Metropolitan Heating & Air Conditioning

In Metropolitan Heating & Air Conditioning's own words

With decades of experience, Metropolitan Heating & Air Conditioning in Scarborough, ON, has been keeping homes across the Greater Toronto Area comfortable since 1979. We understand how stressful it is when your furnace breaks in winter, your AC fails during a heatwave, or your water heater suddenly stops working. That’s why we provide fast, reliable repairs, installations, and maintenance for furnaces, air conditioners, heat pumps, mini-splits, and water heaters. Our expert team delivers honest advice and tailored solutions to restore comfort quickly. Don’t wait for small issues to turn into costly problems—contact us today to schedule your service!

Trade

HVAC contractor

Business address

Toronto, ON

Telephone

(416) 283-5698

Website

metroheat.com

Hours

• Monday8:00 am - 4:00 pm
• Tuesday8:00 am - 4:00 pm
• Wednesday8:00 am - 4:00 pm
• Thursday8:00 am - 4:00 pm
• Friday8:00 am - 4:00 pm
• SaturdayClosed
• SundayClosed

From the business's Google listing, checked Oct 2026

Register

ON register

Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the provincial licensing body.

Google Reviews

4.8 ★★★★★ (416)

• This company is very efficient and reliable service! Would not hesitate to use them again! Excellent service! Emmanuel is great! Neil was an excellent technician!

  Robert N.★★★★★

• I am happy with the A/C product and service that Metropolitan provided. Also, pleased with the support provided after installation was completed.

  chandra S.★★★★★

• Very professional and excellent service....great technition.

  Carol★★★★★

• We noticed our AC was leaking fluid so we called Metropolitan. That day Emmanuel came and evaluated the problem, presented options and then fixed the problem. Emmanuel is very knowledgeable and presents technical information in an easy to understand format.

  Doug W.★★★★★

• It was intelligent, well organized, informative, and personable service. We were very satisfied with his service and look forward to continuing with this company in the future.

  Donald M.★★★★★

• Friendly and professional. Our service man was exceptionally knowledgeable and went WAY out of his way to make sure everything was working to its optimum capacity.

  jeff Y.★★★★★

• Had this company install my AC unit 4 years ago (unit still under warranty). Had an issue with the unit and called and spoke to Jim to have it diagnosed and repaired. Was told they would send a technician to check it out and never did. I called 2-3 times again to inquire about technician coming and no answer or return of my calls.

  EB P.★★★★★

• Great customer service and knowledgeable technician. Our AC stopped working during one of the hottest weeks of the year. Thankfully the support response and fix was very quick!

  A K.★★★★★

• The service person was very pleasant, answered all my questions and showed me high level off knowledge of the unit and how it works . Excellent customer service and would highly recommend

  Champa R.★★★★★

• I couldn't be happier with the professional and efficient service we received from the Metropolitan Heating & Air Conditioning techs that installed our new furnace and AC yesterday. We have been customers of Metropolitan Heating for over 28 years. During that time, we have had only excellent experiences with the annual furnace cleaning, the sales and office staff, and the installers. They installed and maintain our current and previous heating and AC systems. What sets Metropolitan Heating ahead of other heating companies is their excellent customer service and their skilled service techs. The installation went fast and smooth. They have always treated us with respect and put the customer's needs first. If you want the best customer and professional service call Metropolitan Heating.

  Lisa M.★★★★★

• This is the second time I've used Metropolitan Heating & Air Conditioning to handle our furnace replacement for a rental property and the entire process was seamless from start to finish. Warren gave me clear options that fit our budget, and the installation crew was fantastic. They were polite, worked fast, and left the workspace spotless.

  G. W.★★★★★

• Needs to learn how to drive. Make sure to check your blind spots when you're merging

  Jaida S.★★★★★

• Called to inquire about hvac issue and had very rude experience.

