SantaAir Heating and Air

In SantaAir Heating and Air's own words

SantaAir are here when you need us to Repair & Replacement Service both your residential Heating and Air Conditioning in Raleigh and surrounding areas

Trade

HVAC contractor

Business address

2940 Trawick Rd Unit 11, Raleigh, NC 27604

Telephone

(919) 635-5289

Website

santaair.com

Hours

• Monday8:00 am - 6:00 pm
• Tuesday8:00 am - 6:00 pm
• Wednesday8:00 am - 6:00 pm
• Thursday8:00 am - 6:00 pm
• Friday8:00 am - 6:00 pm
• Saturday8:00 am - 6:00 pm
• SundayClosed

From the business's Google listing, checked Oct 2026

Register

NC register

Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the state board.

Google Reviews

4.9 ★★★★★ (884)

• Completely killed our system. I called Santa Air out to see why our system didn't work one day, even though it went back to working completely normally for several days after. The diagnosis was low freon, which makes sense. But being that it was capable of going 4 straight days after the initial problem without freezing up or having any issues meant it was slightly low, not done for. But the service tech took his equipment off of my unit and the freon leaked out from the valve. That happens sometimes, sure, but he didn't seem like he knew what to do and proceeded to watch it leak out for 3 or 4 minutes straight before putting his equipment back on it to temporarily stop it. Then let another 2 minutes or so leak out before putting a cap on it. I work on a lot of things myself, I'm very handy, and I told him in real time that amount of freon leaving the system when it was a little low would likely cause much larger problems. Turns out, it completely killed it, and the system no longer works, which means a $15,000 replacement at a time when that's not feasible. If I were working on a client's equipment and messed up that bad, I'd apologize, own my mistake and fix it. That's the honest thing to do. But he realized how upset I was at what just happened and he literally said, "have a good day" and left as quickly as he could. It was very disappointing from a company I expected to be one of the best. My advice? Find another company.

  Mike★★★★★

• Amazing professional service and no upselling. We will only use this service.

  Lily D.★★★★★

• Santa air is simply the best. Dee always takes his time to explain how everything works and the fixes available. Would highly recommend Santa air over other very popular large HVAC companies in the area

  Julie H.★★★★★

• Grateful for SantaAir squeezing us into their schedule and coming same day to fix our AC.

  Abdellah B.★★★★★

• To replace my old HVAC system, I hired Santa Air to put in a SEER 17 Trane XR17, at a cost of $16,327 (including furnace). The AC part of the installation has now failed 3 times. On May 31, the system quit (blank thermostat). Santa Air does not work weekends, so we were without AC until a tech came on Monday. He said that there was a loose wire that he reconnected and now it worked. On June 18th, same failure. Again, no tech on the weekend so wait until Monday. Tech stated that it was a furnace switch somehow affecting the AC unit, and replaced it. Then Aug 13th, same thing, black thermostat, no power. Luckily this was a Thursday, and the tech came on Friday. He tells me that there was a leveling problem with the drainpipe and the water backed up and hit a kill switch. He admitted this was probably the cause all along, and they had misdiagnosed. At this point, I asked to speak to the owner so that I could complain about 3 breakdowns in three months in the summer. Maggie is the person who answers phones and directs techs. When I asked to speak to the owner, she wouldn't tell me who it was or let me speak to him or her (if you go to the Secretary of State website, you'll find multiple filings. So either John Tran, or Duy Pham, or My Nguyen own it). Alas, at this point my only recourse is to leave a review for others to see what has been happening. I hope the tech is correct this time, but I have no reason to have confidence in that opinion. Clearly, if it breaks again, all I can do is report the company to the NC Board of Plumbing and Heating and to the NC AG for Consumer Protection.

  paul H.★★★★★

• Dee was our technician on 2 separate visits to check our outdoor AC unit. He was very respectful and great at explaining the issues with our AC unit. He took the time to explain our options. There was never any high pressure selling. We would definitely use SantaAir again!

