True Home Maintenance Air Conditioning & Heating

In True Home Maintenance Air Conditioning & Heating's own words

True Home Maintenance was established because you should have a more responsive, honest and professional team serving in your home or business. True Home Maintenance is a family-owned and operated HVAC and Appliance Repair company, headquartered in Mesa, AZ and serving the entire Phoenix Metro Area. Residential and Commercial properties are served. We are totally committed to your satisfaction and keeping you cool in the hot AZ summers. Licensed, bonded and insured. Call today for a free onsite estimate or second opinion. Let us be true to you!

Trade

HVAC contractor

Business address

4611 E Virginia St, Mesa, AZ 85215

Telephone

(480) 813-8783

Website

truehomeac.com

Hours

• MondayOpen 24 Hours
• TuesdayOpen 24 Hours
• WednesdayOpen 24 Hours
• ThursdayOpen 24 Hours
• FridayOpen 24 Hours
• SaturdayOpen 24 Hours
• SundayClosed

From the business's Google listing, checked Oct 2026

Register

AZ register

Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the state board.

Google Reviews

4.8 ★★★★★ (349)

• “Thieves” is unfortunately how I would describe my experience with this company. I received extremely poor HVAC service after they incorrectly diagnosed the problem as an external coil issue. The actual problem was an internal coil leak, which was later correctly diagnosed and repaired by a different HVAC company. Despite the incorrect diagnosis, I was charged approximately $2,000 using the credit card they had on file. My subsequent calls seeking an explanation and resolution went unanswered. Based on my experience, I would not recommend or trust this company. I have filed a complaint with the appropriate contractors association and am exploring additional formal complaints regarding the charges and handling of the service.

  Pritam R.★★★★★

• We are currently working through an ongoing claim with our insurance company, but working with True Home Maintenance Air Conditioning and Heating has made a stressful situation so much easier. From day one, their entire team has been nothing short of exceptional. When our refrigerator started malfunctioning, their technician, Jr., came out to inspect it. Jr. was extremely kind, knowledgeable, and professional—he took the time to explain the issue thoroughly and treated our home with great respect. Beyond the technical service, their office support has been incredible. Rebecca in customer care has been a total lifesaver. She has been incredibly responsive, patient, and detailed when answering all of the back-and-forth inquiries from our insurance company. While we are still in the middle of the process and hoping to have the entire claim finalized and resolved soon, we could not be more grateful for True Home Maintenance's support. If you want a company that truly advocates for its customers with professionalism and genuine care, look no further!

  Ubi S.★★★★★

• True Home, Chris, and his team have been nothing but amazing in every interaction we have had with them. I use them for my home and my business and am always impressed by their honesty and professionalism. They are great at setting proper expectations and getting the job done right. In any home services business there will inevitably be unforeseen challenges especially in older homes and commercial properties and I trust 100% that those issues would be communicated properly and handled as if I was one of family. You guys and gals are amazing and ⭐️ here is your 6th star to add. Deal with real people, the right people, and always trust that they will be true to you!

  Allure B.★★★★★

• If you are looking for an honest, straightforward, and reliable air conditioning company, STOP LOOKING. The TEAM at True Home Maintenance Air Conditioning & Heating has your back. Back in 2024, I was dealing with a nightmare of a situation through my home warranty company. Chris, the owner of True Home Maintenance, personally stepped in. He took the time to genuinely listen to my concerns as a customer, and his TEAM immediately got to work helping my FAMILY. They pushed through a lot of administrative red tape, worked directly with our warranty company, and got the system issues resolved correctly and efficiently. Fast forward to 2026, and my home presented some unique airflow and performance challenges. Once again, the True Home team stepped up. Chris came back out to personally evaluate the system. What stands out the most is his unwavering INTEGRITY; he took full ownership of the situation, dedicated the time to properly diagnose the root cause, and ensured everything was completely set up and running to the highest standard. I feel it's incredibly rare to find a contractor who stands behind their workmanship with that level of DEDICATION and ACCOUNTABILITY! If you are still doubting who to call, just read the "About Us" page on Chris's TRUE Home website—they truly live by their CORE Values. PERIOD! Thank you to Chris and the entire TEAM at True Home Maintenance Air Conditioning & Heating!

