Serenity Air Heating & Air Conditioning

In Serenity Air Heating & Air Conditioning's own words

Serenity Air is a trusted HVAC contractor in Puyallup, Washington, proudly family-owned and operated. We provide personalized heating and air conditioning services designed to improve your home's comfort, air quality, and energy efficiency. Mission Statement: Our mission is to build long-term relationships through quality workmanship, reliable products, and exceptional customer care. With a focus on integrity and compassion, we help homeowners make informed decisions tailored to their needs and budget—making a positive impact in the community one home at a time.

Trade

HVAC contractor

Business address

3211 23rd St SW, Puyallup, WA 98373

Telephone

(253) 255-5682

Website

serenityairinc.com

Hours

• Monday7:30 am - 4:30 pm
• Tuesday7:30 am - 4:30 pm
• Wednesday7:30 am - 4:30 pm
• Thursday7:30 am - 4:30 pm
• Friday7:30 am - 4:30 pm
• SaturdayClosed
• SundayClosed

From the business's Google listing, checked Oct 2026

Register

WA register

Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the state board.

Google Reviews

4.9 ★★★★★ (600)

• Austin and Andrew were the most kind and caring service professionals we have ever had do work for us. Very thorough and complete work including all the clean-up. We are so happy we picked Serenity Air to install our ductless heat pump system. Routine maintenance done today, one year after installation. Dylan was great to explain maintenance procedures I could do. System has operated wonderfully and so happy we had them installed by Serenity Air.

  Neal★★★★★

• We had a heat pump installed in a single day from these guys. Great job and easy to work with, especially Paula in the office.

  Kevin W.★★★★★

• Very friendly person and helpful

  YONAS S.★★★★★

• I highly recommend Serenity Air and their professional services ! Paula was very helpful to schedule me right the way. Shawn is very knowledgeable and explained everything about the equipment and the installation process and answered all of my questions. The technicians M.J. and Jason worked persistently. Dylan is very knowledgeable and professional and did an exceptional job, working precisely on all the details to insure everything is installed correctly and in timely manner ! On a scale of 1-10, I give him 20 points !!! I am extremely satisfied with the new heat pump and furnace installation and I am so happy that I chose Serenity Air and their services !!! 😍👍👍

  Johnny N.★★★★★

• Dylan was early, he was polite, and very professional. He answered any question I had. He did a great job

  Mitchell M.★★★★★

• Samuel is a very knowledgeable Technician and efficient about getting his work done. He is very courteous and makes the customer feel secure.

  Francis B.★★★★★

• Dylan serviced our heating system and got us all prepared for the winter ahead. He is always a pleasure to work with!

  Chris H.★★★★★

• Great experience with this company! Appreciate their honesty

  Christine G.★★★★★

• I was impressed with all their work. Flu season made it take a little longer than anticipated, but my house is warm and I’m happy.

  Lorraine B.★★★★★

• Awesome speedy service with a smile! Bill was very knowledgeable and so kind!

  Jill S.★★★★★

• Dylan’s work is very professional and his attitude is great, the price was understandable and the work was scheduled quickly. I appreciate Serenity Air very much.

  Garrett W.★★★★★

• Thank you Serenity! My water heater exploded Tuesday and At Your Service Plumbing (LOVE THEM) came out to replace it yesterday. After installation, it was noted that the venting would be tricky. Tyler, recommended HVAC to assess and repair. While at my house, he called Serenity and arranged for me to get prompt attention. Paula followed up and was able to get someone out first thing today. Dylan was fantastic. Patient with all my questions and very straight forward. Great experience! Thanks everyone!

  Vanessa G.★★★★★

• Serenity Air people are the nicest, most efficient in the business that I’ve met. They take care of all of my heating needs and are always up front about everything. I highly recommend them.

  Cindi J.★★★★★

• Bill is an excellent technician.

  Rod S.★★★★★

• Update on this: I asked several times for assistance in how to buy new filters for the whole house air purification system I purchased with my furnace. The only thing they were interested in doing was scheduling my service or signing me up for the subscription Comfort Club. When I said I was not ready to schedule service and not interested in Comfort Club, they stopped responding to me! Fortunately, I found out a member of my church owns a competing heating and cooling company. They got me the filters I need and all future business on service and heating/cooling needs. _____________________________ Had my gas furnace replaced and installed a whole home air purifier. PSE referred me to Serenity. They were my 2nd quote for a furnace. I met with Shawn, who is the owner, who took his time asking questions about my home and what I wanted/needed. He then took his time to thoroughly explain the product, process and differences between systems. It was great getting an in depth explanation. Of what everything was. He hit all the key points that were important to me and made me feel comfortable in my decision to proceed. I was pleasantly surprised that they had an install date available the next day. On top of that, since it was considered preseason, I got a discount to install before the cold weather! Eric and Chase did the install. They did a great job and were done much quicker than I thought they'd be. I was also stunned that in the time that we turned the furnace on and then went outside to look at the furnace and air purifier and sign paperwork that the house had already heated up 2 degrees (with some windows open too)! We were in the garage for maybe 7 minutes! This was a HUGE step up from my 23 year old furnace that was barely warming the house! Overall, I'm super happy with my choice in Serenity. They installed a Trane system and a Smart Aire purifier. I didn't even think of the air purifier but when Shawn told me about it, I knew it was something that would greatly benefit my family. I also invested in the warranty Serenity offers. All this for just a little more than the other quote I received, with a little bit lesser quality furnace, no air purifier and no warranty. It was also important to me to know that I was working with a small, family owned business and not feeding the pockets of some big corporation. The whole process was incredibly informative, but never pushy or high pressure.

  Heather D.★★★★★

• I have used Serenity Air on several occasions. They are always prompt, and very patient at explaining everything. They are my only call for HVAC service.

  Bernie R.★★★★★

• Literally saved me! Came the same day, quick service, and such good people. Highly recommend using this company!

  Rachel W.★★★★★

• Excellent job!

  Terilee L.★★★★★

• So appreciate Serenity for sending Dylan to help us figure out the thermostat functions. Great customer service

  Calli M.★★★★★

• Great as always!

  Jerry W.★★★★★

• These guys are great! Honest and straight forward repair on my A/C unit. Arrived when they said would. Courteous, respectful, and professional service

  Wayne K.★★★★★

• I have been using serenity for a few years now, and I am so glad I found them! The people I work with have been fantastic, and the work that has been performed at my house has been great.

  Alicia B.★★★★★

• Dylan was very respectful and kind!!

  Ashlee M.★★★★★

• Always great service and knowledge.

  Mike T.★★★★★

More HVAC contractors in Puyallup

• Sound Heating and Air Conditioning Inc.Puyallup, WA
• Rainier Heating & CoolingPuyallup, WA
• Ranger Heating & CoolingPuyallup, WA

About Puyallup

Sources: U.S. Census Bureau. NOAA U.S. Climate Normals 1991-2020.