Reliable Home Environment

In Reliable Home Environment's own words

Reliable Home Environment is a family owned Heating and Air Conditioning business. Our commitment to a quality install and Award winning service matches perfectly with this Signature Brand. We welcome many review platforms and are committed to listening to our community to offer local 24/7 care. Heating and Air conditioning has been recently sold as a finance option only with a campaign to turn equipment over a 7-10 year life cycle. This is not true! We show people how to make great Lennox equipment affordable and also make people aware that this equipment, when serviced properly, can last them twice as long! Give us a call today!

Trade

HVAC contractor

Business address

Ottawa, ON

Telephone

(613) 274-3800

Website

reliablehome.ca

Hours

• MondayOpen 24 Hours
• TuesdayOpen 24 Hours
• WednesdayOpen 24 Hours
• ThursdayOpen 24 Hours
• FridayOpen 24 Hours
• SaturdayOpen 24 Hours
• SundayOpen 24 Hours

From the business's Google listing, checked Oct 2026

Register

ON register

Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the provincial licensing body.

Google Reviews

4.9 ★★★★★ (208)

• Highly recommend! My hot water tank leaked overnight. They were able to replace and install a new one within hours, first thing in the morning! Very impressed!

  Élise B.★★★★★

• We had the good fortune to have Steve come out to fix our A/C unit. He went far above and way beyond!!

  Patricia S.★★★★★

• As the time came for me to consider upgrading my HVAC system I found myself confronted by an overwhelming choice of companies. I was fortunate that my brother had commissioned Reliable Home Environment for his own HVAC needs some months previously and was thoroughly satisfied with the overall experience. So when he promptly referred me to the latter I did not hesitate to heed his advice, and I’m so glad I did! Reliable Home is an exceptional HVAC company that exhibits all the hallmarks of a reputable, ethical and professional establishment. From the initial visit where all preliminary questions are answered, to the meticulously executed installation where attention to detail is paramount and the work area is left spotless, to the post-install inspection and explanation, every aspect of the work performed is above expectations. At Reliable Home there is a strong desire to make the customer as happy as possible with the entire experience of acquiring, maintaining and servicing your new HVAC system. I consider this to be an increasingly rare and precious attribute that thankfully can be found at Reliable Home Environment. Thank you Carter, Jordan, Collin and everyone at Reliable Home involved in making this customer very very happy!

  Dino★★★★★

• Since the original installation of my heat pump, which I reviewed previously, I continue to deal with this company for all my HVAC needs. They have been exceptional to deal with. Technicians have been professional, courteous and knowledgeable. The attention to detail is a top priority and can be observed at every visit. On the service side, my experience with these guys has always been top notch. One can really see that making sure the customer is always satisfied with their installed products, is a priority for all their staff. Highly recommended company!! Previous Review Excellent installation experience!! From initial consultation to the final installation steps, all were done very courteously and professionally. Special shoutout to installers Cameron, Collin and Ryan. Thank you all very much!!

  Pierre★★★★★

• Great customer Svc, fast and reliable. :-)

  Patrice F.★★★★★

• Amazing company and workers. From Carter talking me through everything and booking the appointment to Colin, Ryan and Kyle installing the unit. They were all professional, friendly and easy to talk to. They took care with my home and provided excellent service. This company is my go to for all of my home heating/cooling needs. I previously had a heat pump installed and was very happy with the service, as well as the unit. Thank you

  Kelly R.★★★★★

• We chose to change our 20 year old furnace and A/C for a new one and a heat pump. An investment for sure but with the incentives and rebates it was time. After 4 different quotes, and meeting with Kyle McLean, we chose Reliable Home Environment. He provided us with a whole ( much needed) education on furnaces and heat pumps. Am I ever glad we chose them. The team of Paul & Kyle (another Kyle) along with their co-op student arrived on time and protected our house with runners on the floors and an explanation of what their plan was for the installs. They were professional, very knowledgeable and despite it turning out to be a bigger job than expected , they all worked together and fiinished the install. It looked so much better than the contractor from the build installed. It was brought up to code and their work was excellently executed. We highly recommend this company. 5 stars for sure.