  Duane★★★★★

• Sammie was fantastic and fixed our AC quickly. She was great and Chris in the office was great to communicate and let us know she was on her way! Thank you to both of you and we appreciate everything!

  J.J. B.★★★★★

• Gerardo came out this morning to check on a room that was not cooling like the rest of the house. He did a great job explaining the issues and the options. Our home warranty company did a great job partnering with True Home.

  Bob★★★★★

• Great personality ! Product knowledge wonderful ‘ His Demeanor was so gracias! He is what you want to be the face of the company ! I will always recommend him for service!!

  Hermosa H.★★★★★

• 6/29/2026 After posting the below review, the owner Chris reached out almost immediately. He listened to my concerns and apologized for our rocky start and is doing everything he can to get things headed in a more positive direction. We have chosen to continue with True Home in hopes we have the same great experience others have had. I'll update this again when all is done. 6/29/2026 My home warranty company connected me with True Home to evaluate my AC that is not blowing cold air. True Home contacted me pretty quick & came out a few days later. Based on the reviews, I thought great, hopefully this will be a positive experience. Unfortunately, not so much. The gentleman that came, looked at the unit & determined that there is a freon leak & he was unable to locate the leak. I wasn't surprised, this is a 20 year old unit we are talking about. So what are the next steps? I was told that he'd get his report in with recommendation for a new unit to the warranty company & he made sure to let me know that even if the warranty company approved a new unit, there were some costs warranty companies don't cover. I was already aware but I appreciate that he made sure I knew. This is where things go hinky. When I asked how long could it take to get response from warranty people, he told me how it could be couple weeks or more, even couple months. At one point, recommend I get a portable unit while I wait. Said they may want him to put refrigerant in the leaking unit, without finding & fixing the leak, and just wait. I could be wrong but its my understanding, adding refrigerant to a unit knowing it will escape is an environmental hazard. The tech made sure I knew if I wanted to bypass the wait & just replace it now, they had financing options. In the end, felt like he was just here to sell me on a new unit instead of acting in conjunction with the warranty company. This service call took place on a Wednesday 6/24. I called the following Friday 6/26 to check in & ask if the recommendation/ result of service call had been sent to the warranty company & I was told, yes, it has & True Home was waiting on response. I contacted my warranty company on Monday to check their eta for response & turns out, they have not received anything from True Home. After a discussion with the events with my warranty company, they will be sending out a different company. It feels like if you're self pay, not warranty customer you get the treatment that gets the 4.9 star reviews. As a home warranty customer, seems like they signed up to take warranty calls for lead generation, scare customers into paying out of pocket & deter them from waiting for warranty folks to do their thing.

  Jennifer P.★★★★★

• Sammy can't to check our ac out it wasn't running cool at all and dis absolutely not but talk crap about the company then left notes with absolute lies saying there was clothes all over the floor in her way and no access to my AC when I literally went out back with her where she sat and talked crap about the company shady as hell

  G&J S.★★★★★

• True Home Maintenance is Truly One of the BEST in the Business! We had an excellent experience with Brandon, the service technician. He was professional, knowledgeable, and took the time to thoroughly explain everything. He quickly diagnosed the issue with my air conditioning system and had it running perfectly in no time. Brandon was courteous, efficient, and made sure everything was working properly before he left. It's refreshing to receive such outstanding customer service. I highly recommend Brandon to anyone needing HVAC service! Thank you!

  Russ A.★★★★★

Read all reviews on Google

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About Mesa

Sources: U.S. Census Bureau. NOAA U.S. Climate Normals 1991-2020.