White Polar HVAC Company New Mexico

HVAC contractor in Albuquerque, NM.

In White Polar HVAC Company New Mexico's own words

Mechanical Professional ✅ Licensed & Insured ✅ Fast Emergency AC Repair in Albuquerque ✅ Affordable & Energy-Efficient Air Conditioning Installation ✅ Plumbing & Electrical Services for Homes & Businesses 📞 Call Now for a Free Estimate: (505) 305-8573 🌐whitepolar_org Our Services ABQ 505 1. Air Conditioning Repair & Emergency HVAC Services ✅ Emergency AC Repair – 24/7 Service Available ✅ Fixing No Cooling, Weak Airflow & High Energy Bills ✅ Fast AC & Furnace Repairs – Stay cool year-round! ✅ New HVAC Installation – Save energy & money! ✅ Plumbing & Water Heater Services – Reliable & affordable! ✅ Electrical Repairs & Panel Upgrades – Safe & efficient! Albuquerque’s trusted experts in AC repair, installation & heating

Trade

HVAC contractor

Business address

11305 Campo Del Oso Ave, Albuquerque, NM 87123

Telephone

(505) 305-8573

Website

whitepolar.org

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

From the business's Google listing, checked Oct 2026

Register

NM register

Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the state board.

Google Reviews

3.9 (32)

$644 dollars to replace a 1hp swamp cooler motor on my home works worse now than before the old motor went out I've called, left a voice message, but no response

dreamshop55 T.
Jay Lopez came out and fixed my swamp cooler on 6/10/26, I asked for a receipt of work done and warranty information as of today 6/20/26 I still have no receipt or warranty information. I called and texted Jay, no response, called office and left message, no response. Not sure why it takes so long to get this information. Also, thinking I was going to pay $99 for a simple fix, turns into a bill for over $500, it was always something else wrong and another fee. Not satisfied at all and customer service not good at all.

Jackie R.
Arrived on time and provided the work in a timely and professional manner

Maureen I.
Jay is not to be trusted. I was quoted $435 for a motor replacement in my swamp cooler, which is available at Lowe's for $114 for the same model. The pump he replaced went out the following month as it was not compatible with the motor. I was quoted $135 for the pump replacement, which again was available at Lowe's for $46.28. He charged $95 per hour with no invoice provided prior to requiring payment. It took over a month for the service invoice to be emailed to me. When I called to request the invoice he proceeded to talk over me and blame the communication on Angie's List. He also took advantage of my situation and I believed him when he said he would apply a discount for his service, before I was able to research the actual prices of the parts. He became nervous when I started taking photos of the parts and writing down the exact quotes he stated. When I called back for follow up on the "warranty" when the pump went out a month later, he hung up on me. I paid over $612.40 for a new pump, motor, and electrical work. However, the level of unprofessional communication and lack of basic transparency in pricing and service should lead all to seek alternative services.

Hannah T.
Very knowledgeable and helpful!!!! Did great work when I called and got my cooling back up and running!

Jose S.
Great customer service!!

Rosalina C.
Their maintenance agreements are ~twice as expensive as others in the area. I went with them anyhow as they gave a decent quote on installing a furnace / installing a thermostat. That said, they up-sold a good amount on parts for those and the swamp coolers they were maintaining, as they had their own supply that was supposed to be high quality, and yet the system has gone down 4 times in the past year... tried to get ahold of them to fix, as I paid for their special annual agreement, and it took 3 weeks to get a response, after calling daily with no responses, they blocked my phone number, and when I finally got an email back, they said their 24/7 dispatch guarantee in their agreement is only for weekends and holidays, and even then they were booked out until end of August... so if you pay their $800+ for annual service, they may still block your number, and have a 6+ week turnaround time.

Adam C.
Excellent prices and outstanding work experience. Professional and fast cleaning. Excellent technicians!

Maximiliano L.
Got help over the phone from a real one helped me realize it was a winter duck hidden underneath the evap and I was able to save myself 55 bucks and scheduling headaches! Thank you brother over the telephone

Hady S.
Had my furnace replaced about 6 months ago. It has been running fine. The service of getting it installed ran smoothly and I recd a lot of education on the matter. Price was reasonable also.

