Needham Mechanical Systems

In Needham Mechanical Systems' own words

Needham Mechanical is where YOUR comfort is OUR primary goal! We provide competitive pricing and are able to service and maintain all your HVAC equipment. We also have a full sheet metal shop and crew to install any residential job! Call us today to find out what we can do for you!

Trade

HVAC contractor

Business address

57 Crawford St, Needham, MA 02494, USA

Telephone

(781) 453-9500

Website

needhammechanical.com

Hours

• Monday8 am-4 pm
• Tuesday8 am-4 pm
• Wednesday8 am-4 pm
• Thursday8 am-4 pm
• Friday8 am-4 pm
• SaturdayClosed
• SundayClosed

From Google, checked May 2026

Register

MA register

Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the state board.

Google Reviews

4.3 ★★★★★ (49)

• Josh and Gus were incredibly knowledgeable, professional, personal, and helpful. They performed a thorough assessment and made thoughtful recommendations. We plan to use them for future work as well.

  Mermaid T.★★★★★

• Very good experience. Office was friendly and helpful. Tech was highly skilled and pleasant. I recommend this company

  glenn S.★★★★★

• The technician fixed the gas leak, but he didn’t check afterward to make sure the leak was completely resolved. He just asked me if I’m smelling gas, And didn’t understand the risk of it When I spoke with the manager, she didn’t listen to my concerns and seemed to just want to end the phone call.

  Kfir Y.★★★★★

• I have been looking for a replacement heat pump and read positive reviews of Needham Mechanical Systems which turned out to be very accurate. Shawn, the representative I met with, was responsive, professional, candid and helpful. He offered a range of options, answered my questions, and left me confident that the company deserves its excellent reputation.

  Andy L.★★★★★

• From the sale person to the team lead on site it was professional and on-time. The team on-site was friendly and was very clean. One team member noticed there were leaves that moved off the drop cloth as they were cleaning up and picked them up! You will not be disappointed with the equipment or the quality of all team members.

  Ellen M.★★★★★

• Got home from work at 7pm and the central AC was dead. By 630am they were at my house and got the unit up and running. Couldn't really ask for anything more than a turnaround that quick especially during the summer when AC is vital. The Technician was nice as could be, explained what he was doing/checking, and what the issue was. He said the unit was still in good shape and he didnt try to sell me a new unit.

  Pat F.★★★★★

• June 2025. This is an edit of a review I wrote five or so years ago. Rating is still 5+. This time we needed a new air conditioner to replace an old unit. Josh came to the house and presented a proposal that made more sense than any of the other estimates I received. Nothing to do with price, although their price was very competitive. I trusted Josh from the start, and I asked a lot of questions via email. Josh's responses were detailed, professional, and again, made perfect sense. I credit Josh with managing to install our new machine right as the heat wave was approaching. Even after the sale, Josh is still answering my questions with knowledge and expertise. So now our entire HVAC system has been installed by Needham Mechanical and we are very pleased. Josh is the ultimate professional and simply the best. Excellent service. Right at the beginning of the cold season it was discovered that we needed a new gas furnace. After juggling a few things, Needham Mechanical was able to do the quickest installation, which was most appreciated. Their price was also the best. Paul delivered outstanding service from the initial visit to our house to the inspection. Very impressed and would recommend Paul and Needham Mechanical in the highest terms.

  Momo K.★★★★★

• Our experience replacing our ancient hot air furnace was terrific. Shawn in sales was knowledgeable and very responsive. The proposal was detailed and fairly priced. The installation team was skilled and pleasant to have around.

  Judy S.★★★★★

• The defrost of the heat pump was malfunctioned. Scheduled a maintenance with the company. A guy came literally the last minute, checked the pump, spent less than 20 minutes looking around the pump, turned it off and on, made a call and left. A quick search on Youtube would tell you how to check if the board works, and the maintenance guy said he couldn't test. Then the company ordered a thermostat and a control board, without confirming whether it's the thermostat issue or the board issue. A week later, the same person came again and replaced both the thermostat and the board together. I got charged for twice the visit (which is understandable later through the manager's explanation), the thermostat and the board, but I still don't know what the exact problem was that caused the defrost problem. Did replacing both the thermostat and the control board solve the problem? Of course, but replacing everything related to the defrost function would solve the problem too. Did the board have to be replaced? Probably not if it's not the broken piece. When I called to ask questions about the service and the charge, the manager, self-identified as the vice president, was being rude, yelled at me, tried to outtalk me, left no room to discuss the bill and hung up abruptly. When half a year ago, I scheduled a HVAC cleaning service, the work was not done completely; the residuals near the bottom of the exterior were not cleaned. Overall, the maintenance people there only do the minimal level of work and the vice president treat customers badly. Don't recommend the company or their service. -- update after the owner's response The response avoided commenting the rude attitude issue from the VP. Although the technician got my "approval" to replace the board, I also requested to check if the board works, why didn't you listen? A very simple question, how are you sure the control board was broken. Very simple question. And you avoided to answer. And my "approval", or anyone else's, is really because you left the customers no other choice but to listen to your recommendation because otherwise we would be left in the cold winter without the HVAC working. A better service would be to do a thorough analysis and then fix the right issue. If your technician doesn't even know how to test the board that one can easily check on the internet, then your company is unqualified to deliver a good service, and so you are not being honest nor upfront. -- another update after I located the issue almost 1.5 years later Serendipitously, I found one important piece of information after I decided to test the defrost board and the thermostat myself. It turns out there is Goodman service bulletin that updates important service problems. I tested the defrost control board according to a YouTube video on a similar Goodman model and tested the thermostat by leaving it in the freezer for the circuit to close and testing for continuity. Both control board and the thermostat are perfectly fine. However, the original placement of the thermostat is not optimal according to the bulletin, possibly due to a design flaw. For the specific model of my Goodman heat pump, it's recommended to relocate the thermostat placement to achieve the better defrost performance. So I did, and it's been defrosting perfectly. The testing of the control board and the thermostat didn't take more than 20 minutes, and possibly even less for a well-trained professional. But the HVAC company simply concluded that they should replace both the board and the thermostat without proper tests. I am still curious to know whether the old control board and the old thermostat were also functional, but the technician took them with him. Customers are vulnerable in the cold winter when heating breaks down and are not typically equipped with the right knowledge and can only choose to trust the "professionals". But some professionals are not updating their knowledge, and the HVAC company is only angry when they don't collect bills rather than not delivering quality services.

