Prime Comfort
HVAC contractor in Charlotte, NC.
In Prime Comfort's own words
To keep your family comfortable, you need a reliable HVAC system installed and maintained by trained and qualified professionals. If you’re looking for a team to help you keep your home properly heated and air-conditioned, turn to the experts at Prime comfort. We offer residents of Charlotte, North Carolina and the surrounding Mecklenburg County areas a full range of HVAC installations, repairs, replacements, and regular maintenance services that allow them to customize and optimize their indoor environments. With over a decade of experience working with all kinds of brands, our HVAC technicians can handle any issue they encounter in the field.
- Trade
- HVAC contractor
- Business address
- 9311 Monroe Rd Ste J, Charlotte, NC 28270
- Telephone
- (980) 294-3532
- Website
- primecomforthvac.com
- Hours
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- Monday7:30 am - 6:00 pm
- Tuesday7:30 am - 6:00 pm
- Wednesday7:30 am - 6:00 pm
- Thursday7:30 am - 6:00 pm
- Friday7:30 am - 6:00 pm
- SaturdayClosed
- SundayClosed
From the business's Google listing, checked Oct 2026
- Register
- NC register
Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the state board.
Google Reviews
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Great company to deal with. The installation team was absolutely amazing. They went above and beyond working in my cramped attic. I’m ecstatic with the new Trane system.
Justin M.
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Great company! Very professional, punctual, and honest business. Colby’s work was top notch and I recommend them to fix or maintain all your AC and heating needs! Great Trussville company!
Tammy L.
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The entire Prime Comfort crew was top notch from beginning to end! Billy Cole was the tech dispatched to our house. He was extremely knowledgeable, patiently explained all our options and we ended up getting a new unit. The pricing was fair, the installation crew was extremely nice and they were also very respectful of our home. Thank you for helping me keep my family cool this summer!
Donielle E.
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I had a wonderful experience working with Prime Comfort HVAC. Billy was able to promptly come to my house, diagnose the issue and order the necessary parts and return the following day to complete the repairs. Billy was super friendly, knowledgeable and took the time to explain to me what was going on with our unit. Their pricing was fair, the company was super responsive and courteous. I really appreciate them for fixing my air so quickly in the middle of a heat wave. Cannot recommend them enough!
Daniela J.
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Dillon came out today to do a duct repair and Freon replacement. The communication prior to the visit was very good and he showed up right on time. Dylan was very personable and knowledgeable about the repair and answered any and all questions I had. I would highly recommend both him and Prime Comfort.
Michelle O.
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Prime Comfort replaced our very old HVAC system and installed a crawl space dehumidifier to help with our humidity issues. We chose them because we wanted a Trane system and after seeing so many positive reviews across multiple platforms. They were the only company I called where the owner, Kevin, answered the phone instead of an AI chatbot, which I really appreciated. Ernie, the co-owner, came out initially to give us a bid and was present during the installation to check in with the crew and with us. Rene (name?), lead crew member, also checked in with us throughout the installation to answer our questions. Prime Comfort is a wonderful HVAC company with fair pricing and a high level of professionalism. I highly recommend them!
Natalie G.
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We had billy cole come out and look at our broken ac unit he was very professional and we found out our old unit somehow caught on fire. He gave us a fair quote to replace the unit and even went out of his way to let us use a floor unit to keep us cool until they could replace it. If I could give 6 stars I would but google only has 5 stars
Alan B.
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We had a very positive experience with Prime Comfort! We had two brand-new air conditioning systems and gas furnaces installed in our home. Ernie was our main point of contact, and he was knowledgeable, responsive, honest, and genuinely cared about making sure we were comfortable with every decision. He took the time to answer all of our questions and made what could have been a stressful process feel easy and straightforward. The installation team, Rene and David, did an excellent job with the installation and left everything clean and organized when they finished. From our first conversation with Ernie through the installation with Rene and David, everyone was professional, trustworthy, and committed to doing the job right.
Libby P.
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Excellent and approachable service. Billy helped walk me through the issues affecting my old system and the benefits of the new system we installed. The air in our house felt cleaner on day 1.
Kenan H.
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After an extremely frustrating experience with another HVAC company, Prime Comfort truly came to my rescue. I had originally hired a different company to install a new HVAC system in my home, but they sent a technician who was completely inexperienced with zoning systems. For nearly a month, they made multiple unsuccessful attempts to figure out why the system wasn't operating correctly, leaving me with an expensive new system that simply didn't perform as it should while I melted daily in 90+ temperatures. Finally, I decided to call Prime Comfort, and they sent Billy Cole to my rescue. From the moment Billy arrived, it was clear I was dealing with a true professional. He quickly diagnosed the problems, corrected the installation issues, and had my zoning system operating properly in no time. Not only is my system finally working the way it was designed to, but the airflow and temperature throughout my home has never been better. This is the third HVAC system we've had installed in this house, and without question, this has been the best overall experience. What impressed me most was Billy's professionalism, expertise, and genuine concern for repairing the system correctly. He immediately understood my frustrations and what I had been through with the previous company, walked me through everything that needed to be fixed, and made sure I was completely satisfied before and after the repairs. His guidance and documentation throughout the entire process was invaluable, and I truly felt like he was in my corner from start to finish. I highly recommend Billy Cole and Prime Comfort if you're looking for an HVAC company that stands behind its work and employs knowledgeable, honest technicians who truly care about their customers. Prime Comfort is the company to call!
Property M.
About Prime Comfort
Residential HVAC services in Charlotte
Prime Comfort specializes in residential HVAC solutions within Charlotte and Mecklenburg County. The company says it has been serving this area since 2015. Its service offerings include air conditioning installation, furnace repair, and heat pump consultations, covering options such as single-stage or two-stage models and zoning configurations. The company also provides indoor air quality solutions and regular maintenance, including a specific $89 AC tune-up.
Its technicians handle various brands and provide emergency service via on-call technicians for nights and weekends. The company also mentions that financing options are available to fit different budgets. In Charlotte, electricity accounts for 54% of the heating fuel share per the American Community Survey. The area has a 1769 cooling degree day average according to NOAA normals.
Customer feedback and availability
The company is frequently noted by its customers for responsiveness and technical knowledge. Reviewers often mention the professionalism of the installation crews and the ability of technicians to diagnose issues during heat waves. The business operates from 7:30 am to 6:00 pm on weekdays and is closed on Saturdays and Sundays.
Professional standards
Prime Comfort names NATE as a certification held by its team. The company provides specialized work for heating and air conditioning systems to optimize indoor environments for local residents.
NC License #: 37325 SC, M116372.
Services, brands and warranty details come from the company's own website. Ratings, hours and reviews come from Google. Town figures come from the US Census and NOAA.
More HVAC contractors in Charlotte
About Charlotte
| Population | 964,784 (2025) |
|---|---|
| County | Mecklenburg County |
| Average yearly snowfall | 3.5 inches |
| Heating degree days | 3,058 |
| Most common heating fuel | Electricity |
Sources: U.S. Census Bureau. NOAA U.S. Climate Normals 1991-2020.