Carroll Plumbing & Heating

In Carroll Plumbing & Heating's own words

Repairs, maintenance, renovations, upgrades and installation, Carroll Plumbing is your trusted technician for all your home’s plumbing needs. Our team is experienced in performing a variety of plumbing services in the greater Richmond area. For over 50 years, we’ve serviced historic properties, new developments, and everything in between. In fact, there isn’t much we’ve seen that we haven’t been able to fix. We go the extra mile to ensure you understand our recommendations and the exact steps we’re taking to restore your plumbing system to peak performance and efficiency.

Trade

HVAC contractor

Business address

2108 Maywill St, Richmond, VA 23230

Telephone

(804) 358-6322

Website

carrollplumbingva.com

Hours

• Monday7:00 am - 4:00 pm
• Tuesday7:00 am - 4:00 pm
• Wednesday7:00 am - 4:00 pm
• Thursday7:00 am - 4:00 pm
• Friday7:00 am - 4:00 pm
• SaturdayClosed
• SundayClosed

From the business's Google listing, checked Oct 2026

Register

VA register

Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the state board.

Google Reviews

4.3 ★★★★★ (115)

• Our plumber, Dustin, was excellent at replacing an old copper line that fed the refrigerator ice maker with braided cable, and fixing a valve that was leaking. 100% satisfied.!

  Becky D.★★★★★

• Germaine did a great job! He installed a water filter and set up our washer and dryer. He is kind and gracious and one of the best plumbers we've ever worked with. Thanks.

  roberta O.★★★★★

• Carroll Plumbing and Heating is the best. They are prompt, courteous, and know what they are doing. I would recommend them to anyone.

  Susan B.★★★★★

• Dave and Wes provided excellent and thorough service installing my replacement tankless water heater and cleared all aerators and low flow shower heads.

  Nan M.★★★★★

• Carroll Plumbing, on short notice, was able to send Serviceman to my Home to address the concern. The politeness/knowledge of said POC was refreshing and very much appreciated!

  Richard P.★★★★★

• Bruce Oglesby was exceptional. He gave us valuable information related to our old baseboard radiation.. We’re waiting now for his estimate to do some work. Linda Foster

  Linda F.★★★★★

• Dustin from Carroll came out to replace a bit of drain pipe that was leaking from just being old piping. He was very friendly and professional. The work looked great and most importantly stopped the leak! I was referred to Carroll by another contractor I had do work for me and I would very highly recommend Carroll for anyone who needs to get plumbing work done and I will be using them again in the future. Great company.

  Denise H.★★★★★

• We've used Carroll Plumbing, Heating, and Cooling for years. Previously they came in to asses a hot water heater issue. They gave great advice, and I actually made the repair myself. When the same water heater had issues, many years later, we didn't hesitate to call Carroll. They called the morning of our appointment to see if they could come early, which was great for us. Dustin showed up, assessed the problem, and, as expected, we needed an new water heater as ours was 17 years old. A pretty good run. To our surprise, when we asked how long it would take to replace, Dustin said " about 2 1/2 hours." We were surprised, and excited, at that because the thought of cold showers for a few days was unappealing, to say the least. So, 2 1/2 hours later, we had a new State water heater, for a reasonable price. Quick, personal, professional service, at a good price. Call Carroll!

  David M.★★★★★

• I had Carroll heating and AC install a new unit in my condo. The whole process from beginning to end was so easy and I’m very impressed with this company. Rob, David, Josh, and Josh were very professional, very knowledgeable and I would recommend this company highly to anyone needing HVAC systems installed or repaired. Carroll HVAC will be my company of choice from now on, and I will recommend them highly to anyone that asks. job well done!

  Kathy D.★★★★★

• I reached out to Carroll Plumbing & Heating to see what was going on with the A/C unit at my rental property. David returned my call promptly and we scheduled an appointment to investigate the issue. He was very professional, knowledgeable, and able to answer all my questions. The pricing was very fair and reasonable. The install crew was very friendly, both introducing themselves upon entering the home. The system was swapped out quickly and they made sure I understood the new system prior to leaving. I was very happy with the service provided by Carroll Plumbing & Heating. They are easy to work and I highly recommend. Update: I recently had to call Carroll Plumbing again during a winter storm when my water heater went down. Once again, they delivered. Donny handled the service call and provided exceptional customer service from start to finish. He kept me informed throughout the entire process, was straightforward about what to expect, and followed through exactly as promised. In the middle of a stressful situation, that level of communication and reliability really stood out. Carroll Plumbing has now come through for me more than once, and Donny absolutely deserves recognition for the way he represents the company.

  David S.★★★★★

• Donny and Trey came out, even though the roads were icy, and came and looked at our issue. They gave us a full consultation with photos, trouble-shooting, and plenty of great information. They did all the little things like wearing booties in the house, vacuuming up dust, stuff that lets you know they go through extra mile. Great service, totally satisfied.

