Mechanical Control Solutions

In Mechanical Control Solutions' own words

Mechanical Control Solutions delivers trusted residential HVAC, plumbing, and electrical services across Albuquerque, NM, and nearby communities like Rio Rancho, North Valley, and Sandia Heights. From air conditioning repair and furnace installation to drain cleaning, panel upgrades, and smart thermostats, our licensed team ensures comfort, safety, and energy efficiency in every home. With decades of experience and a reputation for reliable service, we’re the go-to choice for homeowners seeking year-round system performance. Count on Mechanical Control Solutions for professional repairs, upgrades, and seasonal tune-ups tailored to your home. Schedule your service today.

Trade

HVAC contractor

Business address

4020 Vassar Dr NE, Albuquerque, NM 87107

Telephone

(505) 888-1616

Website

justcallace.com

Hours

• Monday8:00 am - 5:00 pm
• Tuesday8:00 am - 5:00 pm
• Wednesday8:00 am - 5:00 pm
• Thursday8:00 am - 5:00 pm
• Friday8:00 am - 5:00 pm
• Saturday10:00 am - 2:00 pm
• SundayClosed

From the business's Google listing, checked Oct 2026

Register

NM register

Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the state board.

Google Reviews

4.2 ★★★★★ (510)

• I have nothing but issues with this company. First off I had a new furnace installed and keep having issues with heating my home. They would send out a technician out every time I called to take care of the issue. Well every time they came out they said it was working fine. It would blow out cold air when it turned on and when it did warm up it was very little air flow. My room in the mornings was 66 degrees and so was my living room. Well it took for me to write a review about the company to catch someone’s attention. The person that contacted me was Nick Night said he would send out his specialist to come out and take a look. While he was here it looked at the furnace and said something about they didn’t program it to go into 2nd speed. Well he did something to it and it was blowing nice warm air but then he went on about how it would be good to install three more vents in my home to have more air flow. Well of course I had to pay for that. Why didn’t they say something about this before installing the furnace. Also he recommended an ecobee smart thermostat with a sensor to put in the living room so the thermostat could catch the temperature in there. Well I had already purchased this thermostat and he said we will reimburse you for the cost and install the ecobee. Well for awhile the air was coming out warm in my room but now it comes out cold again and takes time to warm up. My bed room and living room are still 66 degrees in the mornings. It warms up to 69 degrees around 10:00 am because it warms up outside. Well to me the ecobee didn’t make a difference in my home and neither did the installation of the vents. I think was they wanted to make more money off of me so they told me that the vents would be a good idea. I’m so tired of this company! I will never do business with them and I don’t recommend them to anyone unless you want nothing but issues. Now their customer service is horrible I have reached out to them about the furnace rebate so they could help with it. As of this time no one that I have reached out to has called me back. The people I have reached out to are Nick Night, the specialist Jason, and the office manager Laura and I have not received a single phone call. I know the rebate may not seem import them but it is to me. I live on a fixed income and I’m sure it would help me pay some of the loan I had to take out for their recommendation of the vents. Never ever again with company it sucks and doesn’t even deserve a star at all. Especially after paying almost over $9,000 dollars. 🤬🤬🤬🤬🤬

  Gloria G.★★★★★

• This is the worst company on the planet. I have nothing but issues with the furnace I had installed 4 years ago. I was told a part was failing but it had to fail in order to have the warranty cover it. Found out from another company that was untrue. Stay far away from mcs. I’m still paying on a broken heater. Worst decision I have ever made.

  Joyce G.★★★★★

• Your trucks flying down the highway at 90 mph . Gonna get someone killed and ur company sued

  Kaleb B.★★★★★

• Highly recommend these folks…. they stand by their work - they are knowledgeable - easy to get someone out in an emergency …. I won’t use anyone else for my HVAC needs!

  Robert M.★★★★★

• I called Ace (the new name) because we had a circuit breaker problem which took our our internet and security system. It was the early afternoon the day before the 3- day Labor Day holiday. I was hoping we could get it fixed before the weekend. Within the hour Steve was at our door. He was great! He got it all fixed, explained what had happened, and made sure everything was in good working order. He's professional, personable, and explained everything clearly. Steve is now our go-to guy for any problem we may have.

  Susan J.★★★★★

• Plugging into one of our outlets caused an AFCI circuit breaker for the area to trip. The call to Just Call Ace was responded to quickly. Within an hour, Steve showed up. After re-setting the circuit breaker, Steve checked the outlet that caused the trip. He identified the suspect as an adapter that was plugged into the outlet. He tested the outlet and saw that it was good. He also looked at each of the light bulbs (that were a string set) leading to the outlet. After looking at the light arrangements, Steve recommended readjusting the lights that were hanging along the wall closer and moving them closer to the outlet and plugging them directly into the outlet rather than use the suspected adapter. Steve was professional and amiable in discussing what was going on and answering questions thoroughly. I would recommend Just Call Ace (formerly known as Mechanical Control Solutions) and ask for Steve again.

