Desert Star Air Conditioning & Plumbing

In Desert Star Air Conditioning & Plumbing's own words

Air Conditioning & Plumbing

Trade

HVAC contractor

Business address

3900 N Stone Ave, Tucson, AZ 85705

Telephone

(520) 777-5775

Website

desertstarair.com

Hours

• Monday7:00 am - 4:00 pm
• Tuesday7:00 am - 4:00 pm
• Wednesday7:00 am - 4:00 pm
• Thursday7:00 am - 4:00 pm
• Friday7:00 am - 4:00 pm
• Saturday9:00 am - 4:00 pm
• Sunday11:00 am - 2:00 pm

From the business's Google listing, checked Oct 2026

Register

AZ register

Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the state board.

Google Reviews

4.0 ★★★★★ (55)

• Can't get ahold of them I think they're out of business... They don't answer their phones... Went to the business on Stone looks pretty closed...

  sabrina's U.★★★★★

• This company sucks! they have a bunch of idiots working there. They had previously installed the duct work on a unit I purchased from them. The temperature in my home would not cool lower than 84 degrees. I told them there was something going on with the duct work. The first technician came out and said my home had poor insulation and I should open all the vents and close all the curtains, and did nothing. The service manager came out a few days later and said that the fallen siding needed to be repaired, and he hosed down my unit. That was a lie. The company suggested I get a second opinion it could be an intermediate issue. I hired someone else. The problem was diagnosed in 10 minutes. Desert star used duct work that is designed for indoor attics and such. Not the correct duct work that is specialized for outdoor and is also supposed to be suspended. That cost me an additional $1500. I had previously Paid Desert star. In all this situation cost me $3000. They told me to send them the invoice. They are now ghosting me. I will take them to court. I GIVE THEM A NEGATIVE 10 STAR! And now they have blocked me from e mail.

  Norma N.★★★★★

• These guys suck! And don’t rent from them cause there very inconvenient use non licensed contractors for work. And if these practices continue I may be forced to legally do something.

  Jose M.★★★★★

• Previous owner had an AC unit installed and in the Desert Star AC service manager's own words, Desert Star AC used substandard materials and poor workmanship to save the customer money (I have the text). Less than after the installation and before the warranty expired, the unit ceased working properly in the hottest part of summer 2023 and the repairman visited three times within three weeks and gave three different reasons for the malfunction, none of which the company was willing to correct. They quoted us a minimum cost of $2000 to build a sheet metal duct that would run inside the home but we hired a repairman from Carpet and Air Duct Cleaning who fixed the entire mess for less than half. The company refused to reimburse us any of the costs because we "didn't give them a chance to correct the problem." We did give them a chance - a whole month while the unit was uninhabitable because of the intense heat - but they would ONLY go with the sheet metal duct that was going to cost me at least $2000 out of pocket. The photo I posted was taken by the man who fixed the problem after the Desert Star AC repairman told us on his third visit that he was 100% sure an obstruction was the problem, but he could not fix it. The repairman from the duct cleaning company I hired came to clean the ducts and took this picture of the real problem, which he then fixed a few days later. Problem solved, but not by Desert Star AC. And no reimbursement or partial reimbursement even though this happened within the warranty window.

  Elena C.★★★★★

• Great company to sell you on their units and great customer service to new customers...Then as others have reviewed as well, they have no balance on their labor fees. Purchased my unit 7 years ago. Was told we had a 10 year warranty. My AC unit went out, left a message about our issues. Left 2 messages and waited 2 days before I called again, I left a message as a new customer and they returned my call within 20 minutes. They sent a rep to review and told us the issue and how our parts are back ordered and hard to find. Then called back and told us they found parts and the great news is that they are under warranty. Told me that the labor was over $2,500.00 to install the 2 pieces. Not to happy that we have gotten 2 other quotes for less than half that price thinking we needed a whole new motor. Now that we know the issue the labor is less with 2 companies that never installed for us. Poor customer service for their customers and really sad that the company that installed for us has the worst fees then companies that are just doing the repair and ordering of parts. I called to advise them of the disappointment and Elise did not have any empathy and stated because we were returning customers she gave us a 500 dollar discount or it would have been more. Please choose a company that will not want to charge labor as the half price of their AC unit. Do not recommend as I do know other companies in Tucson support the customers that once gave them business. Not the promise Hernan (I think that is the owner) who helped out when making an AC unit decision when we purchased out home advised us on. Purchase from our company and you will get the service you need from a local business that will not take advantage in the long run. That was not true. Sad that we gave out his number and business info so many times in the past.

  Karina F.★★★★★

• Great service with attention to detail. If you’re calling for service in the Summer people, be realistic, everyone is demanding immediate service so be patient. If they respond immediately, great, if they’re running behind it’s because there are other emergencies in front of you. When they get to you, they will do the job right. We are very happy with their service and follow-up.

  Emery N.★★★★★

• We had someone come out to fix our unit on a Thursday, even though we were told they were coming Wednesday, and they said they needed to order a part that we need and they would come and fix it on the following Tuesday once the part comes. We wait and Tuesday comes and they delay us until Wednesday because they “lost the part.” We kept getting push back with no ac in our house forcing us to stay at a hotel while my grandma is in town visiting. Wednesday comes and we get no response making US reach out to get informed about what is happening. They tell us they are working on reordering the part but it won’t come until the next week because of the holiday weekend. I understand them losing the part is not completely on them but they were not very helpful other than that. They were going to let us sit in that house with no AC for an extra week because of THEIR screw up. The absolute LEAST they could do for us was get us a hotel for the weekend until they get OUR part that THEY lost. In the mean time my step dad was able to simply fix the ac unit himself instead of paying $1500 for poor services.

  Luke M.★★★★★

• The only thing I was not happy about, I’ve never seen metal dropping and holes in the concrete from the brazing of the pipes.

  MITCHELL★★★★★

• Excellent service. Professional staff. Great at diagnosis for heating and cooling systems.

  David L.★★★★★

• I called Desert Star and was very pleased with the service and the way they do business. I am not someone to writes reviews but I feel these guys deserve it. Thank you!

  Stephanno M.★★★★★

Read all reviews on Google

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About Tucson

Sources: U.S. Census Bureau. NOAA U.S. Climate Normals 1991-2020.