  Kelly A.★★★★★

• Ideal Home Comfort continues is my #1 choice. From the moment you call the office to the time the technician rolls out the driveway, I always feel like my home was treated with care and pride. I’ve had the pleasure of meeting Ryan, great guy, along with others since using Ideal. They’ve provided duct cleaning, new furnace installation and a recent furnace cleaning. As a trades person myself, I can appreciate how clean and professional every visit has been. I Thanks Ideal for the 5 star service

  KP S.★★★★★

• Just had to thank Skyler and Noah for the amazing job this morning repairing my gas fireplace. What a pleasure to deal with them and their hard work and professionalism were superb. I will use Reliable from now ever.

  lorrain K.★★★★★

• Called Thursday last week. Today (Monday) I have a new propane water heater and they removed an old oil tank. Excellent service. The work guys were great. They also installed a new furnace and AC in 2024. They're a very good company to deal with

  Tre M.★★★★★

• I hear of this on Facebook from a friend, so i decided to give it a shot, called them up , had a appointment for testing , in no time Jason n Abby came to my home we did all the testing, I was majorly amazed , so amazed that I refer my sister n couples friends to check it out ,, yes I received a spa water head for free ( did not have a chance to install it yet , but I sure will very soon, plus I decide to give the air filter machine a real test (( I filled out the paperwork today n they come tomorrow to install it ,, am really satisfied i sure strongly recommended (( u really have nothing to loose just amazing results ,, give it a try (( and again I want to say a big thank you to Jason n Abby very polite, with great services ,,

  Claudine C.★★★★★

• After comparing quotes and options, we went with Reliable for our heat pump and furnace install. From the low pressure, knowledgeable sales visit through to the the very polite, competent and tidy install team, we couldn't be happier. Shawn was our sales rep and Alex was the install lead. In both cases, we felt like we were kept informed so there were zero surprises. We were advised of our options without any upselling pressure. The team took great care and left their work areas spotless. We'd heartily recommend Reliable. Our system works exactly as advertised.

  John H.★★★★★

• We recently had our yearly furnace maintenance check. The technician who visited was extremely thorough and efficient. We had several questions regarding heat pumps and Steve was knowledgeable and gave us different suggestions and options. Great service from a reputable company.

  Suzanne W.★★★★★

• They answered right away and said they would be there the same night at 11pm to fix the issue. Extremely friendly, quick, and good service.

  Hope S.★★★★★

• I had an amazing experience with Reliable! The service, the product, and the overall customer experience was top-notch, and exceeded my expectations. They live up to their mission to exceed customers expectations. They are a local Family-Owned business with over 20 years of experience that truly cares for their community. I saw that from the start when I initially spoke with Shawn the Senior Home Comfort Advisor. He came to my home and took the time to asses my needs by asking questions about my place and future needs or goals. He was extremely knowledgeable. He took his time to explain what needed to be done properly after examining the furnace and air conditioning. He knew to get a roofer and update the pipes. He arranged the installation, the contract, roofers and everything with the best price out there. The crew showed up on time lead by Ouss. They were extremely professional, knowledgeable, respectful and efficient. Ouss and the team worked very hard to set up the air conditioning and furnace by paying to details. The quality of their work was exceptional. The technicians worked effectively and were well organized as a team with excellent experience. They went above and beyond in customer service by installing pipe in my roof for the hot water tank when they were doing it for the furnace. I was very grateful for their extra care which they did not need to do but did. After the installation, I had some questions as my condo has some regulations that needed to be set up and verified. Jordan the production manager responded right away and sent a technician Colin the next day. He even provided some recommendations as well. Jordan was very responsive and helpful. They truly care for their customers I highly recommend them to anyone looking for quality products and excellent service. Throughout this experience I was is in exceptional hands of professionals that work from values of honesty, integrity, experience and reliability. I am very grateful to all of them for their care and support. They are like their name Reliable! They have your needs at heart.

  Sylvia★★★★★

• Our repair technician, Quang L., had our newly installed furnace working again within two hours after calling for service.

