Arrow Heating & Cooling

In Arrow Heating & Cooling's own words

Whenever you come to us for services, youll be getting dependable air conditioning and heating systems that provide you with value as well as comfort.

Trade

HVAC contractor

Business address

6380 Nicholas Dr, Columbus, OH 43235

Telephone

(614) 229-4328

Website

arrowhvac.com

Hours

• Monday8:00 am - 5:00 pm
• Tuesday8:00 am - 5:00 pm
• Wednesday8:00 am - 5:00 pm
• Thursday8:00 am - 5:00 pm
• Friday8:00 am - 5:00 pm
• SaturdayClosed
• SundayClosed

From the business's Google listing, checked Oct 2026

Register

OH register

Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the state board.

Google Reviews

3.9 ★★★★★ (80)

• Great customer service. Original installation team for our home when it was built about 17 years ago. AC unit took a beating during the tornado event in 2024. They got us back up and running. Used them for new installation to replace original unit. Great service tech.

  Rubicon740★★★★★

• Great technician. Very responsive company. Would use again

  Kevin M.★★★★★

• Excellent service. Came out ahead of schedule and had me back up and running in no time.

  Nicholas A.★★★★★

• Great service and good plan for maintenance!

  Robin I.★★★★★

• The company was very responsive. We ran into an issue where the part was delayed 1.5 months but the team worked every angle to get this part delivered and the moment they received the part they dispatched to install it just in time for the heat wave.

  Keysha D.★★★★★

• Have had arrow service our HVAC several times. The staff are great! Always are kind and explain what is going on. Jimmy came out on a Sunday and looked over an issue for me and was fabulous. Can't recommend Arrow enough.

  Rachel K.★★★★★

• Jimmy from Arrow did an excellent job reworking my Line Set on my AC unit. I would highly recommend him and Arrow for any HVAC service

  Greg B.★★★★★

• Wonderful experience with Jaden! . Called ahead and advised of arrival time and started working upon arrival. Easy to communicate with and was patient with all my questions. Thanks for making it a great experience

  Corey B.★★★★★

• Arrow was prompt in addressing my issue on short notice and the technician was friendly and knowledgeable. He addressed the problem and had the AC up and running within an hour

  rudi835★★★★★

• I’ve been using Arrow for years and highly recommend them. From the ownership to the AC technicians, staff are all friendly and professional. Shout out to Jimmy for his excellent work.

  Joe W.★★★★★

• The service person was very knowledgeable, prompt, and pleasant. He figured out the issue quickly, and fixed it after picking up the right part within 24 hours. Great experience overall!

  Chris F.★★★★★

• We moved into a newly constructed home and Arrow installed the HVAC system. They couldn’t get the heat regulated through out the house. (Came back 3 times for the same issue within 6 weeks; been in home 2 months) The snow/ice storm came and the temp was 60 degrees, we called and was told that another customer’s home was colder then mine and they would get to us in a couple of days. POV: if I am calling about MY issue, I am not concerned about the issues of others. Chuck sent his son Mike to “fix” the issue. Mike came with 3 big rolls of duct tape. Apparently, he taped it up but the components fell off over night and the house was freezing. We called again and told Chuck the component fell off (we looked in the attic - which was a sauna up there) and saw the component on the floor. Chuck told us that they would never “tape up” their work; always bolts and boarded up. He told us he has been in business over 30 years and would never do a botch job like that….we went up to the attic and took a picture (the attic was like a sauna) and sent it to him - all the tape; broken/fallen component…..he never apologized or even admitted that his son did a botched job. He did fix the problem but just the fact of him getting mad and accusing us of defaming his company was upsetting. We had to “prove” the repair was botched. Who talks/treats first time customers like that? Fast forward two weeks, the heat is working properly (finally) but it makes me wonder why they couldn’t do the job right the first time.

  L8DY P.★★★★★

• Nate and his team did an amazing job installing a furnace and a/c unit. They were professional, timely and reliable. They went over options and were honest, fairly priced and reputable.

  Jean Z.★★★★★

• I called and asked how much it would be to diagnose a gas leak. They said 105 for service call for gas leak diagnostics and the parts would be free because my furnace was under warranty. Technician did diagnostic. Tacked on 90 dollars for labor and let me know that it is charged in 30 min increments. Took 40 min to diagnose. Appeared to be stalling the last 10 mins so that they could round up 40 mins to a one hour charge. I understand paying for their time but they technically "omitted" the truth to get the sale.

  Uriah H.★★★★★

• Fast and friendly service. Andy was professional, gave great tips and very personable.

  Amanda W.★★★★★

• The people you hire are going to get somebody killed on the road. I was driving down I-71 and one of your vans was aggressively weaving between traffic and tailgating people, and at one point attempted to pass on the shoulder. By the time we reached Polaris Pkwy, he got past an 18-wheeler and sped off doing at least 90. I understand that Columbus doesn’t have the greatest nor fastest drivers, but that is unacceptable behavior on the road.

  John Y.★★★★★

• Horrible service, very unprofessional. If I could leave no stars I would. I don’t even know where to begin I’m so disappointed. Will never go through this business again.

  Jessica★★★★★

• I called asking advice about my furnace after another company insisted I needed an expensive repair. I received same day service and the employee was very experienced and put my mind at ease.

  Kathy B.★★★★★

• Jimmy (technician) reached out because I had a last minute request to get my furnace working again. After just a few minutes, he was able to walk me through what was wrong which turned out to just be a clogged flu because my children shoved dirt in it. Appreciate all your help!

  Mindi S.★★★★★

• Jimmy H is a great technician and expert who took care of the issue pretty fast. He explains the issue clearly.

  Mahesh K.★★★★★

• Technician came out for a weekend job, gave a fair price to repair, and did great work. We have used Arrow for several years, and they continue to treat us great.

  Adam R.★★★★★

• We have a recently built new home and the furnace was installed by arrow. The filter box was not installed correctly and we could not replace the filter. It would not fit in. The service tech came out to fix it and he forgot to bring the parts needed to fix the problem. So they have to come out again and we have to wait 2 weeks. We asked if there was anything sooner since we already wasted a day waiting for the service tech to come who was late getting there. We expressed concern that it was such a long wait and were told that “it was our problem” that we had to wait so long. It is not our problem that the furnace was not installed correctly the first time and it is not our problem that the tech forgot the parts needed. We did not expect to be talked to in this manner from a customer service rep. All of this is Arrow’s problem not ours. We just have to deal with their customer service issues because they were the contractor the home builder unfortunately used.

  Michelle C.★★★★★

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About Columbus

Sources: U.S. Census Bureau. NOAA U.S. Climate Normals 1991-2020.