Back Bay Mechanical AC Repair & Heating

HVAC contractor in Braintree, MA.

In Back Bay Mechanical AC Repair & Heating's own words

Back Bay Mechanical is a leading HVAC contractor serving the residents of Braintree, MA and the surrounding areas. We are dedicated to providing top-notch heating and cooling services to keep your home or business comfortable all year round. Our team of experienced technicians have the knowledge and expertise to handle all your HVAC needs, from installation and maintenance to repair and replacement. Whether you need a new air conditioning system, a furnace repair, or regular maintenance services, we have you covered. We understand the importance of reliable heating and cooling and are committed to providing you with the best possible service at a fair and competitive price.

Trade

HVAC contractor

Business address

654 Washington St, Braintree, MA 02184

Telephone

(617) 397-4409

Website

backbaymechanical.com

Hours

Monday7:00 am - 3:00 pm
Tuesday7:00 am - 3:00 pm
Wednesday7:00 am - 3:00 pm
Thursday7:00 am - 3:00 pm
Friday7:00 am - 3:00 pm
SaturdayClosed
SundayClosed

From the business's Google listing, checked Oct 2026

Register

MA register

Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the state board.

Google Reviews

5.0 (127)

Needed a/c slit help fast! Coverings had eroded and buyers were coming! Prompt and excellent service by back bay mechanical. Thank you!

Ellen O.
The Back Bay Mechanical Team was fantastic to work with from start to finish. I was given a five-star referral to them from a close friend of mine, and they lived up to their reputation, plus some.

Frank C.
We have used Back Bay Mechanical three times for HVAC services. Whether regular maintenance or a more serious issue this company comes highly recommended. Believe me when I say we have dealt with other companies who are shady, don’t want to explain the work or the system, and just want a quick fix. Atua thoroughly explained our options, and cared about cost factors to us. He also was very respectful in our home leaving no mess and wearing booties. He gave service with a smile. Not to mention every time I call the woman who answers is so polite and very caring especially if AC goes out in the summer. I’d recommend Back Bay and their expertise and professionalism to all.

Erin V.
Technician was on time Kept work area Clean, Found the issue and resolved it quickly

James
Great service and fixed my issue at a reasonable price.

Anthony B.
We had an a/c emergency at Firehouse HotDesk in Weymouth and Back Bay came to the rescue. Our service tech Keith figured it out quick, repaired it and gave me some recommendations for future maintenance and service. Top quality service. We highly recommend them!

Mark S.
Great service. The tech was on time, very helpful explaining the issue, very polite.

Jim B.
Back Bay Mechanical was able to schedule an appt when most businesses said they were too busy. More importantly, the tech that arrived was very knowledgeable. Understood our system and got the heat pump working again when another company pronounced the unit dead and wanted me to replace it and the air handler at great cost. The people were all very nice, easy to work with and- as stated- know a lot about HVAC systems. Give them a call.

James T.
Prompt and professional response, diagnosed the problem rather quick and would work with you on finding the right solution.

rana K.
This company was great. They were very professional from start to finish and completed the scheduling, permitting, and installation quickly. Prices were reasonable and service was excellent.

Jacob L.
Installed a rooftop heating / cooling unit professionally, in a day, correctly, and at a good price. They communicated well with us about installation dates and times, and did a thoroughly professional job.

Scott L.
Back Bay Mechanical provided an outstanding service for our mini split installation…from start to finish and at a great price point. We couldn’t be more satisfied with the whole project. James and his team were top notch, dedicated, meticulous, polite, thoroughly efficient and professional.

Allison G.
I just moved into a new place & thought I smelled gas so Back Bay Mechanical sent someone right out to check for me. Very professional, knowledgeable and fair priced. I highly recommend.

Kimberly L.
Through the years, I’ve been pleased with Back Bay Mechanical. Even recently, Chris, the technician knew what he was doing, took time to assess the situation and to solve problems. Additionally, he was pleasant, polite, thorough and professional. That said, when I received my bill, I was stunned by the exorbitant cost, $535.00, that BBM charged for a thermostat which can be purchased online or in stores for $385.00 less than what I was charged. (plus there was an additional $149.38 installation fee) [Best Buy and Walmart $139.99, HVAC Home Safety $131.50, Amazon $149.99 } Prior to my appointment, my thermostat had not been working properly so, in anticipation, I purchased one exactly like the one I had. But later, based on conversations with the technician and my neighbor, I switched to the Honeywell T6 . When I received my bill, I was shocked to see a charge of $535.00 for a thermostat that other websites charge no more than $150.00. Through phone calls and emails, I requested BBN adjust the charge. Crickets. In short, I think paying $535.00, a $385.00 or more markup for a $149.99 thermostat, is usurious price gouging.

