Icy Hot Heating and Air Conditioning

In Icy Hot Heating and Air Conditioning's own words

Since 2008, Icy Hot Heating & Air Conditioning has been Raleigh's trusted HVAC contractor for AC repair, furnace service, heat pump installation, and emergency service. NATE-certified technicians, NC Licensed #L.34356, Authorized Lennox Dealer. We serve homeowners across the Triangle: Raleigh, Cary, Durham, Apex, and 8 surrounding communities. Upfront pricing, honest diagnostics, same-day service.

Trade

HVAC contractor

Business address

5315 Orchard St, Raleigh, NC 27606

Telephone

(919) 673-7667

Website

airconditioningrepairraleigh.com

Hours

• MondayOpen 24 Hours
• TuesdayOpen 24 Hours
• WednesdayOpen 24 Hours
• ThursdayOpen 24 Hours
• FridayOpen 24 Hours
• SaturdayOpen 24 Hours
• SundayOpen 24 Hours

From the business's Google listing, checked Oct 2026

Register

NC register

Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the state board.

Google Reviews

4.8 ★★★★★ (144)

• Faustino with Icy Hot was great and in 15 minutes found a leak that another company spent 2 hours looking for and never found. At no point did Faustino or Frankie try and upsell me some maintenance package, instead, they found and solved the problem and charged a fair price. I won't say the name of the other company, but I will say their Service was not Ideal. For anyone reading this, if they come to you and immediately start with the maintenance talk, tell them to go. It is all a scam. I get that company's make money, but they are literally sending these guys out to take advantage of people, and that is stealing, plain and simple. Thankfully we still have companies like Icy Hot we can rely on.

  kevin J.★★★★★

• Competence (2 Decades of Experience | No "shooting from the hip" |Thorough & Accurate Diagnosis | Measure Twice Cut Once), Character (Their Word is their Honor), Prompt Responsiveness (Out of this world), Commitment to Customer Satisfaction, and Reasonable/Fair Pricing. Peace of Mind. On hot days, my system was having a hard time maintaining the Temperature. Diagnosis, a bit low on Freon (410A) for optimum performance.

  Hanny S.★★★★★

• They are responsive, knowledgeable and efficient. When I called, they picked up immedicately and had us scheduled to be seen the next day. Nice people. Would definitely recommend.

  Valerie A.★★★★★

• Additional notes: The company's response below shows again their insist of unnecessary service. The AC's issue was not related to refrigerant nor it needed any cleaning. The technician onsite was not able to show much evidence justifying either but was under immense pressure from the management to oversell. The service was scheduled from 3-5pm but the technician did not arrive way after 5pm and took an hour still no clue. A lot of the time was spent speaking on phone with the manager. The service was never an emergency service. I called in the morning, the office said they could dispatch a technician between 3-5pm and we set appointment. Categorizing the scheduled normal service as emergency and claimed to have stayed after hour to falsely induce mercy is just another evidence of dishonesty. Regarding the revisit to correct any error, I was reluctant to call the Icy Hot back given the incompetence and the oversell push during the initial visit, not even for the so-called warranty service. This echoes a review posted by another customer earlier. I worry that instead of fixing any error, more unnecessary service will be demanded and further damage be done to my AC. Now it is not hard for the company to say: Well, that was an easy error to correct, and you should have called us. This is all because another contractor with true expertise and good ethics has diagnosed Icy Hot's error. If Icy Hot was capable and ethical at the first place, the error would not have occurred with sufficient final steps of double checking wiring, temperature and air flow after thermostat installation. Aren't these necessary steps by trade standards? Original Post: If you want to be sold unnecessary and overcharged service without fixing your AC's true problem, hire this company. I made the mistake to hire this company last week to diagnose and repair my AC system which was cooling fine but intermittently turned itself off. Instead of completing a thorough diagnosis, the technician who was constantly micromanaged over the phone repeatedly push for approval of adding about 3 lbs of refrigerant, an evaporator coil cleaning, and a thermostat replacement. When I declined the refrigerant and cleaning because the unit was visibly clean and there was no clear evidence of needing refrigerant, the manager threw a tantrum over the phone and ordered complete of service. It costed $400+ to just replace a thermostat. I did not know that the performed thermostat replacement was not fixing the true problem, might not have been necessary, and it made the AC performance worse. After the technician left, my AC was barely cooling and water started coming from the handler. The indoor blower continuing to run even when the thermostat was set to Off and the fan was set to Auto. I had to hire another contractor who quickly identified thermostat's WRONG WIRING and performed the needed repair. No refrigerant needed, no cleaning needed, just firming the connection of the disconnect box, less than $100. The system was running with all readings in range and completely balanced as soon as the new repair was done. What Icy Hot did was short-circuiting cooling and heating together in thermostat installation making the AC to run both cooling and heating at the same time! What a joke if a company cannot even install a thermostat correctly (not to mention it was probably unnecessary) and charges $400+ for a faulty installation. I wrote to Icy Hot noting the FAULTY service, the manager ACKNOWLEDGED the thermostat wiring was incorrect, but REFUSED to reimburse any costs despite their MALPRACTICE which could have cause further damage to my AC. Extremely disappointed with the incompetence, dishonesty, and the lack of accountability after their work created additional problems. Stay away!!

