Custom Assured Mechanical
HVAC contractor in Fort Wayne, IN.
In Custom Assured Mechanical's own words
Custom Assured Mechanical, Inc. is a family owned and operated company that specializes in the sale, installation, and service of Heating and Air Conditioning systems. Custom Assured started operations in 1998 and has grown over the years to come to reside in our current facility located on Independence Drive in Fort Wayne. We are a company that is big enough to offer an extensive lineup of services and products to meet any heating and cooling need you may have, yet small enough to offer you personal service. As our name implies we tailor jobs to meet the needs of our customers, whether they are residential, commercial, or new construction clients. We pledge prompt, professional, and personal service during as well as beyond the install.
- Trade
- HVAC contractor
- Business address
- 2630 Independence Dr, Fort Wayne, IN 46808
- Telephone
- (260) 496-8400
- Website
- customassured.com
- Hours
-
- Monday9:00 am - 4:00 pm
- Tuesday9:00 am - 4:00 pm
- Wednesday9:00 am - 4:00 pm
- Thursday9:00 am - 4:00 pm
- Friday9:00 am - 4:00 pm
- SaturdayClosed
- SundayClosed
From the business's Google listing, checked Oct 2026
- Register
- IN register
Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the state board.
Google Reviews
-
Jacob has served me furnace and AC for years now and does a great job!
Tom H.
-
Excellent work. Courteous staff in the office and in the field. Wholehearted endorsement and recommendation.
John R.
-
Another great experience with Customer Assured Mechanical. They installed the original unit 24 years ago in my parent’s home and always provided great service. I’m now the owner of the home and it was time for a new unit. Lance and Logan installed a new unit and they did a great job. Always friendly and efficient service. Very trustworthy!
K D.
-
Our family appreciates working with them so much since 2007! They are great with follow ups for yearly maintenance services to ensure our systems are cleaned and ready to work properly year after year!
Nicole S.
-
Okay these guys are just the best. Everytime I call in complete panic they are ALWAYS friendly and professional, they make it out to me first thing and are extremely fair in pricing. We are loyal customers for sure!
megan R.
-
Probably one of the most honest / reliable contractors in the area.
Matt M.
-
They were here when they said they would be. Friendly and professional. And they follow up on their work. I would recommend Custom Assured Mechanical, to anyone in need of their services.
Danniel W.
-
Jacob gets praise. He is such a kind gentleman. He always volunteers to turn on the basement lights so we dont have to make a trip by the furnance. And today he turned them off. He does a great job . We have the semi annual service so we see him at leasst twice a year. Thank you Jacob.
Bridget V.
-
Custom Assured Mechanical did an awesome job! They came out first thing this morning and had my AC fixed in no time. Fast, professional, and easy to work with. Highly recommend!
Roy S.
-
Had Logan out for my ac cleaning.He was very professional & polite. He told me all that he did . My ac unit is working fine. Logan is welcome back anytime.
Billi
About Custom Assured Mechanical
Custom Assured Mechanical sells, installs, and services heating and air-conditioning systems. The Fort Wayne HVAC contractor says it has operated since 1998 and works with residential, commercial, and new-construction customers.
Heating and cooling work at Custom Assured Mechanical
The company names air conditioning, heat pumps, repair work, routine maintenance, and emergency service among its work. It also offers Bryant heating and cooling products. Financing is available with approved credit, and the company says its sales carry a 100% satisfaction guarantee.
Reviewers most often mention punctual visits, courteous office and field staff, clear explanations during inspections, follow-up work, and maintenance visits. Some also describe long-term relationships with the company and work on furnace, air-conditioning, and replacement-unit jobs.
Its posted hours are 9:00 am to 4:00 pm Monday through Friday, with the weekend closed. Per the American Community Survey, utility gas heats 71% of Fort Wayne housing units in 2024.
Fort Wayne conditions and the company’s HVAC work
Fort Wayne’s 1991-2020 NOAA normals show a 50.4°F mean temperature, a 60.0°F average high, and a 40.7°F average low. The city has 6,113 heating degree days and 809 cooling degree days.
The business describes its work as tailored to the needs of each customer type, including installations as well as ongoing system service. That mix of sales, installation, maintenance, repair, and emergency service defines the company’s stated HVAC offering in Fort Wayne.
Services, brands and warranty details come from the company's own website. Ratings, hours and reviews come from Google. Town figures come from the US Census and NOAA.