  L J.★★★★★

• MCS/ACE quoted me $1500 to repair my house breaker and didnt fix it after 20 days, and kept telling me I had to wait another 11 days to get it repaired. If I went with these people, I would have been without power for THIRTY FULL DAYS. TLC fixed it for $615.65 (after tax). IN TWO HOURS. THATS 120 MINUTES FROM BROKEN TO FIXED. MCS couldnt even show up to their own appointments on time. DO NOT HIRE!! These brain cases first visited my home in 7/20 for a broken house breaker. That tech was two hours late to the appointment and didnt leave any notes, so they had to send a second tech on 7/21, who said our breaker needed to be repaired but it was ""rare"" and they had to order one. The office told us they'd call us once the part came in. Spoiler: they didnt call. Instead, I got stringed along, FOR TWENTY FULL DAYS. They even tried to sell me on some fantasy that a ""PNM Inspector"" needed to come out to my house to shut off the power for them. Oh and let's not forget the time during this whole interaction when the MCS office erroneously told PNM that we were doing a panel upgrade and then the office quoting us $10,000 more than our initial quote. Oh, but just kidding the panel upgrade isn’t required, that was just someone in the office screwing up talking to PNM. So that was nice. Anyways, from June 20th to August 8th, I was MISERABLE in my home with no power. The office kept stringing me along, telling me story after story about how they couldn't fix it yet. I called TLC at 1:30pm on August 8th. A tech arrived at 3:30pm. By 5:30pm, I had paid and EVERYTHING was fixed. TLC accomplished in JUST TWO HOURS what MCS/ACE COULDN'T SOLVE IN TWENTY FULL CALENDAR DAYS!! And on top of that, they tried to rip me off and charge me 220% of what TLC costs. DO NOT HIRE!

  Ashes A.★★★★★

• Daniel, Alfonso and Steve installed new ac/heating system. Very professional, job site cleaned up, works like a champ, good working crew, what you'd expect from a professional service, thanks ACE

  Dandi T.★★★★★

• Extremely disappointed. I've had my A\C maintained by MS for a long time and quality of customer service has gone down the toilet. Tech didn't show up to my appointment and they didn't even call back until the next day ....When the tech showed up, he just "checked" the unit and said everything was fine then my unit was not cooling 3 days after. I hate how businesses like this are very punctual when charging the customer but when it comes to fulfilling their part of the bargain, there's always excuses.......Don't take your business here. GO SOMEWHERE BETTER

  Ed C.★★★★★

• Truly terrible, whether they call themselves MCS or ACE Heating-Cooling, it's the same location on Vassar with the same horrible customer service. They are good at charging you, ZERO follow up at getting the job done. Save yourself the aggravation. There should be negative Stars for this company.

  KM A.★★★★★

• Dominic Chavez was very professional, kind and thourough. He finished timely and was done right. 5 star work.

  Mark M.★★★★★

• Dominic, jorge, and luis did an excellent job

  Mary C.★★★★★

• New Toilets. MCS did a great job installing new toilets in my home, they look great and no leaks. Santiago and Everett did a great job!

  Fran M.★★★★★

• My experience with Dominic Chavez was great. He took time to explain everything he did and how it tied Into the installation of the air conditioning unit. Cleaned up after his gob task. YOU Have a Great electrician

  Abelino M.★★★★★

• I’ll never do business with them again. I was given a 5 hour window for service between 8am-1pm. I explained that I had to be at work by 1:30, she said she would make a note to be one of the first calls they finally showed up at 12:50. I had to call in to work I missed a whole day of work. They don’t seem to care about customer service. This is all for a simple sink disconnect. Now I’m getting the same run around to have it reconnected. All based on a recommendation by Home Depot. Maybe they also need to consider some of the customer’s experiences and work with a new company. Never again

  Joshua G.★★★★★

• Worst company to do business with I regret ever choosing them. Laura is a horrible person. I wished I would have went with Duke City to do my HVAC install. They over charge for everything.

  Elmer C.★★★★★

• I called MCS to replace a water heater that failed after about 6.5 years of service. On the original order the installer wrote that it had a 7 year warranty, but turns out according to the SN it was only 6. MCS said they would honor the warranty the installer wrote, but I paid about $1700 all said and done. The exact model water heater they installed was $1100 at Home Depot. Allowing for about $200 in permitting and $300 in labor, I paid for every dime of their actual costs to install the new WH - they just didn't make a ton of profit on it. I got 2 other estimates both higher than this. I would think "honoring the warranty" would mean covering the cost of the WH, but no. The guys in the field were very professional and nice, but the office staff does not have their act together. I had to keep calling back when they said they would call me and never did. Also inspection had to be done twice, to comply with a code they missed the first time. Start to finish it was about 3 MONTHS from when my WH failed until the new one was inspected. Largely due to delays at the MCS office.