Sylvia A.
Put in a service request yesterday. Got an email back saying to request same day. I replied yes and how do I go about requesting same day.. no response. No answer on calls... unfortunate

Kendra A.
I 've had White Polar service my air conditioner for the last three years. They have done a great job at it! I'm not able to get on my roof anymore so I needed someone's help with it. They have been great at getting it in service in the spring. If I have any problems with it during the summer they are quick to come and figure out what is wrong and find a way to get it back running. When I have needed to make repairs they figure out the best way to fix it while keeping an eye out for how expensive the repair will be. I know they will do a great job and look forward to calling them when the weather starts getting warm out. I highly recommend this company. They really do a great job and show up when they say they will, and call if there is any delay due to the job before yours taking longer than expected. For the third tear in a row my Air is working great! to

Nancy L.
I had a great experience with White Polar! My AC wasn’t cooling, and they came out the same day. Super friendly, explained everything and the price was fair. I love their quality work and customer service. I’ll definitely call them again! Thanks, White Polar!!

Lizbeth F.
Customer service is always great! Jay has been servicing swamp coolers/furnace for awhile and does a good job keeping clients informed 😃

Victoria B.
White Polar has done numerous jobs for us (Rhino Realty) over the past 6 months. They are always detailed, professional and skilled with their trade, providing excellent customer service and prompt repairs.

Tim S.
J Lopez did an amazing job with my water heater 100% recommended

Carmen M.
Jay is very knowledgeable and was able to explain how things work and what was needed to be done. Only did what was necessary and gave helpful advice as to future upgrades without being pushy.

Zac S.
Super helpful and knowledgeable about all things heating / cooling / etc. Went above and beyond explaining how to use things and suggestions on what to fix / make more efficient!

Lee G.
Jay Lopez is absolutely wonderful. The rest of the staff too. They were on it in scheduling my emergency. Jay was the plumber/ technician who came to my home almost immediately. I called Friday afternoon and by Saturday he was here. He fixed our problem almost immediately as well. We learned so much too. I could not be more happier and White Polar are my go to people from now on for our HVAC Needs.

Cashflow G.
Hands down. Best in town

Zeyad E.
Jay was top notch!

Lynne P.
Jay came out to fix my swamp cooler. It was worse for ware than I anticipated, but Jay was a champ and spent all day to get it up and running. I appreciated the time he spent explaining all the necessary fixes and costs.

Lazarus L.
Did not service unit as requested. He came out to upsell and wasted my time

Dexter F.
It was swamp cooler and Jay explained everything I went on the roof to see what other workers I had hired before had not completed Jay was great did the work new bearings explained it all to me I' will be using them again thank you

Dellen R.
The technician that came to my house was Jay Lopez, he was the most professional and informative technician I've ever had at my house. He was straight forward with what he was going to do and explained why he was doing it. He taught me a lot about the furnace I have in my house, my wife was very comfortable with him in our home while I was at work on his first visit. I will be using them from now on. Thank you Jay

Ernest B.
I used them for an boiler startup and everything was fine. Then a month later I called back because my boiler went out. I was told a technician would call me back. I didn't hear back from them so the next day I called again and didn't get an answer, then called back a dozen times and never returned my calls or messages and even Facebook messages. I've been without heat for 2 weeks now. Eventually I left a bad review on Facebook and THAT was what they finally responded to, and their response blamed me for not having a service contract with them. Don't bother because they will not treat you like a priority.

Tori

About White Polar HVAC Company New Mexico

Albuquerque HVAC and plumbing services

White Polar HVAC Company New Mexico provides mechanical services for both residential and commercial clients. The company says it specializes in air conditioning repairs, furnace services, and electrical upgrades. Its service list includes water heater maintenance, swamp cooler care, mini-split heat pump systems, and duct cleaning. It also performs plumbing work such as addressing water leaks.

The company provides 24/7 emergency services, including holidays and weekends. It mentions a satisfaction guarantee for its work. In Albuquerque, utility gas accounts for 76% of heating fuel according to the American Community Survey.

Ratings and service details

The business has a 3.9 rating from 32 reviews. Reviewers have noted timely arrivals and helpful phone support, though others have reported difficulties obtaining invoices and expressed dissatisfaction with communication and pricing for parts.

Its website names several specific capabilities, including converting air conditioning to refrigerated systems and managing indoor air quality through blower motor maintenance. The company states it was founded in 2020.

Local climate and utility profile

Albuquerque has a mean temperature of 55.6 degrees F based on NOAA normals. This local climate involves 4482 heating degree days and 1095 cooling degree days for the 1991-2020 period.

Licensed and insured.

Services, brands and warranty details come from the company's own website. Ratings, hours and reviews come from Google. Town figures come from the US Census and NOAA.