Chase Inc. Heating, Air, and Plumbing

In Chase Inc. Heating, Air, and Plumbing's own words

Welcome to Chase, Inc. Heating & Air, Plumbing. Your one stop source for information & service for Plumbing, Heating & Air Conditioning services for your home or business. Here you will find professional advice and certified trained technicians.

Trade

HVAC contractor

Business address

100 Oak Glen St, Richmond, VA 23225

Telephone

(804) 745-3864

Website

chasehvac.com

Hours

• MondayOpen 24 Hours
• TuesdayOpen 24 Hours
• WednesdayOpen 24 Hours
• ThursdayOpen 24 Hours
• FridayOpen 24 Hours
• SaturdayOpen 24 Hours
• SundayOpen 24 Hours

From the business's Google listing, checked Oct 2026

Register

VA register

Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the state board.

Google Reviews

4.6 ★★★★★ (106)

• Fantastic company that consistently provides quality service. As a general contractor, Chase Inc. is the company I trust and recommend for my clients, and I also use them for my own home HVAC and plumbing needs. If you’re looking for honest, reliable, and high-quality work, Chase Inc. has you covered. I highly recommend them!

  ken S.★★★★★

• Hallelujah! Jake and Ruy responded first thing in the morning after a late afternoon phone call. They diagnosed several issues and discussed repairs in a way I could understand. They came across as genuine and knowledgeable. Thank you!

  Elizabeth R.★★★★★

• We have been using Chase since 2016 for HVAC and plumbing. They are amazing and have always been fast and efficient. Nick in service makes it easy to schedule any appointment, Joe (our favorite tech) has been servicing us since the beginning and is knowledgeable and wonderful, and Mike Burton is true to his core values. We will continue to use Chase for years to come because of our decade long experiences.

  Danny N.★★★★★

• Columbia Gas Company found a gas leak going from the has meter into the house yesterday...they subsequently turned off our natural gas which we use for our stove & on-demand water heater..NOT GOOD. Then a repair company, Chase Inc, was highly recommended to us and after a Very Pleasant conversation with the Chase Administration/Staff, they sent Nick and Ryan out the next morning to make the repair...we are now waiting for Columbia to turn our gas back on and be able to cook and have hot water :o). I can't Thank Chase enough for the immediate turn-around for this repair and both Nick and Ryan are such a Great Credit to Chase for they were very Professional, Expeditious, and Friendly..Personal Thanks to these 2 Gentlemen!!

  william B.★★★★★

• Chase does the HVAC and plumbing for both our home and our office building, and they are incredibly kind, informative, and skilled. Nick, who answers the phone, remembers an unbelievable amount of information about our systems, and Joe from the HVAC team is the best. They have been extremely quick to respond when we have really needed them, and they have done great work. A+++++++

  Leslie N.★★★★★

• Quality service and fair pricing from a well-run company. I can’t recommend them enough.

  Nathan★★★★★

• I've been a customer of Chase's for over a decade, spanning from full HVAC system installs and maintenance to plumbing. They have always done a great job with clear up front and very reasonable pricing. Nick and the office team are always friendly, take the time to talk you through services/recommendations/questions, and are extremely accommodating. I had them out this morning to install a new dishwasher and faucet, which Robert and Ruy did a fantastic job on. They were polite, friendly, knowledgable, and paid significant attention to detail. Made sure everything was dry, aligned, leveled, and operating properly. When it comes to water, I’m overly cautious, so a few hours later I was double checking for leaks and noticed the ancient gate valve for the dishwasher supply line had a tiny seep. Not surprising given it hadn't been exercised in decades. I rang Chase to ask for guidance and without hesitation the front office offered to have someone stop by. Just half an hour later two more friendly technicians arrive (Jake and Caleb), quickly assess I’m not crazy, at least in regard to identifying leaks, and made short work of eliminating the valve dripping. They went truly above and beyond and I appreciate it. Big thank you to the Chase team!

