First Degree Refrigeration
HVAC contractor in El Paso, TX.
- Trade
- HVAC contractor
- Business address
- 2220 Myrtle Ave, El Paso, TX 79901
- Telephone
- (915) 594-0000
- Website
- firstdegreerefrigeration.com
- Hours
-
- Monday8:00 am - 5:00 pm
- Tuesday8:00 am - 5:00 pm
- Wednesday8:00 am - 5:00 pm
- Thursday8:00 am - 5:00 pm
- Friday8:00 am - 5:00 pm
- SaturdayClosed
- SundayClosed
From the business's Google listing, checked Oct 2026
- Register
- TX register
Recorded as supplied and as found in public sources. This register makes no credential or quality claim about any business; check license status with the state board.
Google Reviews
-
When we were needing to replace the heating and air conditioning for our business a asked for recommendations. First Degree in El Paso was recommended to me by a friend. we engaged First Degree and had the equipment replaced with all brand new, brand name heating and air conditioning. The experience has been disappointing. The equipment was installed in the late spring. The performance of the a/c over the summer was not what it should be. We just resolved that we did not get the expertise we expected and have just accommodated the less than desirable performance. The HVAC contractors in EL Paso have had a long high demand period. I think these are good people but appear to have let the high demand market compromise the end product. Today a call I had pushed me too far. I called First Degree this morning because we tried to use the heat on our brand new equipment that we spent a significant amount on only to be told there would be charges for the call. Really? It was not a rush request. So brand new equipment installed by your company is not functioning at this time. It is probably a simple set up to cure. The heat most likely was not tested after installation because it was the hot time of the year, which is understandable. It would seem reasonable that when it gets cold that the installer would come out when their schedule allows and get the heat going. But to be told that there would be a diagnostic charge was a slap in the face. I talked to Jesica who I think is an owner or a manager. She said she did not have the authority to over ride their policy. Shouldn't their policy be that a customer with brand new equipment that they installed should function as intended. This is my first time to write a review. This experience has been so frustrating that it brought me to the point to take the time to express my frustrations.
William P.
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Summer has not started yet and being out without an AC is not great… I called First Degree Rene was great to work with very polite explained what was wrong with the unit. I asked him a question on why my sons room was the hottest room in the house he said don’t worry I’ll fix the problem the vents needed to be balanced Thank you Rene my son is a happy camper!!! Service was quick I will recommend and continue to give you my business.truly going about and beyond support local business
Yvette H.
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Very timely response and thorough trouble-shooting of our problem. Also routine service was fairly priced and thorough. Very professional and respectful technicians throughout the service and repair process. I highly recommend.
Jackson C.
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Great customer service. They truly go above and beyond!👍
Meagan V.
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Tell your drivers to stay off the phone while driving, that way you don't rear end someone.
Javier A.
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Outrageous price.
Rojo S.
About First Degree Refrigeration
Air conditioning and HVAC/R work from First Degree Refrigeration
First Degree Refrigeration names air conditioning among its work and says it has more than 35 years of experience. The locally owned family business also describes work on heating, refrigeration, low-temperature equipment, kitchen equipment, and other HVAC/R products.
Its website names Bryant, American Standard, and Goodman for heating systems and air-conditioning systems. It also offers preventive maintenance and 24-hour emergency service.
El Paso heating and cooling conditions
Utility gas heats 72% of El Paso housing units in 2024, per the American Community Survey. NOAA normals for 1991-2020 give El Paso a 65.0°F mean temperature, with a 78.7°F average high and 51.4°F average low.
Rating, reviews, and weekday hours
First Degree Refrigeration has a 4.4 rating from 18 reviews. Reviewers mention prompt responses, troubleshooting, routine service, technician professionalism, and customer service; some also raise concerns about pricing and equipment performance.
The company is open weekdays from 8:00 am to 5:00 pm. It is BBB accredited.
Services, brands and warranty details come from the company's own website. Ratings, hours and reviews come from Google. Town figures come from the US Census and NOAA.
More HVAC contractors in El Paso
About El Paso
| Population | 683,012 (2025) |
|---|---|
| County | El Paso County |
| Average yearly snowfall | 1.5 inches |
| Heating degree days | 2,351 |
| Most common heating fuel | Utility gas |
Sources: U.S. Census Bureau. NOAA U.S. Climate Normals 1991-2020.