  David★★★★★

• I'm a Palma Bros client but haven't used them in years, so when I called them, I was surprised to hear they were sold to Metropolitan. The lady that answered the call was very friendly and explained that they bought Palma. I asked if she could send a tech to check our non-functioning AC, and she said someone would drop by that same afternoon. My dad who met the tech said he was very friendly, quickly diagnosed the issue as a bad capacitor, checked the systems efficiency, and even checked our furnace. We are very happy with the repair, the cost for it, and the tech's thorough work. We will definitely use Metropolitan again.

  Nathan D.★★★★★

• Posted for my father, Wally: Metropolitan, did an excellent job installing my new air conditioner. Their installation team was friendly and kept me informed. They arrived on the time they said they would. They tested the new unit to insure it was functioning properly. I Highly recommend them. Satisfied customer !!!!

  Sean T.★★★★★

• Sales rep Steve absolutely lied to me. I had contract from Palmer Brothers that gave a lifetime warranty on the air conditioner compressor. Metro purchased Palmer Brothers and I asked if they would honour the warranty. Rather than just saying no, sorry, he lied and told me they didn’t buy Palmer Brothers. I would have understood no, but the lie was unnecessary. Should have listened to a former customer of Palmer Brothers that I’m friends with…avoid this company.

  Darlene B.★★★★★

• Very good workmanship, experienced crew of three. Worked fast efficiently and flawlessly. Very polite and friendly staff and salespeople. On contract price as agreeed, and even billed less with a small discount.

  Csaba A.★★★★★

• Originally dealt with Warren on the discussion about our new ac being our other one died during the hottest time! He was the utmost non pushy professional with tons of knowledge. The process of the big purchase of our Daikin ac unit was easygoing and pretty stress free, considering! Our installers on the day Mark and Hayden were easygoing and professional doing clean and quick work. It’s Much appreciated by my husband and I to have such a smooth process. 5 out of 5 stars. If I could give 10 I would! Thank you!

  Andrea C.★★★★★

• I became knowledgeable about Metropolitan Heating several years ago when our furnace failed during a wild winter storm and i couldn’t get anyone to commit to come. Upon hearing our predicament Gord Merpaw came to the rescue and we avoided a very cold night. So when we decided to replace our furnace and AC I contacted Gord at Metropolitan. The Metropolitan Heating team did an efficient, professional and clean installation and once again have renewed my trust and loyalty. I highly recommend Metropolitan Heating.

  Robert M.★★★★★

• I have to say the experience was pretty good, especially meeting with Warren for a quote and selecting the AC, furnace, and water heater. The work was done over a couple of days and I had no complaints about the speed or quality of the work. I was ready to give them a great review. The review says 3 stars, but I would give it more of a 3.5. Where they lost me was some things which some may call nit-picking, but I call it a lack of customer service and attention to detail. There was some wiring and other materials in the basement, which I said they could feel free to move out of the way if needed, but they tossed them kind of haphazardly out of the way into a crawl space we had just cleared out and it was not easy to get them out afterwards. I was assured they would clean up after themselves, but there was mud tracked on the new flooring at the entrance and through the kitchen. It does not appear that they put anything down to protect the floors. They also scratched the basement door which had been freshly painted. We had to clean up the mud ourselves and repaint the door. But the thing that really irked me was that the invoice stated that a $500 Mastercard was included with the purchase, but when I asked about it they said that was only if we had financed our purchase. So my paying you up front and promptly disqualifies me for this promotion? Why not take it off the invoice then so that there is no misunderstanding? Consolation prize was a couple of $5 Tim's cards dropped of by Natasha, who was very pleasant on the phone. So I guess I should just shut up and be happy that they didn't rip me off. Is that what this world is coming to? I know this type of stuff is not unique to this company, but it taints what otherwise would have been a positive experience. The devil is in the details. Hopefully if there are any issues with units the experience will be better and they will honor the warranty and perform the necessary repairs without any "provisos". In such case, I may return and bump up the review to a 4, but I will not forget the stuff that rankled me.

