Excelsior Air LLC

In Excelsior Air LLC's own words

Excelsior Air is passionate about superior heating and air system design, efficiency and operability; our top priority is your comfort. It is our mission to foster an environment in which our employees enjoy coming to work and take pride in the services they provide. Though this requires additional investment, we believe it results in greater productivity and customer satisfaction. Our dedication to technical expertise in system operation and design often allows us to find repair solutions when others have claimed system replacement is the only option. If you are looking for a dedicated team of professionals to help with your help with your heating and air system needs, we would be honored to work with you.

Trade

HVAC contractor

Business address

6412 Mallory Dr, Richmond, VA 23226

Telephone

(804) 305-6015

Website

excelsiorair.com

Hours

• Monday8:00 am - 5:00 pm
• Tuesday8:00 am - 5:00 pm
• Wednesday8:00 am - 5:00 pm
• Thursday8:00 am - 5:00 pm
• Friday8:00 am - 5:00 pm
• SaturdayClosed
• SundayClosed

From the business's Google listing, checked Oct 2026

Register

VA register

Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the state board.

Google Reviews

4.8 ★★★★★ (65)

• Excellent HVAC service! They were timely, professional, and trustworthy! I really appreciated that they were honest about what was needed and never made me feel like I was being upsold or taken advantage of. Highly recommend!

  Cady N.★★★★★

• I had a great experience today with Kenny at Excelsior Air. He and is apprentice showed up on time and handled my concerns. I am glad to have a trusted resource for my HVAC needs.

  Steven S.★★★★★

• June 2026 Update: another great experience. Joanna always friendly and helpful on the phone and Kenny W as usual super professional doing my spring AC check. In addition to the standard service he also cleaned a pile of leaves out of the bottom, hosed the unit down and tightened the cover because he noticed it was rattling a lot when it ran. Much quieter now. Thanks Kenny ORIGINAL: Terrific people. When you call you get an actual human (Joanna) who schedules your service call quickly and with a smile. Techs are super friendly and explain things thoroughly. No high pressure tactics. The company leans toward repairing whenever feasible vs replacement but will tell you when things are too far gone. I’m on a twice yearly service contract, which I recommend. Brenten Ricks did my spring A/C service today and he was great. Friendly, on time, respectful, explained things well. I recommend this company.

  Mark D.★★★★★

• Man came out to look at my gas furnace. He said all three motorized dampers need to be replaced. He said if one was bad his boss recommended all of them be replaced. He came out again later and determined that was the problem. The next day another man came out and determined that the heat exchanger needed to be replaced. He said he couldn't leave the furnace running because there was a chance of carbon monoxide. The part took 12 days to get here. They did not expedite the part. I was told by the technician that it only weighed 15 or 20 lb. This part was covered under warranty. This was in the middle of winter when we had freezing days constantly. I had to buy several heaters to keep my house warm. They charged me over $2,500 labor for 5 hours work and the time that it took to determine what the problem was. I'm running the AC now and it's not running right because of something they've done wrong. So do yourself a favor and don't deal with these rip-off artists. You shut off my heat claiming carbon monoxide poisoning. I had no choice but to approve the quote thinking you would expedite this and get it done instead it took 12 days. I understand you need to make a profit. You could have adjusted the price when you found out what the cost was. But you took advantage. Your man claimed the motorized dampers were fine when he finished. I won't ask you to come out and take a look again for fear that you will find something else to charge me for. Called in another contractor. You left wires on the gas furnace unhooked and taped together that he said is a no no. He plugged them back in. The wires on one motorized damper were not connected. He fixed this. He will install a short bypass duct to keep the unit from being over pressurized. This will give us full control of each thermostat up and downstairs. Obviously you sent people to my house that did not know what they were doing.

  Randy V.★★★★★

• I’ve had nothing but good experiences with this company, therefore when it came time to update my HVAC system I went with them. I got a heat up with gas furnace as backup. They don’t try to up sell, they are honest and very easy to work with. They coordinated with the company that encapsulated my crawl space, which was great because I didn’t have to be the middle person between them. They also install a new vent for my dryer and they even leveled my LG Tower for me.

  Gaby T.★★★★★

• We are so happy that Excelsior Air was highly recommended to us when our heat pump needed to be replaced. Excellent office staff, Joanna is alwaus friendly and professional when we call. When we did not understand our new, state of the art thermostat, Eric stopped by and answered all our questions and set us up for success. He also stopped by to check our system and filter after running for a few months and to see if we had questions. When our new heat pump showed signs of a problem, Joanna sent Mason over and he diagnosed the problem and made the repair at the same time. We are back up and running smoothly. Thanks so much.

  Anita D.★★★★★

• Over the years these folks have done nothing but deliver fantastic service and support without endless upselling. Even yesterday they did a repair under the worst conditions of this heat wave.

  John L.★★★★★

• I’ve been using Excelsior Air for HVAC services for years now. I always recommend them to others, every chance I get! Every tech that’s been out to my house over the years has been top notch (Kenny, Eric) and I also had them install a new system for me recently as well. Joanna is an amazing service coordinator as well, she’s always friendly and extremely helpful. Jesse (owner) runs an excellent company, and he isn’t afraid to dive into projects alongside his employees as well - that speaks volumes to his character. They’re the only company I trust for HVAC, period. Highly recommended!

  Sarah F.★★★★★

• 5 Stars! Excelsior Air came highly recommended by my realtor, and they’ve absolutely lived up to the hype. They did some work for me when I first closed on my house, so I reached out again to get on a regular maintenance schedule. Kenny got me scheduled quickly and was incredibly thorough—he took the time to explain everything in detail and made sure I understood the ins and outs of my system. He really listened to my concerns and went above and beyond checking all areas. It’s such a relief to know I’m in good hands. I’m looking forward to staying on top of maintenance with Excelsior Air and continuing to work with Kenny and the team!

  Raegan T.★★★★★

• I had Brenten come out and give me a quote for a new unit, he was awesome to work with, he was very informative, knowledgeable, and gave me the best recommendation for our current situation. I highly recommend this company for HVAC needs!

  Austin P.★★★★★

Read all reviews on Google

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About Richmond

Sources: U.S. Census Bureau.