  Mike D.★★★★★

• Thank you to Diego for helping me and providing good service. 🙂

  Marissa★★★★★

• **WARNING** The work these guys do on new installs for Home Depot is backed by 1 year only on their work. Affordable Service Plumbing Heating Air Conditioning and Electric offers 5 years for example. These guys use inexperienced or dishonest technicians. They are booked out months when others can see you in weeks or days. They did not honor their warranty on my unit they installed for 14k. Research thoroughly and don't have an AC unit installed through Home Depot. Mine is two years in and leaking because they didn't braise the housing correctly. I had to pay Affordable Service to come and do it right. They also misdiagnosed the first year so they wouldn't have to honor their warranty. Don't believe all the positive reviews. They told me to leave them one which I did initially, but they do poor quality work and charge what others charge.

  LifeRx★★★★★

• A $27,000.00 dollar protect that was set up for installation 30 days out. Week before installation did not hear to confirm what time of arrival knowing I had to get a hotel and spend $360 for this. Tried to reach out to sales rep Kevin Bobick the Wednesday before no response. Called directly to the on company on 06/21 for them to tell me that they will not make it on 06/24 due to the power company not able to come and update the power box. So 4 weeks to get this set up and the worst customer service. Monday 06/24 called to cancel the contract for split units and stated this customer service with an investment of this price is unacceptable and I do not want to move forward. (Kevin) the rep stated that I did not reach out. Had to forward the text I sent. Over all made it look like this was my issue. Kept on defending his great over customer service. Some words of advice! 1 don't argue with the customer that is paying you for the business your providing to gain profit. 2 Customer Service is the key to making that profit. No Capital no success. Your loss, but to another company that will deliver.

  Heidi R.★★★★★

• The estimate guy came twice and took pictures of the unit went back and forth with his supervisor and gave me an estimate I paid in full on may 8th 2024 to proceed with the installation after paid in full he says it will be another 3 and half’s weeks till installment date I said ok ,installment date comes and right away they say the can’t do it and will cost additional 2k and offered me a refund in which I still haven’t got a week and half later. No answer from the main line 888-1616 hard people to get ahold of I tried calling for hours to get my money back so I can start to get a unit on my place but no response yet

  Aristotle J.★★★★★

• MCS was the best customer service I’ve had in ABQ. The installation of my water heater which the company picked up at Home Depot for me is so nice and he did an amazing job. Excellent service and I highly recommend Seniors like myself to call MCS. From Mrs Glauner

  Cheryl G.★★★★★

• Update: 3 years later the unit I’m paying 15,000 is causing nothing but problems. The company tells me it’s because the new units are made poorly and aren’t expected to last as long as the old heavy duty one I replaced. Last night (Christmas Eve) my unit wouldn’t heat. This is the third time in as many months that something has happened to the dang thing. I tried to call the emergency line to put in for a call to come check it but they forgot to forward their calls today. (Go figure). So you just sit on hold listening to elevator music. I wouldn’t recommend this company to my worst enemy. Stay away far far away. Miguel and Daniel were awesome they called when they left Albuquerque and arrived when they said they would. They installed my new ac and heater and water heater in less than 6 hours. They hauled all the trash and old units away and I didn’t have to worry about anything. I highly recommend mcs.

  Joyce G.★★★★★

• Got HVAC installed about 2 yrs ago by MCS. Heater went out 5 days ago. I left 2 messages & marked them urgent. NO response. Husband called them, guy came out, was there about 20 minutes & charged us $160 but it did not solve the issue. (Discovered that we no longer have a warranty). Called an electrician, he diagnosed some stuff (don't want to say what just yet incase we have legal case). Let's just say we could've had a catastrophic event. I do not recommend using this company at all.

  Sonya E.★★★★★

• These guys showed up on time, diagnosed the problem correctly, but refused to fix it, because someone else had caused it.

  D B.★★★★★

• MCS came out for a heater system startup on short notice and their technician Diego was very professional and knowledgeable. Price was excellent too. Thanks again!

  Damien G.★★★★★

• Would give 0 stars if possible. This company use to be fast, responsive, reliable and honest. It is now under new management and I can not say that it holds those values any longer. Had made an appointment for a repair with this company and waited for them to arrive, no show and no call for an update. Called them myself and was told they would arrive later that evening. They arrived late and could not do any repairs due to the parts store was closed. Then was charged over 100 dollars for a visit that took 10 mintues. Why come to an appointment for a repair when you won't be repairing the appliance? I do not recommend this company to anyone, I recommend you take your business else where. They seem to be understaffed. They will come on here asking me to call them with my experience and concerns. But their call center and customer service is horrible as well. You are lucky if they pick up the phone or get a call back.

  Lena P.★★★★★

• This company has just been so unresponsive as promised to my needs. All I ask is for the product and work I paid for to be done correctly. They make appts. which I take time off from work and no one shows up or calls, then I get the run around. So DISGUSTED with this company. I so regret choosing them to install my refrigerated air system. Issues are constant. I would never refer this company. Nothing but excuses!

  GRACE F.★★★★★

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