  Mike L.★★★★★

• Great service. Showed up quickly when our home lost heat very early in the morning and had the problem solved quickly

  D R.★★★★★

• I’ve had many HVAC companies come through my house but Reliable Home Environment is by far the best. Great team, service, and equipment. I only wish I needed more equipment!

  Louis F.★★★★★

• Carter and his assistant were awesome! They were very knowledgeable, professional, and thorough. They explained everything clearly and made sure the work was done right. They were able to have our new furnace installed the next day, which was amazing! I really appreciated their attention to detail and excellent customer service. Highly recommend Reliable Home Environment! G & T Humphreys

  Glen H.★★★★★

• Hello! We had excellent service by Mustafa Mohamed. He went out of his way to make sure there was no gas leak. Thank you!

  Marie-Katherine W.★★★★★

• ⭐⭐⭐⭐⭐ 5 Stars We couldn’t be happier with the work from Reliable Home Environment. Our dealership project was a unique setup with the building zoned both residential and commercial, and they were able to design and install two HVAC systems that handled both spaces perfectly while staying within budget. The crew’s attention to detail, cleanliness, and efficiency throughout the installation was outstanding. The finished system performs flawlessly and looks just as clean as it runs. Highly recommend Reliable Home Environment to any business needing a custom, well-engineered HVAC solution done right the first time. — Corey, Central City Auto Sales, Kingston, ON

  Corey T.★★★★★

• Crystal Mechanical (sub to Reliance) were great as they were able to make it to my house and remove and reinstall my damaged hot water heater same day. Gang, the technician, was friendly, clean and quick worker, GREAT JOB!! Would definitely use them in the future!!

  Shawn D.★★★★★

• We purchased a furnace and heat pump from this company and it''s the best HVAC system we have ever owned. This company has a straightforward and helpful culture. From the owner to the phone desk to the maintenance guy (thanks Chris!): responsive, knowledgeable, and trustworthy.

  Marc S.★★★★★

• Reliable has been our go to people for more than 10 years. Alex, Ryan and Colin replaced our AC unit this past Friday. They did an incredible job, we are very satisfied. And the rest of the team too Julie, Sidney, Skyler, Charlie and all the others. All our calls even during weekends are handled promptly. Their prices for new units or parts are competitive and their service is fantastic. Thank you John & the Reliable Team!

  Rebeca O.★★★★★

• We were very impressed with the service we received. The technician, Skylar, was on time, very courteous and did excellent work servicing our furnace, air conditioner and water heater. We would definitely recommend them.

  Kate B.★★★★★

• Chris did a great job. We can now enjoy our living without worrying if we will have hot water the next day. Thank you LG Home Comfort

  Trisha S.★★★★★

• Really appreciate the great work! Geoff did upgrade my electrical conduit from underground to above ground. He was on time, professional, and answered all my questions with patience. The job was done smoothly and the area was left spotless. Thanks again, Geoff — so glad I found someone I can trust for this kind of work!

  Ewen L.★★★★★

• We just replaced our a/c and furnace with Reliable and everything went better than we could have hoped! Charlie Kitts broke down all our options for us, made us a very helpful recommendation, and was very patient waiting for us to line up our schedule. When we were finally ready to pull the trigger, they had the installation crew out later that same week and Ouss, Shaun, and Kyle took excellent care of us! There was a lot of work to do and they accomplished it all efficiently and left a pretty and clean work area when they left. Ouss spent extra time helping us set up our new ecobee thermostat and making sure we understood how to use all the new features. Can’t recommend Reliable Home Environment enough! 10/10

  David L.★★★★★

• Exceptional service, highly recommend! Reliable staff were diligent, hard working, and courteous. They were able to schedule our boiler replacement very quickly in the winter time. When our boiler had issues after the installation, they stayed in communication with me to troubleshoot. They made multiple trips to correct the issue, even when the cause was not due to their workmanship. I am impressed by their methodical work methods and high standard of professionalism. Very pleased to work with them :)

  Julie Z.★★★★★

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About Ottawa

Sources: Statistics Canada, 2021 Census. Environment and Climate Change Canada, Canadian Climate Normals 1981-2010.