  Evan L.★★★★★

• 1. Incorrect & inefficient diagnoses 2. Unnecessary work performed 3. Unreasonable billing for level of expertise 4. Unprofessional service Two technicians spent more than 5 and half hours repeatedly incorrectly diagnosing an inconsistent hot water issue and then proceeded to bill for several parts they replaced that then did not fix the problem! They also dragged a bunch of mud throughout the house onto carpets while the junior helper was audibly cursing under their breath. Their bill was over $1000 and they still had no idea how to fix it and wanted to schedule another future visit to continue to diagnose further erroneously suspecting a faulty flow meter was to blame even after I pointed out that the GPM reading was holding steady and the readings were consistent with the fixtures being tested which should have definitively ruled that out. While they were packing up to leave I was able to research within 10 minutes what the actual problem was which turned out to be a documented known issue to the manufacturer who had made a revised replacement part available which I was able to order for $8 and install myself in 15 minutes. Upon inspection of the old faulty check valve it was obvious that the O-rings had disintegrated from contact with chloramines in the water allowing water to bypass and had also gummed up the spring mechanism preventing the valve from operating properly. Thankfully upon discussion with management the following day they agreed to waive the charges but frankly I can’t help but wonder how many customers are being overcharged for inefficient/faulty diagnostics and unnecessary work who don’t know any better or aren’t willing to dispute their bills. Customers paying $150 an hour expect and deserve real vetted expertise and accurate efficient diagnostics but these guys were quite obviously learning on the job and having to phone more experienced colleagues who seemingly only led them on further wild goose chases. Safe to say I won’t be using this company again or recommending their services but at least I’m satisfied that they were willing to waive the bill.

  Peter H.★★★★★

• Capacitor issues for the compressor. Travis was able to figure out the issue pretty quickly and fix it with a part on the truck. Would absolutely recommend to anyone in a bad spot!

  Michael D.★★★★★

• Paul was great. I had a gas leak. He was able to find all of the sources of the leak and repair.

  Sheena K.★★★★★

• I didn’t purchase my hvac from Chase and that’s only because I was new to RVA and picked wrong! The initial install firm left me in mid summer with NO a/c, and a $10k repair estimate, 3 years after purchase. I called Chase and Jeremy arrived and immediately got the A/C working. Chase recently completed the needed repair. Everything is working beautifully and it didn’t require a downpayment on a fishing boat! THANK YOU JEREMY And THANK YOU RICHARD! They’re doing work and customer service as if you are a customer, and not just a consumer! I appreciate that. The only ‘gotcha’ here is a grateful customer! Don’t mess around, or roll the dice with your HVAC, there are HVAC SHARKS in these RVA waters , just call Chase!

  Tee C.★★★★★

• Recently (January 2026) we woke up to a cold house. We were due to leave on vacation, so my wife called the answering service and left a message. When they opened, they called, and we explained we had a cold house and were due to leave on vacation. They quickly rearranged their schedules, sent a repairman, and had us up and running within an hour. You can't ask for better service!

  WILLIAM C.★★★★★

• I asked Chase Inc. for an estimate for 2 simple repairs. Beforehand I guesstimated about $350 tops for both combined. I was astounded by the estimates I received. The 2 estimates for the work (for new parts I did not need) totaled $2000+ to $3500+!!! Unbelievable! I hired another plumber who repaired everything perfectly in less than 1 hour and charged us $644. Never will I contact you again Chase. Never again. Avoid and beware.

  James S.★★★★★

• Nick truly went above and beyond to get our water back up and running after our main line burst. He helped get us scheduled earlier than expected, gave us an incredibly fair price, and guided me through the entire process. It was especially impressive that most of the quote could be handled online using their tools, which made everything faster and easier during a stressful situation. Highly recommend working with Nick and the Chase team.