  Jen P.★★★★★

• I gave them a call at 4:30 in the morning and got an answer in 10 minutes that they would be able to check out my problem in the afternoon. They got here at 12:30 and fixed the A/C. By 2:30 my A/C was doing its job. Good people and very knowledgeable. Would recommend them to anyone who needs A/C or heat work.

  james H.★★★★★

• The company came out the same day of my call which was already a step in the right direction. The star of my service call - Tim, individual that takes pride, integrity, transparency in their work (old school guy ). He was attentive, professional and even taught me a few things along the way to be an educated homeowner. In this day and age where jobs are converting to AI or choosing younger people that have far less experience, I would go for Tim all day long. On a side note, I want to thank the gentleman that viewed Tim for his years of experience and work ethic and gave him an opportunity to do what he does. And Tim, thank you so much, it was great chatting with you.

  Roshan P.★★★★★

• Professional, efficient, kind technician, upfront about all pricing and honest about what was going on.

  Abraham G.★★★★★

• Icy Hot was the only company to return my queries with the ability to solve my HVAC problem. They were prompt, friendly, and gave me exceptional customer service.

  Peter M.★★★★★

• Icy Hot did a fantastic job at my father-in-law’s house and I would highly recommend them for all of your HVAC needs! Friendly employees and high quality service.

  Firas K.★★★★★

• Always a great experience... Frankie's team is always on time, honest, professional, knowledgeable, efficient, and friendly. Tim was very helpful. It's truly helpful knowing a company prides them self on integrity and quality work. Thank you.

  Anita P.★★★★★

• Frankie has been my neighbor for over 5 years and is one of the most genuine people I know! Anytime there is a issue with my HVAC system, he goes above and beyond to make sure my son and I have heat or air. He and his team are awesome, and I would recommend him to anyone!

  Ashley B.★★★★★

• Icy Hot is great. Frankie and his team always do solid work and take the time to explain what’s going on. They’re honest and upfront every time, and when they say something needs to be done, I trust them completely.

  Justin P.★★★★★

• We bought our original unit from Icy Hot. We have continued to have maintenance done on the unit by Icy Hot. We have been very pleased with the service. They arrive on time for the appointments and if there are any issues, they are always able to correct the problem. Highly recommend this company!

  Amy J.★★★★★

• I've been doing work with Icy Hot for several years now. I just had my fall maintenance done by Tim, who was a newer tech with the group. He was simply fantastic. When he found a problem he didn't just quickly point it and give a price. Instead, he took the time to show me the issue, and only recommend a fix. When I decided to go with the fix, he put on a master class on the unit, and really took pride in showing his client the difference in the system. I so enjoyed Tim and I have always stood behind the quality and service of Icy Hot.

  Kay B.★★★★★

• ⭐⭐⭐⭐⭐ I had such a great experience with this HVAC company! They responded so quickly and had a tech out in no time. The technician was not only knowledgeable but also incredibly friendly, which made the whole process stress-free. It’s rare to find a company that combines fast service with genuine customer care—highly recommend!

  Kimberly H.★★★★★

• I am a new customer. Been searching for a long while. My job was completed today. What can I say! Good customer service is difficult to find now a days. They were very respectful and very knowledgeable. These 2 persons were detailed and treated my 2 systems as if they were working on their own devices. A new part needed to be replaced and re-installed due to poor quality of work when installed in 2018 on one system. The price was reasonable for what needed to be done. Thank you Icy Hot.. my HVAC units have found a new guardian.

  Carolyn H.★★★★★

• Franky is a very professional technician. I had a problem with the upstairs air conditioning, where my kids sleep, and it was extremely hot. I gave his company a call after hours praying someone would pick up, but not really expecting anyone to, and he picked up, showed empathy to the fact it was my kids being effected, and showed up fixed the drain pan. I cant thank him and his company enough. Its really good to see compassion come back after having bad experiences with other companies.

