Carrier Corporation
HVAC contractor in Charlotte, NC.
- Trade
- HVAC contractor
- Business address
- 9701 Old Statesville Rd #7630, Charlotte, NC 28269
- Telephone
- (704) 921-3800
- Website
- carrier.com
- Hours
-
- Monday6:00 am - 1:30 pm
- Tuesday6:00 am - 1:30 pm
- Wednesday6:00 am - 1:30 pm
- Thursday6:00 am - 1:30 pm
- Friday6:00 am - 1:30 pm
- SaturdayClosed
- SundayClosed
From the business's Google listing, checked Oct 2026
- Register
- NC register
Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the state board.
Google Reviews
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I am a homeowner who purchased a new build with a Carrier HVAC system. The system experienced a major part failure in under two years. When I contacted Carrier, they denied coverage for the $774 labor cost, citing a 'parts-only' policy. However, my home closing documents clearly state a '10-year warranty' with zero mention of a parts-only restriction. It is unacceptable for a major manufacturer to hide behind undisclosed limitations. Carrier needs to stand behind their products and ensure their warranty documentation is transparent to new homeowners.
Elaine
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You arrive, check in at the security booth, go to the stop sign, wait there in your truck until they come to ask for your PU number and give you the ramp. It took me about an hour.
Alfredo N.
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Unprofessional staff
Matt G.
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Unloaded in no time.Young lady in receiving very pleasant and professional.
Westley C.
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All review's about long waiting for loading are correct. Loading crew doesn't speak English and no one taking responsibility in the shipping office for the process and providing correct paperwork's. Lady at the guard house under impression that everyone own her that she is exist and even earth need to say "Thank you" to her that she is walking on it ....
Andrew M.
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I'm from Pam, and unlike the other reviews, my experience was better. I arrived late, around 12:30 PM, and by 1 PM they assigned me a gate and started loading my luggage. I loaded racks. I turned around at the entrance and reversed to avoid blind spots.
Leonardo R.
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Arrived 30 minutes early for a 9am appointment. Had to wait quite a while for someone to assign a dock. Once docked, we sat for over an hour before unloading even started. Drivers are not allowed inside the building, so there was no way to get any updates. The actual unloading took only about 20 minutes, but the delay caused us to be 15 minutes late to our next drop.
Millie D.
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We purchased a new home in 2021 and it was equipped with a smart comfort system that is made by carrier and now it is 2025 the air has been used 3 years and the system is leaking water on the floor so I called and repair man he came out and checked the unit and I was told even a little bit of dust could cause the water to fall off of the slant coil so he serviced and cleaned the unit and the coil it worked okay for a couple of days and started doing the same thing again the repair man said he had seen trouble out of these units so I give carrier a call and all they could do was ask me if I had it serviced and told me they would give me the number to to talk with someone at Clayton mobile Homes I told her no thank you and have a good day so if you want a quality unit evidently you might want to look somewhere else and not carrier I will never buy another thing with carrier on it and trust me I will advertise your product I should have read your reviews and seen your rating of three-point something before we accepted this house 🤬🤬🤬🤬
Easy R.
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Make sure if you pick up more than 2 individual units you have individual tarp per unit. 4 units 4 tarps. They load pretty well and quick, only problem I was never told that until I finished, strapped and chained up the load, so had to redo 8 chains to get individual tarps on each unit. You are allowed to walk on trailer unlike the instructions, depending on the load. Every individual drivers are different set of instructions. One driver thought I was skipping the line and got his panties twisted with profanity when I clearly needed to pass them and go to a whole completely different building. Extra workout day, plus a deserved extra mental health day spa. Now, if they pay $5/mile would take another load again. Go truck yourself driver and myob )
Max B.
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This is the one of the worst shipping places I've ever had to deal with. 9 hour wait time to get loaded. Some of the workers here speak no English. Can't communicate comfortably to get clear understanding of whats going on here. Can't even talk to no shipping people in charge because they're all in their offices out of sight. Definitely will not be doing business here anymore. Absolute terrible management.
Kristian J.
About Carrier Corporation
Carrier manufacturing and services
Carrier Corporation operates as an HVAC manufacturer. The company says it provides heating and cooling solutions for both residential and commercial applications. Carrier Corporation offers specific product categories such as air conditioning, heat pumps, and multi zone mini split systems. The company also describes its involvement in indoor air quality and HVAC installation support.
For commercial needs, it identifies single zone Infinity light commercial mini split heat pump models. For residential users, the company mentions air handling units and fan coil units. It notes that proper maintenance can help extend the life of AC units to a range of 15 to 20 years.
Charlotte climate and energy
In Charlotte, electricity accounts for 54 percent of the heating fuel share according to the American Community Survey. Per NOAA normals, the area has a mean temperature of 61.4 degrees F. The company's products operate in a region with 1,769 cooling degree days and 3,058 heating degree days.
Ratings and reviews
Reviewers mention various experiences regarding product warranties and water leaks in smart comfort systems. Other comments from the field focus on the logistics of loading and unloading at the facility, including wait times and communication with shipping staff.
Carrier Corporation is a manufacturer of HVAC equipment.
Services, brands and warranty details come from the company's own website. Ratings, hours and reviews come from Google. Town figures come from the US Census and NOAA.
More HVAC contractors in Charlotte
About Charlotte
| Population | 964,784 (2025) |
|---|---|
| County | Mecklenburg County |
| Average yearly snowfall | 3.5 inches |
| Heating degree days | 3,058 |
| Most common heating fuel | Electricity |
Sources: U.S. Census Bureau. NOAA U.S. Climate Normals 1991-2020.