Biggs Service Company

In Biggs Service Company's own words

Biggs Service Company, located in Amarillo Texas, delivers premier air conditioning repair service, heating repair service and home appliance repair service to the Texas Panhandle. Our mission to maintain our role as the leading HVAC contractor of the Texas panhandle is job one. Commercial refrigeration, restaurant equipment repair, HVAC installation and 24 hour service protect your home, business or restaurant. Commercial and residential, we are a leader in cutting edge technologies for heating, air conditioning, home appliance and refrigeration systems. Monitored Air Quality, use of Green Energy Ozone Friendly refrigerants, and top-rated Energy Star certified products provide peace of mind to our client and a clean safe environment.

Trade

HVAC contractor

Business address

6900 I-40 Ste 180, Amarillo, TX 79106

Telephone

(806) 349-1096

Website

biggsservice.com

Hours

• MondayOpen 24 Hours
• TuesdayOpen 24 Hours
• WednesdayOpen 24 Hours
• ThursdayOpen 24 Hours
• FridayOpen 24 Hours
• SaturdayOpen 24 Hours
• SundayOpen 24 Hours

From the business's Google listing, checked Oct 2026

Register

TX register

Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the state board.

Google Reviews

4.1 ★★★★★ (41)

• Very friendly and responsive. Gave options, showed us what was physically wrong so we know what to look for if we have additional problems, encouraged us to price a new one while they get more information to repair our existing one. Very fairly priced. They were the second place we called, they will be the first next time!

  Brandy W.★★★★★

• Called them this morning and needed a fridge fixed. He explained toe what all he was going to do and what it was going to cost me. I appreciated that he was honest and didn’t waste our time. We ended up having to buy a new fridge cause of the parts coated just as much. Next time I need anything done I will be calling him back!

  Kinsey P.★★★★★

• Edit to my original post since the owner came to her house and asked us to take it down. We have used this company's services once in the past but during this job he no called/no showed the appointment he scheduled and told my grandmother that she should've reminded him to come because he was very busy. He then charged my grandma a total of $395 for the diagnosis and the water valve replacement for the icemaker. My grandmother attempted to get some of the cost comped ($30 out of the $90 total for the diagnosis) since he no called/no showed her. He then charged her an extra $30 during the repair process on top of charging her for vacuuming behind the fridge. We would've been willing to vacuum if he asked us first. After he left, the icemaker still didn't work. Then, when she told him it didn't work, he told my grandmother he knew it wasn't going to work, and now we probably needed to replace the icemaker, which could cost another $250. Turns out, when I went over there to look at it again, he left the icemaker unplugged. Two days after I posted my objective as a possible review, the owner proceeded to call my grandmother and when she didn't answer, he showed up at her house unannounced to ask her to take it down. Thankfully, I was there and talked to him instead. The owner proceeded to apologize and correct us on our review. He then commended himself on his hard work. When I reminded him that we were more upset by his unprofessionalism (as he displayed showing up at her house uninvited) he told us he was sorry and that he views my grandmother as a mother and didn't intend any offense. This ordeal has made my grandmother very uneasy, and she is now afraid to be home alone. I write this review to state my honest opinion, not to discredit Biggs Service Company's work. At the end of the day, the icemaker did work again even if a couple of adjustments had to be made after he left. However, the unprofessionalism that the owner displayed has not only made us both uncomfortable to make further reviews but has encouraged us to seek business elsewhere. Do with this information as you will, but a message to the owner do NOT show up at my grandmother's house again. She doesn't wish to do business with you anymore and the review will stay up.

  Chase H.★★★★★

• I described my fridge being a Kodiak told him it is in my bus and I can come to him, he said he doesn't have a office to come to, I said again I can come to you, he said he hasn't even heard of a Kodiak refrigerator and then he asked if it is ac or DC I said DC and I needed a rv place to find repairs. I said I need a fridge guy. I asked what is the difference between a AC and a DC then he eventually just hung up on me. I called back to find out the difference between the two and he hung up again so I left him a message. $90 or $99 for diagnosis and then $300 or more after...im sure he is good at what he does but he is not good at people skills....

  Terry D.★★★★★

• Very professional. Saving me hundreds, of course, recommend at any cost.

