Duke City Heating & Cooling

In Duke City Heating & Cooling's own words

Duke City Heating & Cooling is a family owned and operated company located in Southeast Albuquerque. We have been in business for more than 10 years with more than 20 years experience in the field. We are committed to providing you excellent service throughout your experience with us. We strive to schedule at times convenient for you, complete the job within budget and on time. Getting the job done right the first time not only saves you money, but also your time. 100% Customer Satisfaction – If something goes wrong, we will make it right!

Trade

HVAC contractor

Business address

8300 Broadway Blvd SE, Albuquerque, NM 87105

Telephone

(505) 452-9972

Website

dukecityhvac.com

Hours

• Monday8:00 am - 4:00 pm
• Tuesday8:00 am - 4:00 pm
• Wednesday8:00 am - 4:00 pm
• Thursday8:00 am - 4:00 pm
• Friday8:00 am - 3:00 pm
• SaturdayClosed
• SundayClosed

From the business's Google listing, checked Oct 2026

Register

NM register

Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the state board.

Google Reviews

4.5 ★★★★★ (135)

• Couldn’t recommend Duke City less. They installed a new AC unit in November before my fiancé moved into our new house. I think all is well. Fast forward several months and all of a sudden there’s a scary water stain on a closet ceiling. Our TPO roof is pretty new and under warranty, so I called our contractor. Besides Duke City, we’ve had no work done on it. He immediately asked if we’d had a new AC installed because someone left a bunch of screws near the unit and stepped on them, leaving punctures in the TPO. The $2,000 repair is not covered by the warranty or insurance. I contacted Duke City with the all the photos and my invoice. I hoped they would help with the cost of this repair, but they’ve essentially said too bad so sad. My fiancé and I are getting married in May and money is tight. Now we have a fast spreading water stain with mildew and a new leaking roof that’s damaged by a company that won’t take accountability. I know it took a while to notice the damage, which was their excuse for not taking responsibility, but I find that incredibly disingenuous to say “sorry you didn’t notice the pinprick holes we left in your roof fast enough”. Sorry we live in the desert and it’s just now monsoon season so it’s the only time we’d be able to tell. Save your money and sanity. Choose any other company to do your heating and cooling.

  Courtney C.★★★★★

• I had the pleasure of Joey and team installing/upgrading our outdated system to a new Central Air and 2 stage Heater. Hands down exemplified why we go local as often as possible, not only was the team professional but they were friendly and such a joy to have around for the day. Duke City made the process so seamless and easy that we even invited them back for some electrical work. 10/10

  Becky P.★★★★★

• Duke City is the best, from the call for service to the guys coming out is awesome service and true consideration for the giving you the best service!

  Debby G.★★★★★

• Fantastic Service ! Tommy & Cole are very Professional and respectful and very knowledgeable ! I needed a New HVAC company and after meeting talking and seeing them work I Now Have A New Company to take care of my HVAC SYSTEM and plumbing etc ! Showed up on time too ! You can't get that now days ! I Highly Recommend Duke City ! Thanks Guys for explaining everything to me ! Awesome Job

  Thomas★★★★★

• Really great company! Did our mini split system in 2024, and some plumbing and electrical work this year. Really knowledgeable, and respectful workers. Joey and Tyrell were really helpful in troubleshooting all the issues that arose. Will definitely be hiring them for all my plumbing, hvac, and electrical work in the future!

  Julian B.★★★★★

• I've used Duke City for several projects. They have always showed up on time, worked efficiently, and priced product appropriately.

  Tim V.★★★★★

• I have only good things to say about Duke City HVAC, which installed a heat pump water heater in my garage. The owner, Mike Franco, offered many helpful suggestions that resulted in a better placement of the heater. He answered all my questions as well as some I hadn't thought to ask. The crew arrived on time, was efficient and polite, and left a clean workspace. The office staff has also been responsive to my needs. Considering all the electrical and plumbing work that had to be done, plus the preparation of the garage space, the price was reasonable. I'm very pleased with the heater and so grateful for the work done by Duke City HVAC. I'd hire them again, and I recommend them highly.

  Susan P.★★★★★

• Idk about their services but I bet they get to you on time, car #2 has a wild driver 😂

  Megan G.★★★★★

• We are very dissatisfied with the billing of the repair that Duke City heating and cooling did on the mini split in our home. I paid the amount in full for them to diagnose and repair our unit. Unfortunately, on the day they came out, tech support for our unit was out for that day so they had to come out two days later. The day they came out the repair was completed and I was never made aware of any additional charges. Two months went by, and we received a bill in the mail for an additional $255 dollars for refrigerant. We feel this should’ve been communicated the same day or at most a day or two later informing us this going to be billed in addition to the repair that was completed. I truly don’t understand how you as a business owner can justify billing a customer two months later. I feel it’s very unwarranted not good customer service. For this I am giving a 1 star review.

  Mike D.★★★★★

• So very pleased with the service I received. The work was done thoroughly and the steps explained professionally. I was even given suggestions for the future of my cooling/heating needs. I will definately use them again and recommend to others.

  Lori S.★★★★★

• I had trouble getting my new clothes dryer installed because the electrical plug was the wrong type. I called this company on my son's recommendation. They were able to get my issue fixed that day and they installed my dryer for me. Tommy and Tyrell were knowledgeable and efficient and very kind. This is now my goto place for help!! Definitely recommend.

  micki F.★★★★★

• I was quoted $95 for an air conditioner service call. After they finished they bill me for $158 which included a $50 "Travel" fee. Call somebody else. These guys are con artists.