  Vincent E.★★★★★

• I just had the HVAC upstairs replaced. The final bill was more than $27k -- much much more than I budgeted. Also, with the project, 1/2 dozen of my electrical fixtures "broke" for an "unknown" reason (outlets, garage door opener, light fixture), which cost me another $1k+ to fix. Carroll refused to share any of the extra costs - claiming it was not caused by their work -- it was just a coincidence that the outages just happened to occur at the same time as their work. TOO expensive.

  Lance B.★★★★★

• Carroll cleaned our ducts and dryer vent. They did a fantastic job. We recently bought a house that had a strong musty dog odor. When we looked at our filters they were filthy. Called Carroll heating and plumbing and they said we would benefit from cleaning our ducts. They also cleaned our dryer vent and replaced part of the tubing. They were amazing, super professional and Phil was excellent to work with. Will definitely be contacting them for any of our future HVAC and plumbing needs.

  Caitie S.★★★★★

• Keith & Michael came to my house to access the 'moldy smell' coming from one of my kitchen cabinets. It turned out to be a cracked fitting in my crawlspace. They got in there with the sewage puddle and fixed everything. First rate job. They went a few extra steps to be sure that my leak was fixed and my home was in sound condition before they left. I strongly recommend Carroll Plumbing.

  Laurel H.★★★★★

• Keith and his helper Trae put in necessary components for two of my push/ pool shower levers. They had become extremely difficult to operate and now I can do it easily with two fingers. They were efficient, capable, and got the job done in record time. I have lived in Richmond for over 50 years and I know that Caroroll Plumbing and Heating is a well-respected company. Would not use any other company.

  Paula S.★★★★★

• I’ve been a long-time customer of Carroll Plumbing and Heating, and their service has always been excellent — but this most recent experience was so outstanding, I just had to write a review. Carroll recently replaced my air conditioning unit, and from start to finish — including the follow-up — I couldn’t be happier. Rob helped me select the right unit, patiently answered all my questions, and even provided a temporary window unit to keep me cool while waiting for installation. That kind of care and customer service is rare! The installation team — Josh, Trey, and Ethan — were friendly, professional, and truly a pleasure to have in my home. Their attention to detail was remarkable, and they made sure everything was done perfectly. As always, I wouldn’t hesitate to recommend Carroll Plumbing and Heating to anyone. They truly go above and beyond! Marty Dillon Bowles

  Marty B.★★★★★

• When we realized the hot water tank was leaking, we contacted Carroll; they had installed the previous tank. Our mistake was not getting other quotes! After researching, we found Carroll was between $500-$600 higher in price than several other local companies. We had requested a breakdown of equipment and labor, but that apparently isn’t how they bill. The invoice is just one total figure that we were told comes from a program which gives a national average for services. Again, our mistake for assuming that Carroll would be comparable/fair in pricing ….and for not getting quotes prior to the repair!!

  Christy H.★★★★★

• Fabulous team and service! Definitely recommend!

  Allison N.★★★★★

• Professional Team - Very quick and very efficient and communicated clearly on resolving the issue and cleaned up nicely afterwards. A Definite recommendation for plumbing services

  Krusty★★★★★

• Very happy with their work and service. Very few companies repair Old Furnace but they are very good at it and they will give you an opinion and tell you what needs to be done. They do not always recommend replacement which is nice and they will repair this possible plus they have come out on emergency days as a day after Christmas without a complaints

  Reps S.★★★★★

• Friendly and knowledgable staff, responsive to service requests, fair pricing

  Allison N.★★★★★

• Called several times to discuss the overcharge- only called back once I submitted a review- had used off and on since 1996- it’s not the same place.

  Dawn A.★★★★★

• Ssssssiiixxxxttteeennn to base. Gunna get cold ...get out the long John's and gas for the torch. And tell John stimmel make sure to put the lid back on the septic tank .

  Steven P.★★★★★

• Rob L. proposed excellent recommendations for replacing our old heat pump and ancient oil burning furnace. We went all electric with the Mitsubishi heat pump inverter system for its cold weather performance. The installers Vance and Trey did a neat and efficient job removing the old system and putting the new system in, including an additional return and duct work that Rob recommended. David and his crew did a great job with the complimentary duct cleaning and follow-up work. We are very happy with our new system - it is quiet and keeping the house warm! Rob followed the process from beginning to end, patiently answering questions and tying up loose ends.

  Kay L.★★★★★

• Since moving into an old home in the fan 20 years ago, I've used Carroll for all my plumbing & heating needs. They are reliable and skilled. I just had them install a ductless a/c. While not the cheapest quote, it was in the ballpark, and I trust them to do a quality job. It was quick and clean. I appreciate that all my plumbing needs are addressed by the same company.

  rachel K.★★★★★

• We’ve used Carroll for our heating and cooling needs for years and our experience has always been great. Carroll recently installed a “mini-split” heat pump for us. The process was easy from the initial visit from the salesman through installation. The unit is working great!

  Richard C.★★★★★

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About Richmond

Sources: U.S. Census Bureau.