  Jing S.★★★★★

• Outstanding customer service. I have tried several providers to service my furnance. Many told me I needed to replace my cast iron furnance. This company met with me and educated me re my options. No replacement needed. Annual maintenance is the key. The maintenance they performed was beyond perfection. I will continue to receive services from this company. If you want the truth with no sales pitch, call them. I guarantee you, you will not be disappointed.

  Dee K.★★★★★

• LjmLozada

  Miguel L.★★★★★

• We had an issue with our heating system called up the office Courtney was extremely helpful, understanding and knowledgeable about the system we have. They had a technician out in no time and our heat up and running! Couldn’t be more thankful to the folks at Needham Mechanical highly recommend them!

  Robert M.★★★★★

• We were having my daughter’s christening on the hottest day of the year and our ac broke. We called needham mechanical and they had someone out within a couple hours and had the issue resolved. Saved the day and would recommend them to anyone!

  Ann J.★★★★★

• Needham Mechanical Systems was extremely quick and efficient. Brian Fitzpatrick was the most knowledgeable, professional, and honest service technician I have ever had the privilege of working with. They have a life long client.

  Mike M.★★★★★

• Great service at a great price.

  bob M.★★★★★

• We hired Needham Mechanical to install a heat pump in our house. They were absolutely amazing from start to finish. Courtney in the office was extremely knowledgeable and knew exactly what we wanted/needed. The crew was great!!! They showed up on time and left our house spotless. Thank you for a wonderful experience. We will definitely be calling Needham Mechanical again!!!

  Julie★★★★★

• They installed our furnace and replaced all the ductwork in 2015. Since then, we've had issues every year. During winter, the furnace stopped working several times. In the first few years, they came and said that they fixed it, but the problems recurred. Eight years later, we had two other HVAC companies come to check why we were having so many issues with a relatively new system. They informed us that both the furnace and the ductwork had been installed incorrectly. We paid the initial company over $20,000 in 2015, and now we have hired another company to replace the furnace and redo the ductwork. We are extremely frustrated with their work and service. My advice is to stay away from them!

  Tzofit O.★★★★★

• Arrived home Friday after Thanksgiving to find no heat. Needham Mechanical had a tech at our house in an hour and he replaced a gas tube to the pilot. All was well and we went away again over Friday night. Returned to find a faint gas smell in house, so we ventilated. Smell persisted. Mon AM called for a tech and got an 11AM-1PM window. Tech was here at 10:55, done by 11:25, apologized for our inconvenience. Problem was a nearly undetectable pinhole leak in the new pilot tube. Love these people - they really know how to take care of their customers!

  Jerome M.★★★★★

• The contractor I used to install my air conditioning unit couldn't troubleshoot my unit's issues and then subsequently went out of business. I called Needham Mechanical, gave them the story, and they sent out a tech to assist. Courtney was incredibly understanding on the phone and told me she wanted a specific Needham Mechanical tech on my job. The tech came, diagnosed the slew of problems from the previous contractor, and fixed my system. He was kind, thorough, and said his repairs are what he would do in his own home. Issues with my unit that cost me an entire summer without air conditioning were diagnosed and fixed in 3 hours. I am so grateful for Needham Mechanical and will definitely use them for my HVAC needs in the future.

  Andrea Y.★★★★★

• Needham Mechanical Systems provides the most outstanding service. I am so grateful that we can call upon them and rely upon the skill and graciousness of everyone with whom we deal from the person who answers the phone to the service person who shows up at our front door. With great appreciation for all of the people associated with Needham Mechanical Systems…

  David M.★★★★★

• My elderly aunt and uncle had no heat. Even though I called late, and it was the night before Thanksgiving, Brian made the service call, worked through all the issues, tested the radiators, and made sure they were all set before leaving. I am really grateful for the help.

  Diane C.★★★★★

• New customer. Just had annual tune up on boiler. Lucas is the best and most thorough service technician I have ever had. He is a true professional who has great knowledge and takes pride in his work. He has an extremely delightful disposition. Look foward to future annual maintenance of my HVAC with Needham Mechanical and Lucas! Thank you!

  Prof S.★★★★★

• Our AC went out last night when it had been 90 degrees for days. I contacted Needham Energy first thing in the morning and a technician was able to show up 6 hours later and the AC was working in 30 minutes with a new capacitor. Such an incredibly responsive and easy repair! Thank you!

  Chris D.★★★★★

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