Thomas Service Company
HVAC contractor in Huntsville, AL.
In Thomas Service Company's own words
A leading home services company in Huntsville, AL, Thomas Service Company delivers top-quality HVAC and air quality services. Its partnership as diamond contractors with Mitsubishi Electric equips its technicians with advanced technology. It also allows them to offer extended warranties so their customers can benefit from the highest standard of service. Understanding the urgency that can accompany home repair needs, Thomas Service Company offers same-day, weekend, and emergency services. Their team aims to make their services as accessible as possible by offering financing options. Whether seeking routine maintenance or facing an urgent issue, the team at Thomas Service Company is here to support home comfort and safety.
- Trade
- HVAC contractor
- Business address
- 8210 Stephanie Dr SW Ste J, Huntsville, AL 35802
- Telephone
- (256) 858-4822
- Website
- wearethomas.com
- Hours
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- MondayOpen 24 Hours
- TuesdayOpen 24 Hours
- WednesdayOpen 24 Hours
- ThursdayOpen 24 Hours
- FridayOpen 24 Hours
- SaturdayOpen 24 Hours
- SundayClosed
From the business's Google listing, checked Oct 2026
- Register
- AL register
Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the state board.
Google Reviews
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Our technician, Dalton provided excellent and expert maintenance service for our HVAC systems. He is very knowledgeable, and friendly while providing an excellent tune-up for the coming winter season.
James S.
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AVOID AT ALL COSTS! They do NOT stand behind their products, workmanship or warranty. Shoddy work throughout our entire complex. All homeowners in the development have been notified of the issue that we experienced so they are about to get 40+ calls! UPDATE: We spoke to their customer service manager after the owner, Thomas responded to our review on 8/24. She offered to send out a tech to look at the mess and stated she would waive the $150 service charge. 8/25 9:15 AM The tech arrived and climbed up into the attic with my husband. Long story short: They tried to charge the $150 service fee as "he didn't see it on his info" then suddenly found the info. Went to call his boss and took far too long. Bottom line: 1. Replace the SAME way for $900 which would fail again after 18 months or 2. Replace the way my husband suggested for $1500. We told them to get lost! UPDATE: Their shoddy workmanship and inferior tubing has caused $9500 in ceiling damage. Our neighbors are experiencing the exact issue that so maybe a class action??
Melania B.
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We've always had good service with Thomas HVAC. We especially love Dalton. He is always friendly and courteous. He works efficiently and we trust the work that he does.
Darrell D.
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I have been a customer of Thomas HVAC for almost 10 years, and they have consistently provided nothing short of exceptional service. Over the years, I have been incredibly impressed by their patience, professionalism, and willingness to work with me, especially when it comes to scheduling challenges. Their customer service truly stands out. We often hear about negative experiences and complaints, but positive experiences deserve to be recognized just as much. I wanted to take the time to genuinely acknowledge Thomas HVAC for the AMAZING customer service they consistently provide. From the customer service team to the technicians, every person I have interacted with has been professional, courteous, and helpful. It is clear that they truly value their customers, and that is a big reason I have remained a loyal customer for nearly a decade. Thank you, Thomas HVAC, for all that you do and continue to do! Your dedication, professionalism, and exceptional customer service are truly appreciated.
Nadia O.
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Dalton at Thomas Services was professional, courteous, and thorough. He provided our routine HVAC maintenance, explained our unit clearly, and made helpful recommendations. Great service!
Jessica C.
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Delan Elmore was the tech that arrived to explain what was going on with my house. He was very professional and I really appreciate the time he took to help me.
david E.
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Dalton and Angel arrived right on time and got right to work. They evaluated the HVAC system quickly and noted all the ways it wasn’t working, including getting into the crawl space and attic on a hot afternoon. They carefully went through the list of options and let me choose without any pressure. I definitely recommend them to anyone who needs a malfunctioning system evaluated!
Ernie W.
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Cody came to the house and did an excellent job inspecting our HVAC system and explaining in detail the items that required immediate attention and those that could wait. He then immediately addressed those items with efficiency! Great experience and great service 10/10. Would highly recommend!
N. M.
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Cody was our technician, and he answered all of our questions regarding issues we were having, and took care of the routine maintenance, and repairs. He was incredibly professional. We have used Thomas for seventeen years, and have never been disappointed with our service.
Beverly K.
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Terry in the office( comfort specialist) is great.
S. M.
About Thomas Service Company
Mitsubishi systems and HVAC work in Huntsville
Thomas Service Company works with Mitsubishi Electric as a Diamond Contractor and handles heating and cooling work in Huntsville. The company says its residential and commercial services include HVAC repair, installation, maintenance, air conditioning, furnace repair, heat pumps, ductless mini-splits, indoor air quality work, and gas line repair and installation.
Thomas Service Company also identifies Ruud products and describes the company as a Ruud Pro Partner. Thomas Service Company names Trane as another brand relationship and offers financing; it also describes a 10-year parts-and-labor warranty.
Ratings, reviews, and availability
Reviewers frequently mention technician courtesy, maintenance visits, clear explanations of system conditions and repair choices, prompt arrivals, and work completed efficiently; the reviews also include a one-star account.
The business is open 24 hours Monday through Saturday and closed Sunday. It has operated since 2005, according to the company.
Heating and cooling context in Huntsville
Electricity is the primary home-heating fuel for 75% of Huntsville housing units in 2024, per the American Community Survey. NOAA normals for 1991-2020 put Huntsville's mean temperature at 61.2 degrees F, with an average high of 72.4 degrees F and average low of 50.0 degrees F.
Thomas Service Company says it provides tune-ups alongside repair, maintenance, and installation work. The company says its NATE-certified team handles the company’s named heating, cooling, indoor-air-quality, and mini-split services.
Services, brands and warranty details come from the company's own website. Ratings, hours and reviews come from Google. Town figures come from the US Census and NOAA.