CustomAir
HVAC contractor in Kelowna, BC.
In CustomAir's own words
CustomAir is a full service mechanical contractor, specializing in HVAC and plumbing service. With over 100 qualified technicians and 24/7 service, we are here to help when you need us. Our service area is vast with technicians available throughout the Lower Mainland, Okanagan, Kamloops and the rest of the Interior. Services include HVAC repair and replacement, plumbing service and replacement, Gas Fitting (A and B), Sheet Metal, new construction, electrical, energy retrofit experts. Members of the Fortis BC Trade Ally Network and Home Performance Contractor Network.
- Trade
- HVAC contractor
- Business address
- 1516 Keehn Rd #102, Kelowna, BC V1X 5T3, Canada
- Telephone
- (250) 765-4446
- Website
- customair.ca
- Hours
-
- MondayOpen 24 Hours
- TuesdayOpen 24 Hours
- WednesdayOpen 24 Hours
- ThursdayOpen 24 Hours
- FridayOpen 24 Hours
- SaturdayOpen 24 Hours
- SundayOpen 24 Hours
From the business's Google listing, checked Oct 2026
- Register
- BC register
Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the provincial licensing body.
Google Reviews
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Absolute criminals. They are only interested in making more and more money from you. Installed a $20K a/c unit at our café and less than a year later said it needed a different part that obviously wasn’t covered under warranty. We also tried them fix a beverage cooler. Their solution was to replace it with a $15K unit. Bought from them of course. Save your money. Used Summit HVAC and refrigeration. Wish we had known about the. Sooner. Best in the business.
Sean M.
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Josh and Sam are top notch professional technicians, very friendly and willing to help, I very impressed by the fast response for service work, they are both very knowledgeable and can be trusted to diagnose the problem accurately, I would highly recommend this business fit your electrical HVAC needs.
Chadwick S.
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I just got a dual heating system from CustomAir and, I have to say, I couldn’t have had best service. It was easy to see that everyone had my best interest and comfort in mind. Everything was explained and I know that I can call them if I have questions. Thank you CustomAir.
Chris J.
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The Custom Air experience was excellent!! The installer was on time and courteous as well explained the system in detail as the new furnace was a different type than we had previous. The costing was amazing compared to the other quote we received...we saved a few thousand dollars!! We booked this through Home Depot and were able to finance over three years with no interest on our Home Depot Card...another bonus...I would highly recommend Custom Air...
JANE M.
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The team from customer air arrived on time and immediately got to work. They also responded to questions I had regarding the operation of the new air conditioner. I appreciate their professionalism. Thanks, Tom
Thomas
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Your installers showed up at the appointed time. They worked without taking any breaks other than to have lunch, and even that was done quickly! They were courteous and informative. They approached me with any changes that were significant. I would highly recommend Custom Air for all heating and ventilation needs. Sincerely, Aidaan Gaudet.
hellokittyquinn
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Obnoxious drivers! One of your drivers almost caused a wreck at 4:45pm today (April 10/24) on Leckie near Canadian Tire in Kelowna. Needs a lesson in anger management to learn to control his road rage!
J D.
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great quick service during times where that seems to be lacking, They do what they say that going to do in a professional courteouse manner.
Ernie M.
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Bought a new furnace when they were still Britech in November 2021, was working ok until the first cold snap in October 2022 when it registered an error cold for a shorted pressure sensor on 1st stage heat. They sent a service technician out and he said they couldn’t find any issues. Fast forward to this past October 2023 and the same issue happened again with the first cold snap, cycled the furnace with the on/off switch and it seemed to work ok until this morning the exact same issue happened again. Called them to come and fix the issue, however they stated that because my 1 year warranty on labour expired in December 2022, I would have to pay for the labour to have the diagnostic/repairs done. If they had actually fixed the issue during my warranty period I wouldn’t be out of pocket for the repairs. Completely ridiculous and they are skirting around the warranty saying that it’s 2 years since my purchase even though the condition was known before the warranty had expired but their tech couldn’t “fix” it. Do not use this company for your HVAC needs. Hopefully the new central air unit I purchased from them just before replacing the furnace lasts.
Steve W.
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Great service! Arrived and fixed my problems quickly. Service fellow was very knowledgeable and made great suggestions for repairs.
Kim K.
About CustomAir
Commercial air conditioning and HVAC repair at CustomAir
CustomAir names commercial air conditioning as a core part of its work. The company says it handles commercial HVAC installation and repair, AC repair, maintenance programs, VRF heat-pump service, ventilation for indoor air quality, and planned maintenance tasks.
CustomAir also offers residential heating and home cooling work. Named home-system work includes central air conditioners, ductless mini-splits, heat pumps, new air-conditioner installation, upgrades, urgent repairs, and maintenance.
Twenty-four-hour availability and review results
Reviewers frequently mention quick responses, punctual arrivals, courteous technicians, clear explanations, and repairs or installations completed promptly.
Some reviews describe concerns with equipment issues, warranty handling, pricing, and work that customers felt did not resolve the original problem. The company says it provides 24/7 emergency service support, which aligns with its round-the-clock listed hours.
CustomAir’s Kelowna work and experience
The company says it has operated since 1991 and also describes more than 25 years of experience. Its stated work extends beyond HVAC to plumbing service and replacement, gas fitting, sheet metal, electrical work, new construction, and energy retrofits.
For Kelowna, Environment Canada normals for 1981-2010 show an average annual high of 14.7 degrees Celsius, an average low of 4.1 degrees Celsius, and a mean temperature of 9.4 degrees Celsius. CustomAir identifies both commercial and residential heating and cooling systems among its service work.
Services, brands and warranty details come from the company's own website. Ratings, hours and reviews come from Google. Town figures come from Statistics Canada and Environment Canada.
More HVAC contractors in Kelowna
About Kelowna
| Population | 144,576 (2021) |
|---|---|
| Average yearly snowfall | 63.5 centimetres |
Sources: Statistics Canada, 2021 Census. Environment and Climate Change Canada, Canadian Climate Normals 1981-2010.