Piedmont Sheet Metal
HVAC contractor in Winston-Salem, NC.
In Piedmont Sheet Metal's own words
At Piedmont Sheet Metal, we're proud of our more than nine decades of experience, providing premier heating and cooling solutions to residences and businesses throughout the Piedmont Triad. Whether you're in need of an upgrade for your existing system or specialized solutions for your commercial enterprise, our skilled team is prepared to deliver expert advice and services. Since our founding in 1928, we've been trusted dealers of top brands like Lennox, Rheem, and LG, ensuring our customers in Forsyth county and the surrounding counties receive only the highest quality equipment. For further information about our outstanding services, feel free to contact us today!
- Trade
- HVAC contractor
- Business address
- 801 N Broad St, Winston-Salem, NC 27101
- Telephone
- (336) 724-7439
- Website
- piedmontsm.com
- Hours
-
- Monday7:30 am - 4:30 pm
- Tuesday7:30 am - 4:30 pm
- Wednesday7:30 am - 4:30 pm
- Thursday7:30 am - 4:30 pm
- Friday7:30 am - 12:00 pm
- SaturdayClosed
- SundayClosed
From the business's Google listing, checked Oct 2026
- Register
- NC register
Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the state board.
Google Reviews
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PSM has breached their agreements with multiple customers. I paid for a maintenance agreement in April 2026 and scheduled a cooling inspection for June 2026. PSM sent me an email 5 days before the inspection notifying me that they canceled my appointment and will be temporarily closed due to undergoing a reorganization. I requested an immediate refund since they breached their agreement. They issued me a credit memo but indicated that they did not know when I would get my money refunded. I filed a BBB complaint which went unanswered. I now see two negative reviews on the BBB website from other customers who have been given the same excuse. I had to hire another company and pay additional money to get my HVAC inspections done. It is now August 15th and still no refund. I doubt very much that PSM will reimburse their customers for breaching their maintenance agreements. The NC Attorney General should be notified so appropriate action can be taken against this company.
Wendy B.
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In this business, your word is your bond. When the techs arrive they are excellent. Getting a call the morning of an appointment to say that they are canceling and can only offer another appointment over a week out is simply not a sustainable business model.
Jarrod A.
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A tech came out to service our Lennox unit and said we needed a part and it would take a week to be delivered. Two weeks later we had no word on the status of the part. Called another company. They came, ordered the part, and our unit was repaired within 72 hours. Piedmont used to be a reliable company.
Dianne U.
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I have been using PSM for over 20 years and they are a very good Company! I have purchased 4 new systems from them and always call them when I need service.
Jim T.
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Very good service performed in a timely manner.
Patricia B.
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Do not work with this company. Does not honor warranty. We have been waiting through the worst summer of our lives with NO AC. My mother had brain surgery and they could CARE LESS! WE WILL BE SEEKING DAMAGES AND MEDICAL BILLS. POSSIBLY CRIMINAL NEGLIGENCE. They are out here selling brand new units and cannot fix our unit after MULTIPLE service calls that we PAID for. Worst experience ever!
Joseph L.
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I have a PM contract with PSM and it’s been great. Today, something wasn’t right with one of units (commercial) so I called to see if anyone could come out. They sent 2 guys within 2 hours who diagnosed and fixed the problem. So appreciative.
Cole P.
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Where to start?…They come out to service my a/c on a Thursday, and checked “everything”. He changed one small part for $20, so I was thrilled until the next day. Friday I go outside and the a/c sounded weird and I’m thinking why is this happening he was just here yesterday? I was having no problems before he came simply for a service check up. I look at the unit and it’s running but the fan isn’t working, so I call to get a tech back out to fix it, and they were closed on a Friday! No a/c with high temperatures all weekend? I don’t think so! I called my friend to help recommend someone to help. Based on what he found on the web we determined it was the capacitor. That should have been checked the day before! I luckily found a small company with just a few guys. They came out at 4:00 on a Friday and fixed it in 15 minutes! Now, of course, I’m out another $150 since Piedmont Sheet Metal didn’t do their job.
Jennifer S.
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Piedmont Sheet Metal has serviced and sold me their systems since 1975, They were the best then and remain the best! Call them for all your service and installation needs. Paul McGill
Paul M.
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Reliable, efficient and so customer-friendly. Tyler did an amazing job fixing a tricky issue-
Bill C.
About Piedmont Sheet Metal
Winston-Salem heating and cooling
Piedmont Sheet Metal has operated in the Winston-Salem area since 1928. The company says it provides heating and cooling solutions for both residential and commercial clients throughout the Piedmont Triad. Its services include air conditioning, heat pumps, heating repair, and indoor air quality management. The company names itself a certified Lennox dealer and mentions working with Rheem and LG equipment.
Piedmont Sheet Metal describes an emergency service option available by phone. The business provides maintenance solutions and system upgrades for existing equipment. It has operated for over nine decades.
Service ratings and reviews
Reviewers have described the technicians as excellent and noted the company's ability to handle commercial units quickly. Some customers reported long waits for replacement parts or issues with appointment cancellations during organizational changes. Other feedback highlighted the company's long-term reliability for customers who have used them for decades.
Piedmont Sheet Metal capabilities
The business maintains weekday hours from 7:30 am to 4:30 pm, with a shorter schedule on Fridays ending at 12:00 pm. It is closed on Saturdays and Sundays. The company provides specialized solutions for commercial enterprises and residential upgrades.
Piedmont Sheet Metal operates in Winston-Salem.
Services, brands and warranty details come from the company's own website. Ratings, hours and reviews come from Google. Town figures come from the US Census and NOAA.
More HVAC contractors in Winston-Salem
About Winston-Salem
| Population | 257,271 (2025) |
|---|---|
| County | Forsyth County |
| Heating degree days | 3,830 |
| Most common heating fuel | Electricity |
Sources: U.S. Census Bureau. NOAA U.S. Climate Normals 1991-2020.