Cool Change Heating and Air
HVAC contractor in Raleigh, NC.
In Cool Change Heating and Air's own words
When you call us for your Heating or Air Conditioning repair, we’re committed to your satisfaction. Whether we’re repairing your air conditioner, replacing a part on your furnace or heat pump, or doing a routine maintenance on your HVAC system, you can count on us to come quickly no matter where you live in the Greater Raleigh area. We are honest and stand behind our work.
- Trade
- HVAC contractor
- Business address
- 2210 E Millbrook Rd Ste 103, Raleigh, NC 27604
- Telephone
- (919) 457-2494
- Website
- coolchangenc.com
- Hours
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- Monday7:30 am - 6:00 pm
- Tuesday7:30 am - 6:00 pm
- Wednesday7:30 am - 6:00 pm
- Thursday7:30 am - 6:00 pm
- Friday7:00 am - 10:00 pm
- Saturday8:00 am - 4:00 pm
- Sunday8:00 am - 4:00 pm
From the business's Google listing, checked Oct 2026
- Register
- NC register
Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the state board.
Google Reviews
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September 2026 – Winter Service Exceptional service once again! Thomas arrived on time and was professional, knowledgeable, and thorough. He performed our winter service and also cleaned out a drain line that needed attention. Special thanks to Thomas and to Stephanie in the office for always being so helpful and responsive. I highly recommend their service packages. Keeping the system regularly maintained is well worth it, but just as important is the peace of mind that comes from having a relationship with a company and team you know you can count on. Thanks again, Thomas and Stephanie! March 2026 - A special thanks to Tiffany, who handled my call professionally and clearly communicated next steps, even as some unknowns were still being worked through. That kind of transparency and follow-up really builds confidence as a customer. One of the reasons I love working with Cool Change is that they feel like a true partner, not just a service provider. That same standard is reflected across the entire team. Ryan, Miles, and Stephanie consistently reinforce that feeling through their professionalism, teamwork, and follow-through. I always have an excellent experience working with the entire team, and I have for more than 15 years.
John W.
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Here’s a shorter, stronger version that stays focused on your firsthand experience: Extremely disappointed with my experience with Cool Change. I purchased a new HVAC system expecting a professional inspection and honest recommendations. I was assured everything was satisfactory, but after installation I discovered significant ductwork problems, including conditioned air escaping into the crawl space and the system running almost continuously. There were also known circumstances involving the ductwork, including a disconnected bathroom vent from a 2023 renovation and a washing-machine leak in 2024. This raises serious concerns about whether the ductwork was properly inspected before the new system was installed. When I raised my concerns, the owner’s response and treatment of me were extremely unprofessional. I expected transparency, accountability, and quality workmanship and unfortunately, that was not my experience. I strongly encourage anyone considering Cool Change to get an independent ductwork inspection and document everything before purchasing a new system. If you have experienced similar issues, please reach out. Together we can help chnge deception in business.
Hawa D.
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Excellent service. You can really tell that the employees enjoy working for this company. With Holden coming out to calculate the system, John and Jacob installing the system, and Ryan coming out to check everything and go over any and all questions I had it was a thoroughly easy experience. Guys, don’t be mad, but it was Stephanie on the phone dealing with me that really put it over the top! Great work Cool Change!!!
john C.
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Cool Change Heating and Air - Raleigh and their Coastal Beaufort NC location are great. They are honest, EXTREMELY responsive, reasonably priced and quick. Highly recommended. Many different servicers refused to service my unit for various reasons, instead trying to sell me on a new one. Cool change didn't hesitate and fixed it right up!
Christopher R.
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Always amazing service! They have the nicest people! We have been with them for about 8 years and always had a great experience! We had Thomas come today to fix our upstairs unit. Thomas did an outstanding job fixing our AC! He was professional, knowledgeable, and quickly diagnosed the problem. He explained everything clearly, completed the repair efficiently, and made sure everything was working perfectly before he left. It's obvious he takes pride in his work and genuinely cares about his customers. Thanks to Thomas, our home is cool and comfortable again. I highly recommend this company!
Aga J.
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My family and I came home from a weeklong vacation to a 85° house. Thomas came out early the next morning and got the system all fixed up and was very professional and helpful. We were very thankful for cool change and the work that they did. Absolute legend.
John B.
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We bought a new house and just a short few weeks later the AC was not working properly. We called the team, Holden came over, took a thorough look around and explained our options, what to expect and was ao friendly and personable. When the team came to install of a new AC and furnace a few days later, everyone on the team was wonderful. Ryan spent time showing us the new system and explaining everything and what to expect. After the installation, we have had no issues, and thankfully have been a lot more comfortable in our home.
Meghan B.
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Wonder people and great service
Chanin R.
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I came home from vacation to my AC not working on one of the hottest weeks of the year. Steph, Tiffany, and JD were so nice and helpful. JD came out right away to help get my system back up and running! He was so kind and talked to me like I was family. I am very pleased with their work and their customer service! 100% recommend this company!
Pea J.
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Holden was outstanding! He arrived on time and got to work immediately. He was thorough and explained everything he was doing each step of the way. He stayed until the issue was resolved and made sure our unit was performing optimally. Can't recommend this company enough! Thanks guys!
Scott S.
About Cool Change Heating and Air
HVAC services in Raleigh
Cool Change Heating and Air has operated since 1994. The company says it provides residential HVAC services including air conditioning repair, furnace repair, and heat pump work. It also offers routine maintenance and seasonal tune ups to help extend the life of heating and cooling systems. The company identifies itself as a Trane Comfort Specialist.
The business handles emergency heating and air conditioning repair for customers in the Greater Raleigh area. It describes its work as being committed to customer satisfaction through honest service.
Ratings and service details
Reviewers frequently mention the responsiveness of the team and the professionalism of the technicians during both emergency repairs and routine maintenance. One reviewer noted that the company repaired a unit rather than pressuring them to purchase a new system.
In Raleigh, electricity accounts for 58% of the heating fuel share per the American Community Survey. NOAA normals for the area show a mean temperature of 60.0 degrees F.
Residential heating and cooling
The company provides specialized work for air conditioning, heating, and insulation. Its service list includes spring and fall tune ups designed to manage utility costs. The business operates seven days a week, with hours spanning from 7:30 am to 6:00 pm on most weekdays and extending to 10:00 pm on Fridays.
Cool Change Heating and Air provides service throughout Raleigh.
Services, brands and warranty details come from the company's own website. Ratings, hours and reviews come from Google. Town figures come from the US Census and NOAA.
More HVAC contractors in Raleigh
About Raleigh
| Population | 506,306 (2025) |
|---|---|
| County | Wake County |
| Average yearly snowfall | 4.5 inches |
| Heating degree days | 3,380 |
| Most common heating fuel | Electricity |
Sources: U.S. Census Bureau. NOAA U.S. Climate Normals 1991-2020.