  Brandon K.★★★★★

• Chase has been my go-to for the past 15 years. They are the best. Saturday our downstairs heat was out. The technician offered support over the phone and I was able to get the system back up and running. We really appreciate this company and their incredible customer service.

  Matt★★★★★

• Very unhappy with how this company operates. To be clear, my technician Paul was very sweet and helpful. I expressed it was the most I’ve ever paid for a system “maintenance” in my history of owning my home. The cost was not given upfront so I was surprised to see it was 4 x the usual amount I pay. No filters were changed, things were simply checked off a list. The fan speed was altered to improve circulation, but that had also affected how the home heats (not in an efficient way). It was helpful when it was warmer outside, but now my home won’t heat properly. I spoke to Richard via email a lot. He expressed if anything needed to be adjusted back that Paul could come by but neglected to mention the “30 day window”. Now that I’m noticing the heat isn’t slowly heating the home but blasting lukewarm air, I reached back out and I was told there’s a charge to change my settings back to how they were before the “maintenance”. I haven’t noticed any improvements in my heating or air since the maintenance. I also was given an 3k quote to improve the ductwork under the house. Overall, I liked my technician, but I don’t like how this company treats customers, especially for their price point. I received two additional quotes for some suggested repairs they gave me and both were half the cost and the companies are very highly rated and reputable. I’m having another company come and change my settings back as well as repair ductwork. Would not use again.

  Jade R.★★★★★

• This is the best heating, air and plumbing company you can contract. They have been amazing since we had our unit installed. Everything they can cover under warranty- they do. They go above and beyond to help us out as homeowners. I definitely recommend regular maintenance- not expensive and saves you in the long run. Joe, Greg, Carl- all great techs. The lady at the front desk is super friendly and always willing to make appointments around our work schedule. 100% recommend!

  Stacey M.★★★★★

• We were in a real tight spot after some shoddy work from our home warranty company - our kitchen sink was clogged and we couldn't wash dishes in either the sink or use the dishwasher. We were worried that we would need some extreme solution like jackhammering into the slab or something else equally intense. Chase to the rescue! The techs who came out were professional, friendly, and GOOD at their jobs!!!! Thank so much for helping us out, and so quickly!!!!

  Lexy G.★★★★★

• Chase has been out to our home twice and have done a fantastic job each time. The employees that came out were honest, knowledgeable and did great work.

  Jennifer P.★★★★★

• Very reasonable price for an emergency plumbing job on the weekend after hours.

  Brandon B.★★★★★

• I'm am truly impressed with Justin at this company. He helped me troubleshoot a bit over the phone before he came out for same day service. Justin was very efficient and had our AC back up and running within the hour!

  Tamika B.★★★★★

• 2025 - I don't remember when my first review was but here I am - still a loyal customer for Chase Inc. These guys have been wonderful to my house and rental. From the service/appt phone calls to sending the person to help with any issues that may arise from having an older house. They have always been there for me and the people they have are professional and know their stuff. The man that has helped both of my properties have been Joe. He's the man that has been there when the tenant had always clogged some issues with the HVAC (I'm pretty sure he was at my rental about...5 times last year? - fun times...). He was actually there this past week and helped my new tenant with the thermostat program. There was also another time when he helped at my house with the HVAC and fireplace. He takes pride in his work and it really shows! I love the fact that he let me record him his explanation of our central air vents and the products name that he used for our fireplace so that I could play it for my husband because, let's be real...I suck at repeating things to my husband whenever we get something done to the house. This is how I would've said to my hubby, "yeah, he cleaned this and plugged that, oh and then untangled this and painted something fire resistant on the wall. - LOL. Let's just say my husband was SO THANKFUL. This company has always been there for me and I will forever refer them to my friends and family. I've used these guys for everything, burst pipes, moving the shut valve into the house, AC/Heater not working, fireplace repair, etc....I wonder if they'll offer me a punch card. Hah! Anyways, I can't rave enough about these guys. Thank you! Older review: Fantastic service. Had to use over the weekend and were informative of what the process may need to be done. Honest company and Robert was awesome in helping the situation. They were recommended by a family friend and I’m so glad I used them. They will def be the people I use for future plumbing! (They also do heating and air!)