Mary C.
We hired Back Bay Mechanical to replace an HVAC unit in our brownstone condo in the South End. We found them after trying two other prominent service providers who were either terrible at follow up/communication or couldn't deal with an HVAC install in an old building. From start to finish, the Back Bay team was great. They clearly knew what they were doing, were comfortable navigating the peculiar space limitations of the building design, acquired the right equipment fairly quickly, and the install went super smooth. They were organized and clean, and communicated well throughout the project. When they left, it was like they had never been there (except we finally had reliable heat). They even rehung the drop ceiling where the interior unit was replaced. We will definitely be using them for maintenance going forward, and would highly recommend them to others.

Jim B.
Came quickly and did what they said they would for the price quoted.

john K.
What a great company. Recently had new heat pumps, thermostats, and fans installed by Back Bay. The owner Keith, was easy to talk to and obviously knowledgeable. The installers were very professional, efficient and cleaned up after. Everyone at the office, who I was in contact with by phone or email, is very nice and helpful. Truly, I felt I was in good hands with them.

Karen C.
The work was done well and the tech answered all of our questions. Thank You!

csdc V.
James and his team are some of the best in the business. James has helped me countless times over the years and is a stand up guy. Their work is exceptional and the staff is some of the most knowledgeable around. You can't go wrong hiring Back Bay Mechanical!

Tim S.
I reached out and James and the team gave me a very reasonable quote within 24hrs. They also were able to source parts in a timely manner, when others were quoting me 6-8weeks, which was a god send when one’s AC is broken during the late summer! The technicians also super professional, Ilir moved fast with precision. He also kept the work area clean and tight, which is always a plus!

rich L.
Every interaction, starting with the person who answered the phone (shout out to Nicole) was professional, diligent and knowledgeable. They delivered the repair a day ahead of schedule.

Jen R.
Excellent service. On time and on budget. Highly recommended

Chet K.
Very professional group; arrived on schedule, provided courteous service and did a very neat install of full HVAC unit. Attentive to details! Highly recommended company that strives to be the best.

Robert M.
On time, professional... and super quick for our maintenance. Would highly recommend!!!

David W.
We use the BackBay Mechanical Team for many of our properties. They are always very communicative and execute when needed. Great team!

Alkim D.
Amazing service. Chris was professional and knowledgable. I would highly recommend their services.

Linda N.

About Back Bay Mechanical AC Repair & Heating

Furnace repair and cooling work in Braintree

Furnace repair is one of the services Back Bay Mechanical AC Repair & Heating names for its Braintree work. The company also describes residential repairs and installations, with heating repair, heating maintenance, heat-pump repair, AC repair, air conditioning, indoor air quality work, and heat-exchanger testing and tune-ups among its stated services.

The company says it handles installation, maintenance, repair, and replacement for heating and cooling equipment. It also advertises emergency service, including 24/7 emergency AC repair, and says financing and discount pricing can be discussed for heating repairs.

In Braintree Town, utility gas heats 51% of housing units, per the American Community Survey's 2024 figures. NOAA normals for 1991-2020 put the mean temperature at 50.5 degrees F, with an average high of 60.4 degrees F and an average low of 40.5 degrees F.

Customer feedback for Back Bay Mechanical

Back Bay Mechanical AC Repair & Heating has a 5.0 rating from 127 Google reviews. Reviewers commonly mention prompt scheduling, quick diagnosis and repair, clear explanations of options, professional conduct, and clean work areas.

Several reviews describe maintenance visits, emergency cooling calls, heat-pump troubleshooting, mini-split installation, and rooftop heating and cooling equipment work. They also mention technicians explaining system issues and offering future maintenance recommendations.

Weekday availability and named HVAC services

Posted hours run Monday through Friday from 7:00 am to 3:00 pm, with Saturday and Sunday closed. Those weekday hours sit alongside the company's stated emergency-service availability for heating and air-conditioning problems.

The company's service list includes furnace repair, heating maintenance, heating repair, heat-pump repair, AC repair, and indoor air quality work. Heat-exchanger testing and tune-ups are also named among its heating services.

Services, brands and warranty details come from the company's own website. Ratings, hours and reviews come from Google. Town figures come from the US Census and NOAA.