  Happy R.★★★★★

• Duke City is a class act from top to bottom. I've had the person who answers the phone give me advice on how to fix something myself, avoiding a service call. Appointments are scheduled easily and they show up on time. They even text to let me know they're on the way. They do excellent work. No fuss, no mess. Quality repairs, quality service, quality people. On the most recent call, they replaced my furnace at a very reasonable price and the work was exemplary. I cannot recommend Duke City highly enough. If I could give them 10 stars I would.

  James W.★★★★★

• Woke up to my house being 60 degrees after a cold snap/winter storm. I called Duke City Heating & Cooling and within an hour their service techs were ringing my doorbell. Tommy and Tyrell were AMAZING! They remedied the problem and had my heater back up and running within 30 minutes. These guys were very professional and knowledgeable! I highly recommend Duke City Heating & Cooling for all of your HVAC maintenance and problems! I was dreading a high bill due to the call out but was pleasantly surprised with more than reasonable prices! Thank you all again for everything!!!

  adrian R.★★★★★

• The office staff is always helpful and the technicians, Tommy and Tyrell, who came out to add an electrical outlet to a bedroom were professional and friendly. They worked quickly and did an excellent job. Duke City is an outstanding company that I highly recommend and will be relying on in the future!

  Genifer E.★★★★★

• Duke City just replaced our three Master Cool swamp coolers with two new AC units in only two days. Not only did they do a great job but they by far came in with the lowest estimate. Thank you Mike and all of your team there at Duke City Heating & Cooling!!

  Chris W.★★★★★

• Overall great experience and service from all the technicians that installed our complete HVAC system. Very professional and courteous. Got the job done right on time. Cleaned up well afterwards. Loved that there were no surprises and no additional services or material needed. Did what only needed to be done. Very honest company and very nice front office personnel. Would highly recommend. Honest prices.

  Ben S.★★★★★

• Duke City was on time, thorough and professional.

  Keith B.★★★★★

• I loved that they were able to schedule the work within a week. They all showed up ready to work at 9:00 and did a great job, cleaned up everything and the system they installed is wonderful. Couldn’t be happier.

  Pamela M.★★★★★

• They did very good work. I would definitely work with them again.

  Pam S.★★★★★

• Don't waste your money. I had this company out in May to fix my swamp cooler; I told them I was smelling mold last year, and they recommended a flush pump and told me I did not need new pads or any other work. They installed a new pump as well without checking with me for approval on the price. My handyman was on the roof cleaning out the gutters and said they left part of the swamp cooler draft vent exposed to the outside and didn't replace some old tape so most of my cooling wasn't going into the house. They were extremely rude when they came out to fix it again and accused my guy of tearing off the tape himself. It cost me $444 for this work. Come August, my swamp cooler, an Aerocool, my house won't go below 78 degrees, and I still sense a musty smell., found another company that showed me the pads were completely encrusted with calcium, and he discovered that there was a leak in the drain pan, water was pooling below it, and it was full of black mold. So now I have to replace the entire unit, including the new pump they installed and the flush pump that is not needed. They are dishonest and do inferior-quality work. Find someone else to work on your swamp cooler and save yourself the headache and money.

  Maresa T.★★★★★

• I cannot speak more highly of Duke City Heating and Cooling. I have used their services for my furnace, swamp cooler and electrical system. On every occasion, they've provided exceptional service at great prices. They work efficiently and are quick to isolate problems, and so far I have zero complaints about their work. They have also always been honest -- for example, when I asked about the cost of a new swamp cooler, I received a shake of the head saying you don't need a new one! That's when you know you're working with someone you can trust. UPDATE 10 YEARS LATER: I rarely write reviews, but wrote my first review for Duke City 10 years ago when I was so impressed with their service. I'm back again because they really came through when a neighbors tree limb fell on our electrical line and it damaged our electrical box. We told them the situation and even though they were scheduled far out, they were able to move things around and sent someone out. They also have consistently provided quality service across the years: accurate estimates, timely services and excellent troubleshooting (minimizing the need for another service call). Duke City is a true local, family owned and honest business that provides great service.

  Sephira R.★★★★★

• Duke City was referred to me by a friend. I had contacted several companies for estimates for an AC Conversion and Duke City was the best by far. Everyone I dealt with at the company was extremely helpful, friendly, and professional. My installation team was knowledgeable and so respectful. I will definitely recommend Duke City to anyone in need of heating or cooling needs.

  Angela W.★★★★★

• Duke city was very affordable and the installers were very professional.

  Barbara L.★★★★★

• Duke City Heating & Cooling completed a full re-wiring of our home electrical system. They were efficient, professional, always on-schedule and reasonably priced. We were very pleased with the services provided. We highly recommend their business!

  Jean G.★★★★★

• Have used Duke City for several years and I am always pleased with the service and products this great company provide. They obviously care about their customers and take pride in their work. Will always call them first!

  MARTIN H.★★★★★

• Duke City Heating & Cooling installed two mini split units in our house. They did an excellent job, we are very happy with the work that they did, both units work great!! We highly recommend this company.

  M T.★★★★★

• Got the job done nicely. And they honored the price for this job with what was quoted to me last year. So nice.

  kenneth N.★★★★★

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