Carlton, Inc

In Carlton, Inc's own words

Carlton Heating & Air Conditioning Inc. provides Air Conditioning Installation, A/C Repair, Custom Duct Work, New Construction, Residential, Commercial, Service Calls, Heating System Installation, Heating System Repair, and Sheet Metal Fabrication to the Raleigh, NC area

Trade

HVAC contractor

Business address

6622 Old Wake Forest Rd, Raleigh, NC 27616

Telephone

(919) 561-6996

Website

carltonheatingandair.com

Hours

• MondayOpen 24 Hours
• TuesdayOpen 24 Hours
• WednesdayOpen 24 Hours
• ThursdayOpen 24 Hours
• FridayOpen 24 Hours
• SaturdayOpen 24 Hours
• SundayOpen 24 Hours

From the business's Google listing, checked Oct 2026

Register

NC register

Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the state board.

Google Reviews

4.5 ★★★★★ (167)

• The owner, the manager and the office manager all called me throughout the process to make sure I was taken care of and even squeezed me in first thing in the morning the next day when my AC went out. They came out and fixed the issue as well as inspecting all of my hvac equipment for any other signs of damage. The pricing was fair and I will be calling them back to replace units when the time comes.

  Christopher C.★★★★★

• Greg was amazing. Went above an beyond to fix our AC! Thank you so much!!

  Rafi H.★★★★★

• Company installed full HVAC (AC & Heating) system in 2024. Installers performed job very professionally! System functioned effectively at completion of job. Installers were careful not to damage my internal walls and other property while removing, manuering and transporting large sized old and new equipment to/from my attic, down my long spiraling stairs and outside my home. Company had been responsive with my followup routine service calls.

  Kenneth M.★★★★★

• Raul and his associate removed and installed the new HVAC system in a timely and professional manner. Taylor was great to work with as well in making my unit comfortable again in a timely manner and within my budget. Thank you Carlton, Inc.

  Kim M.★★★★★

• Carlton Heating & AC is the best thing to happen to my HVAC units at home and at work. Love working with these guys. Dependable and fair. Highly recommend!

  Barbara G.★★★★★

• We had a great experience with Carlton Heating & Air Conditioning. Taylor and Misty were both extremely helpful, responsive, and communicative throughout the entire process. They kept me updated, answered all of my questions, and made everything easy from start to finish. Caroline was also very helpful when I spoke with her. I really appreciated how quickly they were able to get everything taken care of and the great customer service throughout. I would definitely recommend them!

  Pisei N.★★★★★

• This company went above and beyond with service, and sparked a career interest in my son. Let me tell you guys about Gregory. Not only did he come and do the job, he walked us through what the issue was, how to handle it, what he was going to do to fix it, and was so kind and detailed. It was hot and it rained, but that didn’t stop his amazing customer service. I told him I appreciated him walking us through the process so we felt assured. He then had a conversation with my son and now he’s interested in the HVAC field. Gregory thank you so much for all you do!!

  Ronnie C.★★★★★

• I have been having problems with my upstairs heat pump system, which was installed by Carlton in July, 2025. Greg has been great at getting the complicated new communication boards repaired and getting me cool again.

  John R.★★★★★

• Rauel and Michael just replaced my entire unit in just a couple of hours, they were professional, clean and fast, after over a week with no AC, finally someone knew how to do the job! I highly reccomend them.

  dreadthedays S.★★★★★

• HVAC was not cooling and had 5 guests staying overnight. Called at 6 a.m. Service Tech was here at 8 and up and runnung in 15 minutes. Very reasonable for after hours service call.

  NANCY R.★★★★★

• Great local company to work with! Highly recommend.

  Jason E.★★★★★

• Carlton is simply the best. I have their service plan and whenever my system acts up, they respond quickly. Their service people are awesome. Taylor helped me just recently and I was able to trust the info and options presented. Misty, on the phone, Is always helpful. John Carlton, your HVAC Company is excellent. Thank you.

