they couldn't, and they never called at the end of Thursday, Aug. 30. I NEVER got a call on Friday, Aug. 31st. I had to call them at 1pm to find this out. I then get an apology and the excuse was "we were really busy". I was offered to rebook for next week, but with no garantee of what day, or time. When I asked how can I trust that booking if they booked me and never showed up, they just said we are sorry. This is just plain bad customer service, but even more so customer experience. Businesses build relationships based on trust. You make a mistake, you fix it, you don't offer another solution with no guarantees which further reduces the trust with the client. I'll be informing my condo board members of the experience and our building management team so they take that into consideration when dealing with the company.

  Shay L.★★★★★

• They left a snake end unattended in a unit adjacent to ours. It then broke into our apartment through our toilet and proceeded to leave our bathroom and flop around on our kitchen floor for minutes on end until we contacted our superintendent to get their attention and make it stop.

  Rolando B.★★★★★

• They did a rental tank removal and tankless installation job. When they removed the rental tank they scrap mixing valve which I had no idea what it was until I received the bill for it. The city charged me for the part because it wasn't returned. When I called Conestoga Mechanical they said I didn't show them the rental agreement. Well first I was not asked to show the agreement. Second if you know this part possibly a rental part which city could charge your customers if you don't return it why do you scrap without asking your customers. If you make a mistake please take the responsibility of your mistakes.

  Murat G.★★★★★

• I highly recommend Conestogo Mechanical. Specifically, Alex Reidt (Plumbing Service), who did work on each of my three bathrooms. He was professional, hardworking, and clearly had years of experience as he made very helpful recommendations. He was also patient with me as I did change my mind mid project and he worked hard until the work was done to my satisfaction.

  Crystal P.★★★★★

• I have had issues with my 33 year old Viessmann boiler shutting down for the last four days, and had a large local company coming and checking it out twice in four days. $570 later (one regular service call and one emergency call), I was told the problem was due to a module not working properly, and the cost of the part only was $1,800. Brad from Conestoga Mechanical took a look at my boiler and found that 1. the module in question was working perfectly fine, and 2. that the issue was an ignition plate not well calibered (which none of the two techs in the previous company even looked at). It took him less then one hour to fix my boiler; and it's now up and running flawlessly. I was very impressed how well Brad knew every component of my boiler; he looked at several parts that none of the other techs ever looked at. Conestogo won my business, and I highly recommend them!

  Eric J.★★★★★

• Thank you, thank you, thank you ... to everyone involved when I placed my frantic service call!! Dylan, you were so quick and efficient!! Much appreciated!!

  Jo-Anna K.★★★★★

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About Kitchener

Sources: Statistics Canada, 2021 Census. Environment and Climate Change Canada, Canadian Climate Normals 1981-2010.