  Anthony C.★★★★★

• We had an excellent experience with Metropolitan Heating & Air Conditioning. From start to finish, the entire team was incredibly professional, efficient, and genuinely kind. A special thank you to Warren, who organized everything so seamlessly. His communication, coordination, and care throughout the process made everything feel easy and stress-free. The installation team — Mark, Hayden, and Ryan — were fantastic. They worked efficiently, were respectful of our home, and completed the installation smoothly and quickly. It was clear they take great pride in their work. Behind the scenes, Natasha and Lisa keep everything running like a well-oiled machine. Their organization and responsiveness made scheduling and communication effortless. And of course, credit to Steve and Gord, the owners who built such a wonderful company with an obvious culture of professionalism and service. Overall, the entire team was warm, reliable, and highly skilled. We truly appreciated the care they put into the process and would absolutely recommend Metropolitan Heating & Air Conditioning to anyone looking for a trustworthy and efficient company. Thank you again to everyone involved!

  Alexia C.★★★★★

• Tankless Installation Experience: Metropolitan Heating and AC was referred to me by my home and auto insurance brokers. I hired them to install a Rinnai RX160iN tankless water heater in my two-story home with a finished basement and three full bathrooms after I was specifically told it would provide instant hot water at the faucets — the primary reason I agreed to pay approximately $1,500 more than for a traditional tank. Instead, hot water took about 1 minute and 30 seconds to reach the faucets (approximately four times longer than my previous tank), and water pressure was reduced. When I first noticed the extended delay in hot water delivery and the reduced water pressure, I immediately contacted the company to report my concerns. It took 10 days for the company to start addressing the issue. Co-owner Gord attended my home and acknowledged that the delivery delay and reduced water pressure were normal for this unit in my home configuration. He agreed that the tankless system was not suitable and recommended installing a traditional tank instead, noting that he has a tank in his own home and prefers to keep it simple. Over a three-week period, I had to run water excessively to obtain hot water, increasing my water bill. In the final days, the unit stopped producing hot water altogether, leaving my home without hot water for two days. However, co-owner Steve — who did not attend my home — refused to replace the unit at the agreed tank price. He insisted I pay for the tankless in full and purchase a tank at a discount, later offering to add a small under-sink pump and maintenance incentives if I kept the tankless. I declined. I subsequently consulted three long-established Toronto HVAC companies. Each independently concluded that a tankless system of any size would be inappropriate for my home and stated they would have replaced it with a tank at the tank price as a training opportunity. This independent industry feedback was dismissed by Steve, and no adjustment was offered. From my initial complaint to any meaningful movement or decision took almost three weeks, during which I repeatedly had to follow up myself. When the unit ultimately failed completely, I declined Steve’s offer to repair the tankless system and instead requested replacement within a day or two with a traditional tank, as I required hot water immediately. I was then informed that the company would no longer do business with me and that we still needed to “deal with” the tankless invoice. Steve initially stated that he did not want the unit returned, but a few days later reversed that position and requested its return. I returned the tankless to the company. Given the original representation, the nearly three-week delay, and the refusal to replace the unsuitable system at the tank price, I cannot recommend Metropolitan Heating and AC.

  Janet L.★★★★★

• I have been using Metropolitan Heating and Air Conditioning for many years and have always found them very prompt and helpful. Today my annual servicing was done by Neil and he was just great, even digging out the snow in my backyard to check the air out flow.

  Virginia V.★★★★★

• The Metropolitan Heating and AC servicepersons were courteous, knowledgeable, and professional. They worked efficiently to install a new furnace and made helpful recommendations

  Mohamed K.★★★★★

• Always knowledgeable service men sent out to do a clean job.

  Cheryl W.★★★★★

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About Toronto

Sources: Statistics Canada, 2021 Census. Environment and Climate Change Canada, Canadian Climate Normals 1981-2010.