Alternative Aire Inc
HVAC contractor in Durham, NC.
In Alternative Aire Inc's own words
Alternative Aire Inc is a locally owned, veteran-owned HVAC company serving Durham, NC and the Triangle area, including Cary, Chapel Hill, Raleigh, Morrisville, and Hillsborough, since 2009. Our licensed technicians provide AC repair, AC installation, furnace and heating repair, heat pump service, ductless mini split systems, whole home dehumidifiers, and custom duct work for homes and businesses. We install high efficiency SEER2 rated equipment, give transparent upfront quotes, and offer financing on new systems. Every job is backed by a 100% satisfaction guarantee and industry leading warranties. Call now for your free, no pressure quote. same day appointments available.
- Trade
- HVAC contractor
- Business address
- 3156 Hillsborough Rd, Durham, NC 27705
- Telephone
- (919) 404-9040
- Website
- alternativeaire.com
- Hours
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- Monday8:30 am - 4:30 pm
- Tuesday8:30 am - 4:30 pm
- Wednesday8:30 am - 4:30 pm
- Thursday8:30 am - 4:30 pm
- Friday8:30 am - 4:30 pm
- SaturdayClosed
- SundayClosed
From the business's Google listing, checked Oct 2026
- Register
- NC register
Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the state board.
Google Reviews
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I have had a few recent experiences with The Chill Brothers and Alternative Aire. I can honestly say that all of my interactions and overall experience has been very positive, and I feel like I’ve finally found a local HVAC company I can trust for the long haul. Our installation went very smoothly, and they even pointed out and fixed a few issues the previous HVAC company did that were very concerning. We had one post installation service appointment and one more recent minor fix that was completed within 24 hours. It’s obvious to me that this company stands behind their work and cares about their customers. I would highly recommend!
Thomas D.
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All work was thoroughly explained and Edward did a fantastic job
Frank A.
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I purchased a $15,000 HVAC system from this company just over a year ago. Recently, the system stopped running and threw an EF error code due to a clogged condensation line. The technician arrived, cleared the line, and had the system back up in about 20 minutes. Then came the bill: an initial quote of roughly $436. When I balked at paying that much for 20 minutes of routine clearing, they immediately took $100 off, bringing it to around $336. While I appreciate that they were willing to reduce the price and resolved the issue quickly, over $300 for a minor 20-minute fix on a high-end system they recently installed feels unreasonable. If you don’t mind high out-of-pocket costs for basic maintenance, they do the job, but for everyone else: get the price in writing first, or consider shopping around.
David G.
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Tldr: FOR THE LOVE OF GOD DONT GIVE THIS COMPANY YOUR MONEY. It’s taken them a month and 4 appointments to just order my mini-split pump, and they’ve still yet to show up to install it 8 days later. I feel so strongly abt this, that this is only the second google review I’ve ever left. Don’t fall for the old reviews on here this company was ruined by private equity abt 2 years ago and is now a 1 star company through and through. Legitimately the worst experience I’ve ever had with any company. After 4 separate trips out the only thing they’ve actually done so far is quote my landlord an additional $3k for a completely separate problem that conveniently wasn’t happening before it took them a month to not replace my pump. In fact, the 4th trip out only happened bc apparently no one thought to actually get the pump’s model number during the first three trips— despite diagnosing that as the problem the very first day. They’ve lied abt scheduling, forgot to call back multiple times, took 4 seperate trips to get the model number of my mini-split, showed zero sense of urgency despite all this happening in the middle of summer, and now that they’ve finally ordered the pump after a whole month, it’s taken twice as long as estimated to arrive without hearing so much as a peep from them. Did I mention everyone I’ve talked to at this company has either had an attitude or been outright incompetent!?!?? Apparently my landlord having a years long relationship with the company and multiple properties with them still isn’t enough to even make them pretend to care, so they won’t for you either. Unless u want to end up on the butt-end of some old white dudes’ LBO/tax strategy while they purposefully run this company into the ground, I suggest u give literally anyone else your time and money.
Ian O.
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I am very happy for my AC and furnace system installed today! Greg is very friendly and helpful, he is knowledgeable about what he is doing and provides good consultation about my AC issues, he came three times to check and follow up with the me. Charles also a great manger to handle my payment application smoothly, thank you, Charles and Greg! Adam and Kevin did an awesome job to put the AC and furnace system together and give me clean direction before they leave. They are all very nice and professional. I highly recommend this company! You won't go wrong with them!
Lily Y.
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⭐⭐⭐⭐⭐ Great experience from start to finish! They were professional, knowledgeable, and arrived on time. They explained everything clearly and made sure the job was done right. Highly recommend this heating and air company for anyone looking for dependable service!
Christie S.
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Great job!! Came on time and got the job done swiftly!! Thanks Charles!!
Jennifer F.
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We have used AA for years for all of our HVAC needs, but as I just learned, AA is no more. Last week, we had a tech (Charles) out to do something unrelated to the main AC unit. We paid AA double, what another company quoted us, but we needed to get it done sooner than the other folks could do it. Suddenly out of nowhere, our previously perfectly functioning AC is not working. We tried calling on a Sunday to get someone out to take a look at it, but can't get past their robot. Got a hold of Charles on the phone and he claimed it couldn't have been anything he did, but they could come out for a $150 service fee. A quick google search let me know that AA was sold last year. I had an uneasy feeling as soon as this guy walked through our door and now here we are.....
Brandie S.
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Awesome, honest customer service and fair prices. Great experience all around!
Kevin S.
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Good communication, friendly and knowledgeable.
Ava
About Alternative Aire Inc
AC repair and system installation in Durham
Alternative Aire Inc names AC repair among its services in Durham. The company says it handles air-conditioning installation, furnace repair, heat-pump work, ductless mini-splits, maintenance, custom ductwork, whole-home dehumidifiers, and HVAC installation for residential and commercial customers.
Alternative Aire Inc names York, Trane, Lennox, and American Standard among the major HVAC brands its technicians repair, maintain, and replace. Alternative Aire Inc also offers financing and says its work is backed by a satisfaction guarantee and parts and labor warranties.
Alternative Aire Inc rating and weekday hours
Reviewers most often mention technicians who explain the work, arrive on time, communicate clearly, and complete installations or repairs well; other reviews describe scheduling delays, difficulty reaching a person by phone, and repeat visits before an issue was resolved.
The company’s stated hours run from 8:30 am to 4:30 pm Monday through Friday. Its description says it has operated since 2009 and offers same-day appointments.
Alternative Aire Inc operates under NC license #30223 and says it is licensed, insured, BBB Accredited, NATE certified, and staffed by EPA 608-certified technicians.
Durham heating and temperature figures
In Durham, electricity heats 59% of housing units in 2024, per the American Community Survey. NOAA normals for 1991-2020 put Durham’s mean temperature at 58.3°F, with an average high of 68.7°F and an average low of 47.9°F.
The company’s service description includes both cooling equipment and furnace repair, alongside heat-pump installation.
Services, brands and warranty details come from the company's own website. Ratings, hours and reviews come from Google. Town figures come from the US Census and NOAA.
More HVAC contractors in Durham
About Durham
| Population | 305,561 (2025) |
|---|---|
| County | Durham County |
| Heating degree days | 3,750 |
| Most common heating fuel | Electricity |
Sources: U.S. Census Bureau. NOAA U.S. Climate Normals 1991-2020.