  C.L. R.★★★★★

• If I was able to give SantaAir 10 stars I would. In brief they were the most efficient and most professional folks I've had the pleasure to work with. They responded immediately to my need and fixed it the same day. I would recommend them highly. John the owner and Maggie in customer service are the best!!! Thank you again! D Mosser

  David M.★★★★★

• SantaAir Corporation is the best company in the Triangle in terms of HVAC & John Tran is a good and honest person to work with.Good to see you again,John!Thank you for fixing my A/C.We can sleep well tonight!—Niel V.

  Lein A.★★★★★

• Will continue to call on Santa Air for my HVAC needs. Always clearly communicating the issue and the best option at most reasonable cost/time ratio.

  Dennis J.★★★★★

• Several years ago, we had our old HVAC system replaced, and the entire SantaAir team provided a wonderful experience. Since then, they have been readily available for service/maintenance calls, even during peak hot weather! They are always extremely friendly, professional & honest, communicate on a regular basis, and perform a thorough job. SantaAir will always be our first call for anything HVAC related!

  Creighton B.★★★★★

• The service was prompt, reliable, and courteous.

  Penny P.★★★★★

• Santa Air has been our go-to company for HVAC repair and maintenance since 2014. The team is so responsive and friendly. The technicians always do a great job answering my questions and making sure I understand the repair/service being offered. When our A/C stopped cooling the upstairs on Saturday afternoon (July 4th holiday) - someone got back to me within an hour even though the company was closed that day. They were able to get a tech out early the next morning and I was so grateful for their help.

  Angela H.★★★★★

• Dee provided outstanding support. He was professional an honest about my AC unit! He also cared about us and he allows us to borrow three temporary AC units! They are an awesome team! I highly recommend them!

  Nubia C.★★★★★

• Quick turn around time and the tech was very knowledgeable and explained everything well!

  Jake T.★★★★★

• John was fantastic!! They responded very quickly! Highly recommend!

  Joseph K.★★★★★

• I was able to schedule an HVAC inspection with SantaAir quickly and the technician was very respectful, thorough, and helpful. He took his time to inspect and highlight issues with the HVAC of a house I was under contract for and the report got the seller to fix the issues. Pricing was very fair considering the amount of time he spent on the inspection so I highly recommend SantaAir!

  Heba W.★★★★★

• Super team. Fast, efficient, knowledgeable, honest and professional! Have used them for several years. Been band-aid fixing unit for 1.5 years. Yesterday was a bad one. Santa air added me to the calendar ASAP and were here at 9 pm. Band-aid in place and new unit, at very reasonable price coming this week. They are The Best!

  Diane W.★★★★★

• Wonderful service

  debra R.★★★★★

• My aur conditioner went out during the heat wave. Santa Aur is able to come in one dat. Dee Pham is ver orofessional and fix the oroblem - replace burnout fan motor. Great services easy dealing with. Highly recommended.

  Tacheng H.★★★★★

• Called SantaAir to come look at my unit. Said my thermostat was bad and that they would install a new one for around $500. I declined and called another company to look at my unit. They quickly figured out my thermostat was fine, but my secondary drain was causing my unit not to work. That fix was much cheaper and solved the problem

  Bryan S.★★★★★

• Great service! Quick & knowledgeable.

  Samantha★★★★★

• Santa air is truly outstanding! John is incredibly knowledgeable, professional, and efficient when it comes to diagnosing and fixing any heating or cooling issue. It’s clear that this family owned business takes great pride in delivering top-quality service. Without a doubt, they are the best HVAC company in the triangle area! I won’t use anyone else!

  Cassandra S.★★★★★

• Absolutely amazing service. SantaAir is your one stop shop for Hvac. They are very punctual, honest and knowledgeable. So glad we found them.

  Mark H.★★★★★

• Dee was fast and efficient for my first maintenance.

  Rommel C.★★★★★

• Our technician, Dee, was spectacular! Rapid arrival and repair of a damaged Freon line. Polite, professional and courteous, he rapidly assessed and completed the repair. He was here after regular working hours to ensure our system was up and running normally. I highly recommend Santa for your HVAC needs!

  Mark M.★★★★★

• No tricks, just treats! Amazing service. Highly recommended!

  Kelli T.★★★★★

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About Raleigh

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