Queen City Heating and Air Conditioning
HVAC contractor in Charlotte, NC.
In Queen City Heating and Air Conditioning's own words
Queen City Heating, Air, and Plumbing was started by Justin McFalls in 2009. He is a second generation plumber that started out in the trade at the age of 16. The company originally started out as only doing plumbing but as the company has grown we felt the need was imminent to also include heating and air.
- Trade
- HVAC contractor
- Business address
- 2209 Graham Park Dr, Charlotte, NC 28273
- Telephone
- (704) 634-4466
- Website
- charlotteheatingandair.com
- Hours
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- Monday7:00 am - 11:00 pm
- Tuesday7:00 am - 11:00 pm
- Wednesday7:00 am - 11:00 pm
- Thursday7:00 am - 11:00 pm
- Friday7:00 am - 11:00 pm
- Saturday7:00 am - 11:00 pm
- Sunday7:00 am - 11:00 pm
From the business's Google listing, checked Oct 2026
- Register
- NC register
Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the state board.
Google Reviews
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We had the pleasure of using Queen City this morning. This was our first time ever really needing any HVAC work. It’s always hard to know if you’re picking the right company for help but Queen City was excellent! BJ, their comfort specialist, exceeded my expectations. He offered to bring coffee before he arrived, was very professional and friendly. Almost like he was a friend that we haven’t seen in a while. He listened to all of our concerns and made sure to check each area thoroughly. He’s been in the field for a while so he’s also very knowledgeable in explaining the problem(s) and giving us the options to fix them. When it came down to talking about payment, he made sure to find us the best option to be able to pay for the job and didn’t make us feel pressured to buy anything day of, if me and my husband needed to talk about things some more. The pricing of our jobs were actually very great. No overpricing or upselling. BJ also left his card with us and made sure to let us know that he was a call or text away with any questions or other problems we might have. Last but not least, booking our appointment for the job was super simple and we had a great experience! Can’t wait for the work to be completed.
Jordan R.
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My Technician Topher was professional & efficient. He explained everything thoroughly.
Rose B.
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On time. Professional. Informative as to what needed done and how did it. Pleasant to talk to
Tony S.
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This is the second service call with Topher McFall as our technician. Both times he has been extremely polite, professional and spent time explaining exactly what he did and any issues he may have encountered. Queen City Heating and Air Conditioning has consistently provided excellent service with very qualified and professional technicians. Thank you
kevin J.
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Topher was excellent. Not only did he explain the issue, but confirmed with his boss on the best solution to the problem. All told, a very satisfied customer
Pat N.
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Great company, love these guys. Justin Mc Falls is the owner. He went out of his way after the job was all done to call me to make sure the job was done right. I could not have asked for a better crew of guys. Anyone with a little education can do air conditioning but not everyone treats you like family. Thanks guys!
Pastor S.
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Great knowledge
Shana N.
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from Start to Finish!I had a wonderful experience with this HVAC company and highly recommend them. BJ was the first person I spoke with on the phone was amazing—incredibly friendly, helpful, and efficient at getting me set up. The great experience continued when the technician arrived. Topher took his time to properly diagnose the problem, thoroughly explained what was going on, and walked me through all of my options without any pressure. I highly recommend this company and will use them again!!!
Jamie K.
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A huge thank you to the Queen City team! When our newer AC unit stopped cooling due to a drain issue, they responded quickly, fixed the problem, tested the system, and had us back up and running in no time. Prompt, reliable, and trustworthy service. Highly recommend!
Mark D.
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Unfortunately my problem wasn't fixed, unforseen issue with the way my home was built didn't allow for the repair. I am grateful to Queen City for sending someone out quickly and now I know what the next step is for my repair.
Raul P.
About Queen City Heating and Air Conditioning
Heating and air work developed from a plumbing start
Queen City Heating and Air Conditioning began in 2009 under Justin McFalls. The company says it started as a plumbing business before adding heating and air work as it expanded.
Queen City Heating and Air Conditioning offers AC repair, air-conditioning repair, maintenance, commercial HVAC repair, and HVAC installation. The company describes work for homes, offices, and commercial customers in the Charlotte metro area, and says it offers 24/7 service.
Queen City’s rating, reviews, and daily hours
Reviewers most often mention prompt arrivals, clear explanations of diagnoses and options, professional technicians, and follow-through after repairs or installations; one review notes that a repair could not proceed because of the home’s construction.
The business keeps hours from 7:00 am to 11:00 pm every day. Queen City Heating and Air Conditioning also describes technicians as experienced in installation and repair work for commercial HVAC systems.
Charlotte heating and temperature figures
Electricity heats 54% of Charlotte housing units, per the American Community Survey’s 2024 figures. NOAA normals for 1991-2020 put Charlotte’s average temperature at 61.4 degrees F, with an average high of 72.2 degrees F and average low of 50.6 degrees F.
The company says its team has more than 15 years of experience with home and office heating and air systems.
Services, brands and warranty details come from the company's own website. Ratings, hours and reviews come from Google. Town figures come from the US Census and NOAA.
More HVAC contractors in Charlotte
About Charlotte
| Population | 964,784 (2025) |
|---|---|
| County | Mecklenburg County |
| Average yearly snowfall | 3.5 inches |
| Heating degree days | 3,058 |
| Most common heating fuel | Electricity |
Sources: U.S. Census Bureau. NOAA U.S. Climate Normals 1991-2020.