Icy Hot Heating and Air Conditioning

In Icy Hot Heating and Air Conditioning's own words

Since 2008, Icy Hot Heating & Air Conditioning has been Raleigh's trusted HVAC contractor for AC repair, furnace service, heat pump installation, and emergency service. NATE-certified technicians, NC Licensed #L.34356, Authorized Lennox Dealer. We serve homeowners across the Triangle: Raleigh, Cary, Durham, Apex, and 8 surrounding communities. Upfront pricing, honest diagnostics, same-day service.

Trade

HVAC contractor

Business address

5315 Orchard St, Raleigh, NC 27606

Telephone

(919) 673-7667

Website

airconditioningrepairraleigh.com

Hours

• MondayOpen 24 Hours
• TuesdayOpen 24 Hours
• WednesdayOpen 24 Hours
• ThursdayOpen 24 Hours
• FridayOpen 24 Hours
• SaturdayOpen 24 Hours
• SundayOpen 24 Hours

From the business's Google listing, checked Oct 2026

Register

NC register

Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the state board.

Google Reviews

4.8 ★★★★★ (144)

• Faustino with Icy Hot was great and in 15 minutes found a leak that another company spent 2 hours looking for and never found. At no point did Faustino or Frankie try and upsell me some maintenance package, instead, they found and solved the problem and charged a fair price. I won't say the name of the other company, but I will say their Service was not Ideal. For anyone reading this, if they come to you and immediately start with the maintenance talk, tell them to go. It is all a scam. I get that company's make money, but they are literally sending these guys out to take advantage of people, and that is stealing, plain and simple. Thankfully we still have companies like Icy Hot we can rely on.

  kevin J.★★★★★

• Competence (2 Decades of Experience | No "shooting from the hip" |Thorough & Accurate Diagnosis | Measure Twice Cut Once), Character (Their Word is their Honor), Prompt Responsiveness (Out of this world), Commitment to Customer Satisfaction, and Reasonable/Fair Pricing. Peace of Mind. On hot days, my system was having a hard time maintaining the Temperature. Diagnosis, a bit low on Freon (410A) for optimum performance.

  Hanny S.★★★★★

• They are responsive, knowledgeable and efficient. When I called, they picked up immedicately and had us scheduled to be seen the next day. Nice people. Would definitely recommend.

  Valerie A.★★★★★

• Additional notes: The company's response below shows again their insist of unnecessary service. The AC's issue was not related to refrigerant nor it needed any cleaning. The technician onsite was not able to show much evidence justifying either but was under immense pressure from the management to oversell. The service was scheduled from 3-5pm but the technician did not arrive way after 5pm and took an hour still no clue. A lot of the time was spent speaking on phone with the manager. The service was never an emergency service. I called in the morning, the office said they could dispatch a technician between 3-5pm and we set appointment. Categorizing the scheduled normal service as emergency and claimed to have stayed after hour to falsely induce mercy is just another evidence of dishonesty. Regarding the revisit to correct any error, I was reluctant to call the Icy Hot back given the incompetence and the oversell push during the initial visit, not even for the so-called warranty service. This echoes a review posted by another customer earlier. I worry that instead of fixing any error, more unnecessary service will be demanded and further damage be done to my AC. Now it is not hard for the company to say: Well, that was an easy error to correct, and you should have called us. This is all because another contractor with true expertise and good ethics has diagnosed Icy Hot's error. If Icy Hot was capable and ethical at the first place, the error would not have occurred with sufficient final steps of double checking wiring, temperature and air flow after thermostat installation. Aren't these necessary steps by trade standards? Original Post: If you want to be sold unnecessary and overcharged service without fixing your AC's true problem, hire this company. I made the mistake to hire this company last week to diagnose and repair my AC system which was cooling fine but intermittently turned itself off. Instead of completing a thorough diagnosis, the technician who was constantly micromanaged over the phone repeatedly push for approval of adding about 3 lbs of refrigerant, an evaporator coil cleaning, and a thermostat replacement. When I declined the refrigerant and cleaning because the unit was visibly clean and there was no clear evidence of needing refrigerant, the manager threw a tantrum over the phone and ordered complete of service. It costed $400+ to just replace a thermostat. I did not know that the performed thermostat replacement was not fixing the true problem, might not have been necessary, and it made the AC performance worse. After the technician left, my AC was barely cooling and water started coming from the handler. The indoor blower continuing to run even when the thermostat was set to Off and the fan was set to Auto. I had to hire another contractor who quickly identified thermostat's WRONG WIRING and performed the needed repair. No refrigerant needed, no cleaning needed, just firming the connection of the disconnect box, less than $100. The system was running with all readings in range and completely balanced as soon as the new repair was done. What Icy Hot did was short-circuiting cooling and heating together in thermostat installation making the AC to run both cooling and heating at the same time! What a joke if a company cannot even install a thermostat correctly (not to mention it was probably unnecessary) and charges $400+ for a faulty installation. I wrote to Icy Hot noting the FAULTY service, the manager ACKNOWLEDGED the thermostat wiring was incorrect, but REFUSED to reimburse any costs despite their MALPRACTICE which could have cause further damage to my AC. Extremely disappointed with the incompetence, dishonesty, and the lack of accountability after their work created additional problems. Stay away!!

  Jen P.★★★★★

• I gave them a call at 4:30 in the morning and got an answer in 10 minutes that they would be able to check out my problem in the afternoon. They got here at 12:30 and fixed the A/C. By 2:30 my A/C was doing its job. Good people and very knowledgeable. Would recommend them to anyone who needs A/C or heat work.

  james H.★★★★★

• The company came out the same day of my call which was already a step in the right direction. The star of my service call - Tim, individual that takes pride, integrity, transparency in their work (old school guy ). He was attentive, professional and even taught me a few things along the way to be an educated homeowner. In this day and age where jobs are converting to AI or choosing younger people that have far less experience, I would go for Tim all day long. On a side note, I want to thank the gentleman that viewed Tim for his years of experience and work ethic and gave him an opportunity to do what he does. And Tim, thank you so much, it was great chatting with you.

  Roshan P.★★★★★

• Professional, efficient, kind technician, upfront about all pricing and honest about what was going on.

  Abraham G.★★★★★

• Icy Hot was the only company to return my queries with the ability to solve my HVAC problem. They were prompt, friendly, and gave me exceptional customer service.

  Peter M.★★★★★

• Icy Hot did a fantastic job at my father-in-law’s house and I would highly recommend them for all of your HVAC needs! Friendly employees and high quality service.

  Firas K.★★★★★

• Always a great experience... Frankie's team is always on time, honest, professional, knowledgeable, efficient, and friendly. Tim was very helpful. It's truly helpful knowing a company prides them self on integrity and quality work. Thank you.

  Anita P.★★★★★

Read all reviews on Google

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About Raleigh

Sources: U.S. Census Bureau. NOAA U.S. Climate Normals 1991-2020.