  Cynthia D.★★★★★

• Our AC went out while my wife and I were on our babymoon and the grandparents were staying with our 2 year old daughter at our house. The owner, Mr. John, spoke with me directly, and Missy called me and had Tyler come our first thing, my unit was fixed by 10 am. Tyler was communicative and direct, overall a great experience - will use them again. Top notch service, cuatomer care and knowledge/experience over here. Thanks Tyler & team!

  Megan D.★★★★★

• Prompt customer support and service when needed. This one thing is hard to come by now a days. I wanted to add to my already 5 stars that Greg has been exceptional with solving my HVAC issues which is a product issues but this guys are supporting 100%

  two P.★★★★★

• I move to NC 6yrs ago and Carlton heating and Air Conditioning was recommended to me by a local resident. I have nothing but high praises for this company and the great service they have provided over these past 6yrs. I highly recommend them as your next HVAC company!!!

  Eddie A.★★★★★

• I had to have my entire system replaced and they were helpful from consultation to inspection. I highly recommend them. I also have a maintenance contract with them that I got before my old unit went out. They come out twice a year for no charge and give it a thorough going over. Also, if you ever do need a repair and you have a maintenance contract, you don't have to pay for the visit, and your visits get expedited as well.!

  Gail R.★★★★★

• Amazing staff, efficient and super friendly. Guy was even willing to come out all the way out of his way to fix our unit on a Saturday. He identified and resolved the issue super fast.

  Makenzie A.★★★★★

• Made the mistake of calling Carlton HVAC when my house started feelin like the inside of a crockpot. Misty in the office acted like they had the dream team ready to roll out. Then Taylor the service manager showed up and from the second he stepped out the truck I knew my AC was in God’s hands. Taylor kept openin the unit, squintin at it, closin it back up, then wanderin off to the truck like he was on a scavenger hunt. Every time he came back it was another ‘hmm’ and a head scratch. At one point I’m pretty sure he was just pressing buttons for morale support. Couple hours later, my house was still hot enough to bake cornbread on the counter, but somehow they managed to cool off my bank account just fine. Misty stopped answering like she owed me money, Taylor acted confused why I wasn’t thrilled, and my AC unit sounds worse now than before they touched it. If you enjoy paying premium prices for absolutely nothing except heat exhaustion and disappointment, Carlton HVAC is the place for you!

  Alayna W.★★★★★

• Called Carlton HVAC ‘cause my house was hotter than two rats screwin in a wool sock. Feller shows up scratchin his head lookin at my AC unit like it was a dang spaceship. Man disappeared to the truck so many times I thought he was secretly movin in. After 3 hours of grunts, cuss words, and ‘well ain’t that somethin,’ my air still ain’t workin but somehow my bill sure does. House still feels like a deer jerky shed in July. Appreciate y’all givin my thermostat a motivational speech though. Ding Dongs.

  Jim B.★★★★★

• Great company everyone is easy to deal with and a pleasure to do business with high recommend

  Taylor R.★★★★★

• Carlton is a phenomenal company. It’s always difficult to find a company that will stand by their work, Carlton is a company that will stand by their work no matter what. Great job guys!

  Michael C.★★★★★

• When I call them they come. Their techs normally do a good job. Sales on the other hand is lacking greatly. I reached out to get quotations for the yearly contracted service they offer. I have 2 properties. Instead of sending me the quotes the service manager wanted me to call him. I replied, I'd rather not as I am in the war zone known as the Arabian Gulf at the moment. I never heard back from him by email. He may still be sitting by his phone thinking I'll call him when missiles & drones are flying over!

  BJ★★★★★

• This place was hands down awesome. Customer service was great, Gregory was our technician and did an awesome job. Even after he left when we were having questions still he walked us through everything to make sure our heat was still working! Would recommend them to anybody if they ever need heating or air work!

  Tyler K.★★★★★

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About Raleigh

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