  Steve C.★★★★★

• nice man who came to repair my oven, it was a minor issue which was addressed easily. That said, he was very helpful and the charge was limited to just the house call amount.

  Dena S.★★★★★

• Greg Biggs is very knowledgeable about refrigeration systems from 30+ year old systems to newer ones. I would also trust him with other appliances. His work is thorough and meticulous. He solved a defrost problem on our ancient GE side by side refrigerator/freezer. With his insights into how to adjust freezer/refrigerator temps, the unit is working better than it ever has before. Strongly recommend him for appliance repairs.

  Harry H.★★★★★

• The gentleman that attempted to repair my refrigerator/freezer was not professional and consulted Google for help. He may be able to repair something minor but don't count on anything more.

  craig L.★★★★★

• Paid 150.00 dollars for him to tell me to unplug my fridge. I do not recommend

  Faruk J.★★★★★

• I called this company yesterday for washer repair. I was scheduled for service between 3-5 today. They were a no show/no call until 7:15. He offered to come out at that time of night which I agreed. I asked him about the appointment and he chuckled and said "jobs". Then he said that as I was disappointed (I never said I was disappointed) he said "Let's not. I will allow you to find someone else". Very unprofessional.

  Bobbi M.★★★★★

• Didn’t show up, didn’t give notice he wasn’t coming

  Nolan W.★★★★★

• Excellent repairman and honest!

  Gary M.★★★★★

• Great job completed the job and was very professional.would recommend to anyone

  Doug B.★★★★★

• Rude and didn't get off vehicle to check roof

  Ruben H.★★★★★

• I called and was given a prompt appointment to evaluate my dishwasher. On the day of the appointment I get a text asking to move it to the next day. On the next day I get a text to expect him to be late. After the appointment time I get a phone call saying he wanted to come an hour late. I said, 'I guess so', and then he said 'You know what? I'm cancelling. You'll find somebody else.' My opinion is you will need a full-time house sitter to accommodate appointments for Biggs Service Company.

  Brad C.★★★★★

• They did an excellent job chasing down a part and fixing an older washing machine that kept me from having to purchase a new one. Will definitely use them again

  Linda P.★★★★★

• Never met the guy. Drove to my house but never got out of his truck. Told me he was too busy to help me because I was too busy helping my young son goto the bathroom when he called while in my driveway. Checked his website and didn’t see any disclaimer stating will not go knock on your door when he arrives and will only honk his horn or call your cellphone. One star for being responsive to requesting help for my ac. Edit after Gary’s response: I did in fact respond to his text asking if he was at my house. I said he was. I went to my front door and didn’t see him. I walked onto my front entry to check to see his truck. I didn’t. So I walked to my back door which also has a circular driveway. I didn’t see his truck. I glance at my phone a see my camera showing he parked near my garage. So I walk to my garage and open it. No truck as he had already left. I check my phone and see missed calls. I call him and he immediately begins to berate me on not answering my phone. Never had anyone I call for service or even for delivery and them arrive at my home and not knock on my door. I wouldn’t have written a review if he hadn’t yelled at me on the phone for not answering a phone call. I’m glad he refused service so I didn’t have to deal with him trying to finish his sell of a whole new hvac unit he had tried to prepare me for by diagnosing my issue based off the description I gave over the phone. He was where he said he would be when he said he would be so I’m not sure why I would be so startled to assume I’d need a shotgun to confront a technician I was expecting at the exact time he said he would be at my home. I’d definitely help my toddler goto the bathroom again to help him instead of dealing with Gary again. Maybe he had a bad day but there’s no reason to berate me on the phone for expecting a service technician to come and knock on my door after verifying they were in fact at my house. Posting my address won’t change the fact he was unprofessional and I’m glad I never met him because of the way he treated me.

  M L.★★★★★

• I felt like Greg Biggs was honest and thorough. He helped me with my dishwasher over the phone.( It helps if u know how to start it. Lol) I highly recommend his services!

  Cynthia H.★★★★★

• Greg came to assess our broken double oven. He was the third serviceman to look at the issue. The first didn’t even really look at it. The second said they had to order a part. A month after, after not hearing back, they said they wouldn’t be able to fix it after all. I called Biggs and reached Greg. He came the next day, truly looked at the problem, gave us a reasonable solution to actually be able to fix the oven. Then he advised us a way to fix our issue that would actually result in him making less money. I am impressed with this company and this serviceman. We have a lot of rental properties and work with a lot of repairmen and contractors. Finding one who has integrity, promptness, professionalism, and extensive knowledge is rare!! We will be using this company again.

  Lizzy S.★★★★★

• Greg was awesome!!!! 10 stars went above and beyond to help me get my washer and dryer working I will recommend him and his business to everyone who needs their service...on time polite professional honest up front on price !!!! Thank you so so much !

  deanna A.★★★★★

• Greg was very professional and knowledgeable. I called late afternoon to get my dishwasher fixed, he got to me the next morning figured out the problem and ordered the parts. As soon as those got in, he came out and got parts installed, hoses cleaned out and gave us options for fixes all along the way. He was very friendly and gave me lots of tips on how to keep the dishwasher running smoothly. Prices were reasonable for quality work. Great service!

  Jessica R.★★★★★

• Gary was beyond super nice and very informative! I cant imagine calling anyone else when we are in need!!

  Jennifer T.★★★★★

• Gregg was able to work me in on the same day I called. He fixed my whirlpool washer and pretty much knew what the issue was and was upfront with price. Very nice guy and will call on him again.

  Crystal G.★★★★★

• I had dropped a lid from All detergent Pods down dryer vent. On top of dryer( lesson- always keep top of dryer cleaned off). Biggs service came out retrieved lid from Roper dryer. He even cleaned my dirty floor behind the dryer . He was friendly and very helpful. I will always use Biggs service.

  Kayle M.★★★★★

• Gave me information on my GE fridge Will definitely use again

  ginger F.★★★★★

• Greg was very professional and explained in detail each step of how the HVAC system works and what could and could not be the problem. Greg also gave us the option after he had discovered the problem to either have me go buy the part at a local handyman store and instal the part in which would cut down on the cost. Or have him instal it which would cost much much more. Now you tell me where do you find people like that around anymore? I will definitely definitely be calling Greg for any of my future mishaps or breakdowns. Thanks Greg! RONALD BENTON GYSGT/USMC RET

  Ronald J.★★★★★

• Biggs Appliances was a blessing! Greg took an extraordinary amount of time helping me fix my Samsung Refrigerator. He helped me order the necessary parts and walked me through the repair remotely via phone call. It’s rare to come across someone who is so patient and skilled at their craft! Thank you Biggs Appliances for helping me repair my Samsung Refrigerator!

  Kris H.★★★★★

• ANYONE LOOKING FOR AN HONEST, SKILLED PLUMBER/HVAC PERSON???? I have been very pleased with all of my interactions with Greg Biggs, of Biggs Service Co., regarding my HVAC needs. It began with my refrigerator freezing, with the result of it no longer cooling my food. I contacted Biggs Service Co, and spoke with Greg, who asked several questions and then very accurately diagnosed the overall problem and what to do to get my refrigerator working again. He did not come out at that time, because he had been able to solve the problem over the phone. It would have been an after hours service call (it was a weekend evening) that would have cost a pretty penny I am sure. Greg did recommend that he or someone come out to further establish why the refrigerator froze up, sometime the upcoming week, during work hours. Other companies I had called that evening, before Greg, told me they would come out for "X" amount of money - nobody else gave me expert advice over the phone for free, essentially fixing my refrigerator at no cost! I did have Greg come by to examine my furnace (and A/C) to make sure it was ready for this upcoming winter.....he determined all to be clean and in good working order! The cost for him to do all of this was less than some companies charge just to make a house call. Greg was polite, friendly, accommodating, skilled, and efficient. He explained everything very carefully. He is very honest and has a lot of integrity. I will most certainly keep his information and have him as my go-to HVAC/appliance/ plumbing/etc. person, from now on. I was very impressed! Just sayin'!

  Denise C.★★★★★

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About Amarillo

Sources: U.S. Census Bureau. NOAA U.S. Climate Normals 1991-2020.