  Wahid N.★★★★★

• Highly recommended for the services . Very punctual, efficient and trustworthy.

  Dristee S.★★★★★

• Superior service by Faustino. Frankie was so wonderful to find someone on his team to help us on the same day we called. The unit was long overdue for service. We And we will be getting on their maintenance agreement, for sure. We are so glad our friend, Brad, recommended them to us.

  TL W.★★★★★

• Updated.... Just wanted to clarify a few points. Even after the Icy Hot work on the unit, I continued to have issues. I was hesitant to bring Icy hot back in because in my opinion, they way over charged me for the 1 hour spent and frankly given the results did not want to have them back... even for warranty service. Because I had just spent so much on the unit with icy hot I lived with the issue until I could not any more and brought in another company. They charge close to half what icy hot charged which was more in line with what I feel is market for 1 hours work and they fixed the issue. The new company diagnosed the same issue (short) so, in my opinion, they confirmed my thoughts on price and quality of work. The short was caused by a miswiring of the system, not old fraying wires or anything that would have resulted from aging so, in my opinion, it was not a new issue. Original Review: In my opinion, they are way too expensive. But in addition to charging too much, they did not appear to fix the issue. They charged me $444 to track down what they said was a short. It amounted to 1 hours work (Maybe a couple of minutes more but not much more) and no parts. I will not be using them again. In addition, it did not seem to work after they got done. Finally, I recently brought in another company who found the issue....it was a short and fixed it this time for a reasonable price. Much less that the $444 icy hot charged me.

  Rob A.★★★★★

• Faustino and Tim are awesome - they were straight forward and thorough with their inspection and explained the problem in detail so I could understand how to fix it! Really nice service and I would recommend Icy Hot to anyone! They are honest and work hard!

  Brent B.★★★★★

• We had an issue with our AC unit. Icy Hot came highly recommended and they did not disappoint. Tim is just awesome. He is knowledgable and very good at explaining what the issues were. I highly recommend Tim and Icy Hot.

  Todd S.★★★★★

• Our AC stopped cooling this week so I called Icy Hot. I knew the issue was most likely the capacitor for the condensor outside because the relay clicks and the fan spins but the condenser doesn't start. They came out in 2 days as promised and took care of the issue. Tim was great to deal with and knowledgeable. My only complain is that Icy Hot overcharged me. The 75/10 MFD capacitor is no more than $100 but they charged me $369. Really? I certainly understand 30-50% markup but not 270%. So while the crew was excellent and nice to deal with, I am disappointed with this business.

  Shusei K.★★★★★

• Honest, Knowledgeable, and No High-Pressure Sales Tactics. I highly recommend Icy Hot Heating and Air. They did a thorough diagnostic of my heat pump, explaining everything as they did so and saving me some money in the process. It becomes clear their main goal is to do an excellent job for the customer.

  Maggie★★★★★

• Expert. Responsive. Friendly. Humble. Fast. Fairly-priced. Highly recommend.

  Anni H.★★★★★

• As a retired HVAC technician with 28 years of experience, I can confidently say that Icy Hot Heating and Air Conditioning is top-notch. Their professionalism, attention to detail, and customer service are second to none. From start to finish, their team demonstrated a deep understanding of the trade and provided solutions that were both efficient and effective. I highly recommend them to anyone in need of quality HVAC services!

  Tim★★★★★

• From the residence of Linda & Phillip Smith in Cary, NC Our furnace went out in December during a cold period❄️Icy Hot H&A provided Excellent service and based on other estimates we received he saved us thousands of dollars!!! We had a few other companies provide estimates and his prices and services offered were amazing! This was our first experience with Icy Hot Heating & Air and we will definitely be using them for any future HVAC needs. Thank you so much for providing us with kind, courteous and speedy service. Thank you Frankie

  Thomas H.★★★★★

• Frankie of Icy Hot always comes through for us for all of our HVAC needs and this time his colleague Faustino was able to troubleshoot quickly and efficiently at a very reasonable price. We always recommend Icy Hot.

  Natalie O.★★★★★

• I always use Icy Hot for heating and air conditioning service. Recently, I had a problem that required them to come to my home quickly. The owner, Frankie, and his team were amazing. The problem was solved. I would not use anyone else for my heating and airconditioning service.

  GKJ★★★★★

• I can't recommend Frankie and the Icy Hot crew highly enough! Fantastic service and a commitment to quality and customer satisfaction.

  Melissa Z.★★★★★

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About Raleigh

Sources: U.S. Census Bureau. NOAA U.S. Climate Normals 1991-2020.