  Lean H.★★★★★

• The Chase technicians were, as always, prompt,friendly, respectful, knowledgeable, and informative. Our new gas water heater was installed efficiently and with care.

  Creekside B.★★★★★

• We have had Chase HVAC come out for several services to our unit and have had excellent experiences each time. All the techs we have met have been very friendly, and explain issues in a way that laymen can understand. I have never felt like they were trying to upsell or provide services that we didn't actually need. We most recently needed an after-hours service call when our heat had stopped working during a recent cold snap. They were at our house within about an hour of calling, and the tech provided an accurate head's up text before arriving. They have repaired services issues, provided seasonal inspections, and installed additional vents and thermostats for us over several years, and we will continue to call them when our system needs to be serviced.

  Rebecca O.★★★★★

• Chase plumbing tried to take advantage of my elderly mother knowing damn well she was clueless to her issue. She had a leak in the ground and called them to do an estimate and check what the issue may be. Did they, NOPE. They sent her a quote of $6,000 to run 140’ of new pipe. The “techs” came back when I was there cause they forgot their tools so I asked them what they checked. They said they checked under the house. Mind you, the leak is 15’ away from the house in the yard. I asked if they checked the water meter possibly as it was full of water. They said no. I called a second company to come out that does FREE estimates. Within 10 minutes they found that the water meter seal was loose causing the flooding as the “puddle” was downhill from it. She paid them $125 which they even told her to contact the county which is now reimbursing her and adjusting her bill. Its sickening that Chase wuoted $6,000 for my mom to only technically pay $125.

  Pavel G.★★★★★

• Chris and Caleb were Great!!! Very professional, and very clean. Awesome Team!! Thanks

  Grove M.★★★★★

• Recently we were referred to Chase Plumbing by a close friend who used them. The phone service was very friendly and helpful in scheduling the next soonest appointment, next day. We had the wonderful opportunity of meeting Brad and Ryan who came out to do the service call. They were both very knowledgeable, professional, and had years of experience. They not only fixed our plumbing problem but they also helped us understand why it happened. I really appreciate them for that. They were also very pleasant and friendly. I would highly recommend Chase Plumbing to everyone. I also booked them for another service the next day given their fair pricing. I am one happy customer.

  Selai A.★★★★★

• I have been using Chase Inc for about 3 years for my HVAC. They repaired a leak and put in 6lbs of refrigerant in May 2024 the cost was $1250.00 in Sept 2024 the outside unit stop working so I call them back and explain the situation I talked to Richard Jones the first time I thought he was rude and abrupt before I could finish explaining my situation he abruptly said it would be $190 an hour for us to come out it was the weekend, The second time I talked to Nick and his comments were well it worked for 4 months. They finally did come back out and assess the issue. They said there was a leak. There was no refrigerant in it and they quoted me $1561.00 I’m not happy with the service or the cost I think there should have been some consideration I had just paid $1250.00 I wonder did they really repair it correctly the first time. I would like a refund.

  Vera C.★★★★★

• I HAVE USED THIS COMPANY FOR 2 YEARS NOW PREP FOR SPRING AND FALL. A COUPLE WEEKS AGO 1 OF MY AC DIED THEY WERE FANTASTIC TO GET ME OPTIONS OF REPAIR OR REPLACEMENT COMPATABLE AND BEST PRICE IN TOWN. THEY HAVE SUPERIOR WORKMANSHIP AND REPRESENTATIVES HONORABLE, TRUSTWORTHY, FAIR AND RESPECTFUL EMPLOYEES. I HIGHLY RECOMMEND AND WOULD USE NO ONE ELSE.

  Christine K.★★★★★

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About Richmond

